Description
The topic of the project is ‘A Study on ‘Organizational Culture’ and it’s Impact on employees’ behaviour’. It brings out the behavioural aspect of the employees working in Hyundai Motors India Ltd. The main objective of the study is to find the overall performance of the employees
A Study On ‘Organisational Culture’ And It’s
Impact On Employees’ Behaviour
By
G. HAI!I
eg.!o. "##$%&%#$$'
Of
(O!G) E!GI!EEI!G CO**EGE+
Perundurai, Erode – 638 052.
A ,O-EC. E,O.
Submitted to the
/AC)*.0 O/ 1A!AGE1E!. SCIE!CES
In partial fulfillment of the requirements
for the award of the degree
Of
1AS.E O/ B)SI!ESS A21I!IS.A.IO!
June, 2005
BO!A/I2E CE.I/ICA.E
Certified that this ro!e"t reort tit#ed 3A Study on ‘Organisational
Culture’ and Its Impact on Employees’ Behaviour4 is the bonafide $or% of
1iss. G. Harini $ho "arried out the resear"h under my suer&ision. Certified
further, that to the best of my %no$#ed'e the $or% reorted herein does not
form art of any other ro!e"t reort or dissertation on the basis of $hi"h a
de'ree or a$ard $as "onferred on an ear#ier o""asion on this or any other
"andidate.
S),E5ISO 2IEC.O
5iva 6 5oce held on 777777777777777.
I!.E!A* E8A1I!E E8.E!A* E8A1I!E
ABSTRACT
(he toi" of the ro!e"t is )* Study on )Or'ani+ationa# Cu#ture, and it,s
-ma"t on em#oyees, beha&iour,. -t brin's out the beha&ioura# ase"t of the
em#oyees $or%in' in .yundai /otors -ndia 0td. (he main ob!e"ti&e of the
study is to find the o&era## erforman"e of the em#oyees.
(he resear"h desi'n used in this study is des"riti&e resear"h desi'n.
1ata from 200 eo#e $ere "o##e"ted as ou#ation study. 1ata $as "o##e"ted
by sur&ey method throu'h stru"tured 3uestionnaire $ith "#ose ended 3uestions.
(he rimary data $as obtained throu'h 3uestionnaire and se"ondary data from
the "omany re"ords and throu'h internet.
(he urose of the sur&ey ro"ess is to ro&ide a more a""urate
assessment of the e4istin' "u#ture from the em#oyees, oint5of5&ie$ and a#so
to assess their beha&iours $ith rese"t to that of the e4istin' "u#ture.
(he "u#ture of an or'anisation "onsists of the &a#ues and be#iefs of the
eo#e in an or'anisation. (he or'anisationa# "u#ture usua##y has &a#ues and
be#iefs that suort the or'anisationa# 'oa#s. Or'ani+ationa# "u#ture has an
ima"t on em#oyee,s satisfa"tion.
(he ana#ysis $as done throu'h sim#e er"enta'e ana#ysis and
$ei'hted a&era'e method. 6rom the ana#ysis it $as found that the em#oyees
of ./-0 $ere mu"h satisfied $ith their interersona# re#ationshis, "o5ordination
and inte'ration bet$een &arious deartments of the or'ani+ation, and a#so the
re$ards 7 in"enti&es 'i&en by their mana'ement. But the mana'ement has to
ro&ide more ra"ti"a# sessions in trainin' ro'rammes to imro&e their
erforman"e in their rese"ti&e fie#ds. Su"h trainin' ro'rammes $i## he# them
to enhan"e their %no$#ed'e in the rese"ti&e fie#ds.
CONTENTS
Chapter !o. ,articulars ,age !o.
#.
9.
%.
:.
;.
*IS. O/ .AB*ES
*IS. O/ CHA.S
I!.O2)C.IO!
2.2 -ndustry Profi#e
2.2 Comany Profi#e
OB-EC.I5ES+ SCO,E A!2 *I1I.A.IO!S
O/ .HE S.)20
2.2 Ob!e"ti&es of the study
2.2 S"oe of the study
2.3 0imitations of the study
ESEACH 1E.HO2O*OG0
3.2 8esear"h 1esi'n
3.2 Pou#ation Si+e
3.3 1ata Sour"e
3.9 *na#ysis and -nterretation
2A.A A!A*0SIS A!2 I!.E,E.A.IO!
9.2 *na#ysis of the 1ata
9.2 :ei'hted *&era'e
ES)*.S A!2 2ISC)SSIO!S
5.2 6indin's
5.2 Su''estions
5.3 Con"#usions
A,,E!2I8
E/EE!CES
1
4
10
11
12
13
13
14
14
15
48
50
53
54
.a<le. !o. ,articulars ,age !o.
#
9
%
:
;
&
"
=
'
#$
##
#9
#%
#:
#;
#&
Highly involved in their >or?
A<ility to manage my their o>n >or?
Others cooperate to get >or? done
1em<ers have good interpersonal
relationship
Employee consulted on important maters
E@@ective utiliAation o@ s?ills and a<ilities
<y the company
Capa<ilities are vie>ed as important
source o@ competitive advantage
Bor? related suggestions are valued
.he organiAation values diversity
OrganiAation has clear and consistent set
o@ values
Bhile disagreements occurs employee
>or? hard to achieve solutions
Easy @or the employee to reach consensus
even on di@@icult issues
/eel happy to >or? >ith people @rom other
parts o@ the organiAation also
Its easy @or me to coordinate >ith di@@erent
departments o@ the organiAation
Employee respond >ell to the
organiAational change
Employees continually adopt ne> and
improved >ays to do >or?
25
2;
2<
20
22
22
23
29
25
2;
28
2<
30
32
33
35
#"
#=
#'
9$
9#
99
9%
9:
9;
9&
Company’s current activities re@lect a
strong @ocus on clients.
Employees given a real opportunity to
improve their s?ills in the organiAation
Employees vie> @ailure as an opportunity
@or learning and improvement
OrganiAation has clear mission that gives
meaning and direction to their >or?
Employees are clear >ith organiAation
long6term purpose and direction
Employees have clear idea a<out my
company’s goal
Employees continuously trac? their
progress against the stated goal
Employees have shared vision a<out the
@uture o@ organiAation
OrganiAation’s vision creates motivation
@or the employees
Opinion a<out the organiAational @actors
>ith respect to employees <ehavioral
aspects
36
3;
38
3<
92
92
93
95
96
98
Chart .!o. ,articulars ,age !o.
#
9
%
:
;
&
"
=
Highly involved in their >or?
A<ility to manage my their o>n >or?
.he organiAation values diversity
Employee respond >ell to the
organiAational change
Employees continually adopt ne> and
improved >ays to do >or?
OrganiAation has clear mission that gives
meaning and direction to their >or?
Employees continuously trac? their
progress against the stated goal
OrganiAation’s vision creates motivation
@or the employees
26
28
26
33
35
90
99
9;
CHA,.E #
I!.O2)C.IO!
#.# I!2)S.0 ,O/I*E
A).O1OBI*E I!2)S.0
*utomobi#e -ndustry, industry that rodu"es automobi#es and other
'aso#ine5o$ered &ehi"#es, su"h as buses, tru"%s, and motor"y"#es. (he
automobi#e industry is one of the most imortant industries in the $or#d,
affe"tin' not on#y the e"onomy but a#so the "u#tures of the $or#d. -t ro&ides
!obs for mi##ions of eo#e, 'enerates bi##ions of do##ars in $or#d$ide re&enues,
and ro&ides the basis for a mu#titude of re#ated ser&i"e and suort industries.
*utomobi#es re&o#utioni+ed transortation in the 20th "entury, "han'in' fore&er
the $ay eo#e #i&e, tra&e#, and do business.
(he automobi#e has enab#ed eo#e to tra&e# and transort 'oods
farther and faster, and has oened $ider mar%et areas for business and
"ommer"e. (he auto industry has a#so redu"ed the o&era## "ost of
transortation by usin' methods su"h as mass production =ma%in' se&era#
rodu"ts at on"e, rather than one at a time>, mass marketing =se##in' rodu"ts
nationa##y rather than #o"a##y>, and globalization of production =assemb#in'
rodu"ts $ith arts made $or#d$ide>. Bet$een 2886 and 28<8, about 300
automobi#es $ere bui#t, but there $as no rea# estab#ished industry. * "entury
#ater, $ith automa%ers and auto buyers e4andin' '#oba##y, auto ma%in'
be"ame the $or#d?s #ar'est manufa"turin' a"ti&ity, $ith near#y 58 mi##ion ne$
&ehi"#es bui#t ea"h year $or#d$ide.
*s a resu#t of easier and faster transortation, the @nited States and
$or#d e"onomies ha&e be"ome deendent on the mobi#ity that automobi#es,
tru"%s, and buses ro&ide. (his mobi#ity a##o$ed remote ou#ations to intera"t
$ith one another, $hi"h in"reased "ommer"e. (he transortation of 'oods to
"onsumers and "onsumers to 'oods has be"ome an industry in itse#f. (he
automobi#e has a#so brou'ht re#ated rob#ems, su"h as air o##ution, "on'ested
traffi", and hi'h$ay fata#ities. Ae&erthe#ess, the automobi#e industry "ontinues
to be an imortant sour"e of em#oyment and transortation for mi##ions of
eo#e $or#d$ide.
I!2IA A).O1OBI*E I!2)S.0
6o##o$in' -ndia?s 'ro$in' oenness, the arri&a# of ne$ and e4istin'
mode#s, easy a&ai#abi#ity of finan"e at re#ati&e#y #o$ rate of interest and ri"e
dis"ounts offered by the dea#ers and manufa"turers a## ha&e stirred the demand
for &ehi"#es and a stron' 'ro$th of the -ndian automobi#e industry.
(he data obtained from ministry of "ommer"e and industry, sho$s hi'h
'ro$th obtained sin"e 20025 02 in automobi#e rodu"tion "ontinuin' in the first
three 3uarters of the 2009505. *nnua# 'ro$th $as 26.0 er "ent in *ri#5
1e"ember, 2009B the 'ro$th rate in 2003509 $as 25.2 er "ent the automobi#e
industry 're$ at a "omound annua# 'ro$th rate =C*C8> of 22 er "ent
bet$een 2<<2 and 2<<;. :ith in&estment e4"eedin' 8s. 50,000 "rore, the
turno&er of the automobi#e industry e4"eeded 8s. 5<,528 "rore in 2002503.
-n"#udin' turno&er of the auto5"omonent se"tor, the automoti&e industry?s
turno&er, $hi"h $as abo&e 8s. 89,000 "rore in 2002503, is estimated to ha&e
e4"eeded 8s.2,00,000 "rore = @S1 22. ;9 bi##ion> in 2003509.
Automo<ile 2ealers !et>or? in India
-n terms of Car dea#er net$or%s and authori+ed ser&i"e stations,
/aruti #eads the a"% $ith 1ea#er net$or%s and $or%shos a"ross the "ountry.
(he other #eadin' automobi#e manufa"tures are a#so tryin' to "oe u and are
oenin' their ser&i"e stations and dea#er $or%shos in a## the metros and ma!or
"ities of the "ountry. 1ea#ers offer &aryin' %ind of dis"ount of finan"es $ho in
tern ass it on to the "ustomers in the form of redu"ed interest rates.
1aCor 1anu@acturers o@ Automo<iles in India
• /aruti @dyo' 0td.
• Cenera# /otors -ndia
• 6ord -ndia 0td.
• Ei"her /otors
• Ba!a! *uto
• 1ae$oo /otors -ndia
• .ero /otors
• .industan /otors
• .yundai /otor -ndia 0td.
• 8oya# Enfie#d /otors
• (e#"o
• (DS /otors
• 1C 1esi'ns
• S$ara! /a+da 0td
Co&ernment has #ibera#i+ed the norms for forei'n in&estment and
imort of te"hno#o'y and that aears to ha&e benefited the automobi#e se"tor.
(he rodu"tion of tota# &ehi"#es in"reased from 9.2 mi##ion in 2<<85 << to ;.3
mi##ion in 2003509. -t is #i%e#y that the rodu"tion of su"h &ehi"#es $i## e4"eed 20
mi##ion in the ne4t "ou#e of years.
#.9 CO1,A!0 ,O/I*E
ABO). H0)!2AI 1O.OS I!2IA *I1I.E2
.yundai /otor -ndia 0imited =./-0> is a $ho##y o$ned subsidiary of
.yundai /otor Comany, South Eorea and is the se"ond #ar'est and the
fastest 'ro$in' "ar manufa"turer in -ndia. ./-0 resent#y mar%ets o&er 25
&ariants of assen'er "ars in si4 se'ments. (he Santro in the B se'ment, Cet+
in the BF se'ment, the *""ent in the C se'ment, the E#antra in the 1 se'ment,
the Sonata in the E se'ment and the (erra"an in the S@D se'ment.
(he "omany re"orded "ombined sa#es of 225,630 "ars durin' the
"a#endar year 2009 $ith a 'ro$th of 93G o&er year 2003. ./-0 is -ndia,s
fastest 'ro$in' "ar "omany ha&in' ro##ed5out o&er ;00,000 "ars in !ust o&er ;0
months sin"e its in"etion and is the #ar'est e4orter of assen'er "ars $ith
e4orts of o&er 8s. 2,;00 "rores. ./-0 has re"orded a sta''erin' 'ro$th of
29<G in e4orts o&er the year 2003.
./-0,s fu##y inte'rated state5of5the5art manufa"turin' #ant near
Chennai boasts some of the most ad&an"ed rodu"tion, 3ua#ity and testin'
"aabi#ities in the "ountry. -n "ontinuation of its in&estment in ro&idin' the
-ndian "ustomer '#oba# te"hno#o'y, ./-0 has announ"ed #ans for its se"ond
#ant, $hi"h $i## rodu"e 250,000 units er annum, raisin' ./-0,s tota#
rodu"tion "aa"ity to 900,000 er annum by 200;. (he #ant $i## be bui#t on a
2.2 mi##ion s3uare meter site ad!a"ent to the e4istin' fa"i#ity $ith an in&estment
of H9505H500 mi##ion on its ne$ inte'rated fa"i#ity. ./-0 is in&estin' to e4and
"aa"ity in #ine $ith its ositionin' as ./C,s '#oba# e4ort hub for "oma"t
"ars. *art from e4ansion of rodu"tion "aa"ity, ./-0 #ans to e4and its
dea#er net$or%, $hi"h $i## be in"reased from 296 to 280 this year. *nd $ith the
"omany,s 'reater fo"us on the 3ua#ity of its after5sa#es ser&i"e, ./-0,s ser&i"e
net$or% $i## be e4anded to o&er 2,000 in 2005.
ABO). H0)!2AI 1O.O CO1,A!0
(he arent "omany of ./-0 is the Eorean Car 'iant .yundai /otor
Comany =./C>, a art of the .yundai /otor Crou "omrisin' .yundai /otor
Comany, Eia /otors, .yundai /obis and other affi#iated "omanies, $ith a
"ombined turno&er of o&er @SH 50 Bi##ion. (he .yundai /otor Crou $ith a
resen"e in o&er 285 "ountries and $ith a "ombined annua# sa#e of o&er 3
mi##ion units is one of the fastest 'ro$in' auto manufa"turers in the $or#d.
.yundai /otor and its sister "on"ern Eia /otor a"hie&ed '#oba#
sa#es of o&er 3.26 mi##ion "ars $or#d$ide in 2009. (he tar'et for 2005 is an
ambitious 3.; mi##ion &ehi"#es.
H0)!2AI’S /)**0 I!.EGA.E2 1A!)/AC.)I!G CA,ABI*I.IES
The Press Shop
* "omuter "ontro##ed #ine that "on&erts sheet meta# to body ane#s
of hi'h dimensiona# a""ura"y and "onsisten"y.
.he Body Shop
* hi5te"h #ine that bui#ds fu## body she##s from ane#s. *utomated
roboti" arms are used for intri"ate $e#din' oerations that ensure suerior and
"onsistent bui#d 3ua#ity.
.he ,aint Shop
(his is one of the most modern aint shos in the "ountry and uses
the en&ironment friend#y $ater based ro"ess for suerior and #astin' e4teriors.
* uni3ue ro"ess mana'ement system fo##o$ed here he#s us de#i&er the most
e4tensi&e "o#our ran'e, indeendent of minimum bat"h re3uirements, he#in'
"ustomers 'et their referred "o#our anytime.
.he Aluminium @oundry
6or'es the en'ine "y#inder b#o"%s for our "ars to e4a"tin' desi'n
se"ifi"ations.
.he Engine and .ransmission Shop
One of the bi''est en'ine shos in the "ountry, this unit is e3uied
$ith the most modern too#in' and testin' fa"i#ities to ma%e a $ide ran'e of
en'ines in house.
.he ,lastic EDtrusion )nit
/ou#ds the dashes, bumers and other #asti" "omonents to
erfe"t fit and finish.
.he ,lastic ,aint Shop
One of the &ery fe$ manufa"turin' units in -ndia to ha&e this fa"i#ity
in5house, .yundai?s #asti" aint sho de#i&ers a hi'h 'rade finish on e4terior
#asti" "omonents.
.he .est .rac?
:ith "omrehensi&e erforman"e testin' fa"i#ities #i%e ratt#e
testin' and *BS bra%e testin'B this tra"% is desi'ned to meet re5de#i&ery
=P1-> "ertifi"ation standards to e4a"tin' Euro se"ifi"ations.
E2 /ACI*I.IES
.yundai and Eia to'ether ha&e 871 "entres in the @nited States,
Euroe, and Iaan aart from the '#oba# 871 head3uarters at @#san, Eorea.
(he .yundai /otor Crou has re"ent#y dedi"ated an annua# 871
send of "#ose to @SH 2 Bi##ion, u from @SH 2.2 Bi##ion to enhan"e its thrust on
ne$ rodu"t de&e#oment and a"hie&e '#oba# 3ua#ity ben"hmar%s by year
2005. (his in"#udes the H30 /n .yundai5Eia 1esi'n and (e"hni"a# Center in
-r&i&e, Ca#ifornia.
E!5IO!1E!. 1A!AGE1E!.
.yundai /otor -ndia has been a$arded the ben"hmar% -SO 29002
"ertifi"ation for its sustainab#e en&ironment mana'ement ra"ti"es. 0i&in' u to
its "ommitment of ro&idin' '#oba# standards of 3ua#ityand ro"ess
mana'ement in -ndia, .yundai had ut in #a"e an En&ironment /ana'ement
System =E/S> at its manufa"turin' #ant in Chennai ri'ht from its ro!e"t sta'e.
(he "ertifi"ation ro"ess $as "om#eted in a re"ord time of 20 months $ith
?Jero AC8s?. (he assessment $as done by (@D S@11E@(SC.0*A1 and
"o&ered areas #i%e *$areness (rainin', (e"hno#o'y @'radation, 8e"y"#in',
:aste /ana'ement and fu#fi##in' Co&ernment 8e'u#ations.
./- is a#so $or%in' on a ba"%$ard inte'ration strate'y that $i##
suort &endors of the "omany in im#ementin' E/S.
.yundai /otor Comany, S.Eorea, the arent of ./-, has been
doin' "onsiderab#e $or% on sustainab#e En&ironment /ana'ement. (he
"omany has a $e##5defined frame$or% in #a"e for de&e#oin' rodu"ts that
redu"e o##utant emissions and ro"esses for reser&ation of natura# resour"es
and ener'y a#on' a## the sta'es of the rodu"t #ife"y"#e from rodu"tion, sa#es,
and use to disosa#. (he "omany has a#so been in the forefront of
de&e#oment of en&ironment friend#y te"hno#o'ies #i%e .ybrid E#e"tri" Dehi"#es
=.EDs>, and 6ue# Ce## E#e"tri" Dehi"#es =6CEDs> and has been a$arded the
-SO 29002 "ertifi"ation for a## its three ma!or #ants in @#san, *san and Ieon!u
in S.Eorea.
SOCIAL RESPONSIBILITY
.yundai, as a resonsib#e "ororate "iti+en is "ommitted to
sustainab#e so"ia# de&e#oment and the reser&ation of the en&ironment. *## the
"omany?s %ey manufa"turin' units, in"#udin' the -ndian #ant has the -SO
29002 "ertifi"ation for its En&ironment mana'ement ra"ti"es. *s a art of its
so"ia# resonsibi#ity ro'rams, the "omany "ondu"ts &arious "amai'ns to
sread a$areness of in5"ar safety and safe dri&in' ra"ti"es, arti"u#ar#y
tar'eted a'ainst drun%en dri&in', seedin', et".
*s a art of its "ommunity de&e#oment ro!e"ts, the "omany has
adoted a fe$ &i##a'es around its fa"tory in (ami#nadu and has been $or%in'
to$ards the so"ia# and e"onomi" de&e#oment of these &i##a'es, assistin' them
in the areas of rimary hea#th "are, edu"ation, basi" amenities and em#oyment
oortunities.
CHA,.E 9
OBJECTIVES, SCOPE AND
LIMITATIONS OF THE STUDY
2.1 OBJECTIVES OF THE STUDY
(his study is underta%en $ith the fo##o$in' ob!e"ti&es.
2. (o assess the e4istin' "u#ture of the or'ani+ation and to find its
ima"t on em#oyees, beha&iour.
2. (o ana#yse the o&era## erforman"e of the em#oyees.
3. (o #earn the em#oyees re#ationshi $ith their eers.
9. (o study the em#oyees fee# about the mana'ement.
5. (o understand ho$ the em#oyer en"oura'es arti"iation in
de"ision ma%in'.
6. (o find out the em#oyees moti&ationa# fa"tor.
2.2 SCOPE OF THE STUDY
2. -t he#s the mana'ement
• (o understand the "auses of erforman"e rob#ems.
• (o understand ho$ to assess the effe"ti&eness of moti&ationa#
ra"ti"es in the or'ani+ation.
2. (his study fo"uses on today?s turbu#ent, often "haoti", en&ironment,
"ommer"ia# su""ess deends on em#oyees ma%in' use of their ta#ents
in fu##.
3. (he mana'ement "an "reate the $or% en&ironment in $hi"h their
em#oyees $i## thri&e.
9. (he mana'ement "an
• Enhan"e the rofessiona# er"etion of the em#oyees
• 6oster a team oriented "ooerati&e en&ironment
• Enhan"e em#oyee re#ationshi
• Pro&ide "onstru"ti&e feedba"% to their erforman"e
• En"oura'e the reso#&e of the em#oyees to "han'e the
ne'ati&e beha&ior attern
2.3 LIMITATIONS OF THE STUDY
? -t is diffi"u#t to e#i"it resonses from em#oyees $ho do ni'ht
shifts.
? (he attitude of the $or%er "han'es from time to time. .en"e the
resu#t of the ro!e"t may be a#i"ab#e on#y at resent.
? :e "annot 'et e4a"t information be"ause some of the em#oyees
are re#u"tant to share the information.
CHA,.E %
ESEACH 1E.HO2O*OG0
%.# ESEACH 2ESIG!
* resear"h desi'n is an arran'ement of "ondition for "o##e"tion and
ana#ysis of the data in a manner that aims to "ombine re#e&an"e to the
resear"h urose $ith e"onomy in ro"edure.
(he study is des"riti&e in nature i.e., des"riti&e resear"h. 1es"riti&e
resear"h is "on"erned $ith des"ribin' the "hara"teristi"s of a arti"u#ar
indi&idua# or 'rou. (his in"#udes sur&eys and fa"t5findin' en3uiries of different
%inds. (he main "hara"teristi" of this method is that the resear"her has no
"ontro# o&er the &ariab#esB one "an on#y reort $hat has haened or $hat is
haenin'. (hus, the resear"h desi'n in "ase of des"riti&e study is a
"omarati&e desi'n thro$in' #i'ht on a## the areas and must be reared
%eein' the ob!e"ti&es of the study and the resour"es a&ai#ab#e. (his study
in&o#&es "o##e"tion of data from Iunior #e&e# E4e"uti&es.
