Description
The PPT explains about Attrition and Retention in the BPO Sector.
? One
of the fastest growing segments of the ITES industry
Challenge: Employee Satisfaction
? Major
? Biggest
? ?
challenge in the industry
Service oriented industry Cost aspect
? Loss ? As
of 25% revenue due to attrition
per NASSCOM – cost of attrition in Indian BPO is 1.5 times the annual salary
? Attrition
? Attrition
? ? ? ?
in 2008 – 30%
rates in the industry:
Infosys BPO 28% Wipro BPO 18% TCS BPO 21-22% Tesco HSC has seen a 6% drop in attrition
Growth Opportunities
•1/10 is made a consultant •1/100 is made a manager
Poaching
•Use of referral schemes by competitors
Work Environment
•Rigid rules •Strict Monitoring •High Stress Levels •Nature of the job •Expectation mismatch
Salary & benefits
•Higher Salary •Better positions
Personal Reasons
•Change of place •Getting married •Higher education •Health
? Daksh
?
services and Global Vantedge –
cash incentives
? GE,
?
Wipro Spectramind – Service.com and ICICI one source – Tech BPO Services, GTL –
management diplomas and MBA courses hire outstation candidates career counseling and planning career paths
? Exl
?
? HCL
?
Group Medi-claim Company Leased Accommod ation Personal Accident Insurance
Corporate Credit Card
Incentives Being offered
Subsidized Food and Transporta tion
Personal Health Care Education al Benefits
Recreation , Cafeteria, ATM, gym facilities
Industries Served ? Travel and Hospitality ? Banking and Capital Markets ? Telecom ? Healthcare sector ? Insurance ? Hi-Tech Manufacturing
Solutions provided ? Finance and Accounting ? Loyalty Services ? HR Services ? Knowledge Services ? Procurement
? High
? ?
Rate of Attrition –
16.2% (last quarter of 2007) 48% (annually)
? Main
? ?
Reasons
Odd Working Hours Higher Studies
Employee Engagement Program - Josh
Awards and recognitions for top performers
Tie up with BITS Pilani & SIBM for distance learning
Retention Strategies Used
Career Planning
Recruiting undergraduates
Removal of under graduation prerequisite
doc_197817028.pptx
The PPT explains about Attrition and Retention in the BPO Sector.
? One
of the fastest growing segments of the ITES industry
Challenge: Employee Satisfaction
? Major
? Biggest
? ?
challenge in the industry
Service oriented industry Cost aspect
? Loss ? As
of 25% revenue due to attrition
per NASSCOM – cost of attrition in Indian BPO is 1.5 times the annual salary
? Attrition
? Attrition
? ? ? ?
in 2008 – 30%
rates in the industry:
Infosys BPO 28% Wipro BPO 18% TCS BPO 21-22% Tesco HSC has seen a 6% drop in attrition
Growth Opportunities
•1/10 is made a consultant •1/100 is made a manager
Poaching
•Use of referral schemes by competitors
Work Environment
•Rigid rules •Strict Monitoring •High Stress Levels •Nature of the job •Expectation mismatch
Salary & benefits
•Higher Salary •Better positions
Personal Reasons
•Change of place •Getting married •Higher education •Health
? Daksh
?
services and Global Vantedge –
cash incentives
? GE,
?
Wipro Spectramind – Service.com and ICICI one source – Tech BPO Services, GTL –
management diplomas and MBA courses hire outstation candidates career counseling and planning career paths
? Exl
?
? HCL
?
Group Medi-claim Company Leased Accommod ation Personal Accident Insurance
Corporate Credit Card
Incentives Being offered
Subsidized Food and Transporta tion
Personal Health Care Education al Benefits
Recreation , Cafeteria, ATM, gym facilities
Industries Served ? Travel and Hospitality ? Banking and Capital Markets ? Telecom ? Healthcare sector ? Insurance ? Hi-Tech Manufacturing
Solutions provided ? Finance and Accounting ? Loyalty Services ? HR Services ? Knowledge Services ? Procurement
? High
? ?
Rate of Attