Key requirements for CRM solutions

sunandaC

Sunanda K. Chavan
Key requirements for CRM solutions

Some of the functional and technical requirements for CRM solutions are as listed below:

• Business intelligence and analytical capabilities

• Unified channels of customer interactions


• Support for web based functionality

• Centralized repository for customer information

• Integrated work flow

• Integration with ERP applications
 
Key requirements for CRM solutions

Some of the functional and technical requirements for CRM solutions are as listed below:

• Business intelligence and analytical capabilities

• Unified channels of customer interactions


• Support for web based functionality

• Centralized repository for customer information

• Integrated work flow

• Integration with ERP applications

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