¶INTERVIEW SKILLS·
Interview
Interview is a conversation between two parties in a planned way to achieve a purpose. These interviews purpose. are conducted for evaluating job applicants, orienting new employees, appraising employee·s performance, counseling troubled employees and for correcting troubled disciplinary problems. problems.
Mock Interviews
It is a dramatization of the actual interview. interview. It provides a glimpse of the real life interview situations where different persons play different roles as an interviewer and as an interviewee. interviewee.
Role of the interviewer
The interviewer needs to decide the suitable location for interview. The interviewer has to make proper arrangement of furniture. Information to be obtained from the interviewee should be decided. It should be ensured that the notice of the interview should be given to the interviewee. It should be ensured that the interviewee feels at ease during the interview process. One should show interest in candidate·s replies to questions.
Interviewer should make record of the information provided by the interviewee. Interview should be closed with a pleasant note like ¶thank you for giving us your time.·
Role of the interviewee
Interviewees should prepare for the interview. One should make appropriate appearance. Appropriate courtesy should be shown to the members of the interview board. Answers should be provided correctly, completely and concisely. Interest should be shown to the interviewer by looking at them and giving them undivided attention.
Classification of interviews
Preliminary interviews:
Informal Interview Unstructured interview
Selection or Core interviews:
Back ground information interview Job and probing interview Stress interview Group interview method Formal Structured interview Panel Interview In - depth Interviews
Other Types of Interviews
y
Promotion interview Exit interview Reprimand interview Grievance interview Orientation interview Admission interview Appraisal interview
y y y y y y
3 Stages of an Interview Process
An opening
A body
A close
Purposes of interview
Selection Promotion Performance appraisal Exit opinions Counseling
Steps involved in the process of conducting an interview
Preparation Setting Conduct of interview Closing an interview Evaluation Reference checks Medical examination Placement
Conducting an Interview
Preparations to be made by the Interview: Interview:
Arrangement of place, time and questions Acquiring job related information and general knowledge Going through the resumes Assessing the interviewee¶s attitude Preparing opening remarks Recording the proceedings of the interview
Conventions for conducting an interview
y y y y y y y y y
The interviewer has to plan the event Interviewer should put the interviewee at ease Ask the right questions The candidate should be allowed to do most of the talking The importance of listening needs to be emphasized Interviewer must give entire attention to interviewee Interviewer must respect the feelings of the interviewee even if the latter appears to be wrong Interviewer needs to record the information gathered during the interview Interviewer needs to maintain the time allocated
Appearing in interviews
Candidate¶s preparation
Physical appearance
y good formal dress up y good posture y good manners
Mental preparation
revise the subject knowledge y get information about company, products, its competitors, current affairs and other important issues y prepare general and personal questions
y
Psychological preparation
practicing honesty y practicing negotiation skills y inculcating will power and determination
y
Self assessment
y SWOT analysis
Guidelines for interviewee
y y y y y y
Prepare for the interview Have a presentable appearance Show interest by making effective use of body language All questions need to be correctly and completely answered Be polite Avoid talking too much or making boastful statements
Maintaining professionalism in an interview
Professionalism
Interviews are like anything else in life, they take practice to perfect. The job market is highly perfect. competitive so you should always maintain a high standard of professionalism. This is guaranteed to professionalism. impress your potential employer, as it will show focus and maturity. maturity.
Professionalism is: Presentation, Punctuality and Preparation.
Presentation: Presentation: Presentation is not just the clothes you wear, but your general presentation during the interview. Dress for success, interview. formal attire is the best option. Look the part and you will be more option. likely to get it. Body language such as eye contact and how you greet it. your interviewer are important. Shaking hands is a sign of confidence important. and respect so is making regular eye contact. Always be polite not contact. just during the interview but to any one you may have contact with in the office or work environment. environment. Punctuality: Punctuality: Being on time is essential to a successful interview. interview. Give yourself plenty of time to get to your destination, map out a route if you are unsure in any way. Being early gives you time to way. relax and prepare for your interview. If you are going to be late or interview. unable to attend for any unforeseeable reason call ahead and let them know. This will show them that you are serious and that you know. take your commitments seriously. seriously.
