Description
This is a presentation highlights about the ways to deal with conflict, negative aspects of conflict, positive aspects of conflict, causes of conflict, various stages of conflict, different types of conflicts and conflict handling styles.
Conflict Management
“Working together isn’t always easy”
Transitions in Conflict Thought
• Traditional View of Conflict • The belief that all conflict is harmful and must be avoided. • Modern View • The belief that all conflict is not harmful and it should be managed.
Traditional View
Negative aspects of conflict??
• • • • • • Misallocation of resources Barriers to communication Lowers productivity Stressful Creates “us versus them” Produces irresponsible behavior
Contemporary View
Positive aspects of conflict??
• Opens communication between people • Replacement of old goals with more relevant ones • Increase innovation through a greater diversity in view points • Groups and individuals achieve greater awareness of their own identities • Leads to innovative solutions • Strengthens relationships • Improves problem solving skills
Causes of Conflict
• Personal • Situational
CONFLICT STAGES
1.
POTENTIAL OPPOSITION OR INCOMPATIBILITY 2. COGNITION AND PERSONALIZATION 3. INTENTIONS 4. BEHAVIOR 5. OUTCOMES
• Conflict is a process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about. • Conflict is a natural disagreement resulting from individuals or groups that differ in attitudes, beliefs, values or needs. It can also originate from past rivalries and personality differences.
Types of Conflict
• • • •
Within an individual Between two individuals Within a team of individuals Between two or more teams within an organization
Intrapersonal Conflict
Intrapersonal Conflicts ApproachApproach AvoidanceAvoidance
Types Of Intrapersonal ApproachConflicts Avoidance
Interpersonal Conflicts
Interpersonal Conflict refers to the manifestation of incompatibility, disagreement, or difference between two or more interacting individuals.
Organizational Conflicts:
• Within an organization. • Usually between two groups or within a group. • E.g.: Conflicts between top management and middle management. • E.g.: Conflicts between union and management.
• Conflict handling style
Conflict Management Styles
High
Competing Collaborating
Assertiveness
Competing
Collaborating
Compromising
Avoiding
Low Cooperativeness
Accommodating
High
doc_985015611.pptx
This is a presentation highlights about the ways to deal with conflict, negative aspects of conflict, positive aspects of conflict, causes of conflict, various stages of conflict, different types of conflicts and conflict handling styles.
Conflict Management
“Working together isn’t always easy”
Transitions in Conflict Thought
• Traditional View of Conflict • The belief that all conflict is harmful and must be avoided. • Modern View • The belief that all conflict is not harmful and it should be managed.
Traditional View
Negative aspects of conflict??
• • • • • • Misallocation of resources Barriers to communication Lowers productivity Stressful Creates “us versus them” Produces irresponsible behavior
Contemporary View
Positive aspects of conflict??
• Opens communication between people • Replacement of old goals with more relevant ones • Increase innovation through a greater diversity in view points • Groups and individuals achieve greater awareness of their own identities • Leads to innovative solutions • Strengthens relationships • Improves problem solving skills
Causes of Conflict
• Personal • Situational
CONFLICT STAGES
1.
POTENTIAL OPPOSITION OR INCOMPATIBILITY 2. COGNITION AND PERSONALIZATION 3. INTENTIONS 4. BEHAVIOR 5. OUTCOMES
• Conflict is a process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about. • Conflict is a natural disagreement resulting from individuals or groups that differ in attitudes, beliefs, values or needs. It can also originate from past rivalries and personality differences.
Types of Conflict
• • • •
Within an individual Between two individuals Within a team of individuals Between two or more teams within an organization
Intrapersonal Conflict
Intrapersonal Conflicts ApproachApproach AvoidanceAvoidance
Types Of Intrapersonal ApproachConflicts Avoidance
Interpersonal Conflicts
Interpersonal Conflict refers to the manifestation of incompatibility, disagreement, or difference between two or more interacting individuals.
Organizational Conflicts:
• Within an organization. • Usually between two groups or within a group. • E.g.: Conflicts between top management and middle management. • E.g.: Conflicts between union and management.
• Conflict handling style
Conflict Management Styles
High
Competing Collaborating
Assertiveness
Competing
Collaborating
Compromising
Avoiding
Low Cooperativeness
Accommodating
High
doc_985015611.pptx