The first rule of generating customer referral is very simple. making your customer happy. The very first thing you have to do is provide a great product or service, Encouraging referrals begins with your very first contact and continues throughout the entire selling and serving process
Ask yourself the following questions:
Are your customers enjoying the interaction?
Do they feel they are being listened to, that you understand their problem?
Do they believe they are receiving competent guidance?
Are they comfortable that your product or service will meet their requirements?
"All of these questions are within your control and should be guiding your conversation
Keep in mind the importance of word of mouth as you focus on making the buying process effective and enjoyable – before, during, and even after the sale.
Ask yourself the following questions:
Are your customers enjoying the interaction?
Do they feel they are being listened to, that you understand their problem?
Do they believe they are receiving competent guidance?
Are they comfortable that your product or service will meet their requirements?
"All of these questions are within your control and should be guiding your conversation
Keep in mind the importance of word of mouth as you focus on making the buying process effective and enjoyable – before, during, and even after the sale.