Description
Retail is the sale of goods and services from individuals or businesses to the end-user. Retailers are part of an integrated system called the supply chain.
A Study on Retailer’s Perception about Anand Asahi Water meters
Perception
? Perception may be defined as the process by which an individual organise and interpret their sensory information in order to give meaning to their environment. ? It is one of the factors which influence buying decisions.
Company & Product Profile
? The study was conducted for Anand Water meter Manufacturing Company Pvt.Ltd. ? Water Meters-A devise used to measure water usage in a public water system. ? Types- *single jet water meters *multi jet water meters
Benefits with water meters installed
? Adequate and regular supply of water due to improved pressure. ? Conservation of water that helps retain underground water table due to reduced water wastage. ? Elimination of illegal connections. ? Substantial reduction in average monthly bill. ? Increase in the number of connections for poor households due to affordable water supply.
Objectives
? To know the source of awareness among the retailers about Anand Asahi water meters. ? To study the satisfaction of retailers with the Anand Asahi water meters. ? To study the satisfaction of retailers with services provided by Anand Asahi water meter manufacturers. ? To know the satisfaction of retailers with the customer support provided by Anand Asahi water meter manufacturer. ? To know the satisfaction with product performance of water meters.
Research Methodology
? Type of research- Descriptive ? Data Collection-Secondary and primary ? Sample Size- 35 hardware shops dealing with Anand Asahi water meters. ? Sampling technique- Judgmental sampling ? Data collection tool- Questionnaire with questions using interval scale ? Data Analyzing tool- SPSS, MS excel
Limitation
? Time constraint of three weeks for the completion of the project. ? The selling of water meters needed license from the meteorological department and most of the retailers didn’t have that. So most of the retailers were reluctant to speak out.
Analysis and Interpretation
Table 1
Table showing types of water meters sold by respondents
Types
Single jet
Multi jet Both Total
Frequency
17
5 13 35
Percentage
48.6
14.3 37.1 100
Table 2
Table showing the Source of awareness about the brand Sources
Advertisements Company executives Other retailers
Frequency
2 9 4
Percentage
5.7 25.7 11.4
Customer demands
Total
20
35
57.1
100
Table 3
Table showing high demand for the product
type of single jet w ater meters multi jet both Total
demand f or the product sometimes alw ays 10 7 58.8% 38.9% 2 3 11.8% 16.7% 5 8 29.4% 44.4% 17 18 48.6% 51.4%
Table 4
Table showing the quality of the product
satisfaction w ith the quality never sometimes alw ays 1 6 10 2.9% 17.1% 28.6% 1 4 2.9% 11.4% 5 8 14.3% 22.9% 1 12 22 2.9% 34.3% 62.8%
type of single jet w ater meters multi jet both Total
Table 5
Table showing reasonable price of the product
type of single jet w ater meters multi jet both Total
company offers reasonable price never sometimes alw ays 4 13 11.4% 37.1% 1 3 1 2.9% 8.6% 2.9% 1 2 10 2.9% 5.7% 28.6% 2 9 24 5.7% 25.7% 68.6%
Table 6
Table showing availability of the product in the market
Response Frequency Percentage
Always Sometimes Never Total
23 11 1 35
65.7 31.4 2.9 100
Table 7
Table showing timely delivery of the product
Response Frequency Percentage
Always Sometimes Never Total
23 11 1 35
65.7 31.4 2.9 100
Table 8
Table showing complaints about the product
complaints reported about the product never sometimes alw ays 11 6 31.4% 17.1% 1 2 2 2.9% 5.7% 5.7% 1 7 5 2.9% 20.0% 38.5% 2 20 13 5.7% 57.1% 37.1%
type of single jet w ater meters multi jet both Total
Table 9
Table showing redressal of complaints Response Always Sometimes Never Total Frequency 24 10 1 35 Percentage 68.6 28.6 2.9 100
Table 10
Table showing satisfaction with the product performance of brands
No. of satisfied respondants* 3 27 8 1 0 0 3 No. of neutral respondants* 2 6 4 0 1 1 2 No. of Score WAS Rank dissatisfied respondents*1 2 0 0 1 0 0 95/35 32/12 3/1 3/2 2/1 13/5 2.71 2.66 3.00 1.50 2.00 2.60 2 3 1 6 5 4
Brands
Anand Chambal Nepson Kranthy Konark Aquamet
Graph
Graph showing satisfaction overall satisfaction level of respondents with Anand Asahi water meters
Satisfaction level
16 14 12 10 8 6 4 2 0 0-5 years 6-10 years 11-15 years 16-20 years 21 years and above
dissatisfied neutral satisfied highly satisfied
percentage
number of years
Findings
? Customer demands -main source of awareness ? high demand in the market-single jet
? Available at reasonable price ,especially single jet water meters.