%.9 ,O,)*A.IO! SIFE
(he uni&erse of the study "onsists of em#oyees =Iunior #e&e#
E4e"uti&es> of .yundai $ith a tota# number of 205. Out of the tota# ou#ation
data "ou#d be "o##e"ted from 200 ersons.
%.% 2A.A SO)CE
(his study in&o#&es "o##e"tion of rimary data from the em#oyees of
.yundai. (his sur&ey method is used "onsiderin' the si+e of the uni&erse and
time fa"tor. 1ata are "o##e"ted throu'h stru"tured Kuestionnaire. Kuestionnaire
has been desi'ned and ersona##y administered.
%.: A!A*0SIS A!2 I!.E,E.A.IO!
*s the 3uestions 'enerate dire"t information the data $ere ana#y+ed
usin' Statisti"a# too#s su"h as,
2. Sim#e er"enta'e
2. :ei'hted a&era'e
CHA,.E :
2A.A A!A*0SIS A!2 I!.E,E.A.IO!
:.# ,ECE!.AGE A!A*0SIS O/ .HE 2A.A
.AB*E !O. #
HIGH*0 I!5O*5E2 I! .HEI BO(
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree 53 53.0
2. *'ree 29 29.0
3. Aeutra# 29 29.0
9. S#i'ht#y 1isa'ree < <.0
5. 1isa'ree 0 0.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 53G of the resondents ha&e
stron'#y a'reed that they are hi'h#y in&o#&ed in $or%, fo##o$ed by 29G of the
resondents $ho a'reed, 29G of the resondents are neutra# and <G of the
resondents s#i'ht#y disa'reed.
.AB*E !O. 9
ABI*I.0 .O 1A!AGE .HEI OB! BO(
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree 9; 9;.0
2. *'ree 39 39.0
3. Aeutra# 25 25.0
9. S#i'ht#y 1isa'ree 9 9.0
5. 1isa'ree 0 0.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 9;G of the resondents ha&e
stron'#y a'reed about mana'in' their o$n $or%, fo##o$ed by 39G of the
resondents $ho a'reed, 25G of the resondents are neutra# and 9G of the
resondents s#i'ht#y disa'reed.
.AB*E !O. %
O.HES COO,EA.E .O GE. BO( 2O!E
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree 22 22.0
2. *'ree 65 65.0
3. Aeutra# 23 23.0
9. S#i'ht#y 1isa'ree 0 0.0
5. 1isa'ree 0 0.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 65G of the resondents are
a'reein' about "ooeration in doin' $or%, 22G of the resondents stron'#y
a'ree and 23G of the resondents are neutra#. (his sho$s that ma!ority of the
em#oyees fee# that there is interersona# "ooeration.
.AB*E !O. :
1E1BES HA5E A GOO2 I!.E,ESO!A*
E*A.IO!SHI,
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree 22 22.0
2. *'ree 92 92.0
3. Aeutra# 32 32.0
9. S#i'ht#y 1isa'ree 5 5.0
5. 1isa'ree 0 0.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 92G of the resondents a'ree
on that they ha&e 'ood re#ationshi $ith other members, 22G of the
resondents ha&e stron'#y a'reed, 32.;G of the resondents are neutra# and
5G of the resondents s#i'ht#y disa'reed.
.AB*E !O. ;
E1,*O0EE CO!S)*.E2 O! I1,O.A!. 1A.ES
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree 25 25.0
2. *'ree 26 26.0
3. Aeutra# 50 50.0
9. S#i'ht#y 1isa'ree < <.0
5. 1isa'ree 0 0.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 50G of the resondents are
neutra# about the boss "onsu#t the em#oyee on imortant matters, fo##o$ed by
25G of the resondents $ho stron'#y a'reed, 26G of the resondents ha&e
a'ree and <G of the resondents s#i'ht#y disa'reed.
.AB*E !O. &
E//EC.I5E ).I*IFA.IO! O/ S(I**S A!2
ABI*I.IES B0 .HE CO1,A!0
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree < <.0
2. *'ree 56 56.0
3. Aeutra# 26 26.0
9. S#i'ht#y 1isa'ree 5 5.0
5. 1isa'ree 9 9.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 56G of the resondents a'ree
that their s%i##s and abi#ities are uti#i+ed effe"ti&e#y by the "omany, <G of the
resondents stron'#y a'ree, 26G of the resondents are neutra#, 5G of the
resondents s#i'ht#y disa'reed and 9G of them disa'reed.
.AB*E !O. "
CA,ABI*I.IES AE 5IEBE2 AS I1,O.A!.
SO)CE O/ CO1,E.I.I5E A25A!.AGE
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree 28 28.0
2. *'ree 3< 3<.0
3. Aeutra# 2; 2;.0
9. S#i'ht#y 1isa'ree 6 6.0
5. 1isa'ree 20 20.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 3<G of the resondents a'ree
that their "aabi#ities are &ie$ed as imortant sour"e of "ometiti&e ad&anta'e,
28G of the resondents stron'#y a'ree, 2;G of the resondents are neutra#,
6G of the resondents s#i'ht#y disa'reed and 20G of them disa'reed.
.AB*E !O. =
BO( E*A.E2 S)GGES.IO!S AE 5A*)E2
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree 23 23.0
2. *'ree 99 99.0
3. Aeutra# 30 30.0
9. S#i'ht#y 1isa'ree 6 6.0
5. 1isa'ree ; ;.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 99G of the resondents a'ree
that their $or% re#ated su''estions are &a#ued in the or'ani+ation, 23G of the
resondents stron'#y a'reed, 30G of the resondents are neutra#, 6G of the
resondents s#i'ht#y disa'reed and ;G of them disa'reed.
.AB*E !O. '
.HE OGA!IFA.IO! 5A*)ES 2I5ESI.0
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree 23 23.0
2. *'ree 50 50.0
3. Aeutra# 28 28.0
9. S#i'ht#y 1isa'ree < <.0
5. 1isa'ree 0 0.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 50G of the resondents a'ree
that the or'anisation &a#ues di&ersity, 23G of the resondents ha&e stron'#y
a'reed, 28G of the resondents are neutra# and <G of the resondents s#i'ht#y
disa'reed.
.AB*E !O. #$
OGA!IFA.IO! HAS C*EA A!2 CO!SIS.E!.
SE. O/ 5A*)ES
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree 22 22.0
2. *'ree 35 35.0
3. Aeutra# 33 33.0
9. S#i'ht#y 1isa'ree 6 6.0
5. 1isa'ree 9 9.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 35G of the resondents a'ree
that the or'ani+ation has "#ear and "onsistent set of &a#ues, 22G of the
resondents ha&e stron'#y a'reed, 33G of the resondents are neutra#, 6G of
the resondents s#i'ht#y disa'reed and 9G of them disa'reed.
.AB*E !O. ##
BHI*E 2ISAGEE1E!.S OCC) .HE E1,*O0EE
BO( HA2 .O ACHIE5E SO*).IO!S
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree 2; 2;.0
2. *'ree 58 58.0
3. Aeutra# 2< 2<.0
9. S#i'ht#y 1isa'ree 2 2.0
5. 1isa'ree 9 9.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 58G of the resondents a'ree
that they $i## $or% hard to a"hie&e L$in5$inM so#utions $hen disa'reements
o""ur, 2;G of the resondents stron'#y a'ree, 2<G of the resondents are
neutra#, 2G of the resondents s#i'ht#y disa'reed and 9G of them disa'reed.
.AB*E !O. #9
EAS0 /O .HE E1,*O0EE .O EACH CO!SE!S)S
E5E! O! 2I//IC)*. ISS)ES
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree 22 22.0
2. *'ree 9< 9<.0
3. Aeutra# 32 32.0
9. S#i'ht#y 1isa'ree 8 8.0
5. 1isa'ree 0 0.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 9<G of the resondents a'ree
that it,s easy for them to rea"h "onsensus e&en on diffi"u#t issues, 22G of the
resondents stron'#y a'ree, 32G of the resondents are neutra# and 8G of the
resondents s#i'ht#y disa'reed.
.AB*E !O. #%
/EE* HA,,0 .O BO( BI.H ,EO,*E /O1 O.HE
,A.S O/ .HE OGA!IFA.IO! A*SO
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree 99 99.0
2. *'ree 35 35.0
3. Aeutra# 23 23.0
9. S#i'ht#y 1isa'ree 8 8.0
5. 1isa'ree 0 0.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 99G of the resondents ha&e
stron'#y a'reed that they fee# hay to $or% $ith eo#e from other art of the
or'ani+ation a#so, fo##o$ed by 35G of the resondents $ho a'reed, 23G of the
resondents are neutra#, and 8G of the resondents s#i'ht#y disa'reed.
.AB*E !O. #:
I. IS EAS0 .O COO2I!A.E BI.H 2I//EE!.
2E,A.1E!.S O/ .HE OGA!IFA.IO!
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree 92 92.0
2. *'ree 96 96.0
3. Aeutra# 22 22.0
9. S#i'ht#y 1isa'ree 0 0.0
5. 1isa'ree 2 2.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 96G of the resondents a'ree
that it is easy for them to "oordinate $ith other deartments, 92G of the
resondents stron'#y a'ree, 22G of the resondents are neutra# and 2G of the
resondents disa'reed.
.AB*E !O. #;
E1,*O0EES ES,O!2 BE** .O .HE
OGA!IFA.IO!A* CHA!GES
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree 92 92.0
2. *'ree 9; 9;.0
3. Aeutra# 22 22.0
9. S#i'ht#y 1isa'ree 0 0.0
5. 1isa'ree 0 0.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 9;G of the resondents a'ree
that they resond $e## to the or'anisationa# "han'es, 92G of the resondents
stron'#y a'ree and 22G of the resondents are neutra#.
.AB*E !O. #&
E1,*O0EES CO!.I!)A**0 A2O,. .O !EB
A!2 I1,O5E2 BA0S .O 2O BO(
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree 33 33.0
2. *'ree 96 96.0
3. Aeutra# 26 26.0
9. S#i'ht#y 1isa'ree 9 9.0
5. 1isa'ree 2 2.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 96G of the resondents a'ree
that they "ontinua##y adot ne$ and imro&ed $ays to do $or%, 33G of the
resondents stron'#y a'ree, 26G of the resondents are neutra#, 9G of the
resondents s#i'ht#y disa'reed and 2G of them disa'reed.
.AB*E !O. #"
CO1,A!0’S C)E!. AC.I5I.IES E/*EC.
A S.O!G /OC)S O! C*IE!.S
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree 22 22.0
2. *'ree 95 95.0
3. Aeutra# 23 23.0
9. S#i'ht#y 1isa'ree 20 20.0
5. 1isa'ree 0 0.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 95 of the resondents a'ree
that the "omany,s "urrent a"ti&ities ref#e"t a stron' fo"us on "#ients, 22G of
the resondents stron'#y a'ree, 23G of the resondents are neutra#, 20G of
the resondents s#i'ht#y disa'reed.
.AB*E !O. #=
E1,*O0EES GI5E! A EA* O,,O.)!I.0 .O I1,O5E
.HEI S(I**S I! .HE OGA!IFA.IO!
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree 32 32.0
2. *'ree 92 92.0
3. Aeutra# 25 25.0
9. S#i'ht#y 1isa'ree 5 5.0
5. 1isa'ree 8 8.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 92G of the resondents a'ree
that they are 'i&en rea# oortunity to imro&e their s%i##s in the or'ani+ation,
32G of the resondents stron'#y a'ree, 25G of the resondents are neutra#,
5G of the resondents s#i'ht#y disa'reed and 8G of them disa'reed.
.AB*E !O. #'
E1,*O0EES 5IEB /AI*)E AS A! O,,O.)!I.0 /O
*EA!I!G A!2 I1,O5E1E!.
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree 25 25.0
2. *'ree 52 52.0
3. Aeutra# 28 28.0
9. S#i'ht#y 1isa'ree 2 2.0
5. 1isa'ree 9 9.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 52G of the resondents a'ree
that they &ie$ fai#ure as an oortunity for #earnin' and imro&ement, 25G of
the resondents stron'#y a'reed, 28G of the resondents are neutra#, 2G of
the resondents s#i'ht#y disa'reed and 9G of them disa'reed.
