ØTalk to the employee directly. Encourage him to speak the truth. Give him a patient hearing.
ØDiscuss in a private place. Ensure confidentiality, if necessary.
ØHandle each case within a time frame.
ØRefer company Policy in each case. Inform your superior about all grievances.
ØGet all relevant facts about the grievance; examine the personal records of the aggrieved worker. See whether any witness are available and visit the work area.
ØControl your emotions, your remarks and behavior.
ØMaintain proper records and follow up the action taken in each case.