? Slight drop in quality ? good finish-single jet water meters had more finish compared to multi jet water meters.
Cont..
? Widely available in the market and often delivered in time ? Complaints reported about the product- (more on single jet) ? Customer complaints redressal procedure good
? Product performance of Anand Asahi water meters is really good.
Conclusion
? From all this it is evident that company has made its mark in the market and is in its phase of maturity. They can be called as the market leaders and is dominating in almost all parts of the city. Since the perception of the customers about the product is really good, there is more scope for the company to grow further,as perception is the most important factor in customers that influences buying decision.
Suggestions
? Needs to pay more attention on advertisements and also on other promotional activities -Print media. ? Quality can be improved further-strengthen the R&D department ? Price should be lowered- atleast Rs 5 less than the prices of other brands. .
Cont..
? Finish of the product should also be improved. ? Induce more knowledge to the retailers about the product,. Company sales force should be well trained ? The company should fasten their complaints redressal measures . ? Guarantee period should be extented
THANK YOU
By Nikin Babu FM-219
doc_299193539.ppt
Retail is the sale of goods and services from individuals or businesses to the end-user. Retailers are part of an integrated system called the supply chain.
A Study on Retailer’s Perception about Anand Asahi Water meters
Perception
? Perception may be defined as the process by which an individual organise and interpret their sensory information in order to give meaning to their environment. ? It is one of the factors which influence buying decisions.
Company & Product Profile
? The study was conducted for Anand Water meter Manufacturing Company Pvt.Ltd. ? Water Meters-A devise used to measure water usage in a public water system. ? Types- *single jet water meters *multi jet water meters
Benefits with water meters installed
? Adequate and regular supply of water due to improved pressure. ? Conservation of water that helps retain underground water table due to reduced water wastage. ? Elimination of illegal connections. ? Substantial reduction in average monthly bill. ? Increase in the number of connections for poor households due to affordable water supply.
Objectives
? To know the source of awareness among the retailers about Anand Asahi water meters. ? To study the satisfaction of retailers with the Anand Asahi water meters. ? To study the satisfaction of retailers with services provided by Anand Asahi water meter manufacturers. ? To know the satisfaction of retailers with the customer support provided by Anand Asahi water meter manufacturer. ? To know the satisfaction with product performance of water meters.
Research Methodology
? Type of research- Descriptive ? Data Collection-Secondary and primary ? Sample Size- 35 hardware shops dealing with Anand Asahi water meters. ? Sampling technique- Judgmental sampling ? Data collection tool- Questionnaire with questions using interval scale ? Data Analyzing tool- SPSS, MS excel
Limitation
? Time constraint of three weeks for the completion of the project. ? The selling of water meters needed license from the meteorological department and most of the retailers didn’t have that. So most of the retailers were reluctant to speak out.
