1
TEAM
1. ABHISHEK SUTAR(TEAM LEADER) 2. GIRISH THADANI 3. PARINITA GANGAN 4. PUSHKAR DIKSHIT 5. KRUPALI DHURI 6. SUSHANT PATIL 7. VIKRAM JHAVERI 8. TEJAS VITHALANI 9. ARSHAD KHAN 10.MAANSINGH JADHAV
2
WHAT IS COMMUNICATION??????
3
Communication is giving, receiving or exchanging ideas, information, signals or messages through appropriate medium, enabling individuals or groups to persuade, to seek information, to give information or to express emotions.
4
TYPES OF BARRIERS
? LANGUAGE BARRIER
? SOCIAL BARRIER
? PERCEPTUAL BARRIER ? PSYCHOLOGICAL BARRIER
? PHYSICAL BARRIER
? ORGANISATIONAL BARRIER
5
LANGUAGE BARRIER
•NO COMMON LANGUAGE
•LANGUAGE BARRIER INFLUENCE MIGRATION
6
•Signs and Notices:
o"Billiards and Snooker" -- A sign in a pool hall in Ingolstadt, Germany.
o"Special Today - no ice cream" -- A sign at a Swiss inn.
o"Don't get into this." -- A sign in Japan with the universal "do not enter" symbol.
o"You are welcome to visit the cemetery where famous Russian and Soviet composers, artists, and writers are buried daily except Thursday." -- A sign in a Moscow hotel across the street from a Russian Orthodox monastery.
7
LANGUAGE BARRIER
•GRAMMER
o I have lived here for 2 years
o I lived here for 2 years.
8
SOCIAL BARRIER
• GENDER BARRIER • KNOWLEDGE BARRIER • CASTE & CULTURAL BARRIER
9
PERCEPTION BARRIERS
“ WE DON’T SEE THINGS AS THEY ARE..
WE SEE THINGS AS WE ARE ”
• WHAT IS PERCEPTION ?
• FACTORS OF PERCEPTION
• WHY DO PERCEPTIONAL BARRIERS OCCUR?
10
WHAT DO YOU SEE ??
11
Classic Cases of Perception Barriers
CASE 1:
In Center Harbor, Maine, local legend recalls the day when Walter Cronkite steered his boat into port. The avid sailor was amused to see in the distance a small crowd on shore waving their arms to greet him. He could barely make out their excited shouts: “Hello Walter, Hello Walter!”
12
As his boat came closer, the crowd grew larger, still yelling. Pleased at the reception, Cronkite tipped his white captain's hat, waved back, even took a bow. But before reaching dockside, Cronkite's boat abruptly jammed aground. The crowd stood silent. The veteran news anchor suddenly realized what they'd been shouting: “Low water, low water!”
13
CASE 2: PERCEPTIONAL BARRIERS BETWEEN CUSTOMER AND COMPANY CUSTOMER WANTS A SWING As Sales Ordered It
14
As Engineering Designed It
15
As Production Made It
16
As Maintenance Installed It
17
What the Customer Wanted !!!!
18
PSYCHOLOGICAL BARRIERS
•
COMPLEX
• MOOD SWINGS
• PREJUDICES
• EGO CLASHES
• FEAR
• EMOTIONS
19
COMPLEX
•MENTAL LIMITATIONS •PHYSICAL DEFECTS
•TIMIDNESS
•FAULT FINDER
20
MOOD SWINGS
•CHANGE IN LIFESTYLE
•CHANGE IN HORMONES
•WAY OF DEALING IN DAILY LIFE
21
PREJUDICES
• IT RESIDES WITHIN THE INDIVIDUAL
22
EGO
•Ego &communication is not a good match. •Now a days we term ego as attitude of a person.
•Communication is a process where every one & anyone gets paid but due to ego its not possible.
•Ego not only a barrier to communication but also hampers relations.
23
FEAR
•It may be due to lack of confidence(incomplete knowledge/fake) •Public speaking/stage fear •Talking on sensitive topics ( reservation, corruption) •Reaction of receiver (press reporter)
24
EMOTIONS
•Emotions make a same message interpreted in different ways •Both encoding & decoding of message are influenced by our emotion •It consists of anger, happiness, calmness etc. •Anger is worst emotion & enemy of communication
25
PHYSICAL BARRIERS
? Written Communication
? Oral Communication
26
Types of Barriers to Oral Communication
? Environment ? Cell Phones – Technology Breakdown
? Nearby Noises
? Distance
27
ORGANISATIONAL BARRIER
? Formal Communication
o o o
Downward Horizontal Upward
? Informal Communication
o
Grapevine
28
Communication Flowing Through Formal Channels
Management Employees Employees
Downward
Orders, Guidelines, Appraisals etc.
