Why do we need e-mail etiquette?
* Professionalism
* Efficiency
* Protect from Liability
To…is for the person who is responsible and the one
who needs to act on it
Cc…stands for courtesy copy and is to keep someone
informed
Bcc…stands for blind courtesy copy and should be
avoided to the maximum
Key Tools for a good e-mail:
* Language
* Grammar
* Punctuation
1. Answer all questions and pre- empt further question
for good detail
2. Spell check is very important
3. Respond no matter what
4. Avoid nasty e- mails which are otherwise known as
"flaming"
Use proper structure and layout
1. Signature is very important as it lets the others
know who you are, where you work, which department you
are in, your e-mail address and your contact number
for others to get in touch with you.
Don'ts in an e-mail
* On a Friday evening avoid sending attachments
* Never attach any small information
* Mails should never be textual
* Never send diagrams as they may not be informative,
if you send diagrams make sure you explain them
clearly
* Never be very casual when you are addressing a team
* Cheers needs to avoided
* Do not overuse the high priority option
* Do not write anything you wouldn't say in public
* Avoid misunderstandings and inappropriate comments
* Abbreviations can always be misunderstood
* Do not use emoticons
* Do not request delivery receipts
E-mails are meant to be kept short and simple
It is rude to write an e-mail in capital letters
Use active tense instead of passive tense
Avoid long sentences
Treat e-mails confidentially
* Professionalism
* Efficiency
* Protect from Liability
To…is for the person who is responsible and the one
who needs to act on it
Cc…stands for courtesy copy and is to keep someone
informed
Bcc…stands for blind courtesy copy and should be
avoided to the maximum
Key Tools for a good e-mail:
* Language
* Grammar
* Punctuation
1. Answer all questions and pre- empt further question
for good detail
2. Spell check is very important
3. Respond no matter what
4. Avoid nasty e- mails which are otherwise known as
"flaming"
Use proper structure and layout
1. Signature is very important as it lets the others
know who you are, where you work, which department you
are in, your e-mail address and your contact number
for others to get in touch with you.
Don'ts in an e-mail
* On a Friday evening avoid sending attachments
* Never attach any small information
* Mails should never be textual
* Never send diagrams as they may not be informative,
if you send diagrams make sure you explain them
clearly
* Never be very casual when you are addressing a team
* Cheers needs to avoided
* Do not overuse the high priority option
* Do not write anything you wouldn't say in public
* Avoid misunderstandings and inappropriate comments
* Abbreviations can always be misunderstood
* Do not use emoticons
* Do not request delivery receipts
E-mails are meant to be kept short and simple
It is rude to write an e-mail in capital letters
Use active tense instead of passive tense
Avoid long sentences
Treat e-mails confidentially