Analysis and Interpretation
Table 1
Table showing types of water meters sold by respondents
Types
Single jet
Multi jet Both Total
Frequency
17
5 13 35
Percentage
48.6
14.3 37.1 100
Table 2
Table showing the Source of awareness about the brand Sources
Advertisements Company executives Other retailers
Frequency
2 9 4
Percentage
5.7 25.7 11.4
Customer demands
Total
20
35
57.1
100
Table 3
Table showing high demand for the product
type of single jet w ater meters multi jet both Total
demand f or the product sometimes alw ays 10 7 58.8% 38.9% 2 3 11.8% 16.7% 5 8 29.4% 44.4% 17 18 48.6% 51.4%
Table 4
Table showing the quality of the product
satisfaction w ith the quality never sometimes alw ays 1 6 10 2.9% 17.1% 28.6% 1 4 2.9% 11.4% 5 8 14.3% 22.9% 1 12 22 2.9% 34.3% 62.8%
type of single jet w ater meters multi jet both Total
Table 5
Table showing reasonable price of the product
type of single jet w ater meters multi jet both Total
company offers reasonable price never sometimes alw ays 4 13 11.4% 37.1% 1 3 1 2.9% 8.6% 2.9% 1 2 10 2.9% 5.7% 28.6% 2 9 24 5.7% 25.7% 68.6%
Table 6
Table showing availability of the product in the market
Response Frequency Percentage
Always Sometimes Never Total
23 11 1 35
65.7 31.4 2.9 100
Table 7
Table showing timely delivery of the product
Response Frequency Percentage
Always Sometimes Never Total
23 11 1 35
65.7 31.4 2.9 100
Table 8
Table showing complaints about the product
complaints reported about the product never sometimes alw ays 11 6 31.4% 17.1% 1 2 2 2.9% 5.7% 5.7% 1 7 5 2.9% 20.0% 38.5% 2 20 13 5.7% 57.1% 37.1%
type of single jet w ater meters multi jet both Total
Table 9
Table showing redressal of complaints Response Always Sometimes Never Total Frequency 24 10 1 35 Percentage 68.6 28.6 2.9 100
Table 10
Table showing satisfaction with the product performance of brands
No. of satisfied respondants* 3 27 8 1 0 0 3 No. of neutral respondants* 2 6 4 0 1 1 2 No. of Score WAS Rank dissatisfied respondents*1 2 0 0 1 0 0 95/35 32/12 3/1 3/2 2/1 13/5 2.71 2.66 3.00 1.50 2.00 2.60 2 3 1 6 5 4
Brands
Anand Chambal Nepson Kranthy Konark Aquamet
Graph
Graph showing satisfaction overall satisfaction level of respondents with Anand Asahi water meters
Satisfaction level
16 14 12 10 8 6 4 2 0 0-5 years 6-10 years 11-15 years 16-20 years 21 years and above
dissatisfied neutral satisfied highly satisfied
percentage
number of years
Findings
? Customer demands -main source of awareness ? high demand in the market-single jet
? Available at reasonable price ,especially single jet water meters.
? Slight drop in quality ? good finish-single jet water meters had more finish compared to multi jet water meters.
Cont..
? Widely available in the market and often delivered in time ? Complaints reported about the product- (more on single jet) ? Customer complaints redressal procedure good
? Product performance of Anand Asahi water meters is really good.
Conclusion
? From all this it is evident that company has made its mark in the market and is in its phase of maturity. They can be called as the market leaders and is dominating in almost all parts of the city. Since the perception of the customers about the product is really good, there is more scope for the company to grow further,as perception is the most important factor in customers that influences buying decision.
Suggestions
? Needs to pay more attention on advertisements and also on other promotional activities -Print media. ? Quality can be improved further-strengthen the R&D department ? Price should be lowered- atleast Rs 5 less than the prices of other brands. .
Cont..
? Finish of the product should also be improved. ? Induce more knowledge to the retailers about the product,. Company sales force should be well trained ? The company should fasten their complaints redressal measures . ? Guarantee period should be extented
THANK YOU
By Nikin Babu FM-219
doc_299193539.ppt