.AB*E !O. 9$
OGA!IFA.IO! HAS A C*EA 1ISSIO! .HA. GI5ES
1EA!I!G A!2 2IEC.IO! .O .HEI BO(
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree 20 20.0
2. *'ree 98 98.0
3. Aeutra# 23 23.0
9. S#i'ht#y 1isa'ree 2 2.0
5. 1isa'ree ; ;.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 98G of the resondents a'ree
that the or'ani+ation has a "#ear meanin' and dire"tion to their $or%, 20G of
the resondents stron'#y a'ree, 23G of the resondents are neutra#, 2G of the
resondents s#i'ht#y disa'reed and ;G of them disa'reed.
.AB*E !O. 9#
E1,*O0EES AE C*EA BI.H .HE OGA!IFA.IO!’S
*O!G .E1 ,),OSE A!2 2IEC.IO!
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree 2< 2<.0
2. *'ree 96 96.0
3. Aeutra# 2; 2;.0
9. S#i'ht#y 1isa'ree 2 2.0
5. 1isa'ree 6 6.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 96G of the resondents a'ree
that they are "#ear $ith the or'ani+ation?s #on' term urose and dire"tion, 2<G
of the resondents stron'#y a'ree, 2;G of the resondents are neutra#, 2G of
the resondents s#i'ht#y disa'reed and 6G of them disa'reed.
.AB*E !O. 99
E1,*O0EES HA5E C*EA I2EA ABO). .HE
CO1,A!0’S GOA*
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree 32 32.0
2. *'ree 9< 9<.0
3. Aeutra# 25 25.0
9. S#i'ht#y 1isa'ree 2 2.0
5. 1isa'ree 2 2.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 9<G of the resondents a'ree
that they ha&e "#ear idea about the "omany,s 'oa#, 32G of the resondents
stron'#y a'ree, 25G of the resondents are neutra#, 2G of the resondents
s#i'ht#y disa'reed and 2G of them disa'reed.
.AB*E !O. 9%
E1,*O0EES CO!.I!)O)S*0 .AC( .HEI ,OGESS
AGAI!S. .HE S.A.E2 GOA*S
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree 26 26.0
2. *'ree 98 98.0
3. Aeutra# 22 22.0
9. S#i'ht#y 1isa'ree 3 3.0
5. 1isa'ree 2 2.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 98G of the resondents a'ree
that they "ontinuous#y tra"% their ro'ress a'ainst the stated 'oa#s, 26G of the
resondents stron'#y a'ree, 22G of the resondents are neutra#, 3G of the
resondents s#i'ht#y disa'reed and 2G of them disa'reed.
.AB*E !O. 9:
E1,*O0EES HA5E A SHAE2 5ISIO! ABO).
.HE /).)E O/ OGA!IFA.IO!
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree 96 96.0
2. *'ree 30 30.0
3. Aeutra# 2; 2;.0
9. S#i'ht#y 1isa'ree 9 9.0
5. 1isa'ree 3 3.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 96G of the resondents ha&e
stron'#y a'reed that they ha&e a shared &ision about the future of the
or'ani+ation, fo##o$ed by 30G of the resondents $ho a'reed, 2;G of the
resondents are neutra#, 9G of the resondents s#i'ht#y disa'reed and 3G of
them disa'reed.
.AB*E !O. 9;
OGA!IFA.IO!’S 5ISIO! CEA.ES 1O.I5A.IO!
/O .HE E1,*O0EES
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree 25 25.0
2. *'ree 5; 5;.0
3. Aeutra# 20 20.0
9. S#i'ht#y 1isa'ree 3 3.0
5. 1isa'ree 5 5.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 5;G of the resondents a'ree
that or'ani+ation,s &ision "reates moti&ation for them, 25G of the resondents
stron'#y a'ree, 20G of the resondents are neutra#, 3G of the resondents
s#i'ht#y disa'reed and 5G of them disa'reed.
:.9 BEIGH.E2 A5EAGE
.AB*E !O. 9&
O,I!IO! ABO). .HE OGA!IFA.IO!A* /AC.OS BI.H
ES,EC. .O E1,*O0EES BEHA5IOA* AS,EC.S
S.!o. /actors
Beightage
Score
2. - am hi'h#y in&o#&ed in my $or% 9.22
2. - ha&e the abi#ity to mana'e my o$n $or% 9.29
3. (he eo#e - $or% $ith "ooerate to 'et $or% done 3.8<
9. /y team members ha&e a 'ood interersona#
re#ationshi $ith me
3.80
5. /y boss "onsu#ts me on imortant maters 3.9;
6. /y s%i##s and abi#ities are uti#i+ed effe"ti&e#y by the
"omany
3.62
;. /y "aabi#ities are &ie$ed as an imortant sour"e
of "ometiti&e ad&anta'e
3.9<
8. /y $or% re#ated su''estions are &a#ued 3.50
<. (he or'ani+ation &a#ues di&ersity 3.6;
20. (here is a "#ear and "onsistent set of &a#ues 3.65
22. :hen disa'reements o""ur, - $or% hard to a"hie&e
L$in5$inM so#utions
3.82
22. -t is easy for me to rea"h "onsensus, e&en on
diffi"u#t issues
3.65
23. - fee# hay to $or% $ith eo#e from other arts of
the or'ani+ation a#so
9.0;
29. -t is easy for me to "oordinate $ith different
deartments of the or'ani+ation
9.29
25. - resond $e## to the or'ani+ationa# "han'es 9.32
26. - "ontinua##y adot ne$ and imro&ed $ays to do
$or%.
9.06
2;. (he "omany,s "urrent a"ti&ities ref#e"t a stron'
fo"us on "#ients
3.;<
28. - am 'i&en a rea# oortunity to imro&e my s%i##s
in this or'ani+ation
3.82
2<. - &ie$ fai#ure as an oortunity for #earnin' and
imro&ement
3.<3
20. (here is a "#ear mission that 'i&es meanin' and
dire"tion to my $or%
3.;5
22. - am "#ear $ith the or'ani+ations #on'5term
urose and dire"tion
3.<0
22. - ha&e "#ear idea about my "omany,s 'oa# 9.0;
23. - "ontinuous#y tra"% my ro'ress a'ainst the stated
'oa#s
3.<5
29. - ha&e a shared &ision of $hat the or'ani+ation $i##
be #i%e in the future
9.22
25. Or'ani+ation,s &ision "reates moti&ation for me 3.<9
I!/EE!CE
6rom the abo&e tab#e it is "#ear that most of the resondents 'a&e
more $ei'hta'e for the statement L- resond $e## to the or'ani+ationa#
"han'esM, se"ond#y resondents 'i&e more $ei'hta'e for t$o statements L-
ha&e the abi#ity to mana'e my o$n $or% 7 -t is easy for me to "oordinate $ith
different deartments of the or'ani+ation M, third $ei'hta'e for statement L- am
hi'h#y in&o#&ed in my $or%M, fourth $ei'hta'e for the statement L- ha&e a shared
&ision of $hat the or'ani+ation $i## be #i%e in the futureM and the fifth osition is
for t$o statements L- fee# hay to $or% $ith eo#e from other arts of the
or'ani+ation a#so 7 - ha&e "#ear idea about my "omany,s 'oa#M.
CHA,.E G ;
ES)*.S A!2 2ISC)SSIO!S
;.# /I!2I!GS
? /a!ority =53G> of the resondents stron'#y a'reed that they are hi'h#y
in&o#&ed in their $or%.
? Si+ab#e number =9;G> of the resondents stron'#y a'reed that they ha&e
abi#ity to mana'e their o$n $or%.
? /a!ority =65G> of the resondents a'reed that the eo#e they $or% $ith
are "ooeratin' to 'et $or% done.
? Si+ab#e number =92G> of the resondents a'reed that they ha&e 'ood
re#ationshi $ith other members.
? .a#f =50G> of the resondents are neutra# that their boss "onsu#t them
on imortant matters.
? /a!ority =56G> of the resondents a'reed that the "omany uti#i+es their
s%i##s and abi#ities effe"ti&e#y.
? * 'ood number =3<G> of the resondents a'reed that their "aabi#ities
are &ie$ed as an imortant sour"e of "ometiti&e ad&anta'e.
? Si+ab#e number =99G> of the resondents a'reed that their $or% re#ated
su''estions are &a#ued by the "omany.
? .a#f =50G> of the resondents a'reed that the or'ani+ation &a#ues
di&ersity.
? * 'ood number =35G> of the resondents a'reed that there is "#ear and
"onsistent set of &a#ues in the or'ani+ation.
? /a!ority =58G> of the resondents a'reed that $hi#e disa'reements
o""ur they $or% hard to a"hie&e L$in5$inM so#utions.
? Si+ab#e number =9<G> of the resondents a'reed that it,s easy for them
to rea"h so#utions e&en on diffi"u#t issues.
? Si+ab#e number =99G> of the resondents stron'#y a'reed that they fee#
hay to $or% $ith eo#e from other arts of the or'ani+ation a#so.
? Si+ab#e number =96G> of the resondents a'reed that it,s easy for them
to "oordinate $ith other deartments.
? Si+ab#e number =9;G> of the resondents a'reed that they resond $e##
for the or'ani+ationa# "han'es.
? Si+ab#e number =96G> of the resondents a'reed that they "ontinuous#y
adot to ne$ 7 imro&ed $ays to do $or%.
? Si+ab#e number =95G> of the resondents a'reed that "omany,s
"urrent a"ti&ities ref#e"t a stron' fo"us on "#ients.
? Si+ab#e number =92G> of the resondents a'reed that they are 'i&en a
rea# oortunity to imro&e their s%i##s in the or'ani+ation.
? /a!ority =52G> of the resondents a'reed that they &ie$ fai#ure as an
oortunity for #earnin' and imro&ement.
? Si+ab#e number =98G> of the resondents a'reed that the or'ani+ation,s
"#ear mission 'i&es meanin' and dire"tion to their $or%.
? .a#f =50G> of the resondents a'reed that they are "#ear $ith
or'ani+ation,s #on' term urose and dire"tion.
? Si+ab#e number =9<G> of the resondents a'reed that they ha&e "#ear
idea about the "omany,s 'oa#.
? Si+ab#e number =98G> of the resondents a'reed that they "ontinuous#y
tra"% their ro'ress a'ainst stated 'oa#s of the "omany.
? Si+ab#e number =96G> of the resondents stron'#y a'reed that they ha&e
shared &ision on or'ani+ation,s future.
? /a!ority =5;G> of the resondents a'reed that the or'ani+ation,s &ision
"reates moti&ation for them.
? /ost of the resondents 'a&e more $ei'hta'e for the statement L-
resond $e## to the or'ani+ationa# "han'esM.
;.9 S)GGES.IO!S
? -n trainin' ro'rammes ra"ti"a# sessions must re"ei&e 'reater
emhasi+e.
? (he mana'ement may enhan"e the fre3uen"y of em#oyee,s
feedba"% on their erforman"e.
? Ao$, on#y the em#oyees $ho be#on' to "ommittees "an
arti"iate in de"ision5ma%in'. (he mana'ement may en"oura'e
a## the em#oyees to arti"iate in de"ision5ma%in' ro"ess.
;.% CO!C*)SIO!
(he study about the or'ani+ationa# "u#ture and beha&iour on
em#oyees re&ea#s that the $or%ers $ere satisfied $ith their abi#ity, "o5
oeration, team $or%, in&o#&ement, suer&isors, uti#i+ation of their s%i##s
and re$ards et". (hey are hi'h#y satisfied $ith the "urrent "u#ture of
./-0.
Be"ause of this fa&ourab#e "u#ture the em#oyees, sho$ ositi&e
beha&iours #i%e hi'h in&o#&ement, hi'h#y "ommitment to the or'ani+ation,
hi'h#y moti&ated and hi'h#y f#e4ib#e to the or'ani+ationa# "han'es et".
