Description
The PPT explains on basics of communication.
Communication Basics
Basics
? We cannot not communicate
? The way we communicate reflects our innermost
selves, our skills, our confidence ? Our ability to communicate has a direct bearing on:
? Our friendship, promotion, pay rises, responsibilities, career
paths. ? The level of support and help we receive from others
? 70% of the mistakes in the workplace are a direct
result of poor communication
Basics
? Communication Impact:
? Verbal
? ?
?
?
?
-? 7% Tone of Voice -? 38% Body Language -? 55% The real communication is the message received, not the message intended Communication is a two way street; We have to give as well as gather. Communication is a dance: a reciprocal process
Basics I know you believe you understand what you think I said but I am not sure you realise that what you heard is not what I meant.
Basic Objectives of Communication
? To get your listeners to HEAR you ? To get your listeners to UNDERSTAND
what you have heard ? To get your listeners to AGREE to what you have heard ? To get your listeners to TAKE ACTION appropriately ? To receive FEEDBACK from your listeners
Basics
? Communication is an interpersonal process; hence
not enough being an effective communicator; you have to improve the manner in which you relate to people. ? Blocks result when Feelings, Values and Opinions are confused with Facts. ? Communication is at the core of our being. Words alone has no meaning; only people can put meaning into words.
T-A-C-T-F-U-L Communication
? T = Think before you speak
? A = Apologise quickly when you blunder
? C = Converse, don’t compete ? T = Time your comments
? F = Focus on your behaviour, not personality
? U = Uncover hidden feelings ? L = Listen for feedback
Corporate Communication
? Communication explosion; volume of info. Doubled
every year ? Comm. not only about info. available:
? Emphasis need to be on two-way comm.
? To feel in genuine comm. People need an interaction; an
emotional engagement which comes from discussion and dialogue.
? People less concerned about raw info. but more
about quality of interaction which gives them a sense of involvement.
Communication style v/s Impact
Informing Memo; periodicals; most internet sites Raising awareness Change index: 1
Discussion
Briefing groups; chat Raising rooms understanding Change index: 3 Facilitated meetings; Coaching; Mentoring; Team learning Building commitment and stimulating behaviour change. Change index: 8 - 10
Dialogue
Growth in org. communication
? Top mgnt. desperate to make strategy happen
? With flatter hierarchy people need to understand
?
? ? ?
what they are supposed to do and why With speed of change, top mgnt. Need to sustain people’s interest & commitment; overcoming their resistance to initiatives. Anxieties due to Merger & Acquisition activities. Increased attention to brand and corporate reputation Retaining personnel – keeping them involved.
According to Jack Welch:
? If you want to get the benefit of everything
employees have, you’ve got to free them, make everybody a participant. Everybody has to know everything, so they can make the right decision themselves …. The role of the leader is to express a vision, get buy-in and implement it. This calls for open, caring relations with every employee, and faceto-face communication.
Communication effectiveness
? Studies show that the comm. function is liable to
contribute best to the orgn. when it is working to support 4 orgn. competencies:
? Clarity of purpose ? Trusting interfaces with people
? Effective sharing of information
? Top management communication
? It is a combination of these 4 activities that counts.
doc_299230982.ppt
The PPT explains on basics of communication.
Communication Basics
Basics
? We cannot not communicate
? The way we communicate reflects our innermost
selves, our skills, our confidence ? Our ability to communicate has a direct bearing on:
? Our friendship, promotion, pay rises, responsibilities, career
paths. ? The level of support and help we receive from others
? 70% of the mistakes in the workplace are a direct
result of poor communication
Basics
? Communication Impact:
? Verbal
? ?
?
?
?
-? 7% Tone of Voice -? 38% Body Language -? 55% The real communication is the message received, not the message intended Communication is a two way street; We have to give as well as gather. Communication is a dance: a reciprocal process
Basics I know you believe you understand what you think I said but I am not sure you realise that what you heard is not what I meant.
Basic Objectives of Communication
? To get your listeners to HEAR you ? To get your listeners to UNDERSTAND
what you have heard ? To get your listeners to AGREE to what you have heard ? To get your listeners to TAKE ACTION appropriately ? To receive FEEDBACK from your listeners
Basics
? Communication is an interpersonal process; hence
not enough being an effective communicator; you have to improve the manner in which you relate to people. ? Blocks result when Feelings, Values and Opinions are confused with Facts. ? Communication is at the core of our being. Words alone has no meaning; only people can put meaning into words.
T-A-C-T-F-U-L Communication
? T = Think before you speak
? A = Apologise quickly when you blunder
? C = Converse, don’t compete ? T = Time your comments
? F = Focus on your behaviour, not personality
? U = Uncover hidden feelings ? L = Listen for feedback
Corporate Communication
? Communication explosion; volume of info. Doubled
every year ? Comm. not only about info. available:
? Emphasis need to be on two-way comm.
? To feel in genuine comm. People need an interaction; an
emotional engagement which comes from discussion and dialogue.
? People less concerned about raw info. but more
about quality of interaction which gives them a sense of involvement.
Communication style v/s Impact
Informing Memo; periodicals; most internet sites Raising awareness Change index: 1
Discussion
Briefing groups; chat Raising rooms understanding Change index: 3 Facilitated meetings; Coaching; Mentoring; Team learning Building commitment and stimulating behaviour change. Change index: 8 - 10
Dialogue
Growth in org. communication
? Top mgnt. desperate to make strategy happen
? With flatter hierarchy people need to understand
?
? ? ?
what they are supposed to do and why With speed of change, top mgnt. Need to sustain people’s interest & commitment; overcoming their resistance to initiatives. Anxieties due to Merger & Acquisition activities. Increased attention to brand and corporate reputation Retaining personnel – keeping them involved.
According to Jack Welch:
? If you want to get the benefit of everything
employees have, you’ve got to free them, make everybody a participant. Everybody has to know everything, so they can make the right decision themselves …. The role of the leader is to express a vision, get buy-in and implement it. This calls for open, caring relations with every employee, and faceto-face communication.
Communication effectiveness
? Studies show that the comm. function is liable to
contribute best to the orgn. when it is working to support 4 orgn. competencies:
? Clarity of purpose ? Trusting interfaces with people
? Effective sharing of information
? Top management communication
? It is a combination of these 4 activities that counts.
doc_299230982.ppt