Description
The doc about topics like Infrastructure Management, Ambience Management, Traffic management, Security Management in Malls, Maintenance Management, CAM Charges (Common Area Charges), Power Supply Issues in MallsThis doc on retail management discusses have compared 2 malls at very extremes, Inorbit mall (Malad, Mumbai) & Nirmal Lifestyle (Mulund, Mumbai)
Facility Management in Mall Operations
Comparison
In this report we have compared 2 malls at very extremes, Inorbit mall (Malad, Mumbai) & Nirmal Lifestyle (Mulund, Mumbai). Through this we try to compare the facilities for operations provided by both these malls. At one end is Inorbit mall (Malad, Mumbai) which provides excellent facilities and has a world class infrastructure and has won many awards for its facilities management, while on the other end is Nirmal Lifestyle, which provides an illustration of poor and shoddy mall management. The provided facts and numbers support our claim.
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Table Of Contents Comparison.................................................................2 Infrastructure Management..........................................4 Conclusion.................................................................10 Ambience Management..............................................11 Traffic management...................................................16 Security Management in Malls....................................21 Maintenance Management.........................................22 CAM Charges (Common Area Charges)........................27 Power Supply Issues in Malls......................................33 References................................................................35
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Infrastructure Management
Infrastructure management is the term that’s provided to the management of facilities provided to the tenants within the mall. This includes provision of adequate water supply, adequate power supply safety issues in case of emergency and miscellaneous issues related to signage, power, sanitation, etc. These form an integral part of mall management as they are the crucial amenities that any tenant would look for while selecting a mall for business. It also includes risk management issues such as essential safety measure asset liability and environmental audits as well as emergency and evacuation training.
Source: Jones Lang LaSalle Meghraj
A consumer is attracted to a mall because of the availability of world-class ambience and services, exposure to a multitude of brands, tempting promotional offers and significant
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periodic discounts. The superior ease of shopping in air-conditioned, aesthetic comfort as well as access to a variety of food options are added incentives to mall visitors.
Inorbit Mall (Malad, Mumbai)
Inorbit Mall, a sprawling shopping mall with a retail area of 3.64 lakh sq.ft located in Mumbai, India is considered to be one of the most premium mall in the country came to life on January 23rd 2004 with Lifestyle being its first baby. Inorbit is at a prime location between Goregaon and Malad, and the emerging business district of Link Road. The mall takes pride in introducing suburban Mumbai`s first ever hypermarket, “Spencer`s” under its roof. Along with this landmark offering to the people of Mumbai, it also opened with the largest “Shoppers Stop” offering varied range of exclusive clothing line from brands like Pepe, Levis, Calvin Klein, FCUK, Zodiac, Louis Phillipe, Raymods etc. Inorbit follows strict and efficient management systems where in all the processes and systems are stream lined to give best mall working functioning and environments for its customers and employees. This attribute led the Mall win “Mall Of the Year”, “Shopping Centre Of The Year” awards in 2005 and prestigious "International Maxi Award " in 2007. Inorbit Malad’s consistent drive for excellence in offering best to its customers, clients & retailers soon became the industry standard.
Facilities management at Inorbit (Malad, Mumbai)
Inorbit Mall in Mumbai by K Raheja Corp is a good example of facility management in a mall. It has two anchor stores placed at the two corners of the mall. There are three entry points, one each from the two anchor stores and another entry directly to the mall atrium. With three entry points, traffic management within the mall is better organised. The mall also provides ample parking space and superior infrastructure management. The Inorbit Mall commands higher rental values per sq ft per month compared with other malls in the northwestern suburbs of Mumbai, indicating its success story. The low vacancy rates at Inorbit Mall are about 2% compared with an average of 10–15% in other north-western suburban malls during the same period. This indicates the popularity of this mall over its competitors.
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Inorbit Malad goes one step ahead and thinks beyond what others do, which has resulted into many innovative services being offered to its customers absolutely free. The Mall takes utmost care in offering trouble free shopping experiences by providing services such as Forex Counter, ATM, Baby Changing Unit, Bag park, Wheelchairs, Wi-Fi Service, Car Calling, Free Newspapers, 24 hrs ambulances on site, one of a kind Car Spa, Gift Wrapping Service & PCO.
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Inorbit at your service:
Ambulance In case of any emergency
ATM Auto stand Baby Care Standard Chartered at At an open parking A private place for entrance 2 & Citi Bank mother & baby. Turn on 2nd Floor right at main entrance
Baby Change Bag Park Change baby’s diapers Turn left at main in ladies toilet & baby entrance to safely park care room your bags with minimum charges
Car Calling Info desk 1, entrance 2, 3 & Basement Security Cabin
Car Spa Get your car washed at open parking with minimum charges
Communication Center Local calls, STD, ISD, Xerox, Courier
Cool Cab On call at info desk 1
Cyber Cafe Turn left at main entrance
Forex Service by Thomas Cook near entrance 2
Gift Wrap Information Kiosk With minimum Get all the info you need charges near entrance at interactive kiosk 2
Lost & Found At information desk
Mechanic On call at info desk, main Entrance
Meeting Point Newspaper Wait for your Free at entrance 2 companion at 1st floor Opp. Info desk1 & Food 7
Wheel Chair Near all the entrances &
Wi-fi Turn left at main entrance
court
Basement Security Cabin
Nirmal Lifestyle Mall
The mall has been built on most challenging concept, ever built in the country. The open mall concept not only placed Nirmal Lifestyle on national platter, but has been successful in defying all myths associated with its popularity. It was voted as “Mumbai’s Favorite Mall” twice by a survey done by popular news dailies. The Glass dome is largest in the south East Asia, hence is one of the beautiful features of the mall. It also has the largest open space area, which complements beauty with hassle-free shopping. It has almost all famous brands under its wide stretch arena. While, constant efforts from our end make this also the most entertaining mall in the city, with most fun and entertaining features. The proposed plan of integrated projects in four phases would make it to be one of largest convention centers in this part of the globe. Nirmal Lifestyles is the Shoprite Hyper-the food store. It is not only huge but attractively laid out and reminds one of similar food stores in the USA. One can spend any amount of time in these stores. First take a round to see what is available and what you have to buy (everything is available). You will definitely end up buying a lot, particularly if you are a first timer! It will take quite a while. Like the Western countries they have good size carts available to go on putting your picks. The markets are Global now and so you have items from all over; USA, Europe and the Arab world. The fruit section has all kind of fruits from many countries. Not only apples and pears, but even watermelon and many others are stacked enticingly! For items sold by weight there is weighing facility and the attendant seals the produce in a sack and puts the weight sticker. Then you go to the register and pay quickly. There is fun too to enjoy the eatery kiosks in the rather sprawling compound. Ice cream, sandwich, popcorn, and other parlors from where one can buy and either sit down or eat while strolling. In fact evenings attract large number of ‘picnickers’ who just come and enjoy the rarefied, clean, inviting environ where one can stroll, relax, sit and enjoy a snack or two with your beloved or family equally easily.
Facilities management at Nirmal Lifestyle (Mulund, Mumbai)
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Nirmal Lifestyle Mall in Mumbai by Nirmal lifestyle group is a good example of poor facility management in a mall. There are three entry points, one each from the two anchor stores and another entry directly to the mall atrium. With three entry points, traffic management within the mall is better organised. The mall limited parking space and superior infrastructure management. The Mall commands industry average rental values per sq ft per month compared with other malls in the central side of Mumbai, indicating its a partial success story. There are high vacancies rates at Nirmal lifestyle Mall are about 20% compared with an average of 10–15% in malls during the same period. This indicates that is far lesser popularity of this mall over its competitors.
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Nirmal Lifestyle at your service:
Ambulance In case of any emergency
ATM Citi Bank on Floor
Baby Change Bag Park Change baby’s Turn left at main diapers in ladies toilet entrance to safely park & baby care room your bags with minimum charges
Car Spa Communication Information Kiosk Get your car washed Center Get all the info you at open parking with Local calls, STD, need at interactive minimum charges ISD, Xerox, Courier kiosk
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Conclusion
Hence Inorbit mall is an excellent example of efficient mall management compared to Nirmal Lifestyle which barely offers half the facilities offered by Inorbit. Besides Inorbit keeps resetting industry standards, while Nirmal Lifestyle mall has been very static since its inception, as to have not improved on its standards. With such poor standards of infrastructure management no wonder Nirmal has such poor record in vacancy prices and rates.
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Ambience Management
The overall shopping experience provided for consumers becomes an important factor for the success of any mall. AM includes management of parks, etc and overall look of the mall. A mall is not just a place for shopping but is also a place where people spend their leisure time. The lush green landscaping (with seating) and the presence of food and beverage inside or outside the mall can increase foot traffic. A mall is not just a place for shopping but it is a place where one can spend leisure time. The visitors of the Mall need to have a very nice and comfortable time in the Mall and only then they come to the Mall time and again. AM requires a careful approach to ensure that the visitors do not face any problems in the Mall and they leave the Mall with nostalgic memories. Inorbit Inorbit Malad takes pride in its mission of creating celebratory environment for retail so that the concept of retail therapy functions at its best giving the best experiences filled with fun, frolic and amaze to its customers. It believes in the idea of creating and giving the “WOW” feeling every time a customer walks in the doors of the Mall. To achieve the concept of “WOW” for its customers, the mall conducts various events through out the year to continue with celebrations and creating celebratory environment for everyone. Inorbit Malad follows the concept of “The Value Diamond” which comprises and concentrates of its Promoters, Retailers, Society & Customers which has resulted and enabled the Mall to deliver value consistently. Inorbit Malad goes one step ahead and thinks beyond what others do, which has resulted into many innovative services being offered to its customers absolutely free. The Mall takes utmost care in offering trouble free shopping experiences by providing services such as Wheelchairs, Forex Counter, Baby Changing Unit, Wi-Fi Service, Car Calling, Free Newspapers, 24 hrs ambulances on site, one of a kind Car Spa, Gift Wrapping Service, PCO.
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Food Court: A Food Court is a major contributor to the ambience of the mall. Here’s a food court that is never empty, infact so much is the rush that it might scare you to move elsewhere, but if you have grit, and some patience, you will sail through as the place has a delectable spread to choose from. From freshly baked bread paranthas to Australian cookies to the choicest South Indian cuisine, you name it. At 1.2 million square feet of space, it is one of the largest malls in South East Asia. The seating area, you can imagine, is huge. There are many restaurants such as Nando`s, and Ruby Tuesday to choose from if the hustle-bustle in the center ruffles your feathers, otherwise, just make your way to the fast-food counters and order that lip-smacking hotdog or a light bite croissant that you have been eyeing ever since you got here. Light up in the smoking area if you have to, and tuck into some mango ice-cream at the gelato counter.
Festivals: On festivals, the malls can undoubtedly compete with a mela what with the carnival-like atmosphere and no elbow room for the visitors. Among malls in Noida great India place is quite popular and even many people go to Shipra mall to catch a movie or even to spend their time with their loved ones. You can even find retail malls in Gurgaon. We generally go to these malls for shopping. These are what we call rental malls. India has opted the option of mall culture now. During festivals or to celebrate anyone's birthday or anniversary we go to malls. These malls earn a lot and are given to franchisees for rent. Punjab’s would soon have its first theme-based festival mall in Ludhiana. Aeren R, a leading real estate developer with diversified interests in speciality malls, integrated townships, group housing, senior citizen homes and entertainment, has tied up with Fishman Group from Israel for the festival city project in Ludhiana, the business hub of Punjab.
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Slated to be the first theme-based project, the festival city would help people experience the true spirit of festivals like Diwali, Dusshera, Makar Sankranti, Baisakhi and Holi, all within the theme-based mall. Conduct some activities related to the local and regional festivals would help increase footfall and conversion. Hence the Ambience of a mall adds a great deal to the success of the mall.
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Nirmal Lifestyle The mall has been built on most challenging concept, ever built in the country. The open mall concept not only placed Nirmal Lifestyle on national platter, but has been successful in defying all myths associated with its popularity. It was voted as “Mumbai’s Favorite Mall” twice by a survey done by popular news dailies. The Glass dome is largest in the south East Asia, hence is one of the beautiful features of the mall. It also has the largest open space area, which complements beauty with hassle-free shopping. It has almost all famous brands under its wide stretch arena. While, constant efforts from our end make this also the most entertaining mall in the city, with most fun and entertaining features. The proposed plan of integrated projects in four phases would make it to be one of largest convention centers in this part of the globe. Nirmal Lifestyles is a fantastic place for shopping and entertainment. It has everything which we always need to buy. Lots n lots of restaurants cloth stores, multiplex, Hypermarket etc. It has a lot of open space where we can roam very freely and kids can enjoy and play. We can forget our tensions for the moment here. They organize music and other programmes very frequently and every saturdays and sundays. There are also lots of Cloth stores like Zodiac, Van Heusen, Peter England, Fashion Station, Shoppers Stop etc. It has also the Largest Dome in the country and it covers solar system in it. This adds tremendously to the ambience of the mall. There is also one Hypermarket called Shoprite Hypermarket. It has everything which you want to buy for yourself and house.
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Overall Look: Large Dome and the solar system adds ambience of the mall. The Shopping under the sky concept of a mall was a new initiative by Nirmal Lifestyle. This brought in a lot of curious and initial footfall into the mall. It has a lot of Natural Landscaping like trees in the mall. Negative: However when the monsoons came around the heavy rains one year flooded the mall and the water went into individual stores. These stores had to put up cement and bricks barricade to block the doorway of their shops to prevent water from coming in. This deteriorated the overall look of the mall. The patchy work of cement and brick made the mall unattractive. Also, since the beginning the management was not able to keep up the look of the mall. Hence the mall that looked good in the beginning but due to bad management has deteriorated over the years. Food Court There are many restaurants like Mcdonalds, Sachins, Pizza Hut, Delhi Darbar, Cafe Mocha etc. Where we can get any type of food what ever we like. There is no central location for the food court. There are restaurants situated all over the mall. One negative is that certain food places like McDonalds are situated at the entrance. This means that the people who want to visit Mc Donalds would not be passing through the mall. Hence, it looses out on footfall that could be converted into sales. Festivals Nirmal Lifestyle constantly comes up with fun festival activities to bring in the crowds. Theses festivals are timed to the environment like a summer camp activities at the mall during the summer vacations when children are free. One such festival organised was: Monsoon Treat: Monsoon, the season of rainbows and dancing peacocks, is certainly not to be wasted indoors. A special season of the year, it brings everything to you afresh. So if you feeling bored and want to chill out and enjoy then you got be at Nirmal Lifestyle, Mulund where the real action is taking place. It’s truly an amazing outdoor and happening destination during this season.
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In Mumbai monsoon is more than just a downpour. The soothing showers make Mumbai even more beautiful and gorgeous. With such a beautiful ambience Nirmal Lifestyle one of India’s largest Malls has organised a special Monsoon Carnival known as “Monsoon Treat” with cool and fun-filled games and lots of mouth-watering treats. This event left you spellbound with rejuvenation, festivity and happiness. A special zone serving many delicacies like “Chat” along with “Garam Chai” and “Fancy umbrellas” has been set-up through out the day. Pakodas, Samosas, Bhel, etc the most popular treats in the season. It is served with a special curry and garlic sauce. A monsoon safari in the region is a treat. Nirmal Lifestyle, the Mall to be in the monsoon is all set to welcome yet another season. The advent of the monsoon masti brings with it delight, with lots of fun, frolic and surprises for everyone and also there will be an entertainment area (one minute games, spot games, spot contests, spot quiz) will be only on weekends. 1. Garam Chai- This area will serve “garam chai” with varieties of flavours available. 2. Chat Corner- Tie-up with one of the mall outlet to sell pakodas, samosas, bhel, etc Again customers can enjoy chat at a discounted price. 3. Umbrellas- Fancy Umbrellas to be sold from this counter. Umbrellas available for Rs 100/- or on shopping bill of Rs 1000/-. 4. Entertainment Zone- One minute games, spot games, spot contests, spot quiz.
Traffic management
Traffic management includes managing foot traffic into the mall and parking facilities. Foot traffic management involves crowd management inside the operational area of a mall. The flow of people is related to the design of the mall and the spatial distribution of its tenants. For example, a star-shaped mall tends to have a problem of crowding in the centre of the mall, as everyone has to pass through the centre while moving from one side to the other. Circular malls, on the other hand, would not have this problem. They tend to have better pedestrian flow and less congestion. Managing parking facilities includes provision of ample parking and manoeuvring of cars in the parking lot.
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Foot Traffic
Foot traffic management will cover crowd management inside the operational area of a mall. It is necessary to ensure that visitors are provided with the hassle free vertical & horizontal movements in the Mall. Visitors have a healthy environment and good Indoor Air Quality in side the Mall. We will make your Mall a happening Mall so that the interest of the people is kept alive all the time. Inorbit: Mall maps Inorbit Malad is a one-of-its-kind Mall in India wherein detailed studies are done to study customer circulation and its customers. The mall has identified and divided itself into Very High Density, High Density, Medium Density, Low Density & Very Low Density Zones. This allows the Mall Management to take extra care and measures in various zones and continue with its offering of celebratory shopping experience.
Figure 1: Map of Level 0 of Inorbit Malad
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Figure 2: Map of Level 1 of Inorbit Mall Malad
Figure 3: Map of Level 2 of Inorbit Mall Malad
Source: inorbit.in/malad
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The mall is designed in such a way that the foot traffic moves smoothly. The centre of the mall has a dome and the main entrance area. It has two anchor stores placed at the two corners of the mall. There are three entry points, one each from the two anchor stores and another entry directly to the mall atrium. With three entry points, traffic management within the mall is better organised. The Food Court on the Third level ensures that the footfall of the mall is high. The Strategic placement of the food court and the gaming arcade on the 3rd floor ensure that the traffic moves through the mall to reach there. Thus giving the visitors a view of the entire mall and its different offerings by the time they reach the food court. The Presence of a multiplex on the third floor also ensures more visitors to the mall. That includes visitors who would have not ordinarily visited the mall. If the ever-increasing number of footfalls at any mall that has a multiplex theatre is any indication, the day is not far away for existing malls to opt for such a facility. With the spending capacity of middle- class people on the rise, malls are set to become favourite shopping destinations. Most middle-class people consider watching a movie at PVR, Inox, Innovative Multiplex or Fun Cinemas a luxury. The more cinegoers, the more customers at showrooms in these malls. Chances are bright for window shoppers turning in to customers. The Mall Also have various services for its visitors to ensure that the foot traffic in the mall can get home without having any travelling issues. Cool Cab On call at info desk 1 Auto stand At an open parking
These services make the experience of the shopper more hassle free. For with the mall the visitors are given an options of getting information at the information Kiosk inorder to ensure that the visitors do not have a problem manoeuvring through the mall. Information Kiosk Get all the info you need at interactive kiosk Meeting Point Wait for your companion at 1st floor
Future:Mall Walking: Inorbit is currently doing several things to increase the foot traffic in the mall. This foot traffic
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may not be at the appropriate time to cause shopping but it would make the visitors familiar with the mall and coming to the mall. The People could come to the mall in the morning for Exercise in the mall 5:30 onwards in the morning. Inorbit would need to manage this foot traffic in an efficient way inorder to ensure that this promotional activity does not cause harm to the mall,
This could also help increase foot fall: 24*7 hours mall-which is not popular in India. Mall management must try and trap BPO workers as well as young crowd which love spending time in malls till late night. Also for a household who might require any product in urgency. So 24*7 malls will increase footfalls and will mainly increase conversion.
Nirmal Lifestyle: The Foot traffic does not follow a circular flow. This would mean that the foot traffic would not move in a set pattern. There are no maps at central locations to guide people through the mall and the layout is very confusing as well. This would create a problem for the people coming into the mall to find their way around it. There is not visible information desk either at the mall. This means that the foot traffic is not well managed at Nirmal lifestyle. The various activities at the mall draws in a lot of crowd. However this crowd does not come in with a purpose to shop but like a park to relax. This means that there is less conversion of the foot traffic into actual sales. The Area where people can lounge around in NL is plenty. Hence the visit to the mall is not always directed towards shopping. Also there are not many services at the mall to help the way in which foot traffic moves in and out of the mall.