2525,2;,2<525,2;532,32,39,3653<,92593,95,96,98559
doc_915175054.doc
The topic of the project is ‘A Study on ‘Organizational Culture’ and it’s Impact on employees’ behaviour’. It brings out the behavioural aspect of the employees working in Hyundai Motors India Ltd. The main objective of the study is to find the overall performance of the employees
A Study On ‘Organisational Culture’ And It’s
Impact On Employees’ Behaviour
By
G. HAI!I
eg.!o. "##$%&%#$$'
Of
(O!G) E!GI!EEI!G CO**EGE+
Perundurai, Erode – 638 052.
A ,O-EC. E,O.
Submitted to the
/AC)*.0 O/ 1A!AGE1E!. SCIE!CES
In partial fulfillment of the requirements
for the award of the degree
Of
1AS.E O/ B)SI!ESS A21I!IS.A.IO!
June, 2005
BO!A/I2E CE.I/ICA.E
Certified that this ro!e"t reort tit#ed 3A Study on ‘Organisational
Culture’ and Its Impact on Employees’ Behaviour4 is the bonafide $or% of
1iss. G. Harini $ho "arried out the resear"h under my suer&ision. Certified
further, that to the best of my %no$#ed'e the $or% reorted herein does not
form art of any other ro!e"t reort or dissertation on the basis of $hi"h a
de'ree or a$ard $as "onferred on an ear#ier o""asion on this or any other
"andidate.
S),E5ISO 2IEC.O
5iva 6 5oce held on 777777777777777.
I!.E!A* E8A1I!E E8.E!A* E8A1I!E
ABSTRACT
(he toi" of the ro!e"t is )* Study on )Or'ani+ationa# Cu#ture, and it,s
-ma"t on em#oyees, beha&iour,. -t brin's out the beha&ioura# ase"t of the
em#oyees $or%in' in .yundai /otors -ndia 0td. (he main ob!e"ti&e of the
study is to find the o&era## erforman"e of the em#oyees.
(he resear"h desi'n used in this study is des"riti&e resear"h desi'n.
1ata from 200 eo#e $ere "o##e"ted as ou#ation study. 1ata $as "o##e"ted
by sur&ey method throu'h stru"tured 3uestionnaire $ith "#ose ended 3uestions.
(he rimary data $as obtained throu'h 3uestionnaire and se"ondary data from
the "omany re"ords and throu'h internet.
(he urose of the sur&ey ro"ess is to ro&ide a more a""urate
assessment of the e4istin' "u#ture from the em#oyees, oint5of5&ie$ and a#so
to assess their beha&iours $ith rese"t to that of the e4istin' "u#ture.
(he "u#ture of an or'anisation "onsists of the &a#ues and be#iefs of the
eo#e in an or'anisation. (he or'anisationa# "u#ture usua##y has &a#ues and
be#iefs that suort the or'anisationa# 'oa#s. Or'ani+ationa# "u#ture has an
ima"t on em#oyee,s satisfa"tion.
(he ana#ysis $as done throu'h sim#e er"enta'e ana#ysis and
$ei'hted a&era'e method. 6rom the ana#ysis it $as found that the em#oyees
of ./-0 $ere mu"h satisfied $ith their interersona# re#ationshis, "o5ordination
and inte'ration bet$een &arious deartments of the or'ani+ation, and a#so the
re$ards 7 in"enti&es 'i&en by their mana'ement. But the mana'ement has to
ro&ide more ra"ti"a# sessions in trainin' ro'rammes to imro&e their
erforman"e in their rese"ti&e fie#ds. Su"h trainin' ro'rammes $i## he# them
to enhan"e their %no$#ed'e in the rese"ti&e fie#ds.
CONTENTS
Chapter !o. ,articulars ,age !o.
#.
9.
%.
:.
;.
*IS. O/ .AB*ES
*IS. O/ CHA.S
I!.O2)C.IO!
2.2 -ndustry Profi#e
2.2 Comany Profi#e
OB-EC.I5ES+ SCO,E A!2 *I1I.A.IO!S
O/ .HE S.)20
2.2 Ob!e"ti&es of the study
2.2 S"oe of the study
2.3 0imitations of the study
ESEACH 1E.HO2O*OG0
3.2 8esear"h 1esi'n
3.2 Pou#ation Si+e
3.3 1ata Sour"e
3.9 *na#ysis and -nterretation
2A.A A!A*0SIS A!2 I!.E,E.A.IO!
9.2 *na#ysis of the 1ata
9.2 :ei'hted *&era'e
ES)*.S A!2 2ISC)SSIO!S
5.2 6indin's
5.2 Su''estions
5.3 Con"#usions
A,,E!2I8
E/EE!CES
1
4
10
11
12
13
13
14
14
15
48
50
53
54
.a<le. !o. ,articulars ,age !o.
#
9
%
:
;
&
"
=
'
#$
##
#9
#%
#:
#;
#&
Highly involved in their >or?
A<ility to manage my their o>n >or?
Others cooperate to get >or? done
1em<ers have good interpersonal
relationship
Employee consulted on important maters
E@@ective utiliAation o@ s?ills and a<ilities
<y the company
Capa<ilities are vie>ed as important
source o@ competitive advantage
Bor? related suggestions are valued
.he organiAation values diversity
OrganiAation has clear and consistent set
o@ values
Bhile disagreements occurs employee
>or? hard to achieve solutions
Easy @or the employee to reach consensus
even on di@@icult issues
/eel happy to >or? >ith people @rom other
parts o@ the organiAation also
Its easy @or me to coordinate >ith di@@erent
departments o@ the organiAation
Employee respond >ell to the
organiAational change
Employees continually adopt ne> and
improved >ays to do >or?
25
2;
2<
20
22
22
23
29
25
2;
28
2<
30
32
33
35
#"
#=
#'
9$
9#
99
9%
9:
9;
9&
Company’s current activities re@lect a
strong @ocus on clients.
Employees given a real opportunity to
improve their s?ills in the organiAation
Employees vie> @ailure as an opportunity
@or learning and improvement
OrganiAation has clear mission that gives
meaning and direction to their >or?
Employees are clear >ith organiAation
long6term purpose and direction
Employees have clear idea a<out my
company’s goal
Employees continuously trac? their
progress against the stated goal
Employees have shared vision a<out the
@uture o@ organiAation
OrganiAation’s vision creates motivation
@or the employees
Opinion a<out the organiAational @actors
>ith respect to employees <ehavioral
aspects
36
3;
38
3<
92
92
93
95
96
98
Chart .!o. ,articulars ,age !o.
#
9
%
:
;
&
"
=
Highly involved in their >or?
A<ility to manage my their o>n >or?
.he organiAation values diversity
Employee respond >ell to the
organiAational change
Employees continually adopt ne> and
improved >ays to do >or?
OrganiAation has clear mission that gives
meaning and direction to their >or?
Employees continuously trac? their
progress against the stated goal
OrganiAation’s vision creates motivation
@or the employees
26
28
26
33
35
90
99
9;
CHA,.E #
I!.O2)C.IO!
#.# I!2)S.0 ,O/I*E
A).O1OBI*E I!2)S.0
*utomobi#e -ndustry, industry that rodu"es automobi#es and other
'aso#ine5o$ered &ehi"#es, su"h as buses, tru"%s, and motor"y"#es. (he
automobi#e industry is one of the most imortant industries in the $or#d,
affe"tin' not on#y the e"onomy but a#so the "u#tures of the $or#d. -t ro&ides
!obs for mi##ions of eo#e, 'enerates bi##ions of do##ars in $or#d$ide re&enues,
and ro&ides the basis for a mu#titude of re#ated ser&i"e and suort industries.
*utomobi#es re&o#utioni+ed transortation in the 20th "entury, "han'in' fore&er
the $ay eo#e #i&e, tra&e#, and do business.
(he automobi#e has enab#ed eo#e to tra&e# and transort 'oods
farther and faster, and has oened $ider mar%et areas for business and
"ommer"e. (he auto industry has a#so redu"ed the o&era## "ost of
transortation by usin' methods su"h as mass production =ma%in' se&era#
rodu"ts at on"e, rather than one at a time>, mass marketing =se##in' rodu"ts
nationa##y rather than #o"a##y>, and globalization of production =assemb#in'
rodu"ts $ith arts made $or#d$ide>. Bet$een 2886 and 28<8, about 300
automobi#es $ere bui#t, but there $as no rea# estab#ished industry. * "entury
#ater, $ith automa%ers and auto buyers e4andin' '#oba##y, auto ma%in'
be"ame the $or#d?s #ar'est manufa"turin' a"ti&ity, $ith near#y 58 mi##ion ne$
&ehi"#es bui#t ea"h year $or#d$ide.
*s a resu#t of easier and faster transortation, the @nited States and
$or#d e"onomies ha&e be"ome deendent on the mobi#ity that automobi#es,
tru"%s, and buses ro&ide. (his mobi#ity a##o$ed remote ou#ations to intera"t
$ith one another, $hi"h in"reased "ommer"e. (he transortation of 'oods to
"onsumers and "onsumers to 'oods has be"ome an industry in itse#f. (he
automobi#e has a#so brou'ht re#ated rob#ems, su"h as air o##ution, "on'ested
traffi", and hi'h$ay fata#ities. Ae&erthe#ess, the automobi#e industry "ontinues
to be an imortant sour"e of em#oyment and transortation for mi##ions of
eo#e $or#d$ide.
I!2IA A).O1OBI*E I!2)S.0
6o##o$in' -ndia?s 'ro$in' oenness, the arri&a# of ne$ and e4istin'
mode#s, easy a&ai#abi#ity of finan"e at re#ati&e#y #o$ rate of interest and ri"e
dis"ounts offered by the dea#ers and manufa"turers a## ha&e stirred the demand
for &ehi"#es and a stron' 'ro$th of the -ndian automobi#e industry.
(he data obtained from ministry of "ommer"e and industry, sho$s hi'h
'ro$th obtained sin"e 20025 02 in automobi#e rodu"tion "ontinuin' in the first
three 3uarters of the 2009505. *nnua# 'ro$th $as 26.0 er "ent in *ri#5
1e"ember, 2009B the 'ro$th rate in 2003509 $as 25.2 er "ent the automobi#e
industry 're$ at a "omound annua# 'ro$th rate =C*C8> of 22 er "ent
bet$een 2<<2 and 2<<;. :ith in&estment e4"eedin' 8s. 50,000 "rore, the
turno&er of the automobi#e industry e4"eeded 8s. 5<,528 "rore in 2002503.
-n"#udin' turno&er of the auto5"omonent se"tor, the automoti&e industry?s
turno&er, $hi"h $as abo&e 8s. 89,000 "rore in 2002503, is estimated to ha&e
e4"eeded 8s.2,00,000 "rore = @S1 22. ;9 bi##ion> in 2003509.
Automo<ile 2ealers !et>or? in India
-n terms of Car dea#er net$or%s and authori+ed ser&i"e stations,
/aruti #eads the a"% $ith 1ea#er net$or%s and $or%shos a"ross the "ountry.
(he other #eadin' automobi#e manufa"tures are a#so tryin' to "oe u and are
oenin' their ser&i"e stations and dea#er $or%shos in a## the metros and ma!or
"ities of the "ountry. 1ea#ers offer &aryin' %ind of dis"ount of finan"es $ho in
tern ass it on to the "ustomers in the form of redu"ed interest rates.
1aCor 1anu@acturers o@ Automo<iles in India
• /aruti @dyo' 0td.
• Cenera# /otors -ndia
• 6ord -ndia 0td.
• Ei"her /otors
• Ba!a! *uto
• 1ae$oo /otors -ndia
• .ero /otors
• .industan /otors
• .yundai /otor -ndia 0td.
• 8oya# Enfie#d /otors
• (e#"o
• (DS /otors
• 1C 1esi'ns
• S$ara! /a+da 0td
Co&ernment has #ibera#i+ed the norms for forei'n in&estment and
imort of te"hno#o'y and that aears to ha&e benefited the automobi#e se"tor.
(he rodu"tion of tota# &ehi"#es in"reased from 9.2 mi##ion in 2<<85 << to ;.3
mi##ion in 2003509. -t is #i%e#y that the rodu"tion of su"h &ehi"#es $i## e4"eed 20
mi##ion in the ne4t "ou#e of years.
#.9 CO1,A!0 ,O/I*E
ABO). H0)!2AI 1O.OS I!2IA *I1I.E2
.yundai /otor -ndia 0imited =./-0> is a $ho##y o$ned subsidiary of
.yundai /otor Comany, South Eorea and is the se"ond #ar'est and the
fastest 'ro$in' "ar manufa"turer in -ndia. ./-0 resent#y mar%ets o&er 25
&ariants of assen'er "ars in si4 se'ments. (he Santro in the B se'ment, Cet+
in the BF se'ment, the *""ent in the C se'ment, the E#antra in the 1 se'ment,
the Sonata in the E se'ment and the (erra"an in the S@D se'ment.
(he "omany re"orded "ombined sa#es of 225,630 "ars durin' the
"a#endar year 2009 $ith a 'ro$th of 93G o&er year 2003. ./-0 is -ndia,s
fastest 'ro$in' "ar "omany ha&in' ro##ed5out o&er ;00,000 "ars in !ust o&er ;0
months sin"e its in"etion and is the #ar'est e4orter of assen'er "ars $ith
e4orts of o&er 8s. 2,;00 "rores. ./-0 has re"orded a sta''erin' 'ro$th of
29<G in e4orts o&er the year 2003.
./-0,s fu##y inte'rated state5of5the5art manufa"turin' #ant near
Chennai boasts some of the most ad&an"ed rodu"tion, 3ua#ity and testin'
"aabi#ities in the "ountry. -n "ontinuation of its in&estment in ro&idin' the
-ndian "ustomer '#oba# te"hno#o'y, ./-0 has announ"ed #ans for its se"ond
#ant, $hi"h $i## rodu"e 250,000 units er annum, raisin' ./-0,s tota#
rodu"tion "aa"ity to 900,000 er annum by 200;. (he #ant $i## be bui#t on a
2.2 mi##ion s3uare meter site ad!a"ent to the e4istin' fa"i#ity $ith an in&estment
of H9505H500 mi##ion on its ne$ inte'rated fa"i#ity. ./-0 is in&estin' to e4and
"aa"ity in #ine $ith its ositionin' as ./C,s '#oba# e4ort hub for "oma"t
"ars. *art from e4ansion of rodu"tion "aa"ity, ./-0 #ans to e4and its
dea#er net$or%, $hi"h $i## be in"reased from 296 to 280 this year. *nd $ith the
"omany,s 'reater fo"us on the 3ua#ity of its after5sa#es ser&i"e, ./-0,s ser&i"e
net$or% $i## be e4anded to o&er 2,000 in 2005.
ABO). H0)!2AI 1O.O CO1,A!0
(he arent "omany of ./-0 is the Eorean Car 'iant .yundai /otor
Comany =./C>, a art of the .yundai /otor Crou "omrisin' .yundai /otor
Comany, Eia /otors, .yundai /obis and other affi#iated "omanies, $ith a
"ombined turno&er of o&er @SH 50 Bi##ion. (he .yundai /otor Crou $ith a
resen"e in o&er 285 "ountries and $ith a "ombined annua# sa#e of o&er 3
mi##ion units is one of the fastest 'ro$in' auto manufa"turers in the $or#d.
.yundai /otor and its sister "on"ern Eia /otor a"hie&ed '#oba#
sa#es of o&er 3.26 mi##ion "ars $or#d$ide in 2009. (he tar'et for 2005 is an
ambitious 3.; mi##ion &ehi"#es.
H0)!2AI’S /)**0 I!.EGA.E2 1A!)/AC.)I!G CA,ABI*I.IES
The Press Shop
* "omuter "ontro##ed #ine that "on&erts sheet meta# to body ane#s
of hi'h dimensiona# a""ura"y and "onsisten"y.
.he Body Shop
* hi5te"h #ine that bui#ds fu## body she##s from ane#s. *utomated
roboti" arms are used for intri"ate $e#din' oerations that ensure suerior and
"onsistent bui#d 3ua#ity.
.he ,aint Shop
(his is one of the most modern aint shos in the "ountry and uses
the en&ironment friend#y $ater based ro"ess for suerior and #astin' e4teriors.
* uni3ue ro"ess mana'ement system fo##o$ed here he#s us de#i&er the most
e4tensi&e "o#our ran'e, indeendent of minimum bat"h re3uirements, he#in'
"ustomers 'et their referred "o#our anytime.
.he Aluminium @oundry
6or'es the en'ine "y#inder b#o"%s for our "ars to e4a"tin' desi'n
se"ifi"ations.
.he Engine and .ransmission Shop
One of the bi''est en'ine shos in the "ountry, this unit is e3uied
$ith the most modern too#in' and testin' fa"i#ities to ma%e a $ide ran'e of
en'ines in house.
.he ,lastic EDtrusion )nit
/ou#ds the dashes, bumers and other #asti" "omonents to
erfe"t fit and finish.
.he ,lastic ,aint Shop
One of the &ery fe$ manufa"turin' units in -ndia to ha&e this fa"i#ity
in5house, .yundai?s #asti" aint sho de#i&ers a hi'h 'rade finish on e4terior
#asti" "omonents.
.he .est .rac?
:ith "omrehensi&e erforman"e testin' fa"i#ities #i%e ratt#e
testin' and *BS bra%e testin'B this tra"% is desi'ned to meet re5de#i&ery
=P1-> "ertifi"ation standards to e4a"tin' Euro se"ifi"ations.
E2 /ACI*I.IES
.yundai and Eia to'ether ha&e 871 "entres in the @nited States,
Euroe, and Iaan aart from the '#oba# 871 head3uarters at @#san, Eorea.
(he .yundai /otor Crou has re"ent#y dedi"ated an annua# 871
send of "#ose to @SH 2 Bi##ion, u from @SH 2.2 Bi##ion to enhan"e its thrust on
ne$ rodu"t de&e#oment and a"hie&e '#oba# 3ua#ity ben"hmar%s by year
2005. (his in"#udes the H30 /n .yundai5Eia 1esi'n and (e"hni"a# Center in
-r&i&e, Ca#ifornia.
E!5IO!1E!. 1A!AGE1E!.
.yundai /otor -ndia has been a$arded the ben"hmar% -SO 29002
"ertifi"ation for its sustainab#e en&ironment mana'ement ra"ti"es. 0i&in' u to
its "ommitment of ro&idin' '#oba# standards of 3ua#ityand ro"ess
mana'ement in -ndia, .yundai had ut in #a"e an En&ironment /ana'ement
System =E/S> at its manufa"turin' #ant in Chennai ri'ht from its ro!e"t sta'e.
(he "ertifi"ation ro"ess $as "om#eted in a re"ord time of 20 months $ith
?Jero AC8s?. (he assessment $as done by (@D S@11E@(SC.0*A1 and
"o&ered areas #i%e *$areness (rainin', (e"hno#o'y @'radation, 8e"y"#in',
:aste /ana'ement and fu#fi##in' Co&ernment 8e'u#ations.
./- is a#so $or%in' on a ba"%$ard inte'ration strate'y that $i##
suort &endors of the "omany in im#ementin' E/S.
.yundai /otor Comany, S.Eorea, the arent of ./-, has been
doin' "onsiderab#e $or% on sustainab#e En&ironment /ana'ement. (he
"omany has a $e##5defined frame$or% in #a"e for de&e#oin' rodu"ts that
redu"e o##utant emissions and ro"esses for reser&ation of natura# resour"es
and ener'y a#on' a## the sta'es of the rodu"t #ife"y"#e from rodu"tion, sa#es,
and use to disosa#. (he "omany has a#so been in the forefront of
de&e#oment of en&ironment friend#y te"hno#o'ies #i%e .ybrid E#e"tri" Dehi"#es
=.EDs>, and 6ue# Ce## E#e"tri" Dehi"#es =6CEDs> and has been a$arded the
-SO 29002 "ertifi"ation for a## its three ma!or #ants in @#san, *san and Ieon!u
in S.Eorea.
SOCIAL RESPONSIBILITY
.yundai, as a resonsib#e "ororate "iti+en is "ommitted to
sustainab#e so"ia# de&e#oment and the reser&ation of the en&ironment. *## the
"omany?s %ey manufa"turin' units, in"#udin' the -ndian #ant has the -SO
29002 "ertifi"ation for its En&ironment mana'ement ra"ti"es. *s a art of its
so"ia# resonsibi#ity ro'rams, the "omany "ondu"ts &arious "amai'ns to
sread a$areness of in5"ar safety and safe dri&in' ra"ti"es, arti"u#ar#y
tar'eted a'ainst drun%en dri&in', seedin', et".
*s a art of its "ommunity de&e#oment ro!e"ts, the "omany has
adoted a fe$ &i##a'es around its fa"tory in (ami#nadu and has been $or%in'
to$ards the so"ia# and e"onomi" de&e#oment of these &i##a'es, assistin' them
in the areas of rimary hea#th "are, edu"ation, basi" amenities and em#oyment
oortunities.
CHA,.E 9
OBJECTIVES, SCOPE AND
LIMITATIONS OF THE STUDY
2.1 OBJECTIVES OF THE STUDY
(his study is underta%en $ith the fo##o$in' ob!e"ti&es.
2. (o assess the e4istin' "u#ture of the or'ani+ation and to find its
ima"t on em#oyees, beha&iour.
2. (o ana#yse the o&era## erforman"e of the em#oyees.
3. (o #earn the em#oyees re#ationshi $ith their eers.
9. (o study the em#oyees fee# about the mana'ement.
5. (o understand ho$ the em#oyer en"oura'es arti"iation in
de"ision ma%in'.
6. (o find out the em#oyees moti&ationa# fa"tor.
2.2 SCOPE OF THE STUDY
2. -t he#s the mana'ement
• (o understand the "auses of erforman"e rob#ems.
• (o understand ho$ to assess the effe"ti&eness of moti&ationa#
ra"ti"es in the or'ani+ation.
2. (his study fo"uses on today?s turbu#ent, often "haoti", en&ironment,
"ommer"ia# su""ess deends on em#oyees ma%in' use of their ta#ents
in fu##.
3. (he mana'ement "an "reate the $or% en&ironment in $hi"h their
em#oyees $i## thri&e.
9. (he mana'ement "an
• Enhan"e the rofessiona# er"etion of the em#oyees
• 6oster a team oriented "ooerati&e en&ironment
• Enhan"e em#oyee re#ationshi
• Pro&ide "onstru"ti&e feedba"% to their erforman"e
• En"oura'e the reso#&e of the em#oyees to "han'e the
ne'ati&e beha&ior attern
2.3 LIMITATIONS OF THE STUDY
? -t is diffi"u#t to e#i"it resonses from em#oyees $ho do ni'ht
shifts.
? (he attitude of the $or%er "han'es from time to time. .en"e the
resu#t of the ro!e"t may be a#i"ab#e on#y at resent.
? :e "annot 'et e4a"t information be"ause some of the em#oyees
are re#u"tant to share the information.
CHA,.E %
ESEACH 1E.HO2O*OG0
%.# ESEACH 2ESIG!
* resear"h desi'n is an arran'ement of "ondition for "o##e"tion and
ana#ysis of the data in a manner that aims to "ombine re#e&an"e to the
resear"h urose $ith e"onomy in ro"edure.
(he study is des"riti&e in nature i.e., des"riti&e resear"h. 1es"riti&e
resear"h is "on"erned $ith des"ribin' the "hara"teristi"s of a arti"u#ar
indi&idua# or 'rou. (his in"#udes sur&eys and fa"t5findin' en3uiries of different
%inds. (he main "hara"teristi" of this method is that the resear"her has no
"ontro# o&er the &ariab#esB one "an on#y reort $hat has haened or $hat is
haenin'. (hus, the resear"h desi'n in "ase of des"riti&e study is a
"omarati&e desi'n thro$in' #i'ht on a## the areas and must be reared
%eein' the ob!e"ti&es of the study and the resour"es a&ai#ab#e. (his study
in&o#&es "o##e"tion of data from Iunior #e&e# E4e"uti&es.
%.9 ,O,)*A.IO! SIFE
(he uni&erse of the study "onsists of em#oyees =Iunior #e&e#
E4e"uti&es> of .yundai $ith a tota# number of 205. Out of the tota# ou#ation
data "ou#d be "o##e"ted from 200 ersons.
