Description
It also depicts order to delivery process and service process of any industry
IT in Automobile Industry
What is there in IT?
• • Infrastructure
– Data Center (Server, Switch, Firewall, Storage, Rack, etc) – Network (Lease Line, MPLS, IP-VPN etc)
Applications
– – – – ERP (SAP, Microsoft Dynamics, Oracle, etc) Best of Breed (SAS, Tally, etc) Legacy Applications (old program written) Analytics & Data Warehousing (Siebel, SAP BW, etc) Dealer Management System Enterprise Help Desk End user management Data Center and Network management Budget management
•
Delivery Management
– – – – –
•
IT Strategy
– New Generation Technology – Make vs Buy decisions – Project Management
What is there in an Automobile Industry
• Product Development
– Product Design – Supplier Component
• Manufacturing site setup
– Production setup: Press shop, Weld Shop, Paint Shop, Assembly – Maintenance – Logistics
• Sales & After-Sales Services
– Pre-Sales – Sales – After-Sales Services
Front Office Operation
• Corporate Operation
– Account Management – Human Resources Management – General Administration
Back Office Operation
Where is the Marriage between IT & Business?
Front Office Operation: Prospect to Order
Plan for visit & prepare the tour plan accordingly
Add new database(s), Incoming mails, Referals, etc Telecalling (from database ) / Marketing calls to customer
Identify Higher chance
okay from the Sales Manager Meet customer/ understand his needs/ suggest/ explain product/ handel queries/ fill (update) the CDIF
Follow up & escalation
no requirement
Cold / Market development calls call me later
Close call & update database
Followup calls
Test drive (update Y/N in DMS) (Refer TD process)
Prospect / lead Phone in customer
get details (name, model interested if any, tele no, address/ take appointment Hand over prospect/ lead to Sales consultant/ Manager
Give quotation & explain various finance schemes
Best cost option for customer
Identify Right Choice
Take booking / collect documents / Fill OTF
Create customer order for billing in DMS
New Technology / Functionality: Virtual / Digital Demo, Advance CRM (360 degree view of customer). …
Front Office Operation: Order to Delivery
Dealer Orders in DMS Collation of orders in DMS daily. View all orders dealerwise for checking / blocking them Check system stock wrt model, clr., emission norm for order creation
Demand vs availabality
Orders< stock Dealer visible data
Orders>= stock
Vehicles prooduced against orders / for planned stocking
Go for allocation by NSC
OEM visible data
Allocated vehicles Vehicles not allocated Plan for the production / order on plant(s)
Create Orders
Assign VIN/ Chassis number to orders
Linkage between Order and particular car
Invoice vehicles, print Delivery Note (Challan) & Gate Pass against each dealer Sales order
Ownership Change over
Dealer updates the Vehicle reciept and damages/ shortages, if any
Vehicle despatched from plant to Dealer (Update damages/ shortages, if any)
Allocate Transporter and update transporter details
Manage Logistics
Dealer stock gets updated in DMS
New Technologies / Functionality: SMS Integration, Higher flexibility provision, Customized Finance Option
Front Office Operation: Service Process 1/2
Service Reminder
Part & Labor hour standardization
360 deg View of customer Error free Cost Estimate & customer Invoice
