Cross Cultural Communication
Amit Waikar 04.10.2011
Communication skills can be improved. The more effective the communication, the better the overall performance and the greater the lever of achievement.
CEO
CCO
2
JOHARI WINDOW
Known by self
Feedback
Self unknown
Known by others
You understand yourself yourself? And so do others, such as your behavior, habits And etc, you’re an opened re Book in this area.
Others know yourself more than you do. Pay attention to feedback From others will help you To understand yourself.
Tell * Others unknown You hide yourself for your “privacy”, it’s your control s if to let people know or not. It’s It s unknown to you and Others, you will know it more long with time and your experience growths.
created by US psychologists Joseph Luft & Harry Ingram in 1950
3
DISC personalities
Person
Supporter Serious, Quiet, Friendly, warm. Concerned about well-being of others. Happy with non-controversial small talk. Private person. Not aggressive in expressing personal point of view.
Interactive 5 Enthusiastic, curious. Initiates conversation. Verbally and mentally quick. Friendly, a naturally gregarious person. Quick talking, Very perceptive. Likes to be at centre of attention.
Tell
Dominant Like to be superior, boss, leader. Will stand out in crowd. Confident. Likes to be in control. May be perceived to be “bossy” or “domineering” 5
Listen
Compliance/Analyzer Moderate and controlled mentally, physically and verbally. Makes careful small talk. Pleasant but rather distant and self-contained. Not very expressive. Not at ease in frivolous situations.
4
Task
How to apply in your job …
For I: Don’t show them too much paper to read/analyze ….
For S: Don’t force them to make a decision ….
For D: Offer VIP treatment ….
For C: Provide them with enough Information and give them time To analyze ….
5
Introducing / Addressing people
• At number of Multinational companies - First names are used at work. • However while dealing with people from Europe, you may be better off starting • with a Mr. or a Dr. and then the family name. • Normally your colleagues in the technical / R&D dept in a European enterprise • are more formal than colleagues in Sales / Marketing dept. • Do these checks in advance as not knowing is not always a good excuse. • Exchanging of Business cards is a common and important first step in almost all international companies. Not carrying one with you, is also a poor excuse.
Entertaining / Hospitality
• People from China are traditionally very hospitable. Do not expect the same from European counter parts. • In China, Entertainment mostly revolves around meals, while in a typical European setting it will be perfectly ok for ur host to have a drink with you and then leave for a dinner with his family. • It is a myth that people from certain cultures / countries will take offense if you refuse to consume alcoholic beverages. It is only a good excuse (Pi ne walo ko !!) • In a formal Chinese dinner, importance is paid to the sitting arrangement, even on a round table sitting.
Gifts
Social Occasions • In places like Thailand, don’t be surprised when your team will ask you to sponsor a prize at a customers annual dinner. • I once gifted a cow !! Business Meetings • Keep it simple : A small gift with the company logo.
It is considered rude to open gifts in the front of the giver in a European setting while in China, it customary that the gifts you give will be opened in front of you and a feedback on the same will be provided. Guanxi in China is not a bad word. It works !!
Religious sensitivity
• It is not a bad idea to get a basic idea up front about different Christian Faiths. However, do refrain from voicing your opinion !! • Thai’s love their king ! You may have different views about Royalties in India, but then again • People in China and also other parts in Asia are curious about birth and Growth of Buddhism in India. I needed a crash course in this !! • Words like Kosher and Halal have become important and can have big Impact on business. Basic knowledge about this is important. Here again you are entitled to have your opinion, but….
In General ...
• Modesty & Humility are considered virtues in almost all cultures • Age & experience is respected. This is again is Universal • Thai’s are generally considered to be not very assertive & aggressive. (can change if situation warrants). • Europeans are Fairly non interfering - based on respect or hesitation to confront. This does not mean that they are Indifferent and non caring. • Our strength is Adaptability & flexibility to other cultures & accepting differences.
At Work ...
• Germany : Loyalty is considered important. • North Asia : Respect for seniority- both hierarchy & experience based. • South Asia : Job security is given high importance. • Thailand : Sometimes even when right - hesitate to push back. • China : Take instructions at face value - don’t question.
Verbal communication -some typical traits..
• Europe : Correctness of language is valued . • India : Tend to speak fast. • India : Have more of an ‘Oral” culture. - use words extensively. - not very direct or clear at times. • South Asia : Immediate response normally “yes” - does not necessarily mean a commitment to deliver.
Non Verbal - common gestures...
• Asia : Nodding of head (right to left) - used both for ‘yes’ & ‘no’. • Asia : ‘Hand holding’ or ‘Arm on Shoulder’ among the same sex Indicates closeness not sexual behavior ! • Asia : Physical proximity between opposite sexes - in public is not common. Especially amongst strangers, may be misinterpreted.
Non Verbal - common gestures
• China & South Asia : Eye contact - if avoided (especially by women) - is more from traditional shyness. • India : Pauses in conversation - to ascertain agreement / disagreement, not necessarily lack of matter. • Europe : Staring or repeated glances - more out of curiosity & desire to get friendly, not disrespect.
