Implementing Balance Scorecard
Concept came from top management.
Philips subsidiaries were instructed by their quality management.
Through balance scorecard Philips focused on critical success factors.
Card had indicator which had owner responsible for its performance.
Chris stated that employees helped to create success
Employees contribution + information.
Development of generic framework.
2001-Reporting system to check underperforming indicators.
2002-One page strategy.
Balance score card was a part of it.
Concept came from top management.
Philips subsidiaries were instructed by their quality management.
Through balance scorecard Philips focused on critical success factors.
Card had indicator which had owner responsible for its performance.
Chris stated that employees helped to create success
Employees contribution + information.
Development of generic framework.
2001-Reporting system to check underperforming indicators.
2002-One page strategy.
Balance score card was a part of it.