Description
GROUP WORK,CO-OPERATION,SUPPLY CHAIN,SYNCHRONISATION
MUMBAI DABAWALLAS
Intro…. To communication
Communication is the process by which people seek to share meaning via the transmission of symbolic message
20,000 tons that means profit will also increase ……ok bonus to workers
40,000 tonns great…(production manager)
Bonus… wow means diwali to workers
This month about to 40,000 tons producing
Huu huu bonus dhinka chika dhinka chika
BE SERIOUS AND KEEP SILENCE I AM GOING TO EXPLAIN A
Case study
THE WONDER OF MUMBAI DABAWALLA UNFOLDED What is NMTBSA?
Nutan Mumbai Tiffin Box Suppliers Association.
ABOUT NMTBSA
•History : Started in 1890 •Charitable trust : Registered in 1956 •Avg. Literacy Rate : 8th Grade Schooling •Total area coverage: 60 Kms to 70Kms •Employee Strength : 5000 •Number of Tiffin's : 2,00,000Tiffin Boxes i.e 4,00,000 transactions every day. •Time taken :3hrs
THEIR
WORK IS WORSHIP
Tiffin basket’s weight:75-80 kgs.
BELIEF
Zero % Fuel
Zero % Investment Zero % Modern Technology
Zero % Disputes
99.9999% Performance 100 % Customer Satisfaction
Coding System
VLP: Vile Parle (suburb in Mumbai)
9EX12 :Code for Dabbawalas at Destination EX :Express Towers (building name) 12 :Floor no. E :Code for Dabbawala at residential station 3 :Code for destination Station eg. Churchgate Station (NarimanPoint)
•10:34-11:20 am (Andheri Stn.) •This time period is actually the journey time. The dabbawalasload the wooden crates filled with tiffins onto the luggage or goods compartment in the train. Generally, they choose to occupy the last compartment of the train.
12 coach train 4,000 commuters 8,000 disputes But no excuses, Duty first.
•11:20 –12:30 pm(Church Gate Station) •At this stage, the unloading takes place at the destination station •Re-arrangement of tiffins takes place as per the destination area and destination building.
•In particular areas with high density of customers (NarimanPt.,Fort , CST), a special crate is dedicated to the area. This crate carries 150 tiffins and is driven by 3-4
•1:15 –2:00 pm( At All Destination Stations) Here on begins the collection process where the dabbawalashave to pick up the tiffins from the offices where they had delivered almost an hour ago.
2:00 –2:30 pm(At Destination Station) •The dabbawalla’s meet for the segregation as per the destination suburb
•
•2:48 –3:30 pm •The return journey by train where the group finally meets up after the day’s routine of dispatching and collecting from various destination offices
•3:30 –4:00 pm
( The Origin Station) •This is the stage where the final sorting and dispatch takes place. The group meets up at origin station and they finally sort out the tiffins as per the origin area
Some Achievements :•World record in best time management. •Name in “GUINESS BOOK of World Records”. •Registered with Ripley's “ believe it or not”.
WE WANT TO SUGGESTS DABBAWALAS TO USE MODERN TECHNOLOGY
?Maintain computerized record centrally ?Receiving orders through e-mail or SMS services ?Starting their own website ?Receiving complaints or follow -up through e-mail or SMS services.
? ? ? ? ? ?
System design barriers Attitudinal barriers Physiological barriers Physical barriers Semantic barriers Individual linguistic ability
?
Communication plays an important role in coordinating the work activities ,bring people together and perform job like a team.
Thank you
doc_933500869.pptx
GROUP WORK,CO-OPERATION,SUPPLY CHAIN,SYNCHRONISATION
MUMBAI DABAWALLAS
Intro…. To communication
Communication is the process by which people seek to share meaning via the transmission of symbolic message
20,000 tons that means profit will also increase ……ok bonus to workers
40,000 tonns great…(production manager)
Bonus… wow means diwali to workers
This month about to 40,000 tons producing
Huu huu bonus dhinka chika dhinka chika
BE SERIOUS AND KEEP SILENCE I AM GOING TO EXPLAIN A
Case study
THE WONDER OF MUMBAI DABAWALLA UNFOLDED What is NMTBSA?
Nutan Mumbai Tiffin Box Suppliers Association.
ABOUT NMTBSA
•History : Started in 1890 •Charitable trust : Registered in 1956 •Avg. Literacy Rate : 8th Grade Schooling •Total area coverage: 60 Kms to 70Kms •Employee Strength : 5000 •Number of Tiffin's : 2,00,000Tiffin Boxes i.e 4,00,000 transactions every day. •Time taken :3hrs
THEIR
WORK IS WORSHIP
Tiffin basket’s weight:75-80 kgs.
BELIEF
Zero % Fuel
Zero % Investment Zero % Modern Technology
Zero % Disputes
99.9999% Performance 100 % Customer Satisfaction
Coding System
VLP: Vile Parle (suburb in Mumbai)
9EX12 :Code for Dabbawalas at Destination EX :Express Towers (building name) 12 :Floor no. E :Code for Dabbawala at residential station 3 :Code for destination Station eg. Churchgate Station (NarimanPoint)
•10:34-11:20 am (Andheri Stn.) •This time period is actually the journey time. The dabbawalasload the wooden crates filled with tiffins onto the luggage or goods compartment in the train. Generally, they choose to occupy the last compartment of the train.
12 coach train 4,000 commuters 8,000 disputes But no excuses, Duty first.
•11:20 –12:30 pm(Church Gate Station) •At this stage, the unloading takes place at the destination station •Re-arrangement of tiffins takes place as per the destination area and destination building.
•In particular areas with high density of customers (NarimanPt.,Fort , CST), a special crate is dedicated to the area. This crate carries 150 tiffins and is driven by 3-4
•1:15 –2:00 pm( At All Destination Stations) Here on begins the collection process where the dabbawalashave to pick up the tiffins from the offices where they had delivered almost an hour ago.
2:00 –2:30 pm(At Destination Station) •The dabbawalla’s meet for the segregation as per the destination suburb
•
•2:48 –3:30 pm •The return journey by train where the group finally meets up after the day’s routine of dispatching and collecting from various destination offices
•3:30 –4:00 pm
( The Origin Station) •This is the stage where the final sorting and dispatch takes place. The group meets up at origin station and they finally sort out the tiffins as per the origin area
Some Achievements :•World record in best time management. •Name in “GUINESS BOOK of World Records”. •Registered with Ripley's “ believe it or not”.
WE WANT TO SUGGESTS DABBAWALAS TO USE MODERN TECHNOLOGY
?Maintain computerized record centrally ?Receiving orders through e-mail or SMS services ?Starting their own website ?Receiving complaints or follow -up through e-mail or SMS services.
? ? ? ? ? ?
System design barriers Attitudinal barriers Physiological barriers Physical barriers Semantic barriers Individual linguistic ability
?
Communication plays an important role in coordinating the work activities ,bring people together and perform job like a team.
Thank you
doc_933500869.pptx