Thank You
doc_634560685.pdf
Amit Waikar 04.10.2011
Communication skills can be improved. The more effective the communication, the better the overall performance and the greater the lever of achievement.
CEO
CCO
2
JOHARI WINDOW
Known by self
Feedback
Self unknown
Known by others
You understand yourself yourself? And so do others, such as your behavior, habits And etc, you’re an opened re Book in this area.
Others know yourself more than you do. Pay attention to feedback From others will help you To understand yourself.
Tell * Others unknown You hide yourself for your “privacy”, it’s your control s if to let people know or not. It’s It s unknown to you and Others, you will know it more long with time and your experience growths.
created by US psychologists Joseph Luft & Harry Ingram in 1950
3
DISC personalities
Person
Supporter Serious, Quiet, Friendly, warm. Concerned about well-being of others. Happy with non-controversial small talk. Private person. Not aggressive in expressing personal point of view.
Interactive 5 Enthusiastic, curious. Initiates conversation. Verbally and mentally quick. Friendly, a naturally gregarious person. Quick talking, Very perceptive. Likes to be at centre of attention.
Tell
Dominant Like to be superior, boss, leader. Will stand out in crowd. Confident. Likes to be in control. May be perceived to be “bossy” or “domineering” 5
Listen
Compliance/Analyzer Moderate and controlled mentally, physically and verbally. Makes careful small talk. Pleasant but rather distant and self-contained. Not very expressive. Not at ease in frivolous situations.
4
Task
How to apply in your job …
For I: Don’t show them too much paper to read/analyze ….
For S: Don’t force them to make a decision ….
For D: Offer VIP treatment ….
For C: Provide them with enough Information and give them time To analyze ….
5
Introducing / Addressing people
• At number of Multinational companies - First names are used at work. • However while dealing with people from Europe, you may be better off starting • with a Mr. or a Dr. and then the family name. • Normally your colleagues in the technical / R&D dept in a European enterprise • are more formal than colleagues in Sales / Marketing dept. • Do these checks in advance as not knowing is not always a good excuse. • Exchanging of Business cards is a common and important first step in almost all international companies. Not carrying one with you, is also a poor excuse.
Entertaining / Hospitality
• People from China are traditionally very hospitable. Do not expect the same from European counter parts. • In China, Entertainment mostly revolves around meals, while in a typical European setting it will be perfectly ok for ur host to have a drink with you and then leave for a dinner with his family. • It is a myth that people from certain cultures / countries will take offense if you refuse to consume alcoholic beverages. It is only a good excuse (Pi ne walo ko !!) • In a formal Chinese dinner, importance is paid to the sitting arrangement, even on a round table sitting.
Gifts
Social Occasions • In places like Thailand, don’t be surprised when your team will ask you to sponsor a prize at a customers annual dinner. • I once gifted a cow !! Business Meetings • Keep it simple : A small gift with the company logo.
It is considered rude to open gifts in the front of the giver in a European setting while in China, it customary that the gifts you give will be opened in front of you and a feedback on the same will be provided. Guanxi in China is not a bad word. It works !!
Religious sensitivity
• It is not a bad idea to get a basic idea up front about different Christian Faiths. However, do refrain from voicing your opinion !! • Thai’s love their king ! You may have different views about Royalties in India, but then again • People in China and also other parts in Asia are curious about birth and Growth of Buddhism in India. I needed a crash course in this !! • Words like Kosher and Halal have become important and can have big Impact on business. Basic knowledge about this is important. Here again you are entitled to have your opinion, but….
In General ...
• Modesty & Humility are considered virtues in almost all cultures • Age & experience is respected. This is again is Universal • Thai’s are generally considered to be not very assertive & aggressive. (can change if situation warrants). • Europeans are Fairly non interfering - based on respect or hesitation to confront. This does not mean that they are Indifferent and non caring. • Our strength is Adaptability & flexibility to other cultures & accepting differences.
At Work ...
• Germany : Loyalty is considered important. • North Asia : Respect for seniority- both hierarchy & experience based. • South Asia : Job security is given high importance. • Thailand : Sometimes even when right - hesitate to push back. • China : Take instructions at face value - don’t question.
Verbal communication -some typical traits..
• Europe : Correctness of language is valued . • India : Tend to speak fast. • India : Have more of an ‘Oral” culture. - use words extensively. - not very direct or clear at times. • South Asia : Immediate response normally “yes” - does not necessarily mean a commitment to deliver.
Non Verbal - common gestures...
• Asia : Nodding of head (right to left) - used both for ‘yes’ & ‘no’. • Asia : ‘Hand holding’ or ‘Arm on Shoulder’ among the same sex Indicates closeness not sexual behavior ! • Asia : Physical proximity between opposite sexes - in public is not common. Especially amongst strangers, may be misinterpreted.
Non Verbal - common gestures
• China & South Asia : Eye contact - if avoided (especially by women) - is more from traditional shyness. • India : Pauses in conversation - to ascertain agreement / disagreement, not necessarily lack of matter. • Europe : Staring or repeated glances - more out of curiosity & desire to get friendly, not disrespect.
Thank You
doc_634560685.pdf