The basic difference between BPO and KPO is that BPO mainly deals with customer care and technical support through communication, transaction processing, telemarketing, etc. KPO potential has been seen in pharma, bio-tech, data integration and management services, financial services, research and analytic, technology research, computer-aided simulation and engineering. It also includes professional services, like business research, legal services, financial analysis and management consulting. KPO is off shoring of knowledge intensive business processes that require specialized domain expertise. BPO sector has been always looked at by all as a quick-money area. So i feel both KPO and BPO are here to stay and will contribute to business. And yes the fact that this sector has created employment for our country which has very high rate of unemployment,it has been beneficial too. Now as far as we talk about educated and technical people entering BPO's its the choice of the individual with what he feels satisfied. It was us people only who have made professions like Doctor,engineer,IAS, etc as reputed professions which every parent dreams that his/her child should be into.so its in our hands to accept this profession(BPO).
:SugarwareZ-216:
:SugarwareZ-216: