tarbucks Corporation (NASDAQ: SBUX) is an international coffee and coffeehouse chain based in Seattle, Washington.
Starbucks is the largest coffeehouse company in the world,[2] with 17,009 stores in 50 countries, including over 11,000 in the United States, over 1000 in Canada, and over 700 in the UK.[1][3]
Starbucks sells drip brewed coffee, espresso-based hot drinks, other hot and cold drinks, coffee beans, salads, hot and cold sandwiches and panini, pastries, snacks, and items such as mugs and tumblers.
Through the Starbucks Entertainment division and Hear Music brand, the company also markets books, music, and film. Many of the company's products are seasonal or specific to the locality of the store. Starbucks-brand ice cream and coffee are also offered at grocery stores.
From Starbucks' founding in later forms in Seattle as a local coffee bean roaster and retailer, the company has expanded rapidly. In the 1990s, Starbucks was opening a new store every workday, a pace that continued into the 2000s. The first store outside the United States or Canada opened in the mid-'90s, and overseas stores now constitute almost one third of Starbucks' stores.[4] The company planned to open a net of 900 new stores outside of the United States in 2009,[5] but has announced 900 store closures in the United States since 2008.
Starbucks believes that conducting business ethically and striving to do the right thing are vital to the success of the company.
Business Ethics and Compliance is a program that supports Our Starbucks Mission and helps protect our culture and our reputation by providing resources that help partners make ethical decisions at work.
The program develops and distributes awareness materials, including the Standards of Business Conduct; facilitates legal compliance and ethics training; investigates sensitive issues such as potential conflicts of interest; and provides additional channels for partners to voice concerns. Partners are encouraged to report all types of issues or concerns to the program through their choice of the offered communication channels.
The majority of reports received by Business Ethics and Compliance involve employee relations issues. This trend is consistent with other companies – retail or otherwise – that provide alternative reporting mechanisms as part of a comprehensive ethics and compliance program.
For more information about our commitment to Global Responsibility, visit Starbucks™ Shared Planet™.
For more information about Starbucks Business Ethics and Compliance, please email [email protected].
Standards of Business Conduct
The Standards of Business Conduct booklet is a resource distributed to all partners to help them make appropriate decisions at work. The standards are a brief statement of some of the company's expectations of how we are all to conduct Starbucks business, consistent with our Mission and core values
Starbucks empowers all partners to make decisions that impact our reputation.
Individual actions at work shape how the world views Starbucks, which is why
it’s so important that we each take responsibility for Our Starbucks Mission and
acting ethically in all situations.
The Standards of Business Conduct support the Global Business Ethics Policy
and provide an overview of some of the legal and ethical standards we are each
expected to follow every day. If you are unsure of what to do in a situation, you
have support. Speak with your manager, Partner Resources or Business Ethics and
Compliance about your concerns.
Please read the Standards carefully at work. If you have any questions, refer to the
“Asking for Guidance and Voicing Concerns” section of this booklet.
It happens millions of times each week – a customer receives a drink from a Starbucks barista – but each interaction is unique.
It’s just a moment in time – just one hand reaching over the counter to present a cup to another outstretched hand.
But it’s a connection.
We make sure everything we do honors that connection – from our commitment to the highest quality coffee in the world, to the way we engage with our customers and communities to do business responsibly.
From our beginnings as a single store nearly forty years ago, in every place that we’ve been, and every place that we touch, we've tried to make it a little better than we found it
A banner ad promoting a Corporate Social Responsibility Report! Granted, it is Starbucks, but this still seems to me to mark a new phase in publicly telling one's story of commitment to doing the right thing.
Meanwhile, many companies, even some large marketers of consumer products, still do not publish corporate responsibility reports. Company leaders tell me that they "do not want to attract attention" to their practices in these areas, because "once you do, 'they' either want more and more" or "'they' keep looking for where you fall short, and attack you all the more."
"They" of course, are NGOs, activists, and Socially Responsible Investment funds.
This may have been a plausible argument a decade ago. But the landscape has changed. Companies are defined by outsiders no matter what. In this environment, management has a fiduciary responsibility to shareholders to help define the company's reputation. Corporate responsibility reports and speeches like Boeing CEO Jim McNerny's at The Conference Board are ideas worthy of serious consideration.
Dow CEO Andrew Liveris, in his recent speech to The Conference Board, described Dow's journey to broader engagement as "the five Ds."
Discovery--when the company learned that reputation mattered even when they thought they were doing the right thing.
Defense--when they tried to defend themselves from criticism, using sound science.
Debate--when they engaged critics in discussion of key issues.
Discussion--when they "actually began to incorporate many of the ideas of critics" in how they operate.
