Attrition in the hospitality industry:
The hotel industry is facing a manpower crunch especially at the entry and junior management levels. More than half of the students, who pass out from catering institutes, are not interested in getting into the hospitality industry.
These students are opting for jobs on cruise liners, airlines, which offer attractive remuneration. Both these industries have the added incentives of glamour and travel. Lately, call centres and business process outsourcing centres have also become an option.
Recently, Indian Airlines was hiring cabin crew and the minimum salary offered was Rs 22,000, including the flying allowance and other benefits such as gratuity and provident fund.
The average starting salary in the hotel industry would be around Rs 6,000 a month for a hotel management trainee.
The entry level at a call centre would range from Rs 6,000 to Rs 8,000. But faster upgrades and promotions in the information technology-enabled services industry make the difference. In just a year or two, some of those working in the call centres could become supervisors and earn over Rs 20,000 per month. But such quick promotions and salary increases are unheard off in the old economy jobs.
The hotel industry is grappling with high manpower shortage across categories of star hotels, in the face of fierce competition from higher- paying BPOs and the retail industry.
While the highest turnover is among specialised chefs who leave for better prospects in India and abroad (including cruise ships), the lowest job turnover in most categories of star hotels is in housekeeping.
Lack of skilled and trained manpower is forcing many hotel companies like Royal Orchid, Leela, Sarovar and Kamats to set up in-house management institutes to meet the shortage.
The hotel industry is facing a manpower crunch especially at the entry and junior management levels. More than half of the students, who pass out from catering institutes, are not interested in getting into the hospitality industry.
These students are opting for jobs on cruise liners, airlines, which offer attractive remuneration. Both these industries have the added incentives of glamour and travel. Lately, call centres and business process outsourcing centres have also become an option.
Recently, Indian Airlines was hiring cabin crew and the minimum salary offered was Rs 22,000, including the flying allowance and other benefits such as gratuity and provident fund.
The average starting salary in the hotel industry would be around Rs 6,000 a month for a hotel management trainee.
The entry level at a call centre would range from Rs 6,000 to Rs 8,000. But faster upgrades and promotions in the information technology-enabled services industry make the difference. In just a year or two, some of those working in the call centres could become supervisors and earn over Rs 20,000 per month. But such quick promotions and salary increases are unheard off in the old economy jobs.
The hotel industry is grappling with high manpower shortage across categories of star hotels, in the face of fierce competition from higher- paying BPOs and the retail industry.
While the highest turnover is among specialised chefs who leave for better prospects in India and abroad (including cruise ships), the lowest job turnover in most categories of star hotels is in housekeeping.
Lack of skilled and trained manpower is forcing many hotel companies like Royal Orchid, Leela, Sarovar and Kamats to set up in-house management institutes to meet the shortage.