y
Preparation: Preparation: Get to know the company you are hoping to work for. A little background for. information can go a long way. You should way. research the company well before applying to it. it. You must be prepared to discuss the industry, the company's relative size within that industry and show that you know who the major players and competitors are
An Employer looks for intelligence (intellectual and emotional), communication skills, leadership qualities, ethics, competence, enes
Why Do Candidates Fail In An Interview
* Poor grooming * Discourteous and ungraceful body language * Poor manners * Poor diction * Vague responses * Unappealing resume * Monetary benefits-centric approach * Lack of punctuality * Poor waiting hall behaviour
Some Behavioural "Unfavourable" Aspects
* Lack of personal or career goals * Lack of enthusiasm and confidence * Not owning up responsibility for mistakes * Self-justification, aggressiveness * Lack of emotional maturity * Negative and cynical attitude * Over-reacting to questions * Lacking sense of humour * Complaining about various things and previous employers
y
NonNon-verbal Messages: Non-verbal language speaks Messages: larger than words. As you walk in the interview room, here are a few things that you must keep in mind: Start it off like a winner. The handshake: Offer your hand, and give a firm handshake: handshake, a pleasant smile and a positive and confident attitude. Introduce yourself. Posture: Posture: Stand and sit erect Don't Fidget: There is nothing worse than people Fidget: playing with their hair, clicking pen tops, tapping feet or unconsciously touching parts of the body. Eye Contact: Look the interviewer in the eye
y
y y
y
y
Move your hands: Gesturing or talking with your hands is very natural, but keep it in moderation. Be comfortable. Take a seat facing the interviewer, however, slightly off center. Be sure that you are in a comfortable position Listen attentively. Look at the interviewer directly, but don't get into a stare down! Sit up straight. Try to relax. It's okay to take a few notes if the questions are lengthy, or you need to remind yourself of something you want to stress Avoid nervous mannerisms. Pay attention to nervous mannerisms. Everyone is nervous to some extent, the key is to appear calm and composed Speak clearly. Use good grammar and a friendly tone. Never answer just "yes" or "no" to a question. Always clarify, expand on your answers. Be sure not to go on rambling
y
y
y
y
y
Be positive and enthusiastic. Pump up your enthusiasm prior to the interview. Never whine, gripe or complain about past employers, jobs, classes etc Ask pertinent questions. Be prepared to ask a few questions. Do not monopolize the interviewer's time, particularly if you know they have appointments scheduled following your interview. Do ask thoughtful questions. Don't ask about salary and benefits, this can be discussed when the company is definitely interested in you
y
y y
y
y
y
While giving answers to questions: Be Concise: Listen to the questions carefully and answer to the point. An interviewee rambling on is likely to turn off the interviewer. Provide Examples: Support your contentions with examples. Think of recent strong strategic examples of work you've done, then when the question is asked, answer with specifics, not in generalities. Be Honest: It is always better to state the truth than beating about the bush. If you don·t know something then state the fact. Keep Your Guard Up: Always maintain your professionalism. Don·t get swayed by the friendly behaviour of the interviewer and disclose everything. For all you know it might be a trap laid out by him.
The Look: For Women
y y y y y
Neutral Colors Skirt Below the Knee Collared Blouse Simple Jewelry/Scent Light Portfolio Case
The Look: For Men
y y y y y y
Two Piece Suit
Navy or Dark
Simple Power Tie Polished Dress Shoes Minimal Cologne Light Briefcase Clean Fingernails
First Impression
Things to Remember
Listen and always speak English.
¶I don·t know· OR ¶Sorry, I don·t understand· OR ¶Please can you repeat the question·
Don·t be shy!
Be confident! confident!
I AM BRILLIANT! I AM A LION!
Be polite. Say ¶please· and ¶thank you·.
Speak slowly and clearly« And don·t be scared!
I·M SO SCARED!
Use eye contact
Remember the question words!
What?
Why?
How many?
Where?
Which?
When?
Who?
Relax and use expressions and intonation to show how you feel about the question.
Try to give 2-3 complete sentences 2for each question. Make your answers longer. For example:
I have not been to any.
What countries have you been to?
I have not been to any, but would like to visit Japan.
I have not been to any, but would like to visit Japan because Tokyo would be very exciting!
When is your birthday?
My birthday is on February 29th. This year I had a birthday party and last year I got a new NDS!
