Best Outsourcing Partner award for Teleperformance
SanDisk-Teleperformance partnership leads to Best Outsourcing Partner award from Contact Centre World
Gurgaon Indore Jaipur June 26, 2014, Teleperformance India, a member of the US$3.23 billion Teleperformance Group - global leader in customer experience management - has been awarded the 'Best Outsourcing Partner' award by Contact Centre World, a worldwide association focused on propagating best practices in the BPO industry.
The award recognizes Teleperformance's exceptional track record in customer satisfaction for SanDisk, a global leader in flash storage solutions.
"The award recognizes a strong commitment of Teleperformance teams to achieve enhanced customer satisfaction to match SanDisk's distinctly superior products and service levels. This recognition will spur us to deliver even better customer experience to our marquee clients," says Mr Sanjay Mehta, Managing Director, Teleperformance India.
"The teams seamlessly aligned the vision of two the brands - SanDisk and Teleperformance - that allowed us as outsourcing partners to deliver enhanced customer experience at every given opportunity," Mr Mehta added.
Three Contact Centres of Teleperformance provide technical support and trouble-shooting services in 15 languages for US-based SanDisk, a global leader in flash storage solutions. In addition, it manages an online tech forum in four languages.
Over 100 outsourcing firms from Australia, China, India, Indonesia, Japan, Malaysia, New Zealand, Philippines and Singapore participated in the award process where an eminent jury from the industry made the final pick.
Speaking at the award ceremony earlier in Singapore Mr Raj Wadhwani, President, Contact Centre World said, "The best outsourcing partnership award that recognises a strong relationship between SanDisk and Teleperformance India…worthy of emulation by the rest of the industry."
ABOUT TELEPERFORMANCE INDIA
Teleperformance that began its operations in India in 2001 offers customer service solutions ranging from customer acquisition, customer care, tech support, debt collection, BPO, social media and analytics to the US, UK, EMEA and other English speaking nations from its centres in Gurgaon, Indore and Jaipur.
With a team of over 4,000 Teleperformers, the Indian contact centre extends support to offshore and domestic clients in English and 10 other regional languages.
ABOUT TELEPERFORMANCE GROUP
Teleperformance, the worldwide leader in outsourced multichannel customer experience management, serves companies around the world with customer care, technical support, customer acquisition and debt collection programs. In 2013, it reported consolidated revenue of €2,433 million ($3,236 million, based on €1 = $1.33).
The Group operates 110,000 computerized workstations, with close to 149,000 employees across around 230 contact centres in 62 countries and serving more than 150 markets. It manages programs in 63 languages and dialects on behalf of major international companies operating in a wide variety of industries.
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SanDisk-Teleperformance partnership leads to Best Outsourcing Partner award from Contact Centre World
Gurgaon Indore Jaipur June 26, 2014, Teleperformance India, a member of the US$3.23 billion Teleperformance Group - global leader in customer experience management - has been awarded the 'Best Outsourcing Partner' award by Contact Centre World, a worldwide association focused on propagating best practices in the BPO industry.
The award recognizes Teleperformance's exceptional track record in customer satisfaction for SanDisk, a global leader in flash storage solutions.
"The award recognizes a strong commitment of Teleperformance teams to achieve enhanced customer satisfaction to match SanDisk's distinctly superior products and service levels. This recognition will spur us to deliver even better customer experience to our marquee clients," says Mr Sanjay Mehta, Managing Director, Teleperformance India.
"The teams seamlessly aligned the vision of two the brands - SanDisk and Teleperformance - that allowed us as outsourcing partners to deliver enhanced customer experience at every given opportunity," Mr Mehta added.
Three Contact Centres of Teleperformance provide technical support and trouble-shooting services in 15 languages for US-based SanDisk, a global leader in flash storage solutions. In addition, it manages an online tech forum in four languages.
Over 100 outsourcing firms from Australia, China, India, Indonesia, Japan, Malaysia, New Zealand, Philippines and Singapore participated in the award process where an eminent jury from the industry made the final pick.
Speaking at the award ceremony earlier in Singapore Mr Raj Wadhwani, President, Contact Centre World said, "The best outsourcing partnership award that recognises a strong relationship between SanDisk and Teleperformance India…worthy of emulation by the rest of the industry."
ABOUT TELEPERFORMANCE INDIA
Teleperformance that began its operations in India in 2001 offers customer service solutions ranging from customer acquisition, customer care, tech support, debt collection, BPO, social media and analytics to the US, UK, EMEA and other English speaking nations from its centres in Gurgaon, Indore and Jaipur.
With a team of over 4,000 Teleperformers, the Indian contact centre extends support to offshore and domestic clients in English and 10 other regional languages.
ABOUT TELEPERFORMANCE GROUP
Teleperformance, the worldwide leader in outsourced multichannel customer experience management, serves companies around the world with customer care, technical support, customer acquisition and debt collection programs. In 2013, it reported consolidated revenue of €2,433 million ($3,236 million, based on €1 = $1.33).
The Group operates 110,000 computerized workstations, with close to 149,000 employees across around 230 contact centres in 62 countries and serving more than 150 markets. It manages programs in 63 languages and dialects on behalf of major international companies operating in a wide variety of industries.
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