E-mails damaging relationships in business ?

neerajchauhan

Neeraj K Chauhan
Firing off e-mails and cueing up video conferences speeds up work manifold, but also is damaging trust. High-tech communication cuts down the personal interaction needed to build trust, a key ingredient in getting workers to pull together and carry their share of the load.

Technology has made us much more efficient, but much less effective. Something is being gained, but something is being lost. The something gained is time and the something lost is the quality of relationships. Relationships that build trust are critical when employees work together on projects.

Collaborative projects suffer when workers doubt their colleague's sincerity, creating a sense of injustice that leads them to shirk their own responsibilities. Businesses should balance use of e-mail with face-to-face meetings to recharge relationships and the trust they instill.

First thing that E-mail is a coomunication tool... Not a communication... It all depends how you use. Even over talking on a project and multiple discussion can eat a lot of time and some time results as an argument.

Any Smart project manager or coordinator will use personal communication or meeting to brief up the things and then mail to communicate details. This works same in marketing as well.

I have interactions with 20-50 clients average in any working day. I use to communicate on call then follow up on mail. This boosts my productivity. So Identifying need is first objective and then communication medium and effectiveness comes into picture.

:SugarwareZ-216:
 
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