February 29th
A wise word of advice from Confucius«
´It is better to give four sentences with a few mistakes than one sentence with perfect grammarµ
Don·t worry too much about perfect grammar.
doc_196745347.pptx
Interview
Interview is a conversation between two parties in a planned way to achieve a purpose. These interviews purpose. are conducted for evaluating job applicants, orienting new employees, appraising employee·s performance, counseling troubled employees and for correcting troubled disciplinary problems. problems.
Mock Interviews
It is a dramatization of the actual interview. interview. It provides a glimpse of the real life interview situations where different persons play different roles as an interviewer and as an interviewee. interviewee.
Role of the interviewer
The interviewer needs to decide the suitable location for interview. The interviewer has to make proper arrangement of furniture. Information to be obtained from the interviewee should be decided. It should be ensured that the notice of the interview should be given to the interviewee. It should be ensured that the interviewee feels at ease during the interview process. One should show interest in candidate·s replies to questions.
Interviewer should make record of the information provided by the interviewee. Interview should be closed with a pleasant note like ¶thank you for giving us your time.·
Role of the interviewee
Interviewees should prepare for the interview. One should make appropriate appearance. Appropriate courtesy should be shown to the members of the interview board. Answers should be provided correctly, completely and concisely. Interest should be shown to the interviewer by looking at them and giving them undivided attention.
Classification of interviews
Preliminary interviews:
Informal Interview Unstructured interview
Selection or Core interviews:
Back ground information interview Job and probing interview Stress interview Group interview method Formal Structured interview Panel Interview In - depth Interviews
Other Types of Interviews
y
Promotion interview Exit interview Reprimand interview Grievance interview Orientation interview Admission interview Appraisal interview
y y y y y y
3 Stages of an Interview Process
An opening
A body
A close
Purposes of interview
Selection Promotion Performance appraisal Exit opinions Counseling
Steps involved in the process of conducting an interview
Preparation Setting Conduct of interview Closing an interview Evaluation Reference checks Medical examination Placement
Conducting an Interview
Preparations to be made by the Interview: Interview:
Arrangement of place, time and questions Acquiring job related information and general knowledge Going through the resumes Assessing the interviewee¶s attitude Preparing opening remarks Recording the proceedings of the interview
Conventions for conducting an interview
y y y y y y y y y
The interviewer has to plan the event Interviewer should put the interviewee at ease Ask the right questions The candidate should be allowed to do most of the talking The importance of listening needs to be emphasized Interviewer must give entire attention to interviewee Interviewer must respect the feelings of the interviewee even if the latter appears to be wrong Interviewer needs to record the information gathered during the interview Interviewer needs to maintain the time allocated
Appearing in interviews
Candidate¶s preparation
Physical appearance
y good formal dress up y good posture y good manners
Mental preparation
revise the subject knowledge y get information about company, products, its competitors, current affairs and other important issues y prepare general and personal questions
y
Psychological preparation
practicing honesty y practicing negotiation skills y inculcating will power and determination
y
Self assessment
y SWOT analysis
Guidelines for interviewee
y y y y y y
Prepare for the interview Have a presentable appearance Show interest by making effective use of body language All questions need to be correctly and completely answered Be polite Avoid talking too much or making boastful statements
Maintaining professionalism in an interview
Professionalism
Interviews are like anything else in life, they take practice to perfect. The job market is highly perfect. competitive so you should always maintain a high standard of professionalism. This is guaranteed to professionalism. impress your potential employer, as it will show focus and maturity. maturity.
Professionalism is: Presentation, Punctuality and Preparation.
Presentation: Presentation: Presentation is not just the clothes you wear, but your general presentation during the interview. Dress for success, interview. formal attire is the best option. Look the part and you will be more option. likely to get it. Body language such as eye contact and how you greet it. your interviewer are important. Shaking hands is a sign of confidence important. and respect so is making regular eye contact. Always be polite not contact. just during the interview but to any one you may have contact with in the office or work environment. environment. Punctuality: Punctuality: Being on time is essential to a successful interview. interview. Give yourself plenty of time to get to your destination, map out a route if you are unsure in any way. Being early gives you time to way. relax and prepare for your interview. If you are going to be late or interview. unable to attend for any unforeseeable reason call ahead and let them know. This will show them that you are serious and that you know. take your commitments seriously. seriously.
