Finance Project on State Bank of India Financial Analysis and Public Relation

Description
Financial analysis (also referred to as financial statement analysis or accounting analysis or Analysis of finance) refers to an assessment of the viability, stability and profitability of a business, sub-business or project.

SBI FINANCIAL ANALYSIS AND PUBLIC RELATION History of State Bank of India

The roots of the State Bank of India lie in the first decade of 19th century, when the Bank of Calcutta, later renamed the Bank of Bengal, was established on 2 June 1806. The Bank of Bengal was one of three Presidency banks, the other two being the Bank of Bombay (incorporated on 15 April 1840) and the Bank of Madras (incorporated on 1 July 1843). All three Presidency banks were incorporated as joint stock companies and were the result of the royal charters. These three banks received the exclusive right to issue paper currency in 1861 with the Paper Currency Act, a right they retained until the formation of the Reserve Bank of India. The Presidency banks amalgamated on 27 January 1921, and the reorganized banking entity took as its name Imperial Bank of India. The Imperial Bank of India remained a joint stock company. Pursuant to the provisions of the State Bank of India Act 1955, the Reserve Bank of India, which is India's central bank, acquired a controlling interest in the Imperial Bank of India. On 30th April 1955, the Imperial Bank of India became the State Bank of India. The government of India recently acquired the Reserve Bank of India's stake in SBI so as to remove any conflict of interest because the RBI is the country's banking regulatory authority. In 1959, the government passed the State Bank of India (Subsidiary Banks) Act, enabling the State Bank of India to take over eight former state-associated banks as its subsidiaries. On 13th September 2008, the State Bank of Saurashtra, one of its associate banks, merged with the State Bank of India. SBI has acquired local banks in rescues. For instance, in 1985, it acquired the Bank of Cochin in Kerala, which had 120 branches. SBI was the acquirer as its affiliate, the State Bank of Travancore, already had an extensive network in Kerala.

Main Branch of SBI in Mumbai. SBI has five associate banks; all use the same logo of a blue circle and all the associates use the "State Bank of" name, followed by the regional headquarters' name: • State Bank of Bikaner & Jaipur • State Bank of Hyderabad • State Bank of Mysore • State Bank of Patiala • State Bank of Travancore Earlier SBI had only seven associate banks that constituted the State Bank Group. Originally, then seven banks that became the associate banks belonged to princely states until the government nationalized them between October 1959 and May 1960. In tune with the first Five Year Plan, emphasizing the development of rural India, the government integrated these banks into the State Bank of India system to expand its rural outreach. There has been a proposal to merge all the associate banks into SBI to create a "mega bank" and streamline operations.

The first step towards unification occurred on 13 August 2008 when State Bank of Saurashtra merged with SBI, reducing the number of state banks from seven to six. Then on 19 June 2009 the SBI board approved the merger of its subsidiary, State Bank of Indore, with itself. SBI holds 98.3% in State Bank of Indore. (Individuals who held the shares prior to its takeover by the government hold the balance of 1.77 %.) The acquisition of State Bank of Indore added 470 branches to SBI's existing network of 12,448 and over 21,000 ATMs. Also, following the acquisition, SBI's total assets will inch very close to the 10 trillion marks. The total assets of SBI and the State Bank of Indore stood at 9,981,190 million as of March 2009. The process of merging of State Bank of Indore was completed by April 2010, and the SBI Indore branches started functioning as SBI branches on 26 August 2010.

State Bank of India Mumbai LHO. Apart from its five associate banks, SBI also has the following non-banking subsidiaries: ? SBI Capital Markets Ltd ? SBI Funds Management Pvt Ltd ? SBI Factors & Commercial Services Pvt Ltd ? SBI Life Insurance Company Ltd.

? SBI General Insurance ? SBI has 21,500 branches, including branches that belong to its associate banks. ? SBI includes 99345 offices in India. ? India's number one ADB is in Bellary i e State bank of India Bellary ADB

Foreign subsidiaries:
o State bank of India international (Mauritius) ltd. o State bank of india (California) o State bank of india (Canada)

Corporate details:
State bank of India is India’s largest bank amongst all public and private sector banks operating in India. State bank of India owns and operates the following subsidiaries and joint ventures: ? State bank of India credit card ? State bank of India online ? State bank of India USA ? State bank of India services ? State bank of India mutual fund ? State bank of India NRI account

Symbol and slogan:• The symbol of the State Bank of India is a circle and a small man at the center of the circle (and not a key hole). A circle depicts perfection and the common man being the Centre of the bank's business.

• Slogans: "Pure banking nothing else" also includes: "With you – all the way" "a bank of common man" and” Banker to every Indian" PublicCompany (60% Government-Owned) Incorporated: 1921 as the Imperial Bank of India Employees: 220,000 Total Assets: $104.81 billion (2003) Stock Exchanges: Mumbai, Kolkata, Chennai, Ahmedabad, Delhi, New York, London. Ticker Symbol: SBI NAIC: 522110 Commercial Banking

Product and services of state bank of India
SBI has every product for every need. Listed below are some of its major products and services. ? Personal Banking 1. Personal finance 2. Deposit schemes 3. Services ? NRI Services 1. 2. 3. 4. Deposit accounts Opening of NRI account NRI home loan Remittances to India

5. NRI Car loan scheme 6. Miscellaneous ? Services 1. ATM services 2. RTGS/NEFT 3. Internet banking 4. SBI vishwa Yatra foreign travel card 5. E-Pay 6. E-rail 7. Safe deposit locker 8. RBIEFT 9. Magnetic ink character recognition (MICR) 10.Broking services International Banking 1. 2. 3. 4. 5. 6. Correspondent banking Trade finance Project export finance Merchant banking Treasury Exporter gold card

Agriculture/Rural 1. 2. 3. 4. Micro credit Agricultural banking Agri Debt Waiver/Relief Scheme, 2008 Regional rural banks Corporate Banking 1. Mid- corporate group 2. Corporate Accounts Group (CAG)

3. Products and services 4. Project finance 5. Gold banking SME 1. Surbhi deposit scheme 2. Commodity backed warehouse receipt financing 3. Business current accounts card 4. Traders easy loan scheme 5. Open term loan 6. SSI loans 7. Doctor plus 8. SME credit plus 9. Retail trade 10. Rice mill plus Government Business 1. 2. 3. 4. 5. SBI e-Freight Centralised Pension Processing Center (CPPC) Government Accounts SBI e-TAX Senior Citizens Savings Scheme 11. Cyber plus 12. SME petro credit 13. Small business credit 14. Paryatan plus 15. Dal mil plus 16. Auto loan 17. Transport operators 18. Artisan credit card 19. School plus 20. Swarojgar credit card

? Public Provident Fund ? Personal Banking: (1) SBI Term Deposits SBI Loan For Pensioners

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OBJECTIVE:
To match the requirements and higher repayment capacity of those with higher salaries and pensions.