Plan for Workshop readiness & customer convenience
Resources utilization
1
New Technology / Functionality: Remote Diagnostics, Electronic Key Reader, . …
Front Office Operation: Service Process 2/2
2
Ensure addressing of pending jobs Ensure customer delight Customer approval over SMS
Warranty Process
New Technology / Functionality: Personalized comment from customer thru’ Kiosk, …
Back Office Operations
• • • • • • • • • • • Human Resources Management (SAP HR, …) Accounts Management (SAP FICO, …) Treasury Management (SAP CFM) Budget to Capitalization (SAP MM, SAP PM, …) Management Reportings (SAP CO, Legacy Applications, …) Communication Management (MS Outlook, Lotus note, Intranet…) Vehicle Ordering & Distribution (SAP SD, Legacy applications) Process Automations & SMS Integration (Skelta, Signular, …) Print Out Management (Ricoh, Canon, …) New Technology Management (PC, Laptop, Ipad,…) Project Management (MS Projects, …)
How does a Data Centre Looks like? Typical Architecture
VW Coimbatore VW Mumbai
CPN Network
Audi Chandigarh
Dealer Side VW IP Range 10.166.113.0/24 10.166.114.0/24 10.166.115.0/24 10.166.116.0/24 10.166.117.0/24 10.166.118.0/24 10.166.119.0/24
Audi Jaipur, SSL VPN BOX VW Chandigarh Pashankar Auto, Audi Pune 10.166.112.5/30 Segment
Local MPLS Cloud
BT MPLS Connectivity to CPN 10.166.112.9/30 Segment
Nadin DB Server
220.XXX.XXX.XX IPVPN to Data Centre
Switch Firewall
10.166.112.33/27 Segment Switch DMS DB Server
Firewall
10.166.112.129/25 Segment
VW Karnal
Internet Terminal Server App Server DMSBB Server Terminal Server App Server DMS DB Server
New Technology: Virtualization, Cloud Computing
How does an IT Project Works?
D e a le r N S C
DMS Steering Committee Business Dept.
R. Goel, P. Phansalkar & SAIPL??? A. Reddi, S. Mandrekar & SAIPL??? G. Preterious, R. Kulkarni & SAIPL???
G e n e ra l
O p e r a t io n s
G e n e ra l
O p e r a t io n s
In v e n t o ry a n d F in a n c e
IT
L o g s in t o t h e A M S - D B w o t h U n iq u e U s e r i d a n d P a s s w o r d
L. Pavlik & F. Havemann A. K. Patnaik & P. Hofman
C h e k s t h e L is t o f O r d e r th a t h a s b e e n p la c e d a n d F u li f i lm e n t o f t h o s e O rd e rs
L o g s in w ith U n iq u e u s e r id a n d P a s s w o r d
M a in t a i n t h e
A cc e s s o ry m a st e r P r ic e M a s t e r O p e n P O s f r o m a ll D e a le r s V ie w b a c k o r d e r s
C r e a te a P u rc h a s e O rd e r w i t h n e c e s s a r y d e t a i ls
Brand Responsibles
O p e n a n d P e n d in g P O s N O
C e n tr a l D a s h b o a r d w h e r e a ll t h e C O n firm e d O rd e r s a r e v i s i b le fr o m a ll D e a le r s Y e s N O C o n fir m s t h e O rd e r
D is p a tc h e s th e O rd e r
O p e n
P o
li s t
Y E S
Group Support DMS Mr. U. Scheiding Mr. A. Hoven
Project Leader / Project Management
P. Kulkarni Vinod Kumar Z. Khan SAIPL??? M. Gangal Venu (Tectura) IT - Architect
R e c e iv e s th e
C r e a t e A P ic k i n g L i s t b a s e d o n Z o r y o r Z O S K p e r D e a le r
????????
R e c e iv e s t h e
D e l iv e r y N o t e G o o d s
a n d
D is p a tc h e s th e
O rd e r N O C re a te a P u rc h a s e o rd e r fo r R e p le n is h m e n t
C h e c k if In v e n t o ry is S u f f ic e n t D e li v e r y N o t e a n d G o o d s Y E S
u p d a te s th e P u rc h a s e O rd e r a n d r e c e ip t in t h e D e a le r D a ta b a s e
Infrastructure
IT
Finance &Admin.
Vehicle Sales
Genuine Parts
After Sales
FI / CO DMS A/C Module
Support Structure Setup TBN
P o p u la t e t h e
D e li v e r y o r d e r
Dealer Setup Dealer IT manager
R e c e iv e s t h e In v o ic e P o s t S a le s O rd e r a n d U p d a te t h e D e a le r P O
C o n s o li d a t e a l l P u r c h a s e O rd e r
R e c e iv e
t h e S h ip m e n t f r o m P r in c ip le
Brand Contacts
BD VW (NFZ+P KW) BD Audi
TBN
R. Chugh
M. Dongarkar
S. Ranade
P. Kulkarni
TBN
Dealer Project Manager
u p d a t e s th e P u rc h a s e In v o ic e a n d t h e F In a n c e m a n a g e m e n t in t h e D e a le r D a t a b a s e C h e c k if D e a le r P u rc h a s e O rd e r is F u lf ille d
U p d a te
In v e n t o r y
TBN
R. Barnabas
M. Rane
R. Shah
Z. Khan
TBN
Dealer Project manager
L e a v e s th e D e a le r P O o p e n a n d m o v e s in t o B a c k o r d e r
N O
P o s t In v o ic e a n d U p d a t e F In a n c e s
BD Skoda Supplier Tectura
Y E S
TBN
J. Bhasin
K. Ravindran
K. Ramesh
???????
TBN
Dealer Project manager
C lo s e a n d D e le t e P O th e D e a le r
M O v e
S a le s O r d e r t o A r c h iv e
S. Chellam
S. Chellam
S. Chellam
S. Chellam
Alexey Sorokin ??? S. Chellam
M o v e D e a le r P O to A rc h iv e
PLAN
Service Support
Dealer User Employee IT Help Desk 24 hours Tectura Engineers
BUILD
24 hours
24 hours Reliance Soln’ Ent’ Dealer User Employee SASD / EHD AG / Incadea
IT Experts
Brand Contacts
48 hours
Continuous Improvement Indispensable for PERFECTION
Head of IT
Network Meeting VWGSIPL
DMS Steering Committee
RUN
ITP Region India Steering Committee
Other than Technology & Business Knowledge, what more is required ???
Team Work
doc_958982741.pdf
It also depicts order to delivery process and service process of any industry
IT in Automobile Industry
What is there in IT?
• • Infrastructure
– Data Center (Server, Switch, Firewall, Storage, Rack, etc) – Network (Lease Line, MPLS, IP-VPN etc)
Applications
– – – – ERP (SAP, Microsoft Dynamics, Oracle, etc) Best of Breed (SAS, Tally, etc) Legacy Applications (old program written) Analytics & Data Warehousing (Siebel, SAP BW, etc) Dealer Management System Enterprise Help Desk End user management Data Center and Network management Budget management
•
Delivery Management
– – – – –
•
IT Strategy
– New Generation Technology – Make vs Buy decisions – Project Management
What is there in an Automobile Industry
• Product Development
– Product Design – Supplier Component
• Manufacturing site setup
– Production setup: Press shop, Weld Shop, Paint Shop, Assembly – Maintenance – Logistics
• Sales & After-Sales Services
– Pre-Sales – Sales – After-Sales Services
Front Office Operation
• Corporate Operation
– Account Management – Human Resources Management – General Administration
Back Office Operation
Where is the Marriage between IT & Business?
Front Office Operation: Prospect to Order
Plan for visit & prepare the tour plan accordingly
Add new database(s), Incoming mails, Referals, etc Telecalling (from database ) / Marketing calls to customer
Identify Higher chance
okay from the Sales Manager Meet customer/ understand his needs/ suggest/ explain product/ handel queries/ fill (update) the CDIF
Follow up & escalation
no requirement
Cold / Market development calls call me later
Close call & update database
Followup calls
Test drive (update Y/N in DMS) (Refer TD process)
Prospect / lead Phone in customer
get details (name, model interested if any, tele no, address/ take appointment Hand over prospect/ lead to Sales consultant/ Manager
Give quotation & explain various finance schemes
Best cost option for customer
Identify Right Choice
Take booking / collect documents / Fill OTF
Create customer order for billing in DMS
New Technology / Functionality: Virtual / Digital Demo, Advance CRM (360 degree view of customer). …
Front Office Operation: Order to Delivery
Dealer Orders in DMS Collation of orders in DMS daily. View all orders dealerwise for checking / blocking them Check system stock wrt model, clr., emission norm for order creation
Demand vs availabality
Orders< stock Dealer visible data
Orders>= stock
Vehicles prooduced against orders / for planned stocking
Go for allocation by NSC
OEM visible data
Allocated vehicles Vehicles not allocated Plan for the production / order on plant(s)
Create Orders
Assign VIN/ Chassis number to orders
Linkage between Order and particular car
Invoice vehicles, print Delivery Note (Challan) & Gate Pass against each dealer Sales order
Ownership Change over
Dealer updates the Vehicle reciept and damages/ shortages, if any
Vehicle despatched from plant to Dealer (Update damages/ shortages, if any)
Allocate Transporter and update transporter details
Manage Logistics
Dealer stock gets updated in DMS
New Technologies / Functionality: SMS Integration, Higher flexibility provision, Customized Finance Option
Front Office Operation: Service Process 1/2
Service Reminder
Part & Labor hour standardization
360 deg View of customer Error free Cost Estimate & customer Invoice
Plan for Workshop readiness & customer convenience
Resources utilization
1
New Technology / Functionality: Remote Diagnostics, Electronic Key Reader, . …
Front Office Operation: Service Process 2/2
2
Ensure addressing of pending jobs Ensure customer delight Customer approval over SMS
Warranty Process
New Technology / Functionality: Personalized comment from customer thru’ Kiosk, …
Back Office Operations
• • • • • • • • • • • Human Resources Management (SAP HR, …) Accounts Management (SAP FICO, …) Treasury Management (SAP CFM) Budget to Capitalization (SAP MM, SAP PM, …) Management Reportings (SAP CO, Legacy Applications, …) Communication Management (MS Outlook, Lotus note, Intranet…) Vehicle Ordering & Distribution (SAP SD, Legacy applications) Process Automations & SMS Integration (Skelta, Signular, …) Print Out Management (Ricoh, Canon, …) New Technology Management (PC, Laptop, Ipad,…) Project Management (MS Projects, …)
How does a Data Centre Looks like? Typical Architecture
VW Coimbatore VW Mumbai
CPN Network
Audi Chandigarh
Dealer Side VW IP Range 10.166.113.0/24 10.166.114.0/24 10.166.115.0/24 10.166.116.0/24 10.166.117.0/24 10.166.118.0/24 10.166.119.0/24
Audi Jaipur, SSL VPN BOX VW Chandigarh Pashankar Auto, Audi Pune 10.166.112.5/30 Segment
Local MPLS Cloud
BT MPLS Connectivity to CPN 10.166.112.9/30 Segment
Nadin DB Server
220.XXX.XXX.XX IPVPN to Data Centre
Switch Firewall
10.166.112.33/27 Segment Switch DMS DB Server
Firewall
10.166.112.129/25 Segment
VW Karnal
Internet Terminal Server App Server DMSBB Server Terminal Server App Server DMS DB Server
New Technology: Virtualization, Cloud Computing
How does an IT Project Works?
D e a le r N S C
DMS Steering Committee Business Dept.
R. Goel, P. Phansalkar & SAIPL??? A. Reddi, S. Mandrekar & SAIPL??? G. Preterious, R. Kulkarni & SAIPL???
G e n e ra l
O p e r a t io n s
G e n e ra l
O p e r a t io n s
In v e n t o ry a n d F in a n c e
IT
L o g s in t o t h e A M S - D B w o t h U n iq u e U s e r i d a n d P a s s w o r d
L. Pavlik & F. Havemann A. K. Patnaik & P. Hofman
C h e k s t h e L is t o f O r d e r th a t h a s b e e n p la c e d a n d F u li f i lm e n t o f t h o s e O rd e rs
L o g s in w ith U n iq u e u s e r id a n d P a s s w o r d
M a in t a i n t h e
A cc e s s o ry m a st e r P r ic e M a s t e r O p e n P O s f r o m a ll D e a le r s V ie w b a c k o r d e r s
C r e a te a P u rc h a s e O rd e r w i t h n e c e s s a r y d e t a i ls
Brand Responsibles
O p e n a n d P e n d in g P O s N O
C e n tr a l D a s h b o a r d w h e r e a ll t h e C O n firm e d O rd e r s a r e v i s i b le fr o m a ll D e a le r s Y e s N O C o n fir m s t h e O rd e r
D is p a tc h e s th e O rd e r
O p e n
P o
li s t
Y E S
Group Support DMS Mr. U. Scheiding Mr. A. Hoven
Project Leader / Project Management
P. Kulkarni Vinod Kumar Z. Khan SAIPL??? M. Gangal Venu (Tectura) IT - Architect
R e c e iv e s th e
C r e a t e A P ic k i n g L i s t b a s e d o n Z o r y o r Z O S K p e r D e a le r
????????
R e c e iv e s t h e
D e l iv e r y N o t e G o o d s
a n d
D is p a tc h e s th e
O rd e r N O C re a te a P u rc h a s e o rd e r fo r R e p le n is h m e n t
C h e c k if In v e n t o ry is S u f f ic e n t D e li v e r y N o t e a n d G o o d s Y E S
u p d a te s th e P u rc h a s e O rd e r a n d r e c e ip t in t h e D e a le r D a ta b a s e
Infrastructure
IT
Finance &Admin.
Vehicle Sales
Genuine Parts
After Sales
FI / CO DMS A/C Module
Support Structure Setup TBN
P o p u la t e t h e
D e li v e r y o r d e r
Dealer Setup Dealer IT manager
R e c e iv e s t h e In v o ic e P o s t S a le s O rd e r a n d U p d a te t h e D e a le r P O
C o n s o li d a t e a l l P u r c h a s e O rd e r
R e c e iv e
t h e S h ip m e n t f r o m P r in c ip le
Brand Contacts
BD VW (NFZ+P KW) BD Audi
TBN
R. Chugh
M. Dongarkar
S. Ranade
P. Kulkarni
TBN
Dealer Project Manager
u p d a t e s th e P u rc h a s e In v o ic e a n d t h e F In a n c e m a n a g e m e n t in t h e D e a le r D a t a b a s e C h e c k if D e a le r P u rc h a s e O rd e r is F u lf ille d
U p d a te
In v e n t o r y
TBN
R. Barnabas
M. Rane
R. Shah
Z. Khan
TBN
Dealer Project manager
L e a v e s th e D e a le r P O o p e n a n d m o v e s in t o B a c k o r d e r
N O
P o s t In v o ic e a n d U p d a t e F In a n c e s
BD Skoda Supplier Tectura
Y E S
TBN
J. Bhasin
K. Ravindran
K. Ramesh
???????
TBN
Dealer Project manager
C lo s e a n d D e le t e P O th e D e a le r
M O v e
S a le s O r d e r t o A r c h iv e
S. Chellam
S. Chellam
S. Chellam
S. Chellam
Alexey Sorokin ??? S. Chellam
M o v e D e a le r P O to A rc h iv e
PLAN
Service Support
Dealer User Employee IT Help Desk 24 hours Tectura Engineers
BUILD
24 hours
24 hours Reliance Soln’ Ent’ Dealer User Employee SASD / EHD AG / Incadea
IT Experts
Brand Contacts
48 hours
Continuous Improvement Indispensable for PERFECTION
Head of IT
Network Meeting VWGSIPL
DMS Steering Committee
RUN
ITP Region India Steering Committee
Other than Technology & Business Knowledge, what more is required ???
Team Work
doc_958982741.pdf