Total Quality Management
For organizations to survive and grow in today's challenging marketplace they need true commitment to meeting customer needs through communication, planning and continuous process improvement activities. Creating this culture change can improve the products and services of your organization as well as improve employee attitudes and enthusiasm. All of these help with the ultimate goal of improved quality, productivity and customer satisfaction which is an important competitive advantage in today's marketplace.
The Framework
Using our TQM framework as a guide, our expert consultation can help implement or enhance TQM efforts in your organization.
We can provide the education and guidance necessary to gain commitment from the top so a simple organizational vision can be determined. We also work closely with all leaders to ensure an understanding of the awareness and communication activities necessary for TQM efforts to be successful. Support systems are also reviewed to make sure desired behaviors are being reinforced within the organization's culture.
Continuous Process Improvement
Involvement from all employees is a necessity in implementing TQM. Our consultants will provide the education, support and coaching to gain enthusiasm from employees for continuous process improvement. We emphasize prevention activities and problem solving techniques and stress innovative thinking in order to identify the best possible solutions. With the appropriate support, encouragement, recognition and empowerment, employee creativity can be tapped, gaining improvements for the organization which are driven by the employees.
For organizations to survive and grow in today's challenging marketplace they need true commitment to meeting customer needs through communication, planning and continuous process improvement activities. Creating this culture change can improve the products and services of your organization as well as improve employee attitudes and enthusiasm. All of these help with the ultimate goal of improved quality, productivity and customer satisfaction which is an important competitive advantage in today's marketplace.
The Framework
Using our TQM framework as a guide, our expert consultation can help implement or enhance TQM efforts in your organization.
We can provide the education and guidance necessary to gain commitment from the top so a simple organizational vision can be determined. We also work closely with all leaders to ensure an understanding of the awareness and communication activities necessary for TQM efforts to be successful. Support systems are also reviewed to make sure desired behaviors are being reinforced within the organization's culture.
Continuous Process Improvement
Involvement from all employees is a necessity in implementing TQM. Our consultants will provide the education, support and coaching to gain enthusiasm from employees for continuous process improvement. We emphasize prevention activities and problem solving techniques and stress innovative thinking in order to identify the best possible solutions. With the appropriate support, encouragement, recognition and empowerment, employee creativity can be tapped, gaining improvements for the organization which are driven by the employees.