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Eligibility:
(a) Pensioners: _ All Central, State Government pensioners and SBI Pensioners whose pension accounts are maintained by our branches. _ Pensioners whose pensions are disbursed by Govt. Treasuries by cheques drawn in favor of our branches as per mandate of the pensioner are also eligible subject to condition that pensioner should not be more than 72 years of age. (b) Family Pensioners: _ Family pensioner, i.e. spouse authorized to receive pension after the death of the pensioner, subject to condition that family pensioner should not be more than 65 years of age.

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OTHER FEATURES: Loan Amount:
(a) Pensioners: Maximum of 12 months net pension with a ceiling of Rs.3Lakhs (b) Family Pensioners: A maximum of 9 months net family pension with a ceiling of Rs.1.50 lakhs. NOTE: Pensioners will have to submit their PAN Number or Form 15H before availing loan under this scheme.

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Margin:Nil
K.S SCHOOL OF BUSINESS MANAGEMENT Page 49

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Rate of interest:
Base Rate 9.25 % w.e.f. 12.05.2011

Types of the loan Rate of interest
Loan to affluent pensioner 4.75% above Base Rate, currently 14.0 SBI Recurring Deposits Loan Against Mortgage Of Property

(2)SBI Recurring Deposits Loan Against Mortgage Of Property

ELIGIBILITY:
_ service person: Net annual income should be Rs.1,44,000 or more _ Business person: Net annual income should be Rs. 1,50,000 or more

QUANTUM OF THE LOAN:
60% of the market value of the house property OR repayment capacity, whichever is less.

RATE OF INTEREST: Current rate of interest is 13.50% p. a. SECURITY:Mortgage of the property of the loan EXPENSES OF THE LOAN:
_ Title clearance report (TCR): Rs.1500 _ Valuation fee: RS. 750 _ Processing fee: 2% of the loan amount OR Rs. 50,000, whichever is less. _ Registration mortgage charges: 1% of the mortgage property OR RS.5100, whichever is less. _ Bank Agreement stamp: Approximately RS. 1500 _ Stamp duty: 0.35% of loan amount

(3) SBI Housing Loan Loan
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ADVANTAGES OF LOAN
_ Package of exclusive benefits _ Low interest rates. Further, we charge interest on a daily reducing balance!! _ Low processing charges. _ No hidden costs or administrative charges. _ No prepayment penalties. Reduce your interest burden and optimally utilize your surplus funds by prepaying the loan. _ Longer repayment period up to 25 years. _ SLowest EMI. _ Maximum loan up to 90% of the project cost. _ Overdraft facility available for the loan up to 30 lakhs _ Over 13,700 branches nationwide, you can get your Home Loan account parked at a branch nearest to your present or proposed residence.

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Eligibility:
Minimum age: 18 years as on the date of sanction Maximum age: 70 years. i.e. the age by which the loan should be fully repaid, subject to availability of sufficient, regular and continuous source of income for servicing the loan repayment.

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Loan Amount:
Actual loan amount will be determined taking into consideration such factors as applicant’s income and repaying capacity, age, assets and liabilities, cost of the proposed house/flat and following factors. Income of your spouse/ your son/ daughter living with you, provided they have a steady income and his/ her salary account is maintained with SBI. Expected rent accruals (less taxes, cess, etc.) if the house/ flat being purchased is proposed to be rented out. Depreciation, subject to some conditions. Regular income from all sources.

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MARGIN:
Loan Amount Margin (Min.)

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Up to Rs. 20 Lacs 10% Above Rs. 20 Lacs. 20% K.S SCHOOL OF BUSINESS MANAGEMENT Page 28

RATE OF INTEREST:
Base Rate 9.25 % w.e.f. 12.05.2011 Loan Amount Linkage with Base Rate over thetenor of the loanPresent Effective Rate Up to Rs. 30.00 lacs 1.00% above Base Rate 10.25% p.a. Above Rs. 30.00 lacsand up to Rs. 75.00 lacs1.25% above Base Rate 10.50% p.a. Above Rs. 75.00 lacs 1.75% above Base Rate 11.00% p.a. NOTE: All interest rates are subject to change, without notice. NOTE: The Union Finance Minister during the Budget for 2010-11, had announced a Scheme of 1 per cent Interest Subvention in respect of individual housing loans up to Rs.15 lakh, provided the cost of unit does not exceed Rs.20 lakh. The validity period for the scheme is 1st April 2011 to 31st March 2012.

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Security:Equitable mortgage of the propert

Processing fee:
Loan Amount Processing Fee Up to Rs. 25 Lacs 0.25% of loan amount Above Rs. 25 Lacs and up to Rs. 75 LacsRs. 10,000/Above Rs. 75 LacsRs. 20,000/NOTE: (1) 75 % of the processing fee may be refunded in the following cases: _ Rejection of loan application on account of unsatisfactory pre-sanction survey report. _ Rejection of loan application on account of unsatisfactory legal/valuation reports. (2) In cases where applications are sanctioned or rejected after complete loan

processing, fee will not be refunded. (3) Actual charges for the following will be payable by the customer in addition to the processing fee: (a) Pre-sanction: _ Advocate's fee for property search and the title investigation report. _ Valuer's fee for valuation report. (b) Post-sanction: _ Stamp duty payable for Loan agreement & mortgage. _ Property insurance premium.

Repayment period:
Maximum 25 years (or) Up to the age of 70 years (the age by which the loan should be fully repaid) of the borrower, whichever is early.

(4) SBI Car Loan Rent Plus Scheme
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CAR LOAN SCHEME FOR USED CAR:
SBI provide the best car loan scheme for you to take a loan for purchase of used car, not more than 5 years old.

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Purpose:
You can take finance for purchase of passenger cars and Multi Utility Vehicles (MUVs) not more than five years old.