Horizontal
Information sharing, Problem solving, Conflict resolution
Upward
Feedback, Progress reports, Sanctioning of Leave etc.
29
? Informal communication (Grapevine)
o o
o
Gossip Unconfirmed Reports Rumors
30
ORGANISATIONAL BARRIER
•Poor Organization Structure
Message
written by board of directors
Amount of message
100%
31
ORGANISATIONAL BARRIER
• Poor Organization Structure
Message
written by board of directors received by vice-president
Amount of message
100% 63%
32
ORGANISATIONAL BARRIER
• Poor Organization Structure
Message
written by board of directors received by vice-president received by general supervisor received by plant manager
Amount of message
100% 63% 56% 40%
33
ORGANISATIONAL BARRIER
• Poor Organization Structure
Message Amount of message
written by board of directors
received by vice-president received by general supervisor
100%
63% 56%
received by plant manager
received by team leader
40%
30%
34
ORGANISATIONAL BARRIER
• Poor Organization Structure
Message Amount of message
written by board of directors
received by vice-president received by general supervisor
100%
63% 56%
received by plant manager
received by team leader received by worker
40%
30% 20%
35
ORGANISATIONAL BARRIER
? Poor structure of the organization
? A weak delivery ? The use of the wrong medium to deliver the message ? A mixed message ? The message is delivered to the wrong audience ? A distracting environment
36
HOW TO OVERCOME BARRIER
•Effective listening
•Face to face communication •Use of body language •Short and simple sentence •Speak slowly and clearly •Avoid using idioms •Use of visual aid
37
•Avoid assumptions •Learn about the cultures of people •Attend events
•People communicate and interact
•Sharpening the observation about others •Encourage lower-status employees to keep you informed by being fair-minded and respectful of their opinions.
38
Thank You!
39
doc_410767343.pptx
TEAM
1. ABHISHEK SUTAR(TEAM LEADER) 2. GIRISH THADANI 3. PARINITA GANGAN 4. PUSHKAR DIKSHIT 5. KRUPALI DHURI 6. SUSHANT PATIL 7. VIKRAM JHAVERI 8. TEJAS VITHALANI 9. ARSHAD KHAN 10.MAANSINGH JADHAV
2
WHAT IS COMMUNICATION??????
3
Communication is giving, receiving or exchanging ideas, information, signals or messages through appropriate medium, enabling individuals or groups to persuade, to seek information, to give information or to express emotions.
4
TYPES OF BARRIERS
? LANGUAGE BARRIER
? SOCIAL BARRIER
? PERCEPTUAL BARRIER ? PSYCHOLOGICAL BARRIER
? PHYSICAL BARRIER
? ORGANISATIONAL BARRIER
5
LANGUAGE BARRIER
•NO COMMON LANGUAGE
•LANGUAGE BARRIER INFLUENCE MIGRATION
6
•Signs and Notices:
o"Billiards and Snooker" -- A sign in a pool hall in Ingolstadt, Germany.
o"Special Today - no ice cream" -- A sign at a Swiss inn.
o"Don't get into this." -- A sign in Japan with the universal "do not enter" symbol.
o"You are welcome to visit the cemetery where famous Russian and Soviet composers, artists, and writers are buried daily except Thursday." -- A sign in a Moscow hotel across the street from a Russian Orthodox monastery.
7
LANGUAGE BARRIER
•GRAMMER
o I have lived here for 2 years
o I lived here for 2 years.
8
SOCIAL BARRIER
• GENDER BARRIER • KNOWLEDGE BARRIER • CASTE & CULTURAL BARRIER
9
PERCEPTION BARRIERS
“ WE DON’T SEE THINGS AS THEY ARE..
WE SEE THINGS AS WE ARE ”
• WHAT IS PERCEPTION ?
• FACTORS OF PERCEPTION
• WHY DO PERCEPTIONAL BARRIERS OCCUR?
10
WHAT DO YOU SEE ??
