Description
types and overcoming barriera
BARRIERS TO COMMUNICATION
Nikhil Makhija | Ishita Jain | Siddharth Vora | Ishita Mehta| Karan Bavishi| Aditya Nagavekar PGDM 2010-2012 BATCH II
GROUP NO 1
Communication & Barrier
Communication is a process by which information is exchanged between individuals through a common system of symbols, signs, or behavior.
Barrier is a thing that prevents passage or approach
Types Of Barriers
1. Physical Barriers 2. Mechanical Barriers
3. Perceptual Barriers
4. Emotional Barriers
5. Cultural Barriers Gender Barriers 7. Interpersonal 6. Barriers
Types Of Barriers
1. Physical Barriers 2. Mechanical Barriers 3. Perceptual Barriers 4. Emotional Barriers 5. Cross Cultural Barriers 6. Gender Barriers 7. Interpersonal Barriers
GENDER BARRIER
Women
?Prefer conversation for rapport building ?Want empathy, not solutions ?Are more likely to compliment ?Emphasize politeness ?More conciliatory
Men
?Talk as a means to preserve independence and display knowledge and skill ?Solve problems on an individualized basis ?Directive in conversation ?Intimidating and dominate discussions ?Call attention to their accomplishments
Comparative traits
MEN Task-oriented Autocratic Command-andcontrol Punishmentoriented WOMEN Team players Democratic Transformational
Reward-oriented
CROSS-CULTURAL BARRIER
Cross-cultural Barriers to Communication
? Goal Setting : Internal and External locus of Control ? Roles and Status : Social Hierarchy ? Interpreting
In an ideal world ... British house Chinese food American salary and Indian wife
In a living hell ... British food Indian salary Chinese house and American wife
Cross Cultural Barriers: Illustrations
? Meaning of words ? Body Language ? Length of presentation
Overcoming gender barriers
? ? ? ? Not stereotyping Staying aware Being unbiased Knowing that different styles can be effective ? Getting information
Overcoming cross cultural barriers
? Learning ? Respecting individual differences, abilities and personalities ? Orientation program ? Avoiding jargon or slang ? Training ? Bilingual managers and supervisors
It's not always easy and often takes a lot of determination. But making an effort to remove the obstacles - tangible and intangible - that stand in our way, can be the key to building relationships that really work -Eric Garner
doc_419618114.ppt
types and overcoming barriera
BARRIERS TO COMMUNICATION
Nikhil Makhija | Ishita Jain | Siddharth Vora | Ishita Mehta| Karan Bavishi| Aditya Nagavekar PGDM 2010-2012 BATCH II
GROUP NO 1
Communication & Barrier
Communication is a process by which information is exchanged between individuals through a common system of symbols, signs, or behavior.
Barrier is a thing that prevents passage or approach
Types Of Barriers
1. Physical Barriers 2. Mechanical Barriers
3. Perceptual Barriers
4. Emotional Barriers
5. Cultural Barriers Gender Barriers 7. Interpersonal 6. Barriers
Types Of Barriers
1. Physical Barriers 2. Mechanical Barriers 3. Perceptual Barriers 4. Emotional Barriers 5. Cross Cultural Barriers 6. Gender Barriers 7. Interpersonal Barriers
GENDER BARRIER
Women
?Prefer conversation for rapport building ?Want empathy, not solutions ?Are more likely to compliment ?Emphasize politeness ?More conciliatory
Men
?Talk as a means to preserve independence and display knowledge and skill ?Solve problems on an individualized basis ?Directive in conversation ?Intimidating and dominate discussions ?Call attention to their accomplishments
Comparative traits
MEN Task-oriented Autocratic Command-andcontrol Punishmentoriented WOMEN Team players Democratic Transformational
Reward-oriented
CROSS-CULTURAL BARRIER
Cross-cultural Barriers to Communication
? Goal Setting : Internal and External locus of Control ? Roles and Status : Social Hierarchy ? Interpreting
In an ideal world ... British house Chinese food American salary and Indian wife
In a living hell ... British food Indian salary Chinese house and American wife
Cross Cultural Barriers: Illustrations
? Meaning of words ? Body Language ? Length of presentation
Overcoming gender barriers
? ? ? ? Not stereotyping Staying aware Being unbiased Knowing that different styles can be effective ? Getting information
Overcoming cross cultural barriers
? Learning ? Respecting individual differences, abilities and personalities ? Orientation program ? Avoiding jargon or slang ? Training ? Bilingual managers and supervisors
It's not always easy and often takes a lot of determination. But making an effort to remove the obstacles - tangible and intangible - that stand in our way, can be the key to building relationships that really work -Eric Garner
doc_419618114.ppt