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Rate of interest:

Base Rate 9.25 % w.e.f. 12.05.2011 ? Tenure Rate of Interest ? Up to 3 years 7.25% above Base Rate i.e. 16.50% p.a. ? Above 3 yrs 7.50% above Base Rate i.e. 16.75% p.a. ? NOTE: All interest rates are subject to change, without notice. ? NOTE: OTHER THINGS REMAIN SAME AS “CERTIFIED PRE OWNED CAR LOAN” CERTIFIED PRE-OWNED CAR LOAN SBI provide the best car loan scheme to take a loan for purchase of Certified PreownedCar, not more than 5 years old.

Advantages of the loan:
_ No Advance EMI(Equated monthly installment) _ Longest repayment tenure (7 years). _ Lowest interest rates. _ Lowest EMI. _ 85% of 'On Road Price' of car (includes cost of car, Octroi charges, RTO charges, Insurance, and accessories worth Rs 25000) is available from bank. _ Interest Calculated on Daily Reducing Balance instead of monthly reducing balance. _ Flexibility of payment of EMI anytime during the month. _ Low pre-payment penalty, only 2%; _ Low processing fee (only 0.50% of loan amount). _ Free Accidental insurance. _ Optional SBI Life cover is given at concessional rate of premium. _ Completely transparent system and procedure. _ No hidden cost or administration charges are charged by bank.

Purpose:
Term Loans for purchase of Certified Pre Owned car, from certified used car dealers,not more than five years old. The loan should be repaid within 7 years from the date of the original purchase of the vehicle.

Eligibility:
To avail an SBI Car Loan, you should be: _ Individual between the ages of 21-65 years of age. _ A Permanent employee of State / Central Government, Public Sector Undertaking, Private company or a reputed establishment or _ A Professionals or self-employed individual who is an income tax assesses or _ A Person engaged in agriculture and allied activities. _ Net Annual Income Rs. 100,000/- and above.

Features: Loan Amount:
Maximum Loan amount will be 2.5 times of net annual income. Spouse’s income could also be considered provided the spouse becomes a co-borrower in the loan.

Margin:
15% of the on the road price (which includes vehicle registration charges, insurance, one-time road tax and accessories).

Rate of interest:
Base Rate 9.25 % w.e.f. 12.05.2011 Tenure Rate of Interest Up to 3 years 6.00% above Base Rate i.e. 15.25% p.a. Above 3 yrs 6.50% above Base Rate i.e. 15.75% p.a. NOTE: All interest rates are subject to change, without notice.

Security:As per Bank's extant instructions. Processing Fee:
Only 0.50% of Loan amount to be paid up front as processing fee, with minimum: Rs. 500/- and maximum Rs. 10,000 25% of Processing fee will be retained if application is rejected after pre-sanction survey. Repayment:Borrower needs to repay the loan within the 84 months.

Documents Required:
Borrower need to submit the documents same as “CAR LOAN SCHEME LESS THAN RS. 5 LAKHS” (5)SBI Educational Loan Medi-Plus Scheme

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PURPOSE:
A term loan granted to Indian Nationals for pursuing higher education in India or abroad where admission has been secured.

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ADVANTADES OF LOAN:
_ 1% discount if rate of interest is paid during the study period. _ Discount in advocates charges where property is offered as security and TCR (Title

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clearance report) is required. _ Discount in valuation charges where property is offered as security and valuation report is required. _ Lower processing fees _ Quick sanction of the loan in 6 to 15 days provided all the papers have been submitted. _ Lower margin. _ No hidden cost and administrative charges are charged by bank. _ No prepayment charges are charged by bank. _ An education loan from SBI, Premier bank of India, results into faster obtaination of “VISA” for the student. _ Optional life cover “SBI LIFE” is provided at discounted rate to the student and his/her father/mother/co-applicant. o Special discount in premium for girl student is given by bank. o Loan is also available for “SBI LIFE” premium along with education loan

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FEATURES:
Amount of Loan:
_ For studies in India, maximum Rs. 10 lacs _ Studies abroad, maximum Rs. 20 lacs

Margin:
_ For loans up to Rs.4.0 lacs : No Margin _ For loans above Rs.4.0 lacs: o Studies in India: 5% o Studies Abroad: 15%

Rate of interest:
Base Rate 9.25 % w.e.f. 12.05.2011 Loan Amount Rate of Interest For loans upto Rs.4 lacs 3.75% above Base Rate, currently 13% p.a.

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Above Rs.4 lacs and upto Rs.7.50 lacs5.25% Above Base Rate, currently 14. 50% p.a. Above Rs.7.50 lacs 4.25% above Base Rate, currently 13.50% p.a. NOTE: All interest rates are subject to change, without notice. NOTE: (1) 0.50% concession in interest for girl student. (2) 1% concession in interest for the entire tenure of loan if the interest serviced during moratorium period.

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Security:
Amount For loans up to Rs. 10.00 lacs for Studies in India and uptoRs. 20.00 lacs for studies abroad Up to Rs. 4 lacs No Security Above Rs. 4 lacs to Rs. 7.50 lacs Collateral security in the form of suitable third party guarantee. The bank may, at its discretion, in exceptional cases, waive third party guarantee if satisfied with the net-worth/means of parent/s who would be executing the documents as "joint borrower". Above Rs. 7.50 lacs. Tangible collateral security of suitable value, along with the assignment of future income of the student for payment of installments.

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Agriculture rural banking
State Bank of India Caters to the needs of agriculturists and landless agricultural labourers through a network of 8750 rural and semi-urban branches. Apart from the branches, there are 428 Agricultural Development Branches (ADBs) which also cater to agriculturists. We are the leaders in agri finance in the country with a portfolio of Rs. 64,000 crs in agri advances covering around 80 lac accounts. Our branches have covered a whole gamut of agricultural activities like crop production , horticulture , plantation crops, farm mechanization, land development and reclamation, digging of wells, tube wells and irrigation projects, forestry, construction of cold storages and godowns, processing of agri-products, finance to agri-input dealers, allied activities like dairy , fisheries, poultry, sheepgoat, piggery and rearing of silk worms.

