UdayGupta13
Uday Gupta
Help Desks have rapidly taken over the ITES sector with secure and transparent environments to provide effective service.
A help Desk is a software introduced to help organizations provide technical support to their customers from their desks. This is done by taking control of the customer's computer though an environment called Remote Sessions. Help Desks are cost effective, secure and transparent and can be tracked to improve quality control. However, local technicians who open up a place and visit the customer's home to provide service are getting affected as customer's are starting to opt for getting help from online support companies.
Does this reduce jobs and opportunities for technical aspirants?
A help Desk is a software introduced to help organizations provide technical support to their customers from their desks. This is done by taking control of the customer's computer though an environment called Remote Sessions. Help Desks are cost effective, secure and transparent and can be tracked to improve quality control. However, local technicians who open up a place and visit the customer's home to provide service are getting affected as customer's are starting to opt for getting help from online support companies.
Does this reduce jobs and opportunities for technical aspirants?