%.% 2A.A SO)CE
(his study in&o#&es "o##e"tion of rimary data from the em#oyees of
.yundai. (his sur&ey method is used "onsiderin' the si+e of the uni&erse and
time fa"tor. 1ata are "o##e"ted throu'h stru"tured Kuestionnaire. Kuestionnaire
has been desi'ned and ersona##y administered.
%.: A!A*0SIS A!2 I!.E,E.A.IO!
*s the 3uestions 'enerate dire"t information the data $ere ana#y+ed
usin' Statisti"a# too#s su"h as,
2. Sim#e er"enta'e
2. :ei'hted a&era'e
CHA,.E :
2A.A A!A*0SIS A!2 I!.E,E.A.IO!
:.# ,ECE!.AGE A!A*0SIS O/ .HE 2A.A
.AB*E !O. #
HIGH*0 I!5O*5E2 I! .HEI BO(
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree 53 53.0
2. *'ree 29 29.0
3. Aeutra# 29 29.0
9. S#i'ht#y 1isa'ree < <.0
5. 1isa'ree 0 0.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 53G of the resondents ha&e
stron'#y a'reed that they are hi'h#y in&o#&ed in $or%, fo##o$ed by 29G of the
resondents $ho a'reed, 29G of the resondents are neutra# and <G of the
resondents s#i'ht#y disa'reed.
.AB*E !O. 9
ABI*I.0 .O 1A!AGE .HEI OB! BO(
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree 9; 9;.0
2. *'ree 39 39.0
3. Aeutra# 25 25.0
9. S#i'ht#y 1isa'ree 9 9.0
5. 1isa'ree 0 0.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 9;G of the resondents ha&e
stron'#y a'reed about mana'in' their o$n $or%, fo##o$ed by 39G of the
resondents $ho a'reed, 25G of the resondents are neutra# and 9G of the
resondents s#i'ht#y disa'reed.
.AB*E !O. %
O.HES COO,EA.E .O GE. BO( 2O!E
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree 22 22.0
2. *'ree 65 65.0
3. Aeutra# 23 23.0
9. S#i'ht#y 1isa'ree 0 0.0
5. 1isa'ree 0 0.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 65G of the resondents are
a'reein' about "ooeration in doin' $or%, 22G of the resondents stron'#y
a'ree and 23G of the resondents are neutra#. (his sho$s that ma!ority of the
em#oyees fee# that there is interersona# "ooeration.
.AB*E !O. :
1E1BES HA5E A GOO2 I!.E,ESO!A*
E*A.IO!SHI,
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree 22 22.0
2. *'ree 92 92.0
3. Aeutra# 32 32.0
9. S#i'ht#y 1isa'ree 5 5.0
5. 1isa'ree 0 0.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 92G of the resondents a'ree
on that they ha&e 'ood re#ationshi $ith other members, 22G of the
resondents ha&e stron'#y a'reed, 32.;G of the resondents are neutra# and
5G of the resondents s#i'ht#y disa'reed.
.AB*E !O. ;
E1,*O0EE CO!S)*.E2 O! I1,O.A!. 1A.ES
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree 25 25.0
2. *'ree 26 26.0
3. Aeutra# 50 50.0
9. S#i'ht#y 1isa'ree < <.0
5. 1isa'ree 0 0.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 50G of the resondents are
neutra# about the boss "onsu#t the em#oyee on imortant matters, fo##o$ed by
25G of the resondents $ho stron'#y a'reed, 26G of the resondents ha&e
a'ree and <G of the resondents s#i'ht#y disa'reed.
.AB*E !O. &
E//EC.I5E ).I*IFA.IO! O/ S(I**S A!2
ABI*I.IES B0 .HE CO1,A!0
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree < <.0
2. *'ree 56 56.0
3. Aeutra# 26 26.0
9. S#i'ht#y 1isa'ree 5 5.0
5. 1isa'ree 9 9.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 56G of the resondents a'ree
that their s%i##s and abi#ities are uti#i+ed effe"ti&e#y by the "omany, <G of the
resondents stron'#y a'ree, 26G of the resondents are neutra#, 5G of the
resondents s#i'ht#y disa'reed and 9G of them disa'reed.
.AB*E !O. "
CA,ABI*I.IES AE 5IEBE2 AS I1,O.A!.
SO)CE O/ CO1,E.I.I5E A25A!.AGE
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree 28 28.0
2. *'ree 3< 3<.0
3. Aeutra# 2; 2;.0
9. S#i'ht#y 1isa'ree 6 6.0
5. 1isa'ree 20 20.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 3<G of the resondents a'ree
that their "aabi#ities are &ie$ed as imortant sour"e of "ometiti&e ad&anta'e,
28G of the resondents stron'#y a'ree, 2;G of the resondents are neutra#,
6G of the resondents s#i'ht#y disa'reed and 20G of them disa'reed.
.AB*E !O. =
BO( E*A.E2 S)GGES.IO!S AE 5A*)E2
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree 23 23.0
2. *'ree 99 99.0
3. Aeutra# 30 30.0
9. S#i'ht#y 1isa'ree 6 6.0
5. 1isa'ree ; ;.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 99G of the resondents a'ree
that their $or% re#ated su''estions are &a#ued in the or'ani+ation, 23G of the
resondents stron'#y a'reed, 30G of the resondents are neutra#, 6G of the
resondents s#i'ht#y disa'reed and ;G of them disa'reed.
.AB*E !O. '
.HE OGA!IFA.IO! 5A*)ES 2I5ESI.0
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree 23 23.0
2. *'ree 50 50.0
3. Aeutra# 28 28.0
9. S#i'ht#y 1isa'ree < <.0
5. 1isa'ree 0 0.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 50G of the resondents a'ree
that the or'anisation &a#ues di&ersity, 23G of the resondents ha&e stron'#y
a'reed, 28G of the resondents are neutra# and <G of the resondents s#i'ht#y
disa'reed.
.AB*E !O. #$
OGA!IFA.IO! HAS C*EA A!2 CO!SIS.E!.
SE. O/ 5A*)ES
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree 22 22.0
2. *'ree 35 35.0
3. Aeutra# 33 33.0
9. S#i'ht#y 1isa'ree 6 6.0
5. 1isa'ree 9 9.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 35G of the resondents a'ree
that the or'ani+ation has "#ear and "onsistent set of &a#ues, 22G of the
resondents ha&e stron'#y a'reed, 33G of the resondents are neutra#, 6G of
the resondents s#i'ht#y disa'reed and 9G of them disa'reed.
.AB*E !O. ##
BHI*E 2ISAGEE1E!.S OCC) .HE E1,*O0EE
BO( HA2 .O ACHIE5E SO*).IO!S
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree 2; 2;.0
2. *'ree 58 58.0
3. Aeutra# 2< 2<.0
9. S#i'ht#y 1isa'ree 2 2.0
5. 1isa'ree 9 9.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 58G of the resondents a'ree
that they $i## $or% hard to a"hie&e L$in5$inM so#utions $hen disa'reements
o""ur, 2;G of the resondents stron'#y a'ree, 2<G of the resondents are
neutra#, 2G of the resondents s#i'ht#y disa'reed and 9G of them disa'reed.
.AB*E !O. #9
EAS0 /O .HE E1,*O0EE .O EACH CO!SE!S)S
E5E! O! 2I//IC)*. ISS)ES
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree 22 22.0
2. *'ree 9< 9<.0
3. Aeutra# 32 32.0
9. S#i'ht#y 1isa'ree 8 8.0
5. 1isa'ree 0 0.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 9<G of the resondents a'ree
that it,s easy for them to rea"h "onsensus e&en on diffi"u#t issues, 22G of the
resondents stron'#y a'ree, 32G of the resondents are neutra# and 8G of the
resondents s#i'ht#y disa'reed.
.AB*E !O. #%
/EE* HA,,0 .O BO( BI.H ,EO,*E /O1 O.HE
,A.S O/ .HE OGA!IFA.IO! A*SO
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree 99 99.0
2. *'ree 35 35.0
3. Aeutra# 23 23.0
9. S#i'ht#y 1isa'ree 8 8.0
5. 1isa'ree 0 0.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 99G of the resondents ha&e
stron'#y a'reed that they fee# hay to $or% $ith eo#e from other art of the
or'ani+ation a#so, fo##o$ed by 35G of the resondents $ho a'reed, 23G of the
resondents are neutra#, and 8G of the resondents s#i'ht#y disa'reed.
.AB*E !O. #:
I. IS EAS0 .O COO2I!A.E BI.H 2I//EE!.
2E,A.1E!.S O/ .HE OGA!IFA.IO!
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree 92 92.0
2. *'ree 96 96.0
3. Aeutra# 22 22.0
9. S#i'ht#y 1isa'ree 0 0.0
5. 1isa'ree 2 2.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 96G of the resondents a'ree
that it is easy for them to "oordinate $ith other deartments, 92G of the
resondents stron'#y a'ree, 22G of the resondents are neutra# and 2G of the
resondents disa'reed.
.AB*E !O. #;
E1,*O0EES ES,O!2 BE** .O .HE
OGA!IFA.IO!A* CHA!GES
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree 92 92.0
2. *'ree 9; 9;.0
3. Aeutra# 22 22.0
9. S#i'ht#y 1isa'ree 0 0.0
5. 1isa'ree 0 0.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 9;G of the resondents a'ree
that they resond $e## to the or'anisationa# "han'es, 92G of the resondents
stron'#y a'ree and 22G of the resondents are neutra#.
.AB*E !O. #&
E1,*O0EES CO!.I!)A**0 A2O,. .O !EB
A!2 I1,O5E2 BA0S .O 2O BO(
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree 33 33.0
2. *'ree 96 96.0
3. Aeutra# 26 26.0
9. S#i'ht#y 1isa'ree 9 9.0
5. 1isa'ree 2 2.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 96G of the resondents a'ree
that they "ontinua##y adot ne$ and imro&ed $ays to do $or%, 33G of the
resondents stron'#y a'ree, 26G of the resondents are neutra#, 9G of the
resondents s#i'ht#y disa'reed and 2G of them disa'reed.
.AB*E !O. #"
CO1,A!0’S C)E!. AC.I5I.IES E/*EC.
A S.O!G /OC)S O! C*IE!.S
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree 22 22.0
2. *'ree 95 95.0
3. Aeutra# 23 23.0
9. S#i'ht#y 1isa'ree 20 20.0
5. 1isa'ree 0 0.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 95 of the resondents a'ree
that the "omany,s "urrent a"ti&ities ref#e"t a stron' fo"us on "#ients, 22G of
the resondents stron'#y a'ree, 23G of the resondents are neutra#, 20G of
the resondents s#i'ht#y disa'reed.
.AB*E !O. #=
E1,*O0EES GI5E! A EA* O,,O.)!I.0 .O I1,O5E
.HEI S(I**S I! .HE OGA!IFA.IO!
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree 32 32.0
2. *'ree 92 92.0
3. Aeutra# 25 25.0
9. S#i'ht#y 1isa'ree 5 5.0
5. 1isa'ree 8 8.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 92G of the resondents a'ree
that they are 'i&en rea# oortunity to imro&e their s%i##s in the or'ani+ation,
32G of the resondents stron'#y a'ree, 25G of the resondents are neutra#,
5G of the resondents s#i'ht#y disa'reed and 8G of them disa'reed.
.AB*E !O. #'
E1,*O0EES 5IEB /AI*)E AS A! O,,O.)!I.0 /O
*EA!I!G A!2 I1,O5E1E!.
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree 25 25.0
2. *'ree 52 52.0
3. Aeutra# 28 28.0
9. S#i'ht#y 1isa'ree 2 2.0
5. 1isa'ree 9 9.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 52G of the resondents a'ree
that they &ie$ fai#ure as an oortunity for #earnin' and imro&ement, 25G of
the resondents stron'#y a'reed, 28G of the resondents are neutra#, 2G of
the resondents s#i'ht#y disa'reed and 9G of them disa'reed.