Corporate banking
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The SBI’s powerful corporate banking formation deploys multiple channels to deliver integrated solutions for all financial challenges faced by the corporate universe. The Corporate Banking Group and the National Banking Group are the primary delivery channels for corporate banking products. The Corporate Banking Group consists of dedicated Strategic Business Units that cater exclusively to specific client groups or specialize in particular product clusters. Foremost among these specialized groups is the Corporate Accounts Group (CAG), focusing on the prime corporate and institutional clients of the country’s biggest business centers. The others are the Project Finance unit and the Leasing unit. The National Banking Group also delivers the entire spectrum of corporate banking products to other corporate clients, on a nationwide platform. SBI is a one shop providing financial products / services of a wide range for large , medium and small customers both domestic and international. Working Capital Financing · Assistance extended both as Fund based and Non-Fund based facilities to Corporates , Partnership firms , Proprietary concerns · Working Capital finance extended to all segments of industries and services sector such as IT Term Loans To support capital expenditures for setting up new ventures as also for expansion, renovation etc.

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Deferred Payment Guarantees To support purchase of capital equipments.

Corporate Loans

For a variety of business related purposes to corporates.

INTERNET BANKING
WELCOME ABOARD www.onlinesbi.com, the Internet banking portal of our bank, enables its retail banking customers to operate their accounts from anywhere anytime, removing the restrictions imposed by geography and time. It's a platform that enables the customers to carry out their banking activities from their desktop, aided by the power and convenience of the Internet. Using Internet banking services, you can do the following normal banking transactions online: · · · · · · · · · · Funds transfer between own accounts. Third party transfers to accounts maintained at any branch of SBI Group Transfers to accounts in State Bank Group Inter Bank Transfers to accounts with other Banks Online standing instructions for periodical transfer for the above Credit PPF accounts across branches Request for Issue of Demand Draft Request for opening of new accounts Request for closure of Loan Accounts Request for Issue of Cheque Book

Apart from these, the other salient value-added features available are: · Utility bill payments · Online Ticket Booking for travel by Road, Rail and Air · SBILIFE, LIC and other insurance premia payments · SBI and other Mutual funds Investments · SBI and other Credit Card dues payments · Tax Payment – Income, Service, State Govt

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Customs Duty Payment Online Share Trading (eZ-trade@SBI) Online Application for IPO Fee Payment to select educational institutions including IITs and NITs

Truly smart services to cover most of your banking transactions.All this and much more, from your desktop. All our branches are enabled for Internet Banking.Contact your branch for availing this service. You can visit www.onlinesbi.com for downloading the registration form.

ATM services
STATE BANK NETWORKED ATM SERVICES State Bank offers you the convenience of over 26,000 ATMs in India, the largest network in the country and continuing to expand fast! This means that you can transact free of cost at the ATMs of State Bank Group (This includes the ATMs of State Bank of India as well as the Associate Banks - namely, State Bank of Bikaner & Jaipur, State Bank of Hyderabad, State Bank of Mysore, State Bank of Patiala, and State Bank of Travancore) and wholly owned subsidiary viz. SBI Commercial and International Bank Ltd., using the State Bank ATM-cum-Debit (Cash Plus) card. KINDS OF CARDS ACCEPTED AT STATE BANK ATMs Besides all cards of State Bank of India, State Bank ATM-Cum-Debit Card and State Bank International ATM-Cum-Debit Cards following cards are also accepted at State Bank ATMs: 1) State Bank Credit Card 2) Cards issued by other banks displaying Maestro, Master Card, Cirrus, VISA and VISA Electron logos 3) All Debit/ Credit Cards issued by any bank outside India displaying Maestro, Master Card, Cirrus, VISA and VISA Electron logos

State Bank ATM-cum-Debit (State Bank Cash plus) Card: India's largest bank is proud to offer you unparalleled convenience viz. State Bank ATM-cum-Debit (Cash Plus) card. With this card, there is no need to carry cash in your wallet. You can now withdraw cash and make purchases anytime you wish to with your ATM-cum-Debit Card. Get an ATM-cum-Debit card with which you can transact for FREE at any of over 26,000 ATMs of State Bank Group within our country. Features:
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Withdraw cash from over 26,000 ATMs of our group FREE and about 40000 ATMs of other banks under multi-lateral sharing viz. Andhra Bank, Axis Bank, Bank of India, The Bank of Rajasthan Ltd. Canara Bank, Corporation Bank, Dena Bank, HDFC Bank, ICICI Bank, Indian Bank, IndusInd Bank, Punjab National Bank, UCO Bank and Union Bank of India apart from ATMs displaying Master Card/ Maestro/Cirrus logo for FREE upto first 5 transactions (Financial and Non-Financial) in a calendar month (for SB account holders). Make payments for purchases by using the debit card at more than 4 lakh shops, restaurants, shopping malls, hotels, petrol pumps and many other outlets which display Maestro logo. Recharge pre-paid mobile phones of Vodafone, IDEA, Reliance and BPL without any charges at any State Bank ATM. Recharge pre-paid mobile phones of AIRTEL of 11 Circles viz. Mumbai, Delhi, Gujarat, M.P., U.P. (East), U.P. (West), Karnataka, Kerala, Andhra Pradesh, Tamilnadu, and Chennai, through ATM/ SMS anywhere in India. Recharge mobile phones of AIRTEL, Vodafone, Uninor, Virgin, Reliance IDEA and BPL without any charges at all ATMs as well as by sending SMS (after registration at State Bank ATM).The text of SMS will be as under: Pay MTNL, Mumbai bills through State Bank ATMs

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Payment of Electricity Bills (Bescom), Bengaluru Payment of SBI Credit Card bills Payment of SBI Life insurance premium Pay fees of select colleges Registration of SBI Mobile Banking and SMS Alerts Donate to Temple Trusts: - (a) Vaishno Devi (b) ShirdiSaibaba (c) GurudwaraTakhtSaheb, Nanded (d) Tirupati and (e) Sri Jagannath Temple, Puri (f) Palani, Tamil Nadu (g) KanchiKamakotiPetam, Tamil Nadu (h) Ramakrishna Mission, Kolkatta (i) Mantralaya, Andhra Pradesh (j) KashiVishwanath, Banaras (k) TuljaBhavani, Mumbai (l) Mahalakshmi, Mumbai Donate to Relief Funds: (a) CM Relief Fund, Orissa (b) CM Relief Fund, Bihar (c) Rajiv Gandhi Aarogyasri Fund

