Description
Business Communication, Email etiquette, presentation by Moiz Barodawala (Senior Technical Recruiter)
BUSINESS COMMUNICATION
BUSINESS COMMUNICATION
• Reflects on YOU • Reflects on the COMPANY • Reflects on the GOODWILL
IDEAL COMMUNICATION
• Acceptance of downward/sidewise communication • Accurate upward communication • Focus on effective job execution • Provide Solutions with Problems • Regular feedback • Timely communication
WRITTEN COMMUNICATION
• Conveying complex information • Reaching your intended receiver • Providing proof of communication • Ensuring confidentiality • Providing convenience for your reader
FIGURE THESE OUT!
• Individuals who make their abodes in vitreous edifices should be advised to refrain from catapulting perilous projectiles.
• All articles that coruscate with resplendence are not truly auriferous. • Where there are visible vapors having their provenance in ignited carbonaceous materials, there is conflagration. • It is fruitless to attempt to indoctrinate a superannuated canine with innovative maneuvers.
THEIR SIMPLE FORMS
• People who live in glass houses should not throw stones. • All that glitters is not gold.
• Where there's smoke, there's fire! • You can't try to teach an old dog new tricks.
ASSERTIVE COMMUNICATION
• • • • • •
Be Direct Be Appropriate Be Calm/Controlled Be a Listener Be Responsible Be Yourself
BODY LANGUAGE
• • • • • •
SMILE OPEN POSTURE FORWARD LEAN TOUCH EYE CONTACT NOD
TELEPHONE
• Identify yourself • Respect other’s time • Request before placing someone on hold • Thank for waiting • Smile when you talk
E-MAIL
• Respond always • Mention subject/change subject while replying • Be brief, but avoid extreme brevity (ASAP, BTW, K3G, u r 2 gr8) • CAPITAL LETTERS SHOUT • Forward after deleting previous senders’ addresses
ROLES OF A PRESENTER
• • • • • • • • • • Creator Director Planner Designer Evaluator Guide Coach Motivator Learner Writer
THE OPENING
1. 2. 3. 4. 5. 6.
Arouse curiosity. Human interest story. Use an exhibit. Ask a question. A striking quotation. Tie the topic with the vital interest of the listeners. 7. Power of shocking facts.
THE CLOSE
1. 2. 3. 4. 5.
Summarize Pay sincere compliments Use a quotation Appeal for action Raise a laughter
MOTIVATE TO WIN HEARTS!
• Appreciate • Acknowledge • Reward
Only the self motivated can motivate others
MOIZ BARODAWALA
SENIOR TECHNICAL RECRUITER
[email protected]
doc_432679212.pptx
Business Communication, Email etiquette, presentation by Moiz Barodawala (Senior Technical Recruiter)
BUSINESS COMMUNICATION
BUSINESS COMMUNICATION
• Reflects on YOU • Reflects on the COMPANY • Reflects on the GOODWILL
IDEAL COMMUNICATION
• Acceptance of downward/sidewise communication • Accurate upward communication • Focus on effective job execution • Provide Solutions with Problems • Regular feedback • Timely communication
WRITTEN COMMUNICATION
• Conveying complex information • Reaching your intended receiver • Providing proof of communication • Ensuring confidentiality • Providing convenience for your reader
FIGURE THESE OUT!
• Individuals who make their abodes in vitreous edifices should be advised to refrain from catapulting perilous projectiles.
• All articles that coruscate with resplendence are not truly auriferous. • Where there are visible vapors having their provenance in ignited carbonaceous materials, there is conflagration. • It is fruitless to attempt to indoctrinate a superannuated canine with innovative maneuvers.
THEIR SIMPLE FORMS
• People who live in glass houses should not throw stones. • All that glitters is not gold.
• Where there's smoke, there's fire! • You can't try to teach an old dog new tricks.
ASSERTIVE COMMUNICATION
• • • • • •
Be Direct Be Appropriate Be Calm/Controlled Be a Listener Be Responsible Be Yourself
BODY LANGUAGE
• • • • • •
SMILE OPEN POSTURE FORWARD LEAN TOUCH EYE CONTACT NOD
TELEPHONE
• Identify yourself • Respect other’s time • Request before placing someone on hold • Thank for waiting • Smile when you talk
• Respond always • Mention subject/change subject while replying • Be brief, but avoid extreme brevity (ASAP, BTW, K3G, u r 2 gr8) • CAPITAL LETTERS SHOUT • Forward after deleting previous senders’ addresses
ROLES OF A PRESENTER
• • • • • • • • • • Creator Director Planner Designer Evaluator Guide Coach Motivator Learner Writer
THE OPENING
1. 2. 3. 4. 5. 6.
Arouse curiosity. Human interest story. Use an exhibit. Ask a question. A striking quotation. Tie the topic with the vital interest of the listeners. 7. Power of shocking facts.
THE CLOSE
1. 2. 3. 4. 5.
Summarize Pay sincere compliments Use a quotation Appeal for action Raise a laughter
MOTIVATE TO WIN HEARTS!
• Appreciate • Acknowledge • Reward
Only the self motivated can motivate others
MOIZ BARODAWALA
SENIOR TECHNICAL RECRUITER
[email protected]
doc_432679212.pptx