y
Preparation: Preparation: Get to know the company you are hoping to work for. A little background for. information can go a long way. You should way. research the company well before applying to it. it. You must be prepared to discuss the industry, the company's relative size within that industry and show that you know who the major players and competitors are
An Employer looks for intelligence (intellectual and emotional), communication skills, leadership qualities, ethics, competence, enes
Why Do Candidates Fail In An Interview
* Poor grooming * Discourteous and ungraceful body language * Poor manners * Poor diction * Vague responses * Unappealing resume * Monetary benefits-centric approach * Lack of punctuality * Poor waiting hall behaviour
Some Behavioural "Unfavourable" Aspects
* Lack of personal or career goals * Lack of enthusiasm and confidence * Not owning up responsibility for mistakes * Self-justification, aggressiveness * Lack of emotional maturity * Negative and cynical attitude * Over-reacting to questions * Lacking sense of humour * Complaining about various things and previous employers
y
NonNon-verbal Messages: Non-verbal language speaks Messages: larger than words. As you walk in the interview room, here are a few things that you must keep in mind: Start it off like a winner. The handshake: Offer your hand, and give a firm handshake: handshake, a pleasant smile and a positive and confident attitude. Introduce yourself. Posture: Posture: Stand and sit erect Don't Fidget: There is nothing worse than people Fidget: playing with their hair, clicking pen tops, tapping feet or unconsciously touching parts of the body. Eye Contact: Look the interviewer in the eye
y
y y
y
y
Move your hands: Gesturing or talking with your hands is very natural, but keep it in moderation. Be comfortable. Take a seat facing the interviewer, however, slightly off center. Be sure that you are in a comfortable position Listen attentively. Look at the interviewer directly, but don't get into a stare down! Sit up straight. Try to relax. It's okay to take a few notes if the questions are lengthy, or you need to remind yourself of something you want to stress Avoid nervous mannerisms. Pay attention to nervous mannerisms. Everyone is nervous to some extent, the key is to appear calm and composed Speak clearly. Use good grammar and a friendly tone. Never answer just "yes" or "no" to a question. Always clarify, expand on your answers. Be sure not to go on rambling
y
y
y
y
y
Be positive and enthusiastic. Pump up your enthusiasm prior to the interview. Never whine, gripe or complain about past employers, jobs, classes etc Ask pertinent questions. Be prepared to ask a few questions. Do not monopolize the interviewer's time, particularly if you know they have appointments scheduled following your interview. Do ask thoughtful questions. Don't ask about salary and benefits, this can be discussed when the company is definitely interested in you
y
y y
y
y
y
While giving answers to questions: Be Concise: Listen to the questions carefully and answer to the point. An interviewee rambling on is likely to turn off the interviewer. Provide Examples: Support your contentions with examples. Think of recent strong strategic examples of work you've done, then when the question is asked, answer with specifics, not in generalities. Be Honest: It is always better to state the truth than beating about the bush. If you don·t know something then state the fact. Keep Your Guard Up: Always maintain your professionalism. Don·t get swayed by the friendly behaviour of the interviewer and disclose everything. For all you know it might be a trap laid out by him.
The Look: For Women
y y y y y
Neutral Colors Skirt Below the Knee Collared Blouse Simple Jewelry/Scent Light Portfolio Case
The Look: For Men
y y y y y y
Two Piece Suit
Navy or Dark
Simple Power Tie Polished Dress Shoes Minimal Cologne Light Briefcase Clean Fingernails
First Impression
Things to Remember
Listen and always speak English.
¶I don·t know· OR ¶Sorry, I don·t understand· OR ¶Please can you repeat the question·
Don·t be shy!
Be confident! confident!
I AM BRILLIANT! I AM A LION!
Be polite. Say ¶please· and ¶thank you·.
Speak slowly and clearly« And don·t be scared!
I·M SO SCARED!
Use eye contact
Remember the question words!
What?
Why?
How many?
Where?
Which?
When?
Who?
Relax and use expressions and intonation to show how you feel about the question.
Try to give 2-3 complete sentences 2for each question. Make your answers longer. For example:
I have not been to any.
What countries have you been to?
I have not been to any, but would like to visit Japan.
I have not been to any, but would like to visit Japan because Tokyo would be very exciting!
When is your birthday?
My birthday is on February 29th. This year I had a birthday party and last year I got a new NDS!
February 29th
A wise word of advice from Confucius«
´It is better to give four sentences with a few mistakes than one sentence with perfect grammarµ
Don·t worry too much about perfect grammar.
doc_196745347.pptx