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Transaction Limits: Daily limit of Rs 40,000/- at the ATM Daily limit of Rs 50,000/- at Point of Sale (POS) terminal for debit transactions Combined daily limit of Rs 90,000/The breakup of Multi Option Deposit Scheme units is available through the Saving Bank / Current Account linked with the ATM-Cum-Debit Card, if attached with the MODS.The withdrawals can be made in units of Rs 1000/- from the Deposits. Fees: There is no joining fee for State Bank ATM-cum-Debit (Cash Plus) card. Annual maintenance fee of Rs. 100/- p.a. will be recovered from the second year of issue. Apply for your card

If you already have a Savings Bank or Current Account with us, apply for State Bank ATM-cum-Debit (Cash Plus) card at your branch. If you are not banking with us, start doing so ………

State Bank Cash Plus International Card:
This is an International ATM-cum-Debit Card with which you can enjoy shopping at over 4 lakh establishments in India and over 10.5 Million establishments worldwide displaying Maestro logo, wherein the amount you spend on your card is automatically debited to your account. Withdraw cash from over 26,000 ATMs of our group FREE of other banks from ATMs displaying Master Card/ Maestro / Cirrus logo in India and more than 8,20,000 ATMs across the globe for a nominal fee. In India, it would function as the State Bank ATM-cum-Debit (Cash Plus) card. WITHDRAWAL LIMIT: -

i) Cash Withdrawals(per day) : India Minimum Rs. 100 Abroad Depends on the Bank whose ATM is being used Maximum Rs. 45000 US$1000 or equivalent India Abroad Maximum Rs. US$1000 1,00,000 or equivalent Maximum permitted aggregate utilization in a day is Rs. 145000 in India and equivalent to US$ 2000 abroad (subject to compliance with the RBI and Exchange Control/ FEMA Regulations)

ii) Transaction at POS (per day) :

STATE BANK INTERNATIONAL ATM-CUM-DEBIT CARD

Eligibility:
All Saving Bank and Current Account holders having accounts with networked branches and are:
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18 years of age & above Account type: Sole or Joint with "Either or Survivor" / "Anyone or Survivor" NRE account holders are also eligible but NRO account holders are not.

Benefits:
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Convenience to the customers traveling overseas Can be used as Domestic ATM-cum-Debit Card Available at a nominal joining fee of Rs. 200/Daily limit of US $ 1000 or equivalent at the ATM and US $ 1000 or equivalent at Point of Sale (POS) terminal for debit transaction Purchase Protection*up to Rs. 5000/- and Personal Accident cover*up to Rs. 2,00,000/Charges for usage abroad: Rs. 150+ Service Tax per cash withdrawal Rs. 15 + Service Tax per enquiry.

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E-RAIL

Book your Railways Ticket Online. The facility has been launched wefIst September 2003 in association with IRCTC. The scheme facilitates Booking of Railways Ticket Online. The salient features of the scheme are as under:

1. All Internet banking customers can use the facility. 2. You are required to register onwww.irctc.co.in. You can select your train depending on your journey and book your ticket online. 3. On giving payment option as SBI, the user will be redirected to onlinesbi.com. After logging on to the site you will be displayed payment amount, TID No. and Railway reference no. 4. On selecting the payment amount your account will be debited. You will return towww.irctc.co.in . The ticket with PNR No. will be displayed. You can print the ticket. 5. The ticket can be delivered or collected by the customer. 6. The user can collect the ticket personally at New Delhi reservation counter . 7. The Payment amount will include ticket fare including reservation charges, courier charges and Bank Service fee of Rs 10/. 8. For cancellation, the has ticket to be presented over reservation counter. 9. No cash will be paid at the time of cancellation. Only cancellation ticket will be issued. Your account will be credited after 4 days. 10. SBI shall not be responsible for any delays or disputes regarding tickets.

RBIEFT
Inter-bank Electronic Funds Transfer facility of the Reserve Bank of India (RBI - EFT) is available with our branches in the clearing zone of Service Branches at Kolkata, Mumbai, New Delhi and Chennai.

E-pay
Bill Payment(e-Pay) will let you to pay your Telephone, Mobile, Electricity, Insurance and Credit Card bills electronically over our Online SBI website https://www.onlinesbi.com. Say good-bye to queues: Check & Pay your bills online, 24 hours a day, over e-Pay. You even get a Cyber Receipt for your payments done online or scheduled over online SBI! If your biller presents bills online, you can also give us AutoPay instructions and we will pay the bills as and when it falls due. The service is available for select local billers at Ahmedabad, Bangalore, Bhopal, Bhuvaneshwar,Chandigarh, Chennai,Delhi, Guwahati,Hyderabad, Kolkata, Lucknow, Mumbai, Patna,Thiruvanathapuram. The national billers like LIC,SBI Cards, SBI Life Insurance etc. can be paid at any centre accross the country.

Safe deposit locker
For the safety of your valuables we offer our customers safe deposit vault or locker facilities at a large number of our branches. There is a nominal annual charge, which depends on the size of the locker and the centre in which the branch is located.

1. Mobile Banking Service over Application/ Wireless Application Protocol (WAP) The service is available on java enabled /Android mobile phones (with or without GPRS) where the user is required to download the application on to the mobile handset. The service can also be availed via WAP on all phones (java/non java) with GPRS connection. The following functionalities are available:
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Funds transfer (within and outside the bank) Interbank Mobile Payment Services (IMPS) Enquiry services (Balance enquiry/ Mini statement) Cheque book request Demat Enquiry Service Bill Payment (Utility bills, credit cards, Insurance premium), Donations, Subscriptions Mobile Top up M Commerce (Top up of Tatasky, BigTV, SunDirect, DishTV, DigitalTV and Videocon d2h connections, SBI life insurance premium)

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Business Rules • All Current/ Savings Bank Account holders in P segment are eligible. • Transaction limit per customer per day is Rs.50,000/- with a calendar month limit of Rs.2,50,000/• All customers can avail the Service irrespective of their telecom service provider. • The Service is free of charge. SMS/GPRS cost will be borne by the customer.

Mobile Banking Service over SMS:
The service is available on all phones (java/non java) with/without GPRS connection. No need to download the application. Ordinary SMS charges are applicable.

