-The entire process took 6 days.
· The customer had no clue where the document was.
No one in the system had any clue of the document
Initial Solution proposed: One control desk which would keep info. About the proceedings
Ended up increasing the processing time
[/list]
BPR to the rescue[/b]
• -Replaced the specialists with a generalist
• -One person called the ‘deal structurer’ would handle all the proceedings.
• - A computer system was put in place to handle the standard clerical tasks.
• The assumption was every credit request was unique and hard to process.
• The old process was overdesigned to handle difficult requests.
The Result..[/b]
• Turn around time reduced to four hours!!!!!
• The number of deals that could be handled had increased hundred folds!!!!
• A 90 percent reduction in cycle time!!!!
That is the power of Business Process Engineering..