11
Classic Cases of Perception Barriers
CASE 1:
In Center Harbor, Maine, local legend recalls the day when Walter Cronkite steered his boat into port. The avid sailor was amused to see in the distance a small crowd on shore waving their arms to greet him. He could barely make out their excited shouts: “Hello Walter, Hello Walter!”
12
As his boat came closer, the crowd grew larger, still yelling. Pleased at the reception, Cronkite tipped his white captain's hat, waved back, even took a bow. But before reaching dockside, Cronkite's boat abruptly jammed aground. The crowd stood silent. The veteran news anchor suddenly realized what they'd been shouting: “Low water, low water!”
13
CASE 2: PERCEPTIONAL BARRIERS BETWEEN CUSTOMER AND COMPANY CUSTOMER WANTS A SWING As Sales Ordered It
14
As Engineering Designed It
15
As Production Made It
16
As Maintenance Installed It
17
What the Customer Wanted !!!!
18
PSYCHOLOGICAL BARRIERS
•
COMPLEX
• MOOD SWINGS
• PREJUDICES
• EGO CLASHES
• FEAR
• EMOTIONS
19
COMPLEX
•MENTAL LIMITATIONS •PHYSICAL DEFECTS
•TIMIDNESS
•FAULT FINDER
20
MOOD SWINGS
•CHANGE IN LIFESTYLE
•CHANGE IN HORMONES
•WAY OF DEALING IN DAILY LIFE
21
PREJUDICES
• IT RESIDES WITHIN THE INDIVIDUAL
22
EGO
•Ego &communication is not a good match. •Now a days we term ego as attitude of a person.
•Communication is a process where every one & anyone gets paid but due to ego its not possible.
•Ego not only a barrier to communication but also hampers relations.
23
FEAR
•It may be due to lack of confidence(incomplete knowledge/fake) •Public speaking/stage fear •Talking on sensitive topics ( reservation, corruption) •Reaction of receiver (press reporter)
24
EMOTIONS
•Emotions make a same message interpreted in different ways •Both encoding & decoding of message are influenced by our emotion •It consists of anger, happiness, calmness etc. •Anger is worst emotion & enemy of communication
25
PHYSICAL BARRIERS
? Written Communication
? Oral Communication
26
Types of Barriers to Oral Communication
? Environment ? Cell Phones – Technology Breakdown
? Nearby Noises
? Distance
27
ORGANISATIONAL BARRIER
? Formal Communication
o o o
Downward Horizontal Upward
? Informal Communication
o
Grapevine
28
Communication Flowing Through Formal Channels
Management Employees Employees
Downward
Orders, Guidelines, Appraisals etc.
Horizontal
Information sharing, Problem solving, Conflict resolution
Upward
Feedback, Progress reports, Sanctioning of Leave etc.
29
? Informal communication (Grapevine)
o o
o
Gossip Unconfirmed Reports Rumors
30
ORGANISATIONAL BARRIER
•Poor Organization Structure
Message
written by board of directors
Amount of message
100%
31
ORGANISATIONAL BARRIER
• Poor Organization Structure
Message
written by board of directors received by vice-president
Amount of message
100% 63%
32
ORGANISATIONAL BARRIER
• Poor Organization Structure
Message
written by board of directors received by vice-president received by general supervisor received by plant manager
Amount of message
100% 63% 56% 40%
33
ORGANISATIONAL BARRIER
• Poor Organization Structure
Message Amount of message
written by board of directors
received by vice-president received by general supervisor
100%
63% 56%
received by plant manager
received by team leader
40%
30%
34
ORGANISATIONAL BARRIER
• Poor Organization Structure
Message Amount of message
written by board of directors
received by vice-president received by general supervisor
100%
63% 56%
received by plant manager
received by team leader received by worker
40%
30% 20%
35
ORGANISATIONAL BARRIER
? Poor structure of the organization
? A weak delivery ? The use of the wrong medium to deliver the message ? A mixed message ? The message is delivered to the wrong audience ? A distracting environment
36
HOW TO OVERCOME BARRIER
•Effective listening
•Face to face communication •Use of body language •Short and simple sentence •Speak slowly and clearly •Avoid using idioms •Use of visual aid
37
•Avoid assumptions •Learn about the cultures of people •Attend events
•People communicate and interact
•Sharpening the observation about others •Encourage lower-status employees to keep you informed by being fair-minded and respectful of their opinions.
38
Thank You!
39
doc_410767343.pptx