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Parking Facilities
Inorbit: Managing parking facilities will include provision of ample parking and manoeuvring of cars in the parking lot. The mall also provides ample parking space. The Parking includes a wide parking lot behind the mall as well as in the basement. The non cluttered parking lot area ensures that there is less damage to the cars being parked in this compound. The clear directions of the parking facilities ensure that there is not confusion to the visitors as well it gives a clearly allocated parking spot to each visitor with a vehicle. The various shops (like Shoppers stop) inside the mall offer various options to shoppers who have purchased something to set off the parking charges against the receipt. This helps treat for the customers that have come in to actually shop rather than window shopping. The mall offers various services at the parking facility: Car Calling Info desk 1, entrance 2, 3 & Basement Security Cabin Car Spa Get your car washed at open parking with minimum charges Purchase of some amount and above would exempt the car parking charges in the mall premises. This would help to increase conversion from window shoppers. Nirmal Lifestyle: The parking lot is at the side of the mall as well as behind it. However the mall does not have clear directions for visitors with cars at the parking area. As well as the entry to the mall centre from the parking area is not direct and no directions make the direction to enter the mall clear. The mall also does not have enough attendants to direct people. The lot also does not have clearly marked spots for parking.
Security Management in Malls
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Safety in Malls as it is a place where a mass of people gather from different age group and so all sorts of safety and security like metal detectors at all entry points, proper ventilation in case of fire, multiple fire escape routes with panic doors etc. or even open passages to rum away in case of any fire/unexpected terror strike etc.. Sufficient alarms for different situations safety officers on duty, First aid kits ambulances on duty fire tenders extinguishers, safety masks, oxygen cylinders etc. and sufficient water sources etc. are a must.
Maintenance Management
Some common maintenance issues that are addressed by all malls are as under Maintenance in malls can be categorized as – • Preventive maintenance It is a daily maintenance ( cleaning, inspection, oiling and re-tightening ), design to retain the healthy condition of equipment and prevent failure through the prevention of deterioration, periodic inspection or equipment condition diagnosis, to measure deterioration. It is further divided into periodic maintenance and predictive maintenance. Just like human life is extended by preventive medicine, the equipment service life can be prolonged by doing preventive maintenance. • Condition monitoring involves a lot of monitoring ? ? ? ? ? ? Electrical works. Mechanical (AC) works. Plumbing works. Carpentry work. Painting Works Swimming pool- Maintenance of Filtering plants, Monitoring of aqua chlorine, maintenance of underwater lighting system, water circulation systems.
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Civil Works- water proofing, tiling, plastering, restoration, repair, grouting.
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Corrective maintenance It improves equipment and its components so that preventive maintenance can be carried out reliably. Equipment with design weakness must be redesigned to improve reliability or improving maintainability
Housekeeping Services
Most malls outsource their cleaning to housekeeping service providers. A host of housekeeping options form a part of the basket of services given to the mall. Some companies have a recommendable position in the hospitality industry by rendering a wide assortment of housekeeping services. Leveraging on the manpower they have been catering these services to corporate houses, MNCs and government organizations. Therange of housekeeping services includes housekeeping services, waste disposal services, carpet cleaning services, toilet cleaning services, sweeping of floors services, mopping of floors services, dusting services, cleaning of interior wall, odor control etc. Sweeping Of Floors All tiles, terrazzo or concrete floors, landings, corridors, back entrance, fire exists, main and rear stairways and other common exists shall be swept with brush or broom.
Mopping Of Floors Mopping is carried on almost all floors except the quarry tiles, carpeted floors
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Cleaning Of Toilets The work includes cleaning of plumbing fixtures, tiles, washbasins, urinals, commodes, dispensers, doors, stall partitions, filing of paper, deodorizer and soap dispensers.
Dusting Services Dusting and cleaning of furniture and fixtures, dusting of tabletops, wood paneling and overall cleaning of specified areas. Removal of stains from tabletops and walls, where washable. Cleaning of lights and Air conditioner vents, fans, lights, panel strips, artifacts if any. Cleaning underneath of assets and behind all movable furniture.
Cleaning of carpet Carpets are cleaned with a heavy duty vacuum cleaner to remove all sand, dirt, fibrous matter, textile or any other foreign matter from the surface of body of the carpet. Carpet needs to be cleaned and shampooed with a suitable shampooing machine and cleaning agents to restore the carpet to a fresh and clean appearance. Suggested frequency for carpet shampooing: Once in 3 months in entrance and lobby areas and once in 6 months in office cubicles. Cleaning of interior walls All interior painted walls, partitions, doors, columns, screens, ceiling, surfaces and window rims shall be dusted and cleaned thoroughly and shall maintain uniformly clean appearance free from dirt, streaks, lint and cleaning marks. Odour control services Identifying and determining the types and sources of unwanted odors, controlling and removal of bad odors.
Waste Disposal Services
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Includes collection of garbage, segregation as the requirement of the industry and disposal of garbage.
Cleaning Equipments A variety of cleaning equipments brooms, brushes, signage, trolleys, bins, etc. It comprises of all cleaning chemicals from Divery Lever, Shevaram and Unique chemicals. Some companies also posses mops both Indian and imported,Cleaning solutions for: • Commercial premises viz Shopping malls, Departmental stores, • Health care sector • Corporate offices • R & D Centers • Knowledge and Training Centers
Cleaning Machineries • Vacuum Machines & Dry Vacuum Cleaner • Wet Vacuum Cleaner • Super Silent Vacuum Cleaner • Upright Vacuum Cleaner • Scrubbing Machines • Floor Steam Cleaner • Jet Pressure Machine Cleaning Outsourced
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Cleaning is an important aspect that a mall cannot overlook. Many times cleaning is outsourced by malls. We would like to take an example of an organization like Clean India group which specializes in such activities. Below is the list of few malls in Mumbai that are covered by this organization: 1. R Mall 2. Globus Stores Pvt Ltd 3. Shoppers Stop 4. Eastern Mall shopping complex 5. Raghu Leela Mall 6. Hub Mall 7. New Mumbai Mall
Performance guaranteed
Cummins Power Generation guaranteed reduction of both noise level and fuel consumption along with maximum availability of equipment. With Nirmal Group planning several similar projects in the near future, including Asia’s biggest shopping mall with space dedicated for the hypermarket, there is tremendous scope for Cummins Power Generation to offer power solutions for these future projects.
Rental Power from Cummins Power Generation met the initial need for electricity while Nirmal Lifestyles waited for a connection to the local Electricity Board utility.
Generator sets with outputs of 250, 500 and 750 kVA were combined into complete power systems at two different sites to provide power for the shopping and residential areas of Nirmal Lifestyles.
Some malls in India use marketing material to highlight their power conservation initiative like a few ads below:
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CAM Charges (Common Area Charges)
Here is the specific language from the lease agreement between the landlord and the tenants (retailer): (a) Landlord shall maintain and repair the common areas and facilities of the Shopping Center, including, without limitation, the automobile entrances, exits, and driveways and parking areas, pedestrian walks, landscaped areas, service areas, building exteriors and roofs. Landlord shall use its reasonable efforts to keep the parking area illuminated and agrees to keep all common areas swept and in a neat, clean condition. Said maintenance and repairs shall include all repairs and replacements and the supplies and materials therefor, which in Landlord’s reasonable judgment are necessary to preserve the utility of the common areas and facilities in the condition the same were in at the time of completion. (b) “Common Area Maintenance Costs” shall mean all costs and expenses of every kind paid or incurred in connection with the operation and upkeep of the common areas and other facilities within the Shopping Center, including but not limited to: lighting; sweeping; cleaning; snow removal; line painting and other painting; janitorial services; maintenance, repair and replacement of fire protection systems, sprinkler systems, storm drainage systems and other utility systems; security and security systems; insurance; personal property taxes and property taxes; electricity; repair, maintenance and replacement of directory and other common signs; maintenance, repair and replacement of paving, curbs, sidewalks, driveways, planting and landscaping, lighting and sign facilities; resurfacing of parking and drives; repair, maintenance and replacement of exterior walls (including repainting, re-staining,
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sealing or similar treatment), gutters and down spouts of any building or buildings; maintenance, repair and replacement of roofs and all components thereof; maintenance, repair and operating costs of common malls, interior atriums and other interior areas, including any buildings; maintenance, repair and replacement of any public address, loudspeaker or music system; all costs and expenses of personnel to implement the foregoing services; rental paid for machinery and equipment to carry out the foregoing services; reasonable reserves for anticipated expenditures, in Landlord’s discretion commensurate with good business practices, such as repair and replacement of roofs, parking areas, heating and air conditioning equipment and other fixtures, furnishings and equipment and the replacement of machinery and equipment utilized to carry out the forgoing services; plus twenty percent (20%) of the total of the foregoing direct costs to cover Landlord’s indirect costs. The cost of the initial construction of the common area and other facilities shall be excluded. Except, as specifically set forth above, structural repairs shall be excluded. Common Area Maintenance Costs shall be made by Landlord in accordance with sound accounting and management practices as applied to the operation and maintenance of like properties. Except for reserves, costs which are capital improvements for accounting purposes shall be amortized over their useful life (as reasonably determined by Landlord), and only the amortized portion thereof shall be included in each year’s Common Area Maintenance Costs. Tenant shall pay Tenant’s Proportionate Share of Common Area Maintenance Costs monthly in advance, on the first day of each calendar month in an amount initially estimated by Landlord as provided in Paragraph 1
. Landlord may change such estimated amount from time to time."