The following functionalities are available: • Enquiry Services (Balance Enquiry/Mini Statement) • Mobile Top up • DTH Top up/ recharge • IMPS- Mobile to Mobile Transfer • Change MPIN

Demat services
SBI offers Demat services that would ensure free transferability of securities with speed, accuracy and security. SBI is Depository Participant both with - National Securities Depositories Limited (NSDL) and Central Depository Services Limited (CDSL) through more than 1000 branches Features & Benefits As opposed to the earlier form of dealing in physical certificates with delays in transaction, holding and trading in Demat form has the following benefits:
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Account Maintenance & Safe custody: Facilitates Maintaining Security Balance in electronic form. Dematerialization: Facilitates converting physical share certificate into electronic balances. Rematerialization: Facilitates converting the electronic balances to physical (share certificate) form. Account Transfers: Facilitates delivery/receipt of electronic balances consequent to market / off-market trades. Pledge/Hypothecation: Facilitates blocking securities balance of borrowers in favour of lenders for obtaining Loans / advances against shares. Initial Public offer: Facilitates faster and direct credit of security balances into DP account on allotment through public issue of companies. Disbursement of corporate benefits: Facilitates faster and direct credit of security balance into DP account on account of non-monetary corporate benefits as bonus and rights issues.

Board of directors of sbi

Mr. Pratip Chaudhuri
Chairman

Mr. Eric Lombard
Director

Mr. A. Krishna Kumar
Director

Mr. Gerard Binet
Director

Mr. Mahadev N. Rao
Managing Director & CEO

Mr. Shyamal Acharya
Director

Mr. L. Ravi Sankar
Independent Director

Ms. Chitra Ramkrishna
Independent Director

Mr. Nilesh Vikamsey
Independent Director

FINANCIAL PERFORMANCE OF STATE BANK OF INDIA
(Rs. in billions) CAPITAL & LIABILITIES Capital Reserves & Surplus Deposits Borrowings Other Liabilities & Provisions Total ASSETS Cash & balances with Reserve Bank of India Balances with banks and money at call & short notice Investments Advances Fixed Assets Other Assets Total Contingent Liabilities Bills for Collection 168.10 225.12 216.53 229.07 290.76 228.92 515.35 159.32 555.46 488.58 5.26 235.46 3670.48 191.84 495.79 4598.83 5.26 271.18 3800.46 306.41 556.98 4940.29 5.26 307.72 4355.21 397.03 600.42 5665.65 6.31 484.01 5374.04 517.27 833.62 7215.26 6.35 573.13 7420.73 537.14 1106.97 9644.32 MARCH 2005 MARCH 2006 MARCH 2007 MARCH 2008 MARCH 2009

1970.98 2023.74 26.98 183.91 4598.83 1593.97 167.77

1625.34 2618.01 27.53 223.81 4940.29 2288.51 205.93

1491.49 3373.36 28.19 252.92 5665.65 3065.90 233.68

1895.01 4167.68 33.73 444.17 7215.26 8107.96 189.47

2759.54 5425.03 38.38 377.33 9644.32 7237 438.70

Public Relation of SBI
? About the Bank. The Bank communicates with the stakeholders through a variety of channels, such as through e-mail, website, conference call, oneon-one meeting, analysts’ meet and attendance at Investor Conference throughout the world. ? Company also accepts customers’ complaints provide customer care services and try to improve its services and reduce its complaints. ? Company also try to fulfill customer satisfaction , try to know his customer and also provide services like FAOs

To facilitate hassle free renewal premium payment, we extended our points of presence during FY 2011-12 through Following initiatives: ? State Bank Group Account Holders can now pay their renewal premium through SI – EFT (Standing Instructions through ? Electronic Funds Transfer) duly registered with their bank. ? Customers can pay Renewal Premium through 21,500 State Bank Group ATMs without any registration. ? Customer with VISA or Master Credit Card can register for auto debit premium payment facility by issuing a standing instruction. ? Direct Debit facility for renewal premium payment is now extended for customers having account with Allahabad Bank, ? Federal Bank, ING Vysya Bank and IDBI Bank, thus making the total number of banks for facilitating direct debit to 13. ? Customer can now pay their renewal premium at 250+ branches of City Union Bank by Cash up to ` 49,999 or through

Sbi efforts to provide 24 X 7 services to our customers that too at their convenience were enhanced with the launch of the following services

? Key Feature Document Through this initiative, we send the snap shot of product features written in a very simple language to our policyholders along with the policy document. This initiative is aimed at assisting the customer to understand the product features in an effective manner. ? CRM Integration with IGMS SBI Life is the first life insurer to successfully integrate its CRM with IRDA’s central repository of industry-wide customer grievance data – IGMS (Integrated Grievances Management System). This integration has enabled customers and IRDA to track the status and resolution of complaints registered with insurer in real time. ? INTEGRATED VOICE RESPONSE SYSTEM (IVRS) In order to proactively assist customer in getting the required policy related information within shortest possible time over phone, we implemented IVRS solution for our contact centre. Through 24 x 7 availability of IVRS, customers can get policy fund value, premium due details, details of last premium payment, policy status and various premium payment methods at their convenience. More information would be made available to customers in due course of time to strengthen the self service mode. ? Click2Call A unique initiative launched on our website, where we reach the customers through contact center immediately on their contact numbers. This augments our efforts to proactively assist our customers in meeting their requirements. ? Multilingual claim forms SBI Life’s commitment to assist the customer in fulfilling the claim requirements in most effective manner got further strengthened through launch of claim forms in 8 regional languages in addition to Hindi and English. Customer can download these forms from our website as per their convenience. This initiative will help us in speedy processing of the claim. It will also help our rural customers to understand the claims process and documentation requirements. ? Special Revival Campaign (SRC)

SRC was launched to allow customers to renew the life cover for their lapsed policies. This initiative was launched with the aim that the purpose of purchasing a life insurance policy for providing financial security to the family is not lost. ? Scan based Underwriting Image based Underwriting enabled the underwriting at Head Office on the basis of scanned images of proposal forms and documents instead of physical proposal forms. Now branch underwriting teams can refer the proposals for expert opinion to Central Processing Centre without sending the proposal in physical form. This initiative has significantly improved the turn around time for medical cases resulting in speedy issuance and dispatch for the customer. F0UNDING OF SBI

? Mutual Fund ? Offshore Fund ? Portfolio Management ? Gold Fund ? Pension Fund Mutual Fund