Doing--when they began to set specific goals and metrics, and made progress toward them public.
Starbucks is the largest coffeehouse company in the world,[2] with 17,009 stores in 50 countries, including over 11,000 in the United States, over 1000 in Canada, and over 700 in the UK.[1][3]
Starbucks sells drip brewed coffee, espresso-based hot drinks, other hot and cold drinks, coffee beans, salads, hot and cold sandwiches and panini, pastries, snacks, and items such as mugs and tumblers.
Through the Starbucks Entertainment division and Hear Music brand, the company also markets books, music, and film. Many of the company's products are seasonal or specific to the locality of the store. Starbucks-brand ice cream and coffee are also offered at grocery stores.
From Starbucks' founding in later forms in Seattle as a local coffee bean roaster and retailer, the company has expanded rapidly. In the 1990s, Starbucks was opening a new store every workday, a pace that continued into the 2000s. The first store outside the United States or Canada opened in the mid-'90s, and overseas stores now constitute almost one third of Starbucks' stores.[4] The company planned to open a net of 900 new stores outside of the United States in 2009,[5] but has announced 900 store closures in the United States since 2008.
Starbucks believes that conducting business ethically and striving to do the right thing are vital to the success of the company.
Business Ethics and Compliance is a program that supports Our Starbucks Mission and helps protect our culture and our reputation by providing resources that help partners make ethical decisions at work.
The program develops and distributes awareness materials, including the Standards of Business Conduct; facilitates legal compliance and ethics training; investigates sensitive issues such as potential conflicts of interest; and provides additional channels for partners to voice concerns. Partners are encouraged to report all types of issues or concerns to the program through their choice of the offered communication channels.
The majority of reports received by Business Ethics and Compliance involve employee relations issues. This trend is consistent with other companies – retail or otherwise – that provide alternative reporting mechanisms as part of a comprehensive ethics and compliance program.
For more information about our commitment to Global Responsibility, visit Starbucks™ Shared Planet™.
For more information about Starbucks Business Ethics and Compliance, please email [email protected].
Standards of Business Conduct
The Standards of Business Conduct booklet is a resource distributed to all partners to help them make appropriate decisions at work. The standards are a brief statement of some of the company's expectations of how we are all to conduct Starbucks business, consistent with our Mission and core values
Starbucks empowers all partners to make decisions that impact our reputation.
Individual actions at work shape how the world views Starbucks, which is why
it’s so important that we each take responsibility for Our Starbucks Mission and
acting ethically in all situations.
The Standards of Business Conduct support the Global Business Ethics Policy
and provide an overview of some of the legal and ethical standards we are each
expected to follow every day. If you are unsure of what to do in a situation, you
have support. Speak with your manager, Partner Resources or Business Ethics and
Compliance about your concerns.
Please read the Standards carefully at work. If you have any questions, refer to the
“Asking for Guidance and Voicing Concerns” section of this booklet.
It happens millions of times each week – a customer receives a drink from a Starbucks barista – but each interaction is unique.
It’s just a moment in time – just one hand reaching over the counter to present a cup to another outstretched hand.
But it’s a connection.
We make sure everything we do honors that connection – from our commitment to the highest quality coffee in the world, to the way we engage with our customers and communities to do business responsibly.
From our beginnings as a single store nearly forty years ago, in every place that we’ve been, and every place that we touch, we've tried to make it a little better than we found it
A banner ad promoting a Corporate Social Responsibility Report! Granted, it is Starbucks, but this still seems to me to mark a new phase in publicly telling one's story of commitment to doing the right thing.
Meanwhile, many companies, even some large marketers of consumer products, still do not publish corporate responsibility reports. Company leaders tell me that they "do not want to attract attention" to their practices in these areas, because "once you do, 'they' either want more and more" or "'they' keep looking for where you fall short, and attack you all the more."
"They" of course, are NGOs, activists, and Socially Responsible Investment funds.
This may have been a plausible argument a decade ago. But the landscape has changed. Companies are defined by outsiders no matter what. In this environment, management has a fiduciary responsibility to shareholders to help define the company's reputation. Corporate responsibility reports and speeches like Boeing CEO Jim McNerny's at The Conference Board are ideas worthy of serious consideration.
Dow CEO Andrew Liveris, in his recent speech to The Conference Board, described Dow's journey to broader engagement as "the five Ds."
Discovery--when the company learned that reputation mattered even when they thought they were doing the right thing.
Defense--when they tried to defend themselves from criticism, using sound science.
Debate--when they engaged critics in discussion of key issues.
Discussion--when they "actually began to incorporate many of the ideas of critics" in how they operate.
Doing--when they began to set specific goals and metrics, and made progress toward them public.
Last edited by a moderator: