How To Cope with a Furious Customer

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sunandaC

Sunanda K. Chavan
Tactic #1: Apologize Profusely. Make it clear that you’re sorry that the problem happened and promise to do what you can to make the situation better.

Tactic #2: Leave Immediately. There no reason why you should be subjected to this. You didn’t cause the problem, so you should have to take the heat.,

Tactic #3: Listen Carefully. Just listen to the guy rant for a while. Eventually he’ll tire out and you can find out whether it’s possible to keep doing business.

Tactic #4: Demand Respect. Insist that the customer stop acting in such a childish manner. You’re a professional and deserve professional courtesy.


:SugarwareZ-234::SugarwareZ-234:
 
any ways furious customers dont give sales but leave a big impression on you why not use it the other way round going against the suggestion........give a though!!!!
 
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