Global Manager
The qualities of a Global manager:
Functional Skills
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a) Plan
b) Organize
c) Coordinate
d) Motivate
e) Direct
Adaptive Skills
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a) Creativity
b) Mental Discipline
c) Dependability
d) Persuasiveness
e) Drive
f) Memory
g) Intuition
h) Initiative
i) Resourcefulness
j) Perceptiveness
k) Persistence
Professional Management Skills
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Constitutes the ability to use what you know
Strategic thinker and doer
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Having vision to achieve world class standards
Flavour for hi-tech experience
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Learn and handle information technology
Customer Orientation
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Ability to understand customers and markets
Global Experience
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Keep updated about what is happening globally
Visionary Leader
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Dreams about turning ideas into a profitable reality
Track record of success
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Multiple skills and competencies
Change master
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Ability to manage changes
Some of the things a Entrepreneur/Manager should do
Look ahead and scan the environment
Identify mega-trends
Determine the direction of change and mark the discontinuities
Estimate the magnitude of change
Assess the short term and long term impact of the expected change
Build optimistic and pessimistic scenarios with Delphi Technique of seeking independent views of experts and forecast the future.
Work out strategy to meet the changes with provision for meeting unexpected turbulence and ambiguity of environment
Prepare for contingency plans for various predicted outcomes
Know the government policies well
Understand the source of competition. Reduce competition by acquiring smaller/weaker units or tie up with an existing unit of name.
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Some Important aspects of an effective manager
Managerial Efficiency:
Doing things right way
Managerial Effectiveness
Doing right things
A manager is concerned with optimization of resources in the concerned process.
Resources are:
1. Capital
2. Material
3. Human resources
4. Environmental resource
Most important factor in managerial process is the Human Factor
Behaviour of a person is a consequence of many things. Since behaviour is a consequence it can be controlled.
Manager or leader’s behaviour itself is the biggest causative factor for his subordinate’s behaviour.
External motivation techniques like threats, punishment, coercion etc. are not only unnatural ways of motivating people but are also quite unscientific.
Motivation is there within individuals. A normal human being is full of energy, initiative, ideas and desire of making contributions.
The most natural way of motivating an individual is to recognize his personality needs more particularly egoistic needs and provide him with a proper environmental frame work to operate in a normal way. In this kind of environment an individual will thrive to make contributions.
Transactional Analysis (T.A.) helps managers to reduce interpersonal, interdepartmental and inter-group conflicts. T.A. offers behavioural model of personality and dynamics of self and its relationship to others.
Transactional Stimulus: When a person speaks to other.
Transactional Response: The second person reacts to stimulus and replies
Both the above originate from some behavioural dynamics manifested in the personality
As per T.A. an individual’s personality is based on three ego states
a) Parent ego state (PES)
b) Adult ego state (AES)
c) Child ego state (CES)
Parent Ego State: Deals with opinions, values and instructions
It is a huge collection of data acquired from parents, teachers, and elders say up to age of 12 years.
There are two subsets of PES
1. Critical Parent (CP)
2. Nurturing Parent (NP)
CP: When a child gets critical information, instructions, values, orders, suggestions from the parents or substitutes.
NP: When a child gets supportive, loving, helping, encouraging, nourishing, nurturing kind of treatment
Adult Ego State: It is a rational, logical and empirical part of the personality. Adult is the part of the personality, which interprets and analyses information and accepts the logical things.
There are also two subsets of AES
1. Photographic Adult (PA)
2. Combining Adult (CA)
PA: Which helps in retrieving data
CA: Which helps in interpreting data
Child Ego State (CES)
It is the emotional part of the personality of an individual
There are three subsets of CES.
1. Free child (FC)
2. Adopted child (AC)
3. Rebellious child (RC)
FC: Characterized by spontaneity, creativity and straight forward feelings
AC: Characterized by following of norms set by somebody else
RC: Full of emotions, anger and frustration
Through TA a manager is able to perceive the causative factors of group behaviour and behaviour of each individual separately.
Four life positions felt by an individual about himself and about others are
a) I am OK, you are OK
Here the individual accepts his own selfworth as well as that of others. An individual has faith in himself as well as in others.
b) I am OK, you are not OK
Here a person recognizes own worth but does not recognize the worth of others
c) I am not OK, you are OK
Here a person recognizes the worth of others but does not realize his own worth. Here a person feels dependent on others and expects recognition from others.
d) I am not OK, you are not OK
This is a vulnerable situation. In this situation he neither has faith in himself nor others. A feeling of frustration and rejection develops within individual.
The knowledge in TA teaches us:
One’s behaviour towards another should be opinion free and bias free, at all times regardless of how often he has seen the person before and regardless of your prior experience of him.