Dabbawala - Operations

Description
The PPT describing about operations by the Dabbawala's.

DABBAWALA

Standard Operating Procedure
H1
H2 DW1 DW2 DW3 Residential Area 1 Vile Parle Railway Station

Residential Area 2

H3

Residential Area 3 Collection of Dabbawallas according to Residential Area

DW - Borivli Sorting by codes DW - Kurla Churchgate Kurla Borivli

DW - Churchgate

Nariman Point Churchgate Sorting by codes

DW1 Nariman Point DW2 Fort DW3 Fountain

Fort

Fountain

Reverse Network Channel
Nariman Point DW – Nariman Point Churchgate Railway Station

Fort

DW - Fort

Fountain

Collection from areas

DW - Fountain Dadar Railway Station Bandra Railway Station

H1

H2

H3 Vile Parle Railway Station Sorting by codes

DW1 DW1 DW1

Residential Area 1 Borivli Kurla

Residential Area 2

Residential Area 3

Coding – Information Rich

Dabbawalas – Achievements & Highlights
? Information Rich yet Zero Documentation ? 5000 uneducated individuals ? Delivering 2,00,000 lunch boxes everyday from homes to offices ? Guiness Book World record in Best Time Management ? Registered with Ripley’s ‘Believe It or Not’ ? Six Sigma implementation – 99.999999% success rate or one error in six million transaction



doc_720210384.ppt