Customer relationship management (CRM) consists of the processes a company uses to track and organize its contacts with its current and prospective customers.
CRM software is used to support these processes; the software system can be accessed, and information about customers and customer interactions can be entered, stored and accessed by employees in different company departments.
Typical CRM goals are to improve services provided to customers, and to use customer contact information for targeted marketing.
While the term CRM generally refers to a software-based approach to handling customer relationships, most CRM software vendors stress that a successful CRM effort requires a holistic approach.
Benefits of regularly monitoring and utilizing customer feedback
In this day and age, the average business loses 10% of their customer base every year, and most don't know why. Increased competition, pressure for time, decisions, and action are burdening owners like no other time in history.
To gain a competitive advantage over their competition, and to grow a healthy business, smart owners and their managers are putting customer feedback to work for them.
Tap the thoughts and opinions of your most valuable asset - YOUR customers
Decreases costs, thereby increasing profits
Increase customer loyalty
View your business from your customer's perspective.
Started in 1984
It deals with repairing of FUEL INJECTION PUMPS & NOZEL (Injectors) used in DIESEL CARS.
Mostly Diesel Engine Mechanic are the customers here and frequently even Transporters visit.
FINAL PIE FOR NEW DIESEL INDIA
BEST PART Genuine Spare Parts & Excellent Service
WORST PART Need to attend to customers more like a king.
What they need to IMPROVE ON Customers expect a quick response even outside the shop.
ABOUT VODAFONE
Vodafone group is the world’s leading mobile telecommunication company, with a significant presence in Europe the middle-east, Africa, Asia Pacific and United States.
Vodafone’s vision is to lead the industry in responding to public concerns regarding mobile phones masts and help by demonstrating leading edge practices and encouraging others to follow.
Rule I – Provide high standards of service 33% customers are happy with rule I
Rule II – Provide information to your customers 42% customers are happy with rule II
Rule III – be open and honest with your customers 42% customers are happy with rule III
Rule IV – provide choice to your customers 42% customers are happy with rule IV
Rule V – consult with your customers 58% customers are happy with rule V
Rule VI – be courteous to your customers 42% customers are happy with rule VI
Rule VII – be helpful to your customers 58% customers are happy with rule VII
Rule VIII – Put things right for your customers 42% customers are happy with rule VIII
Rule IX – Provide value for money 42% customers are happy with rule IX
FINAL PIE FOR VODAFONE
What they need to improve on? Best part of this organization. Worst part of this organization.
GigaHertz is a company that deals with computers, laptops, printers and more computer accessories.
They are retailers
Rule I – Provide high standards of service 42% customers are happy with rule I
Rule II – Provide information to your customers 42% customers are happy with rule II
Rule III – be open and honest with your customers 42% customers are happy with rule III
Rule IV – provide choice to your customers 42% customers are happy with rule IV
Rule V – consult with your customers 42% customers are happy with rule V
Rule VI – be courteous to your customers 50% customers are happy with rule VI
Rule VII – be helpful to your customers 42% customers are happy with rule VII
Rule VIII – Put things right for your customers 42% customers are happy with rule VIII
Rule IX – Provide value for money 50% customers are happy with rule IX
FINAL PIE FOR GIGAHERTZ
What they need to improve on? Best part of this organization. Worst part of this organization.
CRM software is used to support these processes; the software system can be accessed, and information about customers and customer interactions can be entered, stored and accessed by employees in different company departments.
Typical CRM goals are to improve services provided to customers, and to use customer contact information for targeted marketing.
While the term CRM generally refers to a software-based approach to handling customer relationships, most CRM software vendors stress that a successful CRM effort requires a holistic approach.
Benefits of regularly monitoring and utilizing customer feedback
In this day and age, the average business loses 10% of their customer base every year, and most don't know why. Increased competition, pressure for time, decisions, and action are burdening owners like no other time in history.
To gain a competitive advantage over their competition, and to grow a healthy business, smart owners and their managers are putting customer feedback to work for them.
Tap the thoughts and opinions of your most valuable asset - YOUR customers
Decreases costs, thereby increasing profits
Increase customer loyalty
View your business from your customer's perspective.
Started in 1984
It deals with repairing of FUEL INJECTION PUMPS & NOZEL (Injectors) used in DIESEL CARS.
Mostly Diesel Engine Mechanic are the customers here and frequently even Transporters visit.
FINAL PIE FOR NEW DIESEL INDIA
BEST PART Genuine Spare Parts & Excellent Service
WORST PART Need to attend to customers more like a king.
What they need to IMPROVE ON Customers expect a quick response even outside the shop.
ABOUT VODAFONE
Vodafone group is the world’s leading mobile telecommunication company, with a significant presence in Europe the middle-east, Africa, Asia Pacific and United States.
Vodafone’s vision is to lead the industry in responding to public concerns regarding mobile phones masts and help by demonstrating leading edge practices and encouraging others to follow.
Rule I – Provide high standards of service 33% customers are happy with rule I
Rule II – Provide information to your customers 42% customers are happy with rule II
Rule III – be open and honest with your customers 42% customers are happy with rule III
Rule IV – provide choice to your customers 42% customers are happy with rule IV
Rule V – consult with your customers 58% customers are happy with rule V
Rule VI – be courteous to your customers 42% customers are happy with rule VI
Rule VII – be helpful to your customers 58% customers are happy with rule VII
Rule VIII – Put things right for your customers 42% customers are happy with rule VIII
Rule IX – Provide value for money 42% customers are happy with rule IX
FINAL PIE FOR VODAFONE
What they need to improve on? Best part of this organization. Worst part of this organization.
GigaHertz is a company that deals with computers, laptops, printers and more computer accessories.
They are retailers
Rule I – Provide high standards of service 42% customers are happy with rule I
Rule II – Provide information to your customers 42% customers are happy with rule II
Rule III – be open and honest with your customers 42% customers are happy with rule III
Rule IV – provide choice to your customers 42% customers are happy with rule IV
Rule V – consult with your customers 42% customers are happy with rule V
Rule VI – be courteous to your customers 50% customers are happy with rule VI
Rule VII – be helpful to your customers 42% customers are happy with rule VII
Rule VIII – Put things right for your customers 42% customers are happy with rule VIII
Rule IX – Provide value for money 50% customers are happy with rule IX
FINAL PIE FOR GIGAHERTZ
What they need to improve on? Best part of this organization. Worst part of this organization.