BBS ONLINE

sunandaC

Sunanda K. Chavan
BBS ONLINE

Communication & operation of scorecard.

Managers to check the critical success factors & performance of indicators.

Users were able to identify their areas of lagging at any time.

Details of factors & performance of indicators of business unit were accessed.

Experience sharing and handling the deviations i.e obstacles by employees.

Effects of Using BBS Online

Philips lighting division displayed financial perspective.

It was measured through shareholder value, monthly wise – sales

Customer perspective was measured by number of large accounts, customer satisfaction, market share and on tome delivery.

Reporting time to top management was decreased from 14 to 5 days

QUESTION NO. 1

How did the implementation of Balance Scorecard model help Philips bring in change and continuity in the organization? Explain citing examples from different division of Philips.

ANSWER

The initiative to implement came from the top management at its head quarters in the Netherlands.

It was instructed to subsidiaries all across the world.

Balance score card can help the company to achieve its strategic goals.

Through this company started a reporting system so by that they can find loop holes in the system and can improve it accordingly.


Example from different division of Philips


Medical System and Auto data transferring systems were used to transfer the data from the internal systems.

With the help of auto transfer system the time to compile the data was reduced and so was the possibility to human error.

The employees got to know the results immediately and understood when the changes had to be done to accomplish the target.

Quarterly reviews were done for subsidiaries.

Managers were able to create the right condition for improvement and performance breakthroughs.
 
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