Problem solving and decision making. Ask anyone in the workplace if these activities are part of their day and they'd certainly answer "Yes!" But how many of us have had training in problem solving? We know it's a critical element of our work but do we know how to do it effectively?
People tend to do three things when faced with a problem: they get afraid or uncomfortable and wish it would go away; they feel that they have to come up with an answer and it has to be the right answer; and they look for someone to blame. Being faced with a problem becomes a problem. And that's a problem because, in fact, there are always going to be problems!
Instructions
1. Understand that when people in the workplace communicate with each other, they need to make sure that the other person understands what they are hearing. This way, nobody will be able to say, "Oh, I misunderstood" or "Well, no one told me that." When interacting with others, it is often helpful to repeat the key points that you want them to remember.
2. Remember that everyone should always be direct and truthful. Don't imply or exaggerate anything you say; instead be respectful, truthful and direct so that you aren't misunderstood.
3. Have company meetings during which everyone discusses the points made in Steps 1 and 2. The first part of solving workplace problems is prevention--eliminate problems before they begin. Designate a supervisor or supervisors who are responsible for helping people solve problems in the workplace. Next, make it clear that at any time an employee is having a problem, they can visit with these people for help.
4. Solve problems among employees when they arise. First, identify the problem and the facts surrounding it. Second, identify the size and importance of the problem. This might be something with an easy solution. On the other hand, it may be a recurring problem that needs quite a bit of time and attention to solve.
5. Identify the best way to solve the problem. Discuss acceptable solutions to the problems and decide which one is the best. Next, determine the actions needed to reach that solution. You may need to have further meetings, mediation between employees or, in extreme situations, legal action.
Effective problem solving does take some time and attention more of the latter than the former. But less time and attention than is required by a problem not well solved. What it really takes is a willingness to slow down. A problem is like a curve in the road. Take it right and you'll find yourself in good shape for the straightaway that follows. Take it too fast and you may not be in as good shape.
By Priti Shah
People tend to do three things when faced with a problem: they get afraid or uncomfortable and wish it would go away; they feel that they have to come up with an answer and it has to be the right answer; and they look for someone to blame. Being faced with a problem becomes a problem. And that's a problem because, in fact, there are always going to be problems!
Instructions
1. Understand that when people in the workplace communicate with each other, they need to make sure that the other person understands what they are hearing. This way, nobody will be able to say, "Oh, I misunderstood" or "Well, no one told me that." When interacting with others, it is often helpful to repeat the key points that you want them to remember.
2. Remember that everyone should always be direct and truthful. Don't imply or exaggerate anything you say; instead be respectful, truthful and direct so that you aren't misunderstood.
3. Have company meetings during which everyone discusses the points made in Steps 1 and 2. The first part of solving workplace problems is prevention--eliminate problems before they begin. Designate a supervisor or supervisors who are responsible for helping people solve problems in the workplace. Next, make it clear that at any time an employee is having a problem, they can visit with these people for help.
4. Solve problems among employees when they arise. First, identify the problem and the facts surrounding it. Second, identify the size and importance of the problem. This might be something with an easy solution. On the other hand, it may be a recurring problem that needs quite a bit of time and attention to solve.
5. Identify the best way to solve the problem. Discuss acceptable solutions to the problems and decide which one is the best. Next, determine the actions needed to reach that solution. You may need to have further meetings, mediation between employees or, in extreme situations, legal action.
Effective problem solving does take some time and attention more of the latter than the former. But less time and attention than is required by a problem not well solved. What it really takes is a willingness to slow down. A problem is like a curve in the road. Take it right and you'll find yourself in good shape for the straightaway that follows. Take it too fast and you may not be in as good shape.
By Priti Shah