Description
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Managing Business Process Outsourcing
1. The success of Robotic Process Automation in a variety of sectors and industries, businesses globally are rushing to embrace it. And one among these is the BPO industry. "If a BPO provider is embracing benefits of RPA or any other transformative technology, they will have plenty of business whereas those who do not innovate will lose out and fall behind." Discuss the pros and cons of the contemporary technological advancements impact on BPO sector. (10 Marks)
2. A contract provides a framework for terms and conditions of the agreement, roles and responsibilities of both the parties, risks associated expectations of the client, etc. To reach up to the common goal and mutual assent of the contract, the contract negotiation process is carried out. What are the steps involved in contract negotiation and the terms which are considered while monitoring the contract? (10 Marks)
3. XYZ Telecom wanted to structurally reduce the cost of its business operations while retaining focus on those activities that are core to its brand and growth. as part of this strategy, XYZ Telecom carried out an assessment of activities in its Finance directorate with a view to partner with a service provider. the scope of the outsourcing initiative included various processes within the Finance directorate such as accounts Payable, accounts Receivable, Procurement, Reporting, Credit Referral, Fraud, Billing and Commissions, data Management Office, Interconnect and Roaming settlement, Fixed assets, and Revenue accounting. XYZ Telecom was keen that the relationship with the chosen service provider should extend beyond mere cost arbitrage. With this view, three key business objectives were outlined as part of the outsourcing strategy:
To drive operational efficiency to gain competitive advantage;
To improve quality of service by allowing greater focus on value-add processes;
To take decisive action to deliver cost savings and quality within the first year of partnership.
XYZ Telecom was clear that establishing a partnership relationship with the chosen service provider was the key to achieve these objectives. Hence, they set in place a very rigorous approach towards selecting the right partner which consisted of multiple vendor site visits and stringent capability analysis of the potential outsourcing partners.
a. Why is it essential to build a strategic business partnership model for XYZ Telecom in view of its outsourcing strategy? (5 Marks)
b. What are the attributes which XYZ Telecom should prioritize while evaluating and selecting the right strategic partner for their outsourcing objectives? (5 Marks)
For Nmims Assignments Contact
[email protected]
+91 95030-94040
doc_223194994.doc
For Nmims Assignments Contact
[email protected]
+91 95030-94040
Managing Business Process Outsourcing
1. The success of Robotic Process Automation in a variety of sectors and industries, businesses globally are rushing to embrace it. And one among these is the BPO industry. "If a BPO provider is embracing benefits of RPA or any other transformative technology, they will have plenty of business whereas those who do not innovate will lose out and fall behind." Discuss the pros and cons of the contemporary technological advancements impact on BPO sector. (10 Marks)
2. A contract provides a framework for terms and conditions of the agreement, roles and responsibilities of both the parties, risks associated expectations of the client, etc. To reach up to the common goal and mutual assent of the contract, the contract negotiation process is carried out. What are the steps involved in contract negotiation and the terms which are considered while monitoring the contract? (10 Marks)
3. XYZ Telecom wanted to structurally reduce the cost of its business operations while retaining focus on those activities that are core to its brand and growth. as part of this strategy, XYZ Telecom carried out an assessment of activities in its Finance directorate with a view to partner with a service provider. the scope of the outsourcing initiative included various processes within the Finance directorate such as accounts Payable, accounts Receivable, Procurement, Reporting, Credit Referral, Fraud, Billing and Commissions, data Management Office, Interconnect and Roaming settlement, Fixed assets, and Revenue accounting. XYZ Telecom was keen that the relationship with the chosen service provider should extend beyond mere cost arbitrage. With this view, three key business objectives were outlined as part of the outsourcing strategy:
To drive operational efficiency to gain competitive advantage;
To improve quality of service by allowing greater focus on value-add processes;
To take decisive action to deliver cost savings and quality within the first year of partnership.
XYZ Telecom was clear that establishing a partnership relationship with the chosen service provider was the key to achieve these objectives. Hence, they set in place a very rigorous approach towards selecting the right partner which consisted of multiple vendor site visits and stringent capability analysis of the potential outsourcing partners.
a. Why is it essential to build a strategic business partnership model for XYZ Telecom in view of its outsourcing strategy? (5 Marks)
b. What are the attributes which XYZ Telecom should prioritize while evaluating and selecting the right strategic partner for their outsourcing objectives? (5 Marks)
For Nmims Assignments Contact
[email protected]
+91 95030-94040
doc_223194994.doc