Hospitality

sunandaC

Sunanda K. Chavan
Hospitality is a blend of attitude and professional skills.

Ideally one should possess traits such as warmth, friendliness and empathy, good listening skills and confidence.

Hotel Management courses play a very important role in developing the personality of students which is vital for positive customer interactions. The course also teaches several soft skills that make a student fit for the hospitality industry.

The above has made institutes realise that just information in the core departments is not enough to sustain growth in service industry. Including business subjects like marketing, human resources, financial accounting, management accounting, strategic management and business law is equally essential. Realising this, institutes have begun changing by teaching students to be multifunctional managers where the learning process begins with making decisions and then adding the necessary functional expertise.

Apart from business skills, the inclusion of management subjects in the curriculum adds to the grooming, personality, and attitude of an individual.

These features get them job roles such as business development managers, relationship managers, customer service managers and direct sales executives in multinational organisations in sectors like Telecom, IT, BPO, Retail, Healthcare, Banking and Finance etc.

Today, there are plenty of examples of individuals who after completing their hotel management degree have risen to levels of General Managers or Vice Presidents in different industries.

Thus, pursuing a course in hotel management today has a rewarding career not only in hotel industry but also in service sector at large.
 
Back
Top