Consumer court

H

Himanshi Agarwal

Well-known member
Let's learn some basics about consumer court, how to contact consumer court and how to seek help from the authorities.

What is consumer court?
Consumer Court is a special purpose court in India that deals with cases regarding consumer disputes, conflicts and grievances. They are judiciary hearings set up by the government to protect the consumers' rights. ... Consumers can file a case against a seller if they are cheated or exploited by sellers.

Types of consumer court-
List of Consumer Courts in India There are three types of Consumer Courts: • District Consumer Disputes Redressal Forum (DCDRF) is a district-level court. It deals with cases valuing up to INR 20 lakh. State Consumer Disputes Redressal Commission (SCDRC) is a state-level court.

Difference between consumer court and consumer forum
Consumer courts can fine or punish the sellers or manufacturers who follow unfair trade practices whereas Consumer protection Council can develop consumer awareness among the people and help consumers to lodge complaints against the sellers or manufacturers who follow unfair trade practices.

What are the duties of a consumer?
  • Duty of consumer to pay for the services or goods purchased or used. ...
  • Duty of consumer to check weights, balances, prices etc. ...
  • To update oneself about the various schemes of consumer protection.
  • Duty not to fall in the trap of misleading information and advertisements.
 
Its main function is to maintain the fair practices & contracts by sellers. Consumers can file a case against a seller if they are cheated or exploited by sellers. The court will only give a verdict in favour of the consumers/customers if they have proof of exploitation, i.e., bills or purchase memos. If a consumer does not have the proper documents required for filing a case then it would be very difficult for the consumer to win or even file a case.
 
Process to file a case:
The Process to file complaint with Consumer Courts in India, first you will need to buy a copy of the Consumer Protection Act. The format for filing a complaint is simple with the guidelines being provided as well. It is advisable to draft your complaint in a clear and concise manner testifying the facts and support it with the mandatory documentation.

• Along with your complaint and the affidavit, you must attach a list of documents that you are submitting as part of evidence and references in the complaint file. Make sure that you attach only photocopies of the evidence documents.

• Sign and attach a Vakalatnama along with your documents. This will give your lawyer the authorization to represent your case in the court.
 
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