? Equity Fund: ? The primary objective is to provide capital growth / appreciation by investing in the equity and equity related instruments of companies over medium to long term. ? Hybrid Scheme:

? These schemes invest in a mixture of debt and equity securities in different proportions as prescribed in the Scheme Information Document. ? Debt/Income Scheme ? The schemes in this asset class generally invest in fixed income securities such as bonds, corporate debentures, government securities , money market instruments, etc. and provide regular and steady income to investors. ? Fix Maturity Plan: ? These are closed ended debt schemes with a fixed maturity date and they invest in debt & money market instruments maturing on or before the date of the maturity of the scheme. ? OFFSHORE FUND ? The Fund would seek to provide investors with opportunities for long-term growth in capital through well researched investments in a diversified basket of stocks of Indian Companies ? Portfolio Management We offer an integrated end to end customized asset management solution for institutions by: ? Understanding Providing asset portfolio recommendations. ? Gold Fund ? SBI Gold Fund is an open ended fund of fund scheme, which will invest in units of SBI Gold Exchange Traded Scheme (SBI GETS). The scheme seeks to provide returns that closely correspond to the returns provided by SBI GETS. It gives you the benefit of getting an exposure to gold asset class in a convenient way, without

? having a Demat Account. the client needs and requirements in terms of risk and returns

ATM services
STATE BANK NETWORKED ATM SERVICES State Bank offers you the convenience of over 26,000 ATMs in India, the largest network in the country and continuing to expand fast! This means that you can transact free of cost at the ATMs of State Bank Group (This includes the ATMs of State Bank of India as well as the Associate Banks - namely, State Bank of Bikaner & Jaipur, State Bank of Hyderabad, State Bank of Mysore, State Bank of Patiala, and State Bank of Travancore) and wholly owned subsidiary viz. SBI Commercial and International Bank Ltd., using the State Bank ATM-cum-Debit (Cash Plus) card. KINDS OF CARDS ACCEPTED AT STATE BANK ATMs Besides all cards of State Bank of India, State Bank ATM-Cum-Debit Card and State Bank International ATM-Cum-Debit Cards following cards are also accepted at State Bank ATMs: 1) State Bank Credit Card 2) Cards issued by other banks displaying Maestro, Master Card, Cirrus, VISA and VISA Electron logos 3) All Debit/ Credit Cards issued by any bank outside India displaying Maestro, Master Card, Cirrus, VISA and VISA Electron logos State Bank ATM-cum-Debit (State Bank Cash plus) Card: India's largest bank is proud to offer you unparalleled convenience viz. State Bank ATM-cum-Debit (Cash Plus) card. With this card, there is no need to carry cash in your wallet. You can now withdraw cash and make purchases anytime you wish to with your ATM-cum-Debit Card. Get an ATM-cum-Debit card with which you can transact for FREE at any of over 26,000 ATMs of State Bank Group within our country.

Features:
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Withdraw cash from over 26,000 ATMs of our group FREE and about 40000 ATMs of other banks under multi-lateral sharing viz. Andhra Bank, Axis Bank, Bank of India, The Bank of Rajasthan Ltd. Canara Bank, Corporation Bank, Dena Bank, HDFC Bank, ICICI Bank, Indian Bank, IndusInd Bank, Punjab National Bank, UCO Bank and Union Bank of India apart from ATMs displaying Master Card/ Maestro/Cirrus logo for FREE upto first 5 transactions (Financial and Non-Financial) in a calendar month (for SB account holders). Make payments for purchases by using the debit card at more than 4 lakh shops, restaurants, shopping malls, hotels, petrol pumps and many other outlets which display Maestro logo. Recharge pre-paid mobile phones of Vodafone, IDEA, Reliance and BPL without any charges at any State Bank ATM. Recharge pre-paid mobile phones of AIRTEL of 11 Circles viz. Mumbai, Delhi, Gujarat, M.P., U.P. (East), U.P. (West), Karnataka, Kerala, Andhra Pradesh, Tamilnadu, and Chennai, through ATM/ SMS anywhere in India. Recharge mobile phones of AIRTEL, Vodafone, Uninor, Virgin, Reliance IDEA and BPL without any charges at all ATMs as well as by sending SMS (after registration at State Bank ATM).The text of SMS will be as under: Pay MTNL, Mumbai bills through State Bank ATMs Payment of Electricity Bills (Bescom), Bengaluru Payment of SBI Credit Card bills Payment of SBI Life insurance premium Pay fees of select colleges Registration of SBI Mobile Banking and SMS Alerts

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Donate to Temple Trusts: - (a) Vaishno Devi (b) ShirdiSaibaba (c) GurudwaraTakhtSaheb, Nanded (d) Tirupati and (e) Sri Jagannath Temple, Puri (f) Palani, Tamil Nadu (g) KanchiKamakotiPetam, Tamil Nadu (h) Ramakrishna Mission, Kolkatta (i) Mantralaya, Andhra Pradesh (j) KashiVishwanath, Banaras (k) TuljaBhavani, Mumbai (l) Mahalakshmi, Mumbai Donate to Relief Funds: (a) CM Relief Fund, Orissa (b) CM Relief Fund, Bihar (c) Rajiv Gandhi Aarogyasri Fund

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Transaction Limits: Daily limit of Rs 40,000/- at the ATM Daily limit of Rs 50,000/- at Point of Sale (POS) terminal for debit transactions Combined daily limit of Rs 90,000/The breakup of Multi Option Deposit Scheme units is available through the Saving Bank / Current Account linked with the ATM-Cum-Debit Card, if attached with the MODS.The withdrawals can be made in units of Rs 1000/- from the Deposits. Fees: There is no joining fee for State Bank ATM-cum-Debit (Cash Plus) card. Annual maintenance fee of Rs. 100/- p.a. will be recovered from the second year of issue. Apply for your card If you already have a Savings Bank or Current Account with us, apply for State Bank ATM-cum-Debit (Cash Plus) card at your branch. If you are not banking with us, start doing so ………

State Bank Cash Plus International Card:
This is an International ATM-cum-Debit Card with which you can enjoy shopping at over 4 lakh establishments in India and over 10.5 Million establishments worldwide displaying Maestro logo, wherein the amount you spend on your card

is automatically debited to your account. Withdraw cash from over 26,000 ATMs of our group FREE of other banks from ATMs displaying Master Card/ Maestro / Cirrus logo in India and more than 8,20,000 ATMs across the globe for a nominal fee. In India, it would function as the State Bank ATM-cum-Debit (Cash Plus) card. WITHDRAWAL LIMIT: -

i) Cash Withdrawals(per day) : India Minimum Rs. 100 Abroad Depends on the Bank whose ATM is being used Maximum Rs. 45000 US$1000 or equivalent ii) Transaction at POS (per day) : India Abroad Maximum Rs. US$1000 1,00,000 or equivalent Maximum permitted aggregate utilization in a day is Rs. 145000 in India and equivalent to US$ 2000 abroad (subject to compliance with the RBI and Exchange Control/ FEMA Regulations)

STATE BANK INTERNATIONAL ATM-CUM-DEBIT CARD Eligibility:
All Saving Bank and Current Account holders having accounts with networked branches and are:
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18 years of age & above

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Account type: Sole or Joint with "Either or Survivor" / "Anyone or Survivor" NRE account holders are also eligible but NRO account holders are not.

Benefits:
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Convenience to the customers traveling overseas Can be used as Domestic ATM-cum-Debit Card Available at a nominal joining fee of Rs. 200/Daily limit of US $ 1000 or equivalent at the ATM and US $ 1000 or equivalent at Point of Sale (POS) terminal for debit transaction Purchase Protection*up to Rs. 5000/- and Personal Accident cover*up to Rs. 2,00,000/Charges for usage abroad: Rs. 150+ Service Tax per cash withdrawal Rs. 15 + Service Tax per enquiry.

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E-RAIL

Book your Railways Ticket Online. The facility has been launched wefIst September 2003 in association with IRCTC. The scheme facilitates Booking of Railways Ticket Online. The salient features of the scheme are as under: 2. All Internet banking customers can use the facility. 2. You are required to register onwww.irctc.co.in. You can select your train depending on your journey and book your ticket online.

3. On giving payment option as SBI, the user will be redirected to onlinesbi.com. After logging on to the site you will be displayed payment amount, TID No. and Railway reference no. 4. On selecting the payment amount your account will be debited. You will return towww.irctc.co.in . The ticket with PNR No. will be displayed. You can print the ticket. 5. The ticket can be delivered or collected by the customer. 6. The user can collect the ticket personally at New Delhi reservation counter . 7. The Payment amount will include ticket fare including reservation charges, courier charges and Bank Service fee of Rs 10/. 8. For cancellation, the has ticket to be presented over reservation counter. 9. No cash will be paid at the time of cancellation. Only cancellation ticket will be issued. Your account will be credited after 4 days. 10. SBI shall not be responsible for any delays or disputes regarding tickets.

RBIEFT
Inter-bank Electronic Funds Transfer facility of the Reserve Bank of India (RBI - EFT) is available with our branches in the clearing zone of Service Branches at Kolkata, Mumbai, New Delhi and Chennai.

E-pay
Bill Payment(e-Pay) will let you to pay your Telephone, Mobile, Electricity, Insurance and Credit Card bills electronically over our Online SBI website

https://www.onlinesbi.com. Say good-bye to queues: Check & Pay your bills online, 24 hours a day, over e-Pay. You even get a Cyber Receipt for your payments done online or scheduled over online SBI! If your biller presents bills online, you can also give us AutoPay instructions and we will pay the bills as and when it falls due. The service is available for select local billers at Ahmedabad, Bangalore, Bhopal, Bhuvaneshwar,Chandigarh, Chennai,Delhi, Guwahati,Hyderabad, Kolkata, Lucknow, Mumbai, Patna,Thiruvanathapuram. The national billers like LIC,SBI Cards, SBI Life Insurance etc. can be paid at any centre accross the country.

Safe deposit locker
For the safety of your valuables we offer our customers safe deposit vault or locker facilities at a large number of our branches. There is a nominal annual charge, which depends on the size of the locker and the centre in which the branch is located.

1. Mobile Banking Service over Application/ Wireless Application Protocol (WAP) The service is available on java enabled /Android mobile phones (with or without GPRS) where the user is required to download the application on to the mobile

handset. The service can also be availed via WAP on all phones (java/non java) with GPRS connection. The following functionalities are available:
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Funds transfer (within and outside the bank) Interbank Mobile Payment Services (IMPS) Enquiry services (Balance enquiry/ Mini statement) Cheque book request Demat Enquiry Service Bill Payment (Utility bills, credit cards, Insurance premium), Donations, Subscriptions Mobile Top up M Commerce (Top up of Tatasky, BigTV, SunDirect, DishTV, DigitalTV and Videocon d2h connections, SBI life insurance premium)

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Business Rules • All Current/ Savings Bank Account holders in P segment are eligible. • Transaction limit per customer per day is Rs.50,000/- with a calendar month limit of Rs.2,50,000/• All customers can avail the Service irrespective of their telecom service provider. • The Service is free of charge. SMS/GPRS cost will be borne by the customer.

Mobile Banking Service over SMS:
The service is available on all phones (java/non java) with/without GPRS connection. No need to download the application. Ordinary SMS charges are applicable.

The following functionalities are available: • Enquiry Services (Balance Enquiry/Mini Statement) • Mobile Top up • DTH Top up/ recharge • IMPS- Mobile to Mobile Transfer • Change MPIN

Demat services
SBI offers Demat services that would ensure free transferability of securities with speed, accuracy and security. SBI is Depository Participant both with - National Securities Depositories Limited (NSDL) and Central Depository Services Limited (CDSL) through more than 1000 branches Features & Benefits As opposed to the earlier form of dealing in physical certificates with delays in transaction, holding and trading in Demat form has the following benefits:
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Account Maintenance & Safe custody: Facilitates Maintaining Security Balance in electronic form. Dematerialization: Facilitates converting physical share certificate into electronic balances. Rematerialization: Facilitates converting the electronic balances to physical (share certificate) form. Account Transfers: Facilitates delivery/receipt of electronic balances consequent to market / off-market trades. Pledge/Hypothecation: Facilitates blocking securities balance of borrowers in favour of lenders for obtaining Loans / advances against shares. Initial Public offer: Facilitates faster and direct credit of security balances into DP account on allotment through public issue of companies. Disbursement of corporate benefits: Facilitates faster and direct credit of security balance into DP account on account of non-monetary corporate benefits as bonus and rights issues.



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