Key requirements for CRM solutions
Some of the functional and technical requirements for CRM solutions are as listed below:
• Business intelligence and analytical capabilities
• Unified channels of customer interactions
• Support for web based functionality
• Centralized repository for customer information
• Integrated work flow
• Integration with ERP applications
Some of the functional and technical requirements for CRM solutions are as listed below:
• Business intelligence and analytical capabilities
• Unified channels of customer interactions
• Support for web based functionality
• Centralized repository for customer information
• Integrated work flow
• Integration with ERP applications