Introduction
..
? Dabbawala a perfect management system was started
before independence during the british rule in 1890’s.
? The cost of service which they use to provide at that point
of time was Rs. 2 per month.
? Each Dabbawala earns about Rs.5000 to Rs.6000 per
month.
? Now the total turnover of the Dabbawala is Rs.50 crores.
Lessons for Business Management
Supply Chain Management & Logistics
-Time management
-Error free service
-Team work
Time Management
• Delivery process with time slot
Pick up Dabba from the Residence/caterer between 9.30 a.m to 10.30am Unloading and sorting at destination station 11.20 am to 12.30 pm Journey in local train 10.34 a.m -11.20 a.m
Sorting at destination station n retuen journey – 2.48pm 3.30pm
Collection of empty Dabba. 1.15 pm to 2.30 pm
Delivery to the respective customer at exactly 12.30 pm – 1pm
Returning Dadda to residence/ caterer 3.30pm -4.00pm
Error Free Service
? Coding system
? Keep extras for fault tolerance
Team Work
? Working with team is the strength of the Dabbawalas. Also Team work
is the key aspect of their inner self satisfaction (proved by research)
? One Tiffin box goes from many hands of the Dabbawalas & finally
reaches at exact destination which show success of their Team Work
Organizational Structure
Maintaining Discipline
? Wearing white cap during work hours ? Reporting to duty on time ? Behave properly and respect customers ? Carry identity card
? No alcohol drinking and smoking during work hours
Implementing Technology
? Taking orders through SMS
? The Nutan Mumbai Tiffin Box Suppliers Charity Trust set up a
computer center to teach English and Computer skills
Corporate Social Responsibility
? Started Dharmashala in Bhimashankar district in the year
1930
? Maharashtra government prorogates HIV awareness
through Dabbawalas channel
? Innovative workplace programmes caries HIV prevention
“STOP AIDS, KEEP THE PROMISE”
SWOT Analysis
Strengths
• Simplicity in organization
• Coordination, team sprit, and time management
• Customer satisfaction
Weaknesses
• High dependability on local trains
• Limited access to education
SWOT Analysis
Opportunities
• Wide Range Publicity • Operational Cost Is Low • Catering
Threats
• Indirect threats from fast food and hotels
• Change in timings
• Company transport
PORTERS FIVE FORCE THEORY
Achievement
? World record in "Best Time Management". ? Name in "Gunnies Book" of world record. ? Registered with Ripley’s "Believe it or Not". ? ISO 9001:2000 certificate given by the joint accreditation system of
Australia and New Zealand.
? Prince Charles personally visited and saw their operations. ? Richards Branson’s traveled with them in local train and delivered tiffin
box to employees of Virgin Atlantic.
Latest updates
? Mumbai cops to take help from dabbawalas to tackle
terrorism
? Dabbawalas to market Reliance Power IPO. ? Mumbai dabbawallas to share success mantra in Dubai
Conclusion..
? The Organizational of Dabbawala is biggest and busiest in world. ? Hard Work and Sincerity are the main factor. ? Great time management during floods.
doc_521573401.pptx
..
? Dabbawala a perfect management system was started
before independence during the british rule in 1890’s.
? The cost of service which they use to provide at that point
of time was Rs. 2 per month.
? Each Dabbawala earns about Rs.5000 to Rs.6000 per
month.
? Now the total turnover of the Dabbawala is Rs.50 crores.
Lessons for Business Management
Supply Chain Management & Logistics
-Time management
-Error free service
-Team work
Time Management
• Delivery process with time slot
Pick up Dabba from the Residence/caterer between 9.30 a.m to 10.30am Unloading and sorting at destination station 11.20 am to 12.30 pm Journey in local train 10.34 a.m -11.20 a.m
Sorting at destination station n retuen journey – 2.48pm 3.30pm
Collection of empty Dabba. 1.15 pm to 2.30 pm
Delivery to the respective customer at exactly 12.30 pm – 1pm
Returning Dadda to residence/ caterer 3.30pm -4.00pm
Error Free Service
? Coding system
? Keep extras for fault tolerance
Team Work
? Working with team is the strength of the Dabbawalas. Also Team work
is the key aspect of their inner self satisfaction (proved by research)
? One Tiffin box goes from many hands of the Dabbawalas & finally
reaches at exact destination which show success of their Team Work
Organizational Structure
Maintaining Discipline
? Wearing white cap during work hours ? Reporting to duty on time ? Behave properly and respect customers ? Carry identity card
? No alcohol drinking and smoking during work hours
Implementing Technology
? Taking orders through SMS
? The Nutan Mumbai Tiffin Box Suppliers Charity Trust set up a
computer center to teach English and Computer skills
Corporate Social Responsibility
? Started Dharmashala in Bhimashankar district in the year
1930
? Maharashtra government prorogates HIV awareness
through Dabbawalas channel
? Innovative workplace programmes caries HIV prevention
“STOP AIDS, KEEP THE PROMISE”
SWOT Analysis
Strengths
• Simplicity in organization
• Coordination, team sprit, and time management
• Customer satisfaction
Weaknesses
• High dependability on local trains
• Limited access to education
SWOT Analysis
Opportunities
• Wide Range Publicity • Operational Cost Is Low • Catering
Threats
• Indirect threats from fast food and hotels
• Change in timings
• Company transport
PORTERS FIVE FORCE THEORY
Achievement
? World record in "Best Time Management". ? Name in "Gunnies Book" of world record. ? Registered with Ripley’s "Believe it or Not". ? ISO 9001:2000 certificate given by the joint accreditation system of
Australia and New Zealand.
? Prince Charles personally visited and saw their operations. ? Richards Branson’s traveled with them in local train and delivered tiffin
box to employees of Virgin Atlantic.
Latest updates
? Mumbai cops to take help from dabbawalas to tackle
terrorism
? Dabbawalas to market Reliance Power IPO. ? Mumbai dabbawallas to share success mantra in Dubai
Conclusion..
? The Organizational of Dabbawala is biggest and busiest in world. ? Hard Work and Sincerity are the main factor. ? Great time management during floods.
doc_521573401.pptx