The Battle over CAM charges: Ever since the first lease was signed for a space in a self-contained shopping center, landlords and tenants have been at war over who should pay for the costs of maintaining common areas and operating and managing the center. The battles have reached such a pitch that some landlords and tenants are considering a truce. In a typical shopping center, the landlord owns most if not all of the land; builds buildings to house tenants (except in cases where major stores own their own land and build their own buildings); and provides parking, sidewalks, lighting and, in enclosed malls, interior
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walkways and climate control. Tenants expect to pay rent for use of the building space and will agree to maintain and repair it while they use it. But who should pay for the upkeep of other areas, those owned by the landlord but used jointly by tenants and their customers? What should be included in those costs? Fair costs for tenants Tenants will generally agree to share the cost of maintenance and repair of the parking lot (including lighting and landscaping), the sidewalks, the enclosed malls, and public amenities like restrooms. These areas are clearly used by the tenants' customers. The condition of these areas has a direct impact on the likelihood that customers will frequent the center. Smaller, in-line mall tenants usually are required to pay for the operational and management costs as well: the salaries of the center manager and on-site staff, liability insurance costs, costs for promotional activities, and legal and accounting services. Bigger boxes usually fight hard to avoid these extra costs. Many tenants also reimburse landlords for their off-site management fees by paying an administrative fee based on a percentage of the total CAM costs. Savvy tenants will reduce the percentage (which ranges from 25% to 5%), and exclude non-maintenance-type costs from the calculation (e.g., taxes, insurance, utilities). A major area of contention is the cost related to the buildings of the center, such as maintenance, repair and replacement of roofs, building foundations and exterior walls. Tenants argue, sometimes successfully, that these are not truly common areas used by their customers. The landlord already gets income from those buildings in the form of rent. Any costs of maintaining and replacing them should be paid by the landlord out of rental income. A tenant can try to reduce these costs by limiting the inclusion of replacements (vs. just a maintenance or repair item) or capital expenditures. Landlords sometimes agree to limit the amount of these capital expenditures they expense each year, either by agreeing to amortize these costs over a number of years (or, for a strong tenant, over the useful life of the improvement), or by limiting the amount of actual capital improvement dollars that will be charged in any given year. Tenants also decrease their CAM costs by getting caps on annual increases; limiting the amount of gross leasable area landlords can deduct when calculating a tenant's pro rata share (e.g., department stores, freestanding buildings, kiosks, theaters); and requiring that their pro
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rata share be based on leasable space, or at the very least, a minimum amount of occupied floor area. An agreeable solution Some landlords are considering permitting tenants to pay a fixed dollar amount toward CAM (analogous to a fixed minimum rent amount) that would increase annually at an agreed-upon rate not tied directly to the increases in the landlord's costs from year to year. In this way, tenants add certainty to their pro formas. Landlords, by not tying the CAM charge to the actual CAM cost from year to year, hope to avoid lengthy battles over CAM exclusions, caps and the like in lease negotiations. They also prevent costly audits by tenants seeking to confirm compliance with the negotiated lease provisions. The key for the landlord is the ability to forecast its annual CAM costs for the term of the lease when negotiating that fixed CAM payment and fixed annual increases. For this kind of truce on CAM costs to be successful, landlords will have to sharpen their pencils and polish their crystal balls.
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Nirmal Lifestyle:
Address: Multiplex Building, 3rd Floor, Lal Bahadur Shastri Marg, Mulund West , Mumbai- 400080, Maharashtra. Landmark: In Multiplex Building Phone: Home(022) 25937000 , Home(022) 25937100
Pubs: Entertainment: Restaurants: Parking: Website: Email: Related
Bond The Fun Bar PVR, Video Orchid, Gaming Area Mcdonald Covered nirmallifestyle.com [email protected] Footwear: RBK Store , Bata Store Computer Hardware Dealers: Shri Ram Computers and Multimedia listings : Department Store: Shoppers' Stop , Shopper's Stop Entrance Exam Training: Arjun International Furniture: @ home , Home And Bazaar Homeopathy: Baksons Homoeopathy Chartered Accountant: SP Somaiya And Company Bar & Pub: Cheers The Ultra Lounge Boutiques: Ajay Arvindbhai Khatri Boutique Jewellery: TBZ Brothers Nirmal Lifestyle Mall: Voted Mumbais Favorite Mall. A huge glass dome, large open spaces, seating around trees and some of the best shopping options = NLM. A PVR multiplex, bakery, bookstore, nightclub and Dollar store are all well spaced out between brand outlets, restaurants and snack stalls at this International Mall. The Shoprite supermarket stocks everything from fruit and veggies, frozen foods and groceries to electronic gadgets and clothes all attractively displayed. Nirmal Lifestyle is in the process of launching Phase 2 of its mall in Mulund, says a top company official. The mall will be operational by December next year. “We have invested Rs400 crore in 31
Phase 2 of Nirmal Lifestyle and we are looking at independent projects in the next financial year in different places,” says Dharmesh Jain, chairman and managing director, Nirmal Lifestyle. The global downturn has not stopped retailers from expanding, but the number of malls supposed to come up by 2010–2012 has come down drastically, said an industry expert. “In 2007 there were 400 malls which were coming up across the country till 2010-2012 but now we have only 100 malls coming up by 2012, out of which I think 15-20 malls only will be operationally successful malls,” says Anuj Puri, chairman and county head, Jones Lang Lasalle Meghraj, a global real estate services firm specializing in commercial property management, leasing, and investment management. The retail industry in India is worth $410 billion currently out of which about $20 billion is modern retail, which includes malls and chain stores, says Puri.
Inorbit mall
Inorbit is coming up with three more malls within next year (at Hyderabad, Pune & Bengaluru) with an investment of over Rs1,000 crore in these new projects. Inorbit is inaugurating a new mall at Hyderabad, which is one of the largest malls with 800,000 sqft of retail built-up area which will be operational by next month. Hypercity in Hyderabad—which occupies 100,000 sqft, has already been in operation since July 2009. “We are looking at a soft launch by early next month with two of our anchor stores—Shoppers Stop and Lifestyle and a few others,” says Kishore Bhatija, director, Inorbit. The Hyderabad mall will have 150 stores and the second will come up in Pune at Nagar Road which will occupy around 500,000 sqft. The Pune mall will be operational by August next year. The third project in the pipeline is an Inorbit mall in Whitefield, Bengaluru (capacity of 400,000 sq ft) which will be operational by December next year. “I feel the retail business has a lot of potential if you apply the right kind of strategy. We have seen a healthy growth in our business as we expanded from Malad to Navi Mumbai, Vashi,” says Mr Bhatija.
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Power Supply Issues in Malls
Where convenience becomes a necessity, malls become a priority. The rise in global warming and power cuts has made it critical for malls, as the high consumers to save energy and lend a helping hand. The layman, the catchment around the mall, the state and many more are beneficiaries of this energy conservation. Energy conversation and safety measures if not followed can prove not only hazardous but also a major setback for malls. This reduces pollution caused, warming and simultaneously increases the money saved. Apart from the malls, even the community can do their part by turning off electronics when not required, walking to closer distances, keeping the air-conditioner to a temperature of 24o and small simple other ways. Every adversity has an opportunity. Power cuts are an energy saving measure in its own. Conducting events in daylight, saving energy in different ways all in turn make the mall a preferred destination for the customers. Safety, a sensitive issue is paid a great deal of attention to by the Top management in malls. From making a guideline to preparing the rules, the management makes sure everyone comes back for a safer and a better experience. It also includes risk management issues such as essential safety measure asset liability. Some key things that a mall should possess are: • • • Uninterrupted power supply with 100% backup HVAC with adequate redundancy P A system with channeled music
Rental Power supplies initial electric needs of Nirmal Lifestyles shopping
MULUND, INDIA — Nirmal Construction Company is one of the leading professionally managed construction groups in Mumbai, managed by a team of high-profile businessmen, professionals and technical experts. Through its continuous development work and numerous projects, Nirmal Construction has contributed tremendously toward the current status of Mulund, one of Mumbai’s largest suburbs. One especially noteworthy project is the Nirmal Lifestyles shopping, which depended
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on Rental Power from Cummins Power Generation Inc. until Electricity Board power could be connected. The property of Hoechst Marrion Roussel Ltd. on L.B.S.Road was acquired to lay the foundation for a dream project, “Nirmal Lifestyles.” This project redefined the term “HOMES” as “Homes, Offi ces, Malls and Experiences.” Nirmal Lifestyles is India’s fi rst fullyintegrated and intelligent township with high-tech homes equipped with computers, state-of-the-art living and the country’s biggest shopping mall. The three story Lifestyles Mall includes a six-screen multiplex movie theater and features brand-name stores such as Shopper’s Stop, McDonald’s®, The Home Store® and Tribhovandas Bhimji Zaveri, among others. The mall has become a landmark not only for the residents of Mulund, but also for people visiting from neighboring suburbs and townships.
The need Continuous and reliable round-the-clock power in the range of 4 MVA was required for the shopping and hyper-malls, and an additional 2 MVA was needed for the residential area. Since the Electricity Board power would be unavailable for at least 10 months, the customer opted for a rental solution. Even though there were many local rental power suppliers, the customer was dissatisfied with both the service and the performance they offered.
The challenge The challenge experienced in this project was the customer’s immediate requirement for power. The customer was looking for round-the-clock power backup with low sound levels and optimum fuel efficiency. Power supply had to be continuous, without any loss in supply even during the installation period. The duration allotted for installation was four to six weeks from the day of the placement of the order. Moreover, the customer was looking for a complete rental solution on a daily basis unlike what was offered by any of the local rental companies.
The solution Keeping in mind the customer’s immediate need for power, Cummins Power Generation offered a soundproofed, synchronized package of 1 x 750, 2 x 500 and 1 x 250 kVA DG sets. These DG sets with acoustic enclosures conform to the existing norms for noise and emission and offer round-theclock service backup providing continuous power supply for all of the customer’s needs. The solution offered a superior package in terms of performance, support and aesthetics with the acoustic sets having been customized according to the customer’s needs and specifications.
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References
1. www.inorbit.in 2. www.nirmallifestyle.com 3. retailtrafficmag.com/mag/retail_battle_cam_charges/ 4. finneservices.com/Housekeeping.aspx 5. http://www.slvgroup.in/mall_management_service.html 6. http://en.allexperts.com/q/Careers-Business-1481/2009/10/maintenance-management-1.htm 7. http://cmmspro.com/types-of-maintenance.asp 8. http://reliabilityweb.com/index.php/articles/total_productive_maintenance/ 9. http://ezinearticles.com/?Retail-Malls-in-India&id=4095127 10. http://www.slvgroup.in/sams.html
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doc_753558822.doc
The doc about topics like Infrastructure Management, Ambience Management, Traffic management, Security Management in Malls, Maintenance Management, CAM Charges (Common Area Charges), Power Supply Issues in MallsThis doc on retail management discusses have compared 2 malls at very extremes, Inorbit mall (Malad, Mumbai) & Nirmal Lifestyle (Mulund, Mumbai)
Facility Management in Mall Operations
Comparison
In this report we have compared 2 malls at very extremes, Inorbit mall (Malad, Mumbai) & Nirmal Lifestyle (Mulund, Mumbai). Through this we try to compare the facilities for operations provided by both these malls. At one end is Inorbit mall (Malad, Mumbai) which provides excellent facilities and has a world class infrastructure and has won many awards for its facilities management, while on the other end is Nirmal Lifestyle, which provides an illustration of poor and shoddy mall management. The provided facts and numbers support our claim.
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Table Of Contents Comparison.................................................................2 Infrastructure Management..........................................4 Conclusion.................................................................10 Ambience Management..............................................11 Traffic management...................................................16 Security Management in Malls....................................21 Maintenance Management.........................................22 CAM Charges (Common Area Charges)........................27 Power Supply Issues in Malls......................................33 References................................................................35
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Infrastructure Management
Infrastructure management is the term that’s provided to the management of facilities provided to the tenants within the mall. This includes provision of adequate water supply, adequate power supply safety issues in case of emergency and miscellaneous issues related to signage, power, sanitation, etc. These form an integral part of mall management as they are the crucial amenities that any tenant would look for while selecting a mall for business. It also includes risk management issues such as essential safety measure asset liability and environmental audits as well as emergency and evacuation training.
Source: Jones Lang LaSalle Meghraj
A consumer is attracted to a mall because of the availability of world-class ambience and services, exposure to a multitude of brands, tempting promotional offers and significant
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periodic discounts. The superior ease of shopping in air-conditioned, aesthetic comfort as well as access to a variety of food options are added incentives to mall visitors.
Inorbit Mall (Malad, Mumbai)
Inorbit Mall, a sprawling shopping mall with a retail area of 3.64 lakh sq.ft located in Mumbai, India is considered to be one of the most premium mall in the country came to life on January 23rd 2004 with Lifestyle being its first baby. Inorbit is at a prime location between Goregaon and Malad, and the emerging business district of Link Road. The mall takes pride in introducing suburban Mumbai`s first ever hypermarket, “Spencer`s” under its roof. Along with this landmark offering to the people of Mumbai, it also opened with the largest “Shoppers Stop” offering varied range of exclusive clothing line from brands like Pepe, Levis, Calvin Klein, FCUK, Zodiac, Louis Phillipe, Raymods etc. Inorbit follows strict and efficient management systems where in all the processes and systems are stream lined to give best mall working functioning and environments for its customers and employees. This attribute led the Mall win “Mall Of the Year”, “Shopping Centre Of The Year” awards in 2005 and prestigious "International Maxi Award " in 2007. Inorbit Malad’s consistent drive for excellence in offering best to its customers, clients & retailers soon became the industry standard.
Facilities management at Inorbit (Malad, Mumbai)
Inorbit Mall in Mumbai by K Raheja Corp is a good example of facility management in a mall. It has two anchor stores placed at the two corners of the mall. There are three entry points, one each from the two anchor stores and another entry directly to the mall atrium. With three entry points, traffic management within the mall is better organised. The mall also provides ample parking space and superior infrastructure management. The Inorbit Mall commands higher rental values per sq ft per month compared with other malls in the northwestern suburbs of Mumbai, indicating its success story. The low vacancy rates at Inorbit Mall are about 2% compared with an average of 10–15% in other north-western suburban malls during the same period. This indicates the popularity of this mall over its competitors.
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Inorbit Malad goes one step ahead and thinks beyond what others do, which has resulted into many innovative services being offered to its customers absolutely free. The Mall takes utmost care in offering trouble free shopping experiences by providing services such as Forex Counter, ATM, Baby Changing Unit, Bag park, Wheelchairs, Wi-Fi Service, Car Calling, Free Newspapers, 24 hrs ambulances on site, one of a kind Car Spa, Gift Wrapping Service & PCO.
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Inorbit at your service:
Ambulance In case of any emergency
ATM Auto stand Baby Care Standard Chartered at At an open parking A private place for entrance 2 & Citi Bank mother & baby. Turn on 2nd Floor right at main entrance
Baby Change Bag Park Change baby’s diapers Turn left at main in ladies toilet & baby entrance to safely park care room your bags with minimum charges
Car Calling Info desk 1, entrance 2, 3 & Basement Security Cabin
Car Spa Get your car washed at open parking with minimum charges
Communication Center Local calls, STD, ISD, Xerox, Courier
Cool Cab On call at info desk 1
Cyber Cafe Turn left at main entrance
Forex Service by Thomas Cook near entrance 2
Gift Wrap Information Kiosk With minimum Get all the info you need charges near entrance at interactive kiosk 2
Lost & Found At information desk
Mechanic On call at info desk, main Entrance
Meeting Point Newspaper Wait for your Free at entrance 2 companion at 1st floor Opp. Info desk1 & Food 7
Wheel Chair Near all the entrances &
Wi-fi Turn left at main entrance
court
Basement Security Cabin
Nirmal Lifestyle Mall
The mall has been built on most challenging concept, ever built in the country. The open mall concept not only placed Nirmal Lifestyle on national platter, but has been successful in defying all myths associated with its popularity. It was voted as “Mumbai’s Favorite Mall” twice by a survey done by popular news dailies. The Glass dome is largest in the south East Asia, hence is one of the beautiful features of the mall. It also has the largest open space area, which complements beauty with hassle-free shopping. It has almost all famous brands under its wide stretch arena. While, constant efforts from our end make this also the most entertaining mall in the city, with most fun and entertaining features. The proposed plan of integrated projects in four phases would make it to be one of largest convention centers in this part of the globe. Nirmal Lifestyles is the Shoprite Hyper-the food store. It is not only huge but attractively laid out and reminds one of similar food stores in the USA. One can spend any amount of time in these stores. First take a round to see what is available and what you have to buy (everything is available). You will definitely end up buying a lot, particularly if you are a first timer! It will take quite a while. Like the Western countries they have good size carts available to go on putting your picks. The markets are Global now and so you have items from all over; USA, Europe and the Arab world. The fruit section has all kind of fruits from many countries. Not only apples and pears, but even watermelon and many others are stacked enticingly! For items sold by weight there is weighing facility and the attendant seals the produce in a sack and puts the weight sticker. Then you go to the register and pay quickly. There is fun too to enjoy the eatery kiosks in the rather sprawling compound. Ice cream, sandwich, popcorn, and other parlors from where one can buy and either sit down or eat while strolling. In fact evenings attract large number of ‘picnickers’ who just come and enjoy the rarefied, clean, inviting environ where one can stroll, relax, sit and enjoy a snack or two with your beloved or family equally easily.
Facilities management at Nirmal Lifestyle (Mulund, Mumbai)
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Nirmal Lifestyle Mall in Mumbai by Nirmal lifestyle group is a good example of poor facility management in a mall. There are three entry points, one each from the two anchor stores and another entry directly to the mall atrium. With three entry points, traffic management within the mall is better organised. The mall limited parking space and superior infrastructure management. The Mall commands industry average rental values per sq ft per month compared with other malls in the central side of Mumbai, indicating its a partial success story. There are high vacancies rates at Nirmal lifestyle Mall are about 20% compared with an average of 10–15% in malls during the same period. This indicates that is far lesser popularity of this mall over its competitors.
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Nirmal Lifestyle at your service:
Ambulance In case of any emergency
ATM Citi Bank on Floor
Baby Change Bag Park Change baby’s Turn left at main diapers in ladies toilet entrance to safely park & baby care room your bags with minimum charges
Car Spa Communication Information Kiosk Get your car washed Center Get all the info you at open parking with Local calls, STD, need at interactive minimum charges ISD, Xerox, Courier kiosk
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Conclusion
Hence Inorbit mall is an excellent example of efficient mall management compared to Nirmal Lifestyle which barely offers half the facilities offered by Inorbit. Besides Inorbit keeps resetting industry standards, while Nirmal Lifestyle mall has been very static since its inception, as to have not improved on its standards. With such poor standards of infrastructure management no wonder Nirmal has such poor record in vacancy prices and rates.
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Ambience Management
The overall shopping experience provided for consumers becomes an important factor for the success of any mall. AM includes management of parks, etc and overall look of the mall. A mall is not just a place for shopping but is also a place where people spend their leisure time. The lush green landscaping (with seating) and the presence of food and beverage inside or outside the mall can increase foot traffic. A mall is not just a place for shopping but it is a place where one can spend leisure time. The visitors of the Mall need to have a very nice and comfortable time in the Mall and only then they come to the Mall time and again. AM requires a careful approach to ensure that the visitors do not face any problems in the Mall and they leave the Mall with nostalgic memories. Inorbit Inorbit Malad takes pride in its mission of creating celebratory environment for retail so that the concept of retail therapy functions at its best giving the best experiences filled with fun, frolic and amaze to its customers. It believes in the idea of creating and giving the “WOW” feeling every time a customer walks in the doors of the Mall. To achieve the concept of “WOW” for its customers, the mall conducts various events through out the year to continue with celebrations and creating celebratory environment for everyone. Inorbit Malad follows the concept of “The Value Diamond” which comprises and concentrates of its Promoters, Retailers, Society & Customers which has resulted and enabled the Mall to deliver value consistently. Inorbit Malad goes one step ahead and thinks beyond what others do, which has resulted into many innovative services being offered to its customers absolutely free. The Mall takes utmost care in offering trouble free shopping experiences by providing services such as Wheelchairs, Forex Counter, Baby Changing Unit, Wi-Fi Service, Car Calling, Free Newspapers, 24 hrs ambulances on site, one of a kind Car Spa, Gift Wrapping Service, PCO.
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Food Court: A Food Court is a major contributor to the ambience of the mall. Here’s a food court that is never empty, infact so much is the rush that it might scare you to move elsewhere, but if you have grit, and some patience, you will sail through as the place has a delectable spread to choose from. From freshly baked bread paranthas to Australian cookies to the choicest South Indian cuisine, you name it. At 1.2 million square feet of space, it is one of the largest malls in South East Asia. The seating area, you can imagine, is huge. There are many restaurants such as Nando`s, and Ruby Tuesday to choose from if the hustle-bustle in the center ruffles your feathers, otherwise, just make your way to the fast-food counters and order that lip-smacking hotdog or a light bite croissant that you have been eyeing ever since you got here. Light up in the smoking area if you have to, and tuck into some mango ice-cream at the gelato counter.
Festivals: On festivals, the malls can undoubtedly compete with a mela what with the carnival-like atmosphere and no elbow room for the visitors. Among malls in Noida great India place is quite popular and even many people go to Shipra mall to catch a movie or even to spend their time with their loved ones. You can even find retail malls in Gurgaon. We generally go to these malls for shopping. These are what we call rental malls. India has opted the option of mall culture now. During festivals or to celebrate anyone's birthday or anniversary we go to malls. These malls earn a lot and are given to franchisees for rent. Punjab’s would soon have its first theme-based festival mall in Ludhiana. Aeren R, a leading real estate developer with diversified interests in speciality malls, integrated townships, group housing, senior citizen homes and entertainment, has tied up with Fishman Group from Israel for the festival city project in Ludhiana, the business hub of Punjab.
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Slated to be the first theme-based project, the festival city would help people experience the true spirit of festivals like Diwali, Dusshera, Makar Sankranti, Baisakhi and Holi, all within the theme-based mall. Conduct some activities related to the local and regional festivals would help increase footfall and conversion. Hence the Ambience of a mall adds a great deal to the success of the mall.
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Nirmal Lifestyle The mall has been built on most challenging concept, ever built in the country. The open mall concept not only placed Nirmal Lifestyle on national platter, but has been successful in defying all myths associated with its popularity. It was voted as “Mumbai’s Favorite Mall” twice by a survey done by popular news dailies. The Glass dome is largest in the south East Asia, hence is one of the beautiful features of the mall. It also has the largest open space area, which complements beauty with hassle-free shopping. It has almost all famous brands under its wide stretch arena. While, constant efforts from our end make this also the most entertaining mall in the city, with most fun and entertaining features. The proposed plan of integrated projects in four phases would make it to be one of largest convention centers in this part of the globe. Nirmal Lifestyles is a fantastic place for shopping and entertainment. It has everything which we always need to buy. Lots n lots of restaurants cloth stores, multiplex, Hypermarket etc. It has a lot of open space where we can roam very freely and kids can enjoy and play. We can forget our tensions for the moment here. They organize music and other programmes very frequently and every saturdays and sundays. There are also lots of Cloth stores like Zodiac, Van Heusen, Peter England, Fashion Station, Shoppers Stop etc. It has also the Largest Dome in the country and it covers solar system in it. This adds tremendously to the ambience of the mall. There is also one Hypermarket called Shoprite Hypermarket. It has everything which you want to buy for yourself and house.
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Overall Look: Large Dome and the solar system adds ambience of the mall. The Shopping under the sky concept of a mall was a new initiative by Nirmal Lifestyle. This brought in a lot of curious and initial footfall into the mall. It has a lot of Natural Landscaping like trees in the mall. Negative: However when the monsoons came around the heavy rains one year flooded the mall and the water went into individual stores. These stores had to put up cement and bricks barricade to block the doorway of their shops to prevent water from coming in. This deteriorated the overall look of the mall. The patchy work of cement and brick made the mall unattractive. Also, since the beginning the management was not able to keep up the look of the mall. Hence the mall that looked good in the beginning but due to bad management has deteriorated over the years. Food Court There are many restaurants like Mcdonalds, Sachins, Pizza Hut, Delhi Darbar, Cafe Mocha etc. Where we can get any type of food what ever we like. There is no central location for the food court. There are restaurants situated all over the mall. One negative is that certain food places like McDonalds are situated at the entrance. This means that the people who want to visit Mc Donalds would not be passing through the mall. Hence, it looses out on footfall that could be converted into sales. Festivals Nirmal Lifestyle constantly comes up with fun festival activities to bring in the crowds. Theses festivals are timed to the environment like a summer camp activities at the mall during the summer vacations when children are free. One such festival organised was: Monsoon Treat: Monsoon, the season of rainbows and dancing peacocks, is certainly not to be wasted indoors. A special season of the year, it brings everything to you afresh. So if you feeling bored and want to chill out and enjoy then you got be at Nirmal Lifestyle, Mulund where the real action is taking place. It’s truly an amazing outdoor and happening destination during this season.
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In Mumbai monsoon is more than just a downpour. The soothing showers make Mumbai even more beautiful and gorgeous. With such a beautiful ambience Nirmal Lifestyle one of India’s largest Malls has organised a special Monsoon Carnival known as “Monsoon Treat” with cool and fun-filled games and lots of mouth-watering treats. This event left you spellbound with rejuvenation, festivity and happiness. A special zone serving many delicacies like “Chat” along with “Garam Chai” and “Fancy umbrellas” has been set-up through out the day. Pakodas, Samosas, Bhel, etc the most popular treats in the season. It is served with a special curry and garlic sauce. A monsoon safari in the region is a treat. Nirmal Lifestyle, the Mall to be in the monsoon is all set to welcome yet another season. The advent of the monsoon masti brings with it delight, with lots of fun, frolic and surprises for everyone and also there will be an entertainment area (one minute games, spot games, spot contests, spot quiz) will be only on weekends. 1. Garam Chai- This area will serve “garam chai” with varieties of flavours available. 2. Chat Corner- Tie-up with one of the mall outlet to sell pakodas, samosas, bhel, etc Again customers can enjoy chat at a discounted price. 3. Umbrellas- Fancy Umbrellas to be sold from this counter. Umbrellas available for Rs 100/- or on shopping bill of Rs 1000/-. 4. Entertainment Zone- One minute games, spot games, spot contests, spot quiz.
Traffic management
Traffic management includes managing foot traffic into the mall and parking facilities. Foot traffic management involves crowd management inside the operational area of a mall. The flow of people is related to the design of the mall and the spatial distribution of its tenants. For example, a star-shaped mall tends to have a problem of crowding in the centre of the mall, as everyone has to pass through the centre while moving from one side to the other. Circular malls, on the other hand, would not have this problem. They tend to have better pedestrian flow and less congestion. Managing parking facilities includes provision of ample parking and manoeuvring of cars in the parking lot.
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Foot Traffic
Foot traffic management will cover crowd management inside the operational area of a mall. It is necessary to ensure that visitors are provided with the hassle free vertical & horizontal movements in the Mall. Visitors have a healthy environment and good Indoor Air Quality in side the Mall. We will make your Mall a happening Mall so that the interest of the people is kept alive all the time. Inorbit: Mall maps Inorbit Malad is a one-of-its-kind Mall in India wherein detailed studies are done to study customer circulation and its customers. The mall has identified and divided itself into Very High Density, High Density, Medium Density, Low Density & Very Low Density Zones. This allows the Mall Management to take extra care and measures in various zones and continue with its offering of celebratory shopping experience.
Figure 1: Map of Level 0 of Inorbit Malad
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Figure 2: Map of Level 1 of Inorbit Mall Malad
Figure 3: Map of Level 2 of Inorbit Mall Malad
Source: inorbit.in/malad
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The mall is designed in such a way that the foot traffic moves smoothly. The centre of the mall has a dome and the main entrance area. It has two anchor stores placed at the two corners of the mall. There are three entry points, one each from the two anchor stores and another entry directly to the mall atrium. With three entry points, traffic management within the mall is better organised. The Food Court on the Third level ensures that the footfall of the mall is high. The Strategic placement of the food court and the gaming arcade on the 3rd floor ensure that the traffic moves through the mall to reach there. Thus giving the visitors a view of the entire mall and its different offerings by the time they reach the food court. The Presence of a multiplex on the third floor also ensures more visitors to the mall. That includes visitors who would have not ordinarily visited the mall. If the ever-increasing number of footfalls at any mall that has a multiplex theatre is any indication, the day is not far away for existing malls to opt for such a facility. With the spending capacity of middle- class people on the rise, malls are set to become favourite shopping destinations. Most middle-class people consider watching a movie at PVR, Inox, Innovative Multiplex or Fun Cinemas a luxury. The more cinegoers, the more customers at showrooms in these malls. Chances are bright for window shoppers turning in to customers. The Mall Also have various services for its visitors to ensure that the foot traffic in the mall can get home without having any travelling issues. Cool Cab On call at info desk 1 Auto stand At an open parking
These services make the experience of the shopper more hassle free. For with the mall the visitors are given an options of getting information at the information Kiosk inorder to ensure that the visitors do not have a problem manoeuvring through the mall. Information Kiosk Get all the info you need at interactive kiosk Meeting Point Wait for your companion at 1st floor
Future:Mall Walking: Inorbit is currently doing several things to increase the foot traffic in the mall. This foot traffic
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may not be at the appropriate time to cause shopping but it would make the visitors familiar with the mall and coming to the mall. The People could come to the mall in the morning for Exercise in the mall 5:30 onwards in the morning. Inorbit would need to manage this foot traffic in an efficient way inorder to ensure that this promotional activity does not cause harm to the mall,
This could also help increase foot fall: 24*7 hours mall-which is not popular in India. Mall management must try and trap BPO workers as well as young crowd which love spending time in malls till late night. Also for a household who might require any product in urgency. So 24*7 malls will increase footfalls and will mainly increase conversion.
Nirmal Lifestyle: The Foot traffic does not follow a circular flow. This would mean that the foot traffic would not move in a set pattern. There are no maps at central locations to guide people through the mall and the layout is very confusing as well. This would create a problem for the people coming into the mall to find their way around it. There is not visible information desk either at the mall. This means that the foot traffic is not well managed at Nirmal lifestyle. The various activities at the mall draws in a lot of crowd. However this crowd does not come in with a purpose to shop but like a park to relax. This means that there is less conversion of the foot traffic into actual sales. The Area where people can lounge around in NL is plenty. Hence the visit to the mall is not always directed towards shopping. Also there are not many services at the mall to help the way in which foot traffic moves in and out of the mall.
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Parking Facilities
Inorbit: Managing parking facilities will include provision of ample parking and manoeuvring of cars in the parking lot. The mall also provides ample parking space. The Parking includes a wide parking lot behind the mall as well as in the basement. The non cluttered parking lot area ensures that there is less damage to the cars being parked in this compound. The clear directions of the parking facilities ensure that there is not confusion to the visitors as well it gives a clearly allocated parking spot to each visitor with a vehicle. The various shops (like Shoppers stop) inside the mall offer various options to shoppers who have purchased something to set off the parking charges against the receipt. This helps treat for the customers that have come in to actually shop rather than window shopping. The mall offers various services at the parking facility: Car Calling Info desk 1, entrance 2, 3 & Basement Security Cabin Car Spa Get your car washed at open parking with minimum charges Purchase of some amount and above would exempt the car parking charges in the mall premises. This would help to increase conversion from window shoppers. Nirmal Lifestyle: The parking lot is at the side of the mall as well as behind it. However the mall does not have clear directions for visitors with cars at the parking area. As well as the entry to the mall centre from the parking area is not direct and no directions make the direction to enter the mall clear. The mall also does not have enough attendants to direct people. The lot also does not have clearly marked spots for parking.
Security Management in Malls
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Safety in Malls as it is a place where a mass of people gather from different age group and so all sorts of safety and security like metal detectors at all entry points, proper ventilation in case of fire, multiple fire escape routes with panic doors etc. or even open passages to rum away in case of any fire/unexpected terror strike etc.. Sufficient alarms for different situations safety officers on duty, First aid kits ambulances on duty fire tenders extinguishers, safety masks, oxygen cylinders etc. and sufficient water sources etc. are a must.
Maintenance Management
Some common maintenance issues that are addressed by all malls are as under Maintenance in malls can be categorized as – • Preventive maintenance It is a daily maintenance ( cleaning, inspection, oiling and re-tightening ), design to retain the healthy condition of equipment and prevent failure through the prevention of deterioration, periodic inspection or equipment condition diagnosis, to measure deterioration. It is further divided into periodic maintenance and predictive maintenance. Just like human life is extended by preventive medicine, the equipment service life can be prolonged by doing preventive maintenance. • Condition monitoring involves a lot of monitoring ? ? ? ? ? ? Electrical works. Mechanical (AC) works. Plumbing works. Carpentry work. Painting Works Swimming pool- Maintenance of Filtering plants, Monitoring of aqua chlorine, maintenance of underwater lighting system, water circulation systems.
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Civil Works- water proofing, tiling, plastering, restoration, repair, grouting.
•
Corrective maintenance It improves equipment and its components so that preventive maintenance can be carried out reliably. Equipment with design weakness must be redesigned to improve reliability or improving maintainability
Housekeeping Services
Most malls outsource their cleaning to housekeeping service providers. A host of housekeeping options form a part of the basket of services given to the mall. Some companies have a recommendable position in the hospitality industry by rendering a wide assortment of housekeeping services. Leveraging on the manpower they have been catering these services to corporate houses, MNCs and government organizations. Therange of housekeeping services includes housekeeping services, waste disposal services, carpet cleaning services, toilet cleaning services, sweeping of floors services, mopping of floors services, dusting services, cleaning of interior wall, odor control etc. Sweeping Of Floors All tiles, terrazzo or concrete floors, landings, corridors, back entrance, fire exists, main and rear stairways and other common exists shall be swept with brush or broom.
Mopping Of Floors Mopping is carried on almost all floors except the quarry tiles, carpeted floors
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Cleaning Of Toilets The work includes cleaning of plumbing fixtures, tiles, washbasins, urinals, commodes, dispensers, doors, stall partitions, filing of paper, deodorizer and soap dispensers.
Dusting Services Dusting and cleaning of furniture and fixtures, dusting of tabletops, wood paneling and overall cleaning of specified areas. Removal of stains from tabletops and walls, where washable. Cleaning of lights and Air conditioner vents, fans, lights, panel strips, artifacts if any. Cleaning underneath of assets and behind all movable furniture.
Cleaning of carpet Carpets are cleaned with a heavy duty vacuum cleaner to remove all sand, dirt, fibrous matter, textile or any other foreign matter from the surface of body of the carpet. Carpet needs to be cleaned and shampooed with a suitable shampooing machine and cleaning agents to restore the carpet to a fresh and clean appearance. Suggested frequency for carpet shampooing: Once in 3 months in entrance and lobby areas and once in 6 months in office cubicles. Cleaning of interior walls All interior painted walls, partitions, doors, columns, screens, ceiling, surfaces and window rims shall be dusted and cleaned thoroughly and shall maintain uniformly clean appearance free from dirt, streaks, lint and cleaning marks. Odour control services Identifying and determining the types and sources of unwanted odors, controlling and removal of bad odors.
Waste Disposal Services
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Includes collection of garbage, segregation as the requirement of the industry and disposal of garbage.
Cleaning Equipments A variety of cleaning equipments brooms, brushes, signage, trolleys, bins, etc. It comprises of all cleaning chemicals from Divery Lever, Shevaram and Unique chemicals. Some companies also posses mops both Indian and imported,Cleaning solutions for: • Commercial premises viz Shopping malls, Departmental stores, • Health care sector • Corporate offices • R & D Centers • Knowledge and Training Centers
Cleaning Machineries • Vacuum Machines & Dry Vacuum Cleaner • Wet Vacuum Cleaner • Super Silent Vacuum Cleaner • Upright Vacuum Cleaner • Scrubbing Machines • Floor Steam Cleaner • Jet Pressure Machine Cleaning Outsourced
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Cleaning is an important aspect that a mall cannot overlook. Many times cleaning is outsourced by malls. We would like to take an example of an organization like Clean India group which specializes in such activities. Below is the list of few malls in Mumbai that are covered by this organization: 1. R Mall 2. Globus Stores Pvt Ltd 3. Shoppers Stop 4. Eastern Mall shopping complex 5. Raghu Leela Mall 6. Hub Mall 7. New Mumbai Mall
Performance guaranteed
Cummins Power Generation guaranteed reduction of both noise level and fuel consumption along with maximum availability of equipment. With Nirmal Group planning several similar projects in the near future, including Asia’s biggest shopping mall with space dedicated for the hypermarket, there is tremendous scope for Cummins Power Generation to offer power solutions for these future projects.
Rental Power from Cummins Power Generation met the initial need for electricity while Nirmal Lifestyles waited for a connection to the local Electricity Board utility.
Generator sets with outputs of 250, 500 and 750 kVA were combined into complete power systems at two different sites to provide power for the shopping and residential areas of Nirmal Lifestyles.
Some malls in India use marketing material to highlight their power conservation initiative like a few ads below:
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CAM Charges (Common Area Charges)
Here is the specific language from the lease agreement between the landlord and the tenants (retailer): (a) Landlord shall maintain and repair the common areas and facilities of the Shopping Center, including, without limitation, the automobile entrances, exits, and driveways and parking areas, pedestrian walks, landscaped areas, service areas, building exteriors and roofs. Landlord shall use its reasonable efforts to keep the parking area illuminated and agrees to keep all common areas swept and in a neat, clean condition. Said maintenance and repairs shall include all repairs and replacements and the supplies and materials therefor, which in Landlord’s reasonable judgment are necessary to preserve the utility of the common areas and facilities in the condition the same were in at the time of completion. (b) “Common Area Maintenance Costs” shall mean all costs and expenses of every kind paid or incurred in connection with the operation and upkeep of the common areas and other facilities within the Shopping Center, including but not limited to: lighting; sweeping; cleaning; snow removal; line painting and other painting; janitorial services; maintenance, repair and replacement of fire protection systems, sprinkler systems, storm drainage systems and other utility systems; security and security systems; insurance; personal property taxes and property taxes; electricity; repair, maintenance and replacement of directory and other common signs; maintenance, repair and replacement of paving, curbs, sidewalks, driveways, planting and landscaping, lighting and sign facilities; resurfacing of parking and drives; repair, maintenance and replacement of exterior walls (including repainting, re-staining,
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sealing or similar treatment), gutters and down spouts of any building or buildings; maintenance, repair and replacement of roofs and all components thereof; maintenance, repair and operating costs of common malls, interior atriums and other interior areas, including any buildings; maintenance, repair and replacement of any public address, loudspeaker or music system; all costs and expenses of personnel to implement the foregoing services; rental paid for machinery and equipment to carry out the foregoing services; reasonable reserves for anticipated expenditures, in Landlord’s discretion commensurate with good business practices, such as repair and replacement of roofs, parking areas, heating and air conditioning equipment and other fixtures, furnishings and equipment and the replacement of machinery and equipment utilized to carry out the forgoing services; plus twenty percent (20%) of the total of the foregoing direct costs to cover Landlord’s indirect costs. The cost of the initial construction of the common area and other facilities shall be excluded. Except, as specifically set forth above, structural repairs shall be excluded. Common Area Maintenance Costs shall be made by Landlord in accordance with sound accounting and management practices as applied to the operation and maintenance of like properties. Except for reserves, costs which are capital improvements for accounting purposes shall be amortized over their useful life (as reasonably determined by Landlord), and only the amortized portion thereof shall be included in each year’s Common Area Maintenance Costs. Tenant shall pay Tenant’s Proportionate Share of Common Area Maintenance Costs monthly in advance, on the first day of each calendar month in an amount initially estimated by Landlord as provided in Paragraph 1
. Landlord may change such estimated amount from time to time."The Battle over CAM charges: Ever since the first lease was signed for a space in a self-contained shopping center, landlords and tenants have been at war over who should pay for the costs of maintaining common areas and operating and managing the center. The battles have reached such a pitch that some landlords and tenants are considering a truce. In a typical shopping center, the landlord owns most if not all of the land; builds buildings to house tenants (except in cases where major stores own their own land and build their own buildings); and provides parking, sidewalks, lighting and, in enclosed malls, interior
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walkways and climate control. Tenants expect to pay rent for use of the building space and will agree to maintain and repair it while they use it. But who should pay for the upkeep of other areas, those owned by the landlord but used jointly by tenants and their customers? What should be included in those costs? Fair costs for tenants Tenants will generally agree to share the cost of maintenance and repair of the parking lot (including lighting and landscaping), the sidewalks, the enclosed malls, and public amenities like restrooms. These areas are clearly used by the tenants' customers. The condition of these areas has a direct impact on the likelihood that customers will frequent the center. Smaller, in-line mall tenants usually are required to pay for the operational and management costs as well: the salaries of the center manager and on-site staff, liability insurance costs, costs for promotional activities, and legal and accounting services. Bigger boxes usually fight hard to avoid these extra costs. Many tenants also reimburse landlords for their off-site management fees by paying an administrative fee based on a percentage of the total CAM costs. Savvy tenants will reduce the percentage (which ranges from 25% to 5%), and exclude non-maintenance-type costs from the calculation (e.g., taxes, insurance, utilities). A major area of contention is the cost related to the buildings of the center, such as maintenance, repair and replacement of roofs, building foundations and exterior walls. Tenants argue, sometimes successfully, that these are not truly common areas used by their customers. The landlord already gets income from those buildings in the form of rent. Any costs of maintaining and replacing them should be paid by the landlord out of rental income. A tenant can try to reduce these costs by limiting the inclusion of replacements (vs. just a maintenance or repair item) or capital expenditures. Landlords sometimes agree to limit the amount of these capital expenditures they expense each year, either by agreeing to amortize these costs over a number of years (or, for a strong tenant, over the useful life of the improvement), or by limiting the amount of actual capital improvement dollars that will be charged in any given year. Tenants also decrease their CAM costs by getting caps on annual increases; limiting the amount of gross leasable area landlords can deduct when calculating a tenant's pro rata share (e.g., department stores, freestanding buildings, kiosks, theaters); and requiring that their pro
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rata share be based on leasable space, or at the very least, a minimum amount of occupied floor area. An agreeable solution Some landlords are considering permitting tenants to pay a fixed dollar amount toward CAM (analogous to a fixed minimum rent amount) that would increase annually at an agreed-upon rate not tied directly to the increases in the landlord's costs from year to year. In this way, tenants add certainty to their pro formas. Landlords, by not tying the CAM charge to the actual CAM cost from year to year, hope to avoid lengthy battles over CAM exclusions, caps and the like in lease negotiations. They also prevent costly audits by tenants seeking to confirm compliance with the negotiated lease provisions. The key for the landlord is the ability to forecast its annual CAM costs for the term of the lease when negotiating that fixed CAM payment and fixed annual increases. For this kind of truce on CAM costs to be successful, landlords will have to sharpen their pencils and polish their crystal balls.
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Nirmal Lifestyle:
Address: Multiplex Building, 3rd Floor, Lal Bahadur Shastri Marg, Mulund West , Mumbai- 400080, Maharashtra. Landmark: In Multiplex Building Phone: Home(022) 25937000 , Home(022) 25937100
Pubs: Entertainment: Restaurants: Parking: Website: Email: Related
Bond The Fun Bar PVR, Video Orchid, Gaming Area Mcdonald Covered nirmallifestyle.com [email protected] Footwear: RBK Store , Bata Store Computer Hardware Dealers: Shri Ram Computers and Multimedia listings : Department Store: Shoppers' Stop , Shopper's Stop Entrance Exam Training: Arjun International Furniture: @ home , Home And Bazaar Homeopathy: Baksons Homoeopathy Chartered Accountant: SP Somaiya And Company Bar & Pub: Cheers The Ultra Lounge Boutiques: Ajay Arvindbhai Khatri Boutique Jewellery: TBZ Brothers Nirmal Lifestyle Mall: Voted Mumbais Favorite Mall. A huge glass dome, large open spaces, seating around trees and some of the best shopping options = NLM. A PVR multiplex, bakery, bookstore, nightclub and Dollar store are all well spaced out between brand outlets, restaurants and snack stalls at this International Mall. The Shoprite supermarket stocks everything from fruit and veggies, frozen foods and groceries to electronic gadgets and clothes all attractively displayed. Nirmal Lifestyle is in the process of launching Phase 2 of its mall in Mulund, says a top company official. The mall will be operational by December next year. “We have invested Rs400 crore in 31
Phase 2 of Nirmal Lifestyle and we are looking at independent projects in the next financial year in different places,” says Dharmesh Jain, chairman and managing director, Nirmal Lifestyle. The global downturn has not stopped retailers from expanding, but the number of malls supposed to come up by 2010–2012 has come down drastically, said an industry expert. “In 2007 there were 400 malls which were coming up across the country till 2010-2012 but now we have only 100 malls coming up by 2012, out of which I think 15-20 malls only will be operationally successful malls,” says Anuj Puri, chairman and county head, Jones Lang Lasalle Meghraj, a global real estate services firm specializing in commercial property management, leasing, and investment management. The retail industry in India is worth $410 billion currently out of which about $20 billion is modern retail, which includes malls and chain stores, says Puri.
Inorbit mall
Inorbit is coming up with three more malls within next year (at Hyderabad, Pune & Bengaluru) with an investment of over Rs1,000 crore in these new projects. Inorbit is inaugurating a new mall at Hyderabad, which is one of the largest malls with 800,000 sqft of retail built-up area which will be operational by next month. Hypercity in Hyderabad—which occupies 100,000 sqft, has already been in operation since July 2009. “We are looking at a soft launch by early next month with two of our anchor stores—Shoppers Stop and Lifestyle and a few others,” says Kishore Bhatija, director, Inorbit. The Hyderabad mall will have 150 stores and the second will come up in Pune at Nagar Road which will occupy around 500,000 sqft. The Pune mall will be operational by August next year. The third project in the pipeline is an Inorbit mall in Whitefield, Bengaluru (capacity of 400,000 sq ft) which will be operational by December next year. “I feel the retail business has a lot of potential if you apply the right kind of strategy. We have seen a healthy growth in our business as we expanded from Malad to Navi Mumbai, Vashi,” says Mr Bhatija.
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Power Supply Issues in Malls
Where convenience becomes a necessity, malls become a priority. The rise in global warming and power cuts has made it critical for malls, as the high consumers to save energy and lend a helping hand. The layman, the catchment around the mall, the state and many more are beneficiaries of this energy conservation. Energy conversation and safety measures if not followed can prove not only hazardous but also a major setback for malls. This reduces pollution caused, warming and simultaneously increases the money saved. Apart from the malls, even the community can do their part by turning off electronics when not required, walking to closer distances, keeping the air-conditioner to a temperature of 24o and small simple other ways. Every adversity has an opportunity. Power cuts are an energy saving measure in its own. Conducting events in daylight, saving energy in different ways all in turn make the mall a preferred destination for the customers. Safety, a sensitive issue is paid a great deal of attention to by the Top management in malls. From making a guideline to preparing the rules, the management makes sure everyone comes back for a safer and a better experience. It also includes risk management issues such as essential safety measure asset liability. Some key things that a mall should possess are: • • • Uninterrupted power supply with 100% backup HVAC with adequate redundancy P A system with channeled music
Rental Power supplies initial electric needs of Nirmal Lifestyles shopping
MULUND, INDIA — Nirmal Construction Company is one of the leading professionally managed construction groups in Mumbai, managed by a team of high-profile businessmen, professionals and technical experts. Through its continuous development work and numerous projects, Nirmal Construction has contributed tremendously toward the current status of Mulund, one of Mumbai’s largest suburbs. One especially noteworthy project is the Nirmal Lifestyles shopping, which depended
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on Rental Power from Cummins Power Generation Inc. until Electricity Board power could be connected. The property of Hoechst Marrion Roussel Ltd. on L.B.S.Road was acquired to lay the foundation for a dream project, “Nirmal Lifestyles.” This project redefined the term “HOMES” as “Homes, Offi ces, Malls and Experiences.” Nirmal Lifestyles is India’s fi rst fullyintegrated and intelligent township with high-tech homes equipped with computers, state-of-the-art living and the country’s biggest shopping mall. The three story Lifestyles Mall includes a six-screen multiplex movie theater and features brand-name stores such as Shopper’s Stop, McDonald’s®, The Home Store® and Tribhovandas Bhimji Zaveri, among others. The mall has become a landmark not only for the residents of Mulund, but also for people visiting from neighboring suburbs and townships.
The need Continuous and reliable round-the-clock power in the range of 4 MVA was required for the shopping and hyper-malls, and an additional 2 MVA was needed for the residential area. Since the Electricity Board power would be unavailable for at least 10 months, the customer opted for a rental solution. Even though there were many local rental power suppliers, the customer was dissatisfied with both the service and the performance they offered.
The challenge The challenge experienced in this project was the customer’s immediate requirement for power. The customer was looking for round-the-clock power backup with low sound levels and optimum fuel efficiency. Power supply had to be continuous, without any loss in supply even during the installation period. The duration allotted for installation was four to six weeks from the day of the placement of the order. Moreover, the customer was looking for a complete rental solution on a daily basis unlike what was offered by any of the local rental companies.
The solution Keeping in mind the customer’s immediate need for power, Cummins Power Generation offered a soundproofed, synchronized package of 1 x 750, 2 x 500 and 1 x 250 kVA DG sets. These DG sets with acoustic enclosures conform to the existing norms for noise and emission and offer round-theclock service backup providing continuous power supply for all of the customer’s needs. The solution offered a superior package in terms of performance, support and aesthetics with the acoustic sets having been customized according to the customer’s needs and specifications.
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References
1. www.inorbit.in 2. www.nirmallifestyle.com 3. retailtrafficmag.com/mag/retail_battle_cam_charges/ 4. finneservices.com/Housekeeping.aspx 5. http://www.slvgroup.in/mall_management_service.html 6. http://en.allexperts.com/q/Careers-Business-1481/2009/10/maintenance-management-1.htm 7. http://cmmspro.com/types-of-maintenance.asp 8. http://reliabilityweb.com/index.php/articles/total_productive_maintenance/ 9. http://ezinearticles.com/?Retail-Malls-in-India&id=4095127 10. http://www.slvgroup.in/sams.html
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doc_753558822.doc