WHAT IS ETIQUETTE
? Etiquette refers to the rules of behavior or protocol establishment by convention. It governs our relationship with others in both social and business settings. ? The word ¶etiquette· comes from a French word meaning ticket. ? It originally meant the ticket that allowed a person entrance into court ceremonies in France. ? The concept of courtesy is also rooted in Chinese culture . ? Respect appropriate conduct and the correct attitude are the marks of cultured, well bred ladies and gentlemen
IMPORTANT OF GOOD MANNERS
? ? ? ? ? ? ? Stay ahead in competitive business world Gain goodwill from others. Essential ingredient of corporate success Promote fruitful and rewarding relationship with others Promote business Not incompatible with being tough in business Attitude change determine begins with understanding and self awareness.
BASIC PRINCIPLES OF PROFESSIONAL BUSINESS BAHAVIOR
? ? ? ? ? ? ? Adopt a positive attitude. Be a professionally competent. Overcome self- centeredness. Be discreet. Be considerate and sensitive Be punctual Learn the forms of courtesy and respect
RELATIONSHIP WITH SUPERIOR ? Junior executive must respect their seniors. ? Avoid voicing strong contrary opinion in presence of third party. ? Keep your superior inform about work of the company. ? Try to work with them frequently.
RELATIONSHIP WITH SENIOR ? Show gratitude and appreciation on special occasion. ? Seek permission before using your colleague possession. ? Be careful about encouraging your colleague confidence. ? It might affect your judgement and objectivity in business situation. ? Avoid criticizing your colleagues
RELATIONSHIP WITH SUBORDINATES ? Subordinate should be treated with courtesy. ? They should be given feedback and praise when they perform well. ? Top management should treated with sufficient regard to avoid being underestimate. ? Instruction should be dear and accurate.
HANDSHAKE ? A firm handshake is the appropriate business greeting in. ? As you shake hands introduce yourself and make sure you address the other person by name. ? On leaving express appreciation for the host·s time and attention.
CONTENTS OF BUSINESS CARD Your name. Your position. Your company·s name and logo. Yours company·s address telephone, telex, your mobile number, email address. ? Do not use Mr. Mrs. or Miss ? ? ? ?
BUSINESS MEETINGS ? Meeting are an essential part of the business life. ? The objective of business meetings include the following: ? Dissemination,feedback,communication, problemhandling ,planning,handling,selling. ? The cost of meeting is very high in term of ´timeµ
BODY LANGUAGE ? ? ? ? ? ? ? Develop body language: Smiling Having an open posture. Leaning forward. Touching through a handshake. Making eye-contact Nodding head wherever possible.
IMPORTANCE OF EXECUTIVE ? Develop rapport and understanding with client and customer ? Entertain a foreign business colleagues or guest ? Return hospitality ? Win new clients and customer ? Improve an employee morale ? Honor and respect important person ? Make or discuss a business proposal and introduce someone. ?
doc_790895269.pptx
? Etiquette refers to the rules of behavior or protocol establishment by convention. It governs our relationship with others in both social and business settings. ? The word ¶etiquette· comes from a French word meaning ticket. ? It originally meant the ticket that allowed a person entrance into court ceremonies in France. ? The concept of courtesy is also rooted in Chinese culture . ? Respect appropriate conduct and the correct attitude are the marks of cultured, well bred ladies and gentlemen
IMPORTANT OF GOOD MANNERS
? ? ? ? ? ? ? Stay ahead in competitive business world Gain goodwill from others. Essential ingredient of corporate success Promote fruitful and rewarding relationship with others Promote business Not incompatible with being tough in business Attitude change determine begins with understanding and self awareness.
BASIC PRINCIPLES OF PROFESSIONAL BUSINESS BAHAVIOR
? ? ? ? ? ? ? Adopt a positive attitude. Be a professionally competent. Overcome self- centeredness. Be discreet. Be considerate and sensitive Be punctual Learn the forms of courtesy and respect
RELATIONSHIP WITH SUPERIOR ? Junior executive must respect their seniors. ? Avoid voicing strong contrary opinion in presence of third party. ? Keep your superior inform about work of the company. ? Try to work with them frequently.
RELATIONSHIP WITH SENIOR ? Show gratitude and appreciation on special occasion. ? Seek permission before using your colleague possession. ? Be careful about encouraging your colleague confidence. ? It might affect your judgement and objectivity in business situation. ? Avoid criticizing your colleagues
RELATIONSHIP WITH SUBORDINATES ? Subordinate should be treated with courtesy. ? They should be given feedback and praise when they perform well. ? Top management should treated with sufficient regard to avoid being underestimate. ? Instruction should be dear and accurate.
HANDSHAKE ? A firm handshake is the appropriate business greeting in. ? As you shake hands introduce yourself and make sure you address the other person by name. ? On leaving express appreciation for the host·s time and attention.
CONTENTS OF BUSINESS CARD Your name. Your position. Your company·s name and logo. Yours company·s address telephone, telex, your mobile number, email address. ? Do not use Mr. Mrs. or Miss ? ? ? ?
BUSINESS MEETINGS ? Meeting are an essential part of the business life. ? The objective of business meetings include the following: ? Dissemination,feedback,communication, problemhandling ,planning,handling,selling. ? The cost of meeting is very high in term of ´timeµ
BODY LANGUAGE ? ? ? ? ? ? ? Develop body language: Smiling Having an open posture. Leaning forward. Touching through a handshake. Making eye-contact Nodding head wherever possible.
IMPORTANCE OF EXECUTIVE ? Develop rapport and understanding with client and customer ? Entertain a foreign business colleagues or guest ? Return hospitality ? Win new clients and customer ? Improve an employee morale ? Honor and respect important person ? Make or discuss a business proposal and introduce someone. ?
doc_790895269.pptx