.AB*E !O. 9$
OGA!IFA.IO! HAS A C*EA 1ISSIO! .HA. GI5ES
1EA!I!G A!2 2IEC.IO! .O .HEI BO(
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree 20 20.0
2. *'ree 98 98.0
3. Aeutra# 23 23.0
9. S#i'ht#y 1isa'ree 2 2.0
5. 1isa'ree ; ;.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 98G of the resondents a'ree
that the or'ani+ation has a "#ear meanin' and dire"tion to their $or%, 20G of
the resondents stron'#y a'ree, 23G of the resondents are neutra#, 2G of the
resondents s#i'ht#y disa'reed and ;G of them disa'reed.
.AB*E !O. 9#
E1,*O0EES AE C*EA BI.H .HE OGA!IFA.IO!’S
*O!G .E1 ,),OSE A!2 2IEC.IO!
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree 2< 2<.0
2. *'ree 96 96.0
3. Aeutra# 2; 2;.0
9. S#i'ht#y 1isa'ree 2 2.0
5. 1isa'ree 6 6.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 96G of the resondents a'ree
that they are "#ear $ith the or'ani+ation?s #on' term urose and dire"tion, 2<G
of the resondents stron'#y a'ree, 2;G of the resondents are neutra#, 2G of
the resondents s#i'ht#y disa'reed and 6G of them disa'reed.
.AB*E !O. 99
E1,*O0EES HA5E C*EA I2EA ABO). .HE
CO1,A!0’S GOA*
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree 32 32.0
2. *'ree 9< 9<.0
3. Aeutra# 25 25.0
9. S#i'ht#y 1isa'ree 2 2.0
5. 1isa'ree 2 2.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 9<G of the resondents a'ree
that they ha&e "#ear idea about the "omany,s 'oa#, 32G of the resondents
stron'#y a'ree, 25G of the resondents are neutra#, 2G of the resondents
s#i'ht#y disa'reed and 2G of them disa'reed.
.AB*E !O. 9%
E1,*O0EES CO!.I!)O)S*0 .AC( .HEI ,OGESS
AGAI!S. .HE S.A.E2 GOA*S
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree 26 26.0
2. *'ree 98 98.0
3. Aeutra# 22 22.0
9. S#i'ht#y 1isa'ree 3 3.0
5. 1isa'ree 2 2.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 98G of the resondents a'ree
that they "ontinuous#y tra"% their ro'ress a'ainst the stated 'oa#s, 26G of the
resondents stron'#y a'ree, 22G of the resondents are neutra#, 3G of the
resondents s#i'ht#y disa'reed and 2G of them disa'reed.
.AB*E !O. 9:
E1,*O0EES HA5E A SHAE2 5ISIO! ABO).
.HE /).)E O/ OGA!IFA.IO!
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree 96 96.0
2. *'ree 30 30.0
3. Aeutra# 2; 2;.0
9. S#i'ht#y 1isa'ree 9 9.0
5. 1isa'ree 3 3.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 96G of the resondents ha&e
stron'#y a'reed that they ha&e a shared &ision about the future of the
or'ani+ation, fo##o$ed by 30G of the resondents $ho a'reed, 2;G of the
resondents are neutra#, 9G of the resondents s#i'ht#y disa'reed and 3G of
them disa'reed.
.AB*E !O. 9;
OGA!IFA.IO!’S 5ISIO! CEA.ES 1O.I5A.IO!
/O .HE E1,*O0EES
S.!o. Opinion
!o. o@
espondents
,ercentage
2. Stron'#y *'ree 25 25.0
2. *'ree 5; 5;.0
3. Aeutra# 20 20.0
9. S#i'ht#y 1isa'ree 3 3.0
5. 1isa'ree 5 5.0
.otal #$$ #$$.$
I!/EE!CE
6rom the abo&e tab#e it is "#ear that 5;G of the resondents a'ree
that or'ani+ation,s &ision "reates moti&ation for them, 25G of the resondents
stron'#y a'ree, 20G of the resondents are neutra#, 3G of the resondents
s#i'ht#y disa'reed and 5G of them disa'reed.
:.9 BEIGH.E2 A5EAGE
.AB*E !O. 9&
O,I!IO! ABO). .HE OGA!IFA.IO!A* /AC.OS BI.H
ES,EC. .O E1,*O0EES BEHA5IOA* AS,EC.S
S.!o. /actors
Beightage
Score
2. - am hi'h#y in&o#&ed in my $or% 9.22
2. - ha&e the abi#ity to mana'e my o$n $or% 9.29
3. (he eo#e - $or% $ith "ooerate to 'et $or% done 3.8<
9. /y team members ha&e a 'ood interersona#
re#ationshi $ith me
3.80
5. /y boss "onsu#ts me on imortant maters 3.9;
6. /y s%i##s and abi#ities are uti#i+ed effe"ti&e#y by the
"omany
3.62
;. /y "aabi#ities are &ie$ed as an imortant sour"e
of "ometiti&e ad&anta'e
3.9<
8. /y $or% re#ated su''estions are &a#ued 3.50
<. (he or'ani+ation &a#ues di&ersity 3.6;
20. (here is a "#ear and "onsistent set of &a#ues 3.65
22. :hen disa'reements o""ur, - $or% hard to a"hie&e
L$in5$inM so#utions
3.82
22. -t is easy for me to rea"h "onsensus, e&en on
diffi"u#t issues
3.65
23. - fee# hay to $or% $ith eo#e from other arts of
the or'ani+ation a#so
9.0;
29. -t is easy for me to "oordinate $ith different
deartments of the or'ani+ation
9.29
25. - resond $e## to the or'ani+ationa# "han'es 9.32
26. - "ontinua##y adot ne$ and imro&ed $ays to do
$or%.
9.06
2;. (he "omany,s "urrent a"ti&ities ref#e"t a stron'
fo"us on "#ients
3.;<
28. - am 'i&en a rea# oortunity to imro&e my s%i##s
in this or'ani+ation
3.82
2<. - &ie$ fai#ure as an oortunity for #earnin' and
imro&ement
3.<3
20. (here is a "#ear mission that 'i&es meanin' and
dire"tion to my $or%
3.;5
22. - am "#ear $ith the or'ani+ations #on'5term
urose and dire"tion
3.<0
22. - ha&e "#ear idea about my "omany,s 'oa# 9.0;
23. - "ontinuous#y tra"% my ro'ress a'ainst the stated
'oa#s
3.<5
29. - ha&e a shared &ision of $hat the or'ani+ation $i##
be #i%e in the future
9.22
25. Or'ani+ation,s &ision "reates moti&ation for me 3.<9
I!/EE!CE
6rom the abo&e tab#e it is "#ear that most of the resondents 'a&e
more $ei'hta'e for the statement L- resond $e## to the or'ani+ationa#
"han'esM, se"ond#y resondents 'i&e more $ei'hta'e for t$o statements L-
ha&e the abi#ity to mana'e my o$n $or% 7 -t is easy for me to "oordinate $ith
different deartments of the or'ani+ation M, third $ei'hta'e for statement L- am
hi'h#y in&o#&ed in my $or%M, fourth $ei'hta'e for the statement L- ha&e a shared
&ision of $hat the or'ani+ation $i## be #i%e in the futureM and the fifth osition is
for t$o statements L- fee# hay to $or% $ith eo#e from other arts of the
or'ani+ation a#so 7 - ha&e "#ear idea about my "omany,s 'oa#M.
CHA,.E G ;
ES)*.S A!2 2ISC)SSIO!S
;.# /I!2I!GS
? /a!ority =53G> of the resondents stron'#y a'reed that they are hi'h#y
in&o#&ed in their $or%.
? Si+ab#e number =9;G> of the resondents stron'#y a'reed that they ha&e
abi#ity to mana'e their o$n $or%.
? /a!ority =65G> of the resondents a'reed that the eo#e they $or% $ith
are "ooeratin' to 'et $or% done.
? Si+ab#e number =92G> of the resondents a'reed that they ha&e 'ood
re#ationshi $ith other members.
? .a#f =50G> of the resondents are neutra# that their boss "onsu#t them
on imortant matters.
? /a!ority =56G> of the resondents a'reed that the "omany uti#i+es their
s%i##s and abi#ities effe"ti&e#y.
? * 'ood number =3<G> of the resondents a'reed that their "aabi#ities
are &ie$ed as an imortant sour"e of "ometiti&e ad&anta'e.
? Si+ab#e number =99G> of the resondents a'reed that their $or% re#ated
su''estions are &a#ued by the "omany.
? .a#f =50G> of the resondents a'reed that the or'ani+ation &a#ues
di&ersity.
? * 'ood number =35G> of the resondents a'reed that there is "#ear and
"onsistent set of &a#ues in the or'ani+ation.
? /a!ority =58G> of the resondents a'reed that $hi#e disa'reements
o""ur they $or% hard to a"hie&e L$in5$inM so#utions.
? Si+ab#e number =9<G> of the resondents a'reed that it,s easy for them
to rea"h so#utions e&en on diffi"u#t issues.
? Si+ab#e number =99G> of the resondents stron'#y a'reed that they fee#
hay to $or% $ith eo#e from other arts of the or'ani+ation a#so.
? Si+ab#e number =96G> of the resondents a'reed that it,s easy for them
to "oordinate $ith other deartments.
? Si+ab#e number =9;G> of the resondents a'reed that they resond $e##
for the or'ani+ationa# "han'es.
? Si+ab#e number =96G> of the resondents a'reed that they "ontinuous#y
adot to ne$ 7 imro&ed $ays to do $or%.
? Si+ab#e number =95G> of the resondents a'reed that "omany,s
"urrent a"ti&ities ref#e"t a stron' fo"us on "#ients.
? Si+ab#e number =92G> of the resondents a'reed that they are 'i&en a
rea# oortunity to imro&e their s%i##s in the or'ani+ation.
? /a!ority =52G> of the resondents a'reed that they &ie$ fai#ure as an
oortunity for #earnin' and imro&ement.
? Si+ab#e number =98G> of the resondents a'reed that the or'ani+ation,s
"#ear mission 'i&es meanin' and dire"tion to their $or%.
? .a#f =50G> of the resondents a'reed that they are "#ear $ith
or'ani+ation,s #on' term urose and dire"tion.
? Si+ab#e number =9<G> of the resondents a'reed that they ha&e "#ear
idea about the "omany,s 'oa#.
? Si+ab#e number =98G> of the resondents a'reed that they "ontinuous#y
tra"% their ro'ress a'ainst stated 'oa#s of the "omany.
? Si+ab#e number =96G> of the resondents stron'#y a'reed that they ha&e
shared &ision on or'ani+ation,s future.
? /a!ority =5;G> of the resondents a'reed that the or'ani+ation,s &ision
"reates moti&ation for them.
? /ost of the resondents 'a&e more $ei'hta'e for the statement L-
resond $e## to the or'ani+ationa# "han'esM.
;.9 S)GGES.IO!S
? -n trainin' ro'rammes ra"ti"a# sessions must re"ei&e 'reater
emhasi+e.
? (he mana'ement may enhan"e the fre3uen"y of em#oyee,s
feedba"% on their erforman"e.
? Ao$, on#y the em#oyees $ho be#on' to "ommittees "an
arti"iate in de"ision5ma%in'. (he mana'ement may en"oura'e
a## the em#oyees to arti"iate in de"ision5ma%in' ro"ess.
;.% CO!C*)SIO!
(he study about the or'ani+ationa# "u#ture and beha&iour on
em#oyees re&ea#s that the $or%ers $ere satisfied $ith their abi#ity, "o5
oeration, team $or%, in&o#&ement, suer&isors, uti#i+ation of their s%i##s
and re$ards et". (hey are hi'h#y satisfied $ith the "urrent "u#ture of
./-0.
Be"ause of this fa&ourab#e "u#ture the em#oyees, sho$ ositi&e
beha&iours #i%e hi'h in&o#&ement, hi'h#y "ommitment to the or'ani+ation,
hi'h#y moti&ated and hi'h#y f#e4ib#e to the or'ani+ationa# "han'es et".
2525,2;,2<525,2;532,32,39,3653<,92593,95,96,98559
doc_915175054.doc