Oct 27, 2010 •Thank the guest •Explain Why U appreciate •Apologize appropriately •Promise immediate action •Ask for relevant information •Rectify & Ratify shortcomings •Check customers satisfaction •Prevent future actions Click to expand...
•Thank the guest •Explain Why U appreciate •Apologize appropriately •Promise immediate action •Ask for relevant information •Rectify & Ratify shortcomings •Check customers satisfaction •Prevent future actions
