Description
For Nmims answersheets contact
[email protected]
+91 95030-94040
Lean Six Sigma
1. Several Indian companies are using Six Sigma methodology as a tool for improving their operational and financial performances. Using an industry example, explain how Six Sigma deployment has helped the company in reducing cycle time. (10 Marks)
2. What are Control Charts? Discuss how process control charts are used for improving
the quality levels in the organization. (10 Marks)
3. Lean Six Sigma mainly focuses on collaborative team effort that helps enhance efficiency and improve performance by methodically discarding any waste and bring down any fluctuations in the system. This approach plays a critical role in an organization’s culture, wherein it focuses on process optimization which contributes towards increasing profitability and maximizing efficiency. The lockdown to prevent the spread of COVID-19 was announced when we were amidst a major lean six sigma driven re-engineering-cum-transformation program! The value of all the process maps developed by the six sigma team came to the fore when we shifted overnight and seamlessly to digital servicing. Problem-solving lies at the core of six sigma. We quickly trained our associates on deployment of six sigma tools since they are on their own working from home in the new normal. Not only have our grievances come down by 90% from the pre-COVID era, the stream of appreciations flowing in from partners & customers alike is a huge testimony to the deployment of six sigma methodology & tools by our team members day in and day out as they cope with new problems during the current lockdown and solve them real-time with no one to reach out physically! Various processes across the enterprise were put to the test during COVID-19. Six sigma rigor prior to the lockdown helped us ensure a seamless shift to digital servicing and aided us to be on top when the situation changed day to day, with all hitherto drawn up plans getting defenestrated. I believe that Six sigma rigor after the lockdown will also help us institutionalize all the process changes and learnings during the current phase. Productivity, be it measurement of activity or output, becomes extremely topical during
the work-from-home era. Again, we leveraged six sigma to come up with clear process metrics and outcome-based metrics for our associates. Our bouquet of hourly, daily, weekly and monthly metrics have helped us zero in on the voice of process before it moves to the voice of the customer. In other words, if you are sharp enough to catch the yellow signals based on measurement of the process, you can ensure they don’t turn red in terms of receiving negative feedback from the customer. Authored by KV Dipu, Head – Operations & Customer Service, Bajaj Allianz General Insurance. Relevance of Lean Six Sigma in the times of COVID-19. (2020, May 26). Express Computer.https://www.expresscomputer.in/indiaincfightscovid19/relevance-of-lean-six-sigma-inthe- times-of-covid-19/56683/
Read different published case studies/ research papers and explain
a. Prepare a roadmap for implementation of Lean Six Sigma in the Covid-19 situation.
(5 Marks)
b. Explain the need of lean six sigma in the current pandemic situation. (5 Marks)
For Nmims answersheets contact
[email protected]
+91 95030-94040
doc_270384100.docx
For Nmims answersheets contact
[email protected]
+91 95030-94040
Lean Six Sigma
1. Several Indian companies are using Six Sigma methodology as a tool for improving their operational and financial performances. Using an industry example, explain how Six Sigma deployment has helped the company in reducing cycle time. (10 Marks)
2. What are Control Charts? Discuss how process control charts are used for improving
the quality levels in the organization. (10 Marks)
3. Lean Six Sigma mainly focuses on collaborative team effort that helps enhance efficiency and improve performance by methodically discarding any waste and bring down any fluctuations in the system. This approach plays a critical role in an organization’s culture, wherein it focuses on process optimization which contributes towards increasing profitability and maximizing efficiency. The lockdown to prevent the spread of COVID-19 was announced when we were amidst a major lean six sigma driven re-engineering-cum-transformation program! The value of all the process maps developed by the six sigma team came to the fore when we shifted overnight and seamlessly to digital servicing. Problem-solving lies at the core of six sigma. We quickly trained our associates on deployment of six sigma tools since they are on their own working from home in the new normal. Not only have our grievances come down by 90% from the pre-COVID era, the stream of appreciations flowing in from partners & customers alike is a huge testimony to the deployment of six sigma methodology & tools by our team members day in and day out as they cope with new problems during the current lockdown and solve them real-time with no one to reach out physically! Various processes across the enterprise were put to the test during COVID-19. Six sigma rigor prior to the lockdown helped us ensure a seamless shift to digital servicing and aided us to be on top when the situation changed day to day, with all hitherto drawn up plans getting defenestrated. I believe that Six sigma rigor after the lockdown will also help us institutionalize all the process changes and learnings during the current phase. Productivity, be it measurement of activity or output, becomes extremely topical during
the work-from-home era. Again, we leveraged six sigma to come up with clear process metrics and outcome-based metrics for our associates. Our bouquet of hourly, daily, weekly and monthly metrics have helped us zero in on the voice of process before it moves to the voice of the customer. In other words, if you are sharp enough to catch the yellow signals based on measurement of the process, you can ensure they don’t turn red in terms of receiving negative feedback from the customer. Authored by KV Dipu, Head – Operations & Customer Service, Bajaj Allianz General Insurance. Relevance of Lean Six Sigma in the times of COVID-19. (2020, May 26). Express Computer.https://www.expresscomputer.in/indiaincfightscovid19/relevance-of-lean-six-sigma-inthe- times-of-covid-19/56683/
Read different published case studies/ research papers and explain
a. Prepare a roadmap for implementation of Lean Six Sigma in the Covid-19 situation.
(5 Marks)
b. Explain the need of lean six sigma in the current pandemic situation. (5 Marks)
For Nmims answersheets contact
[email protected]
+91 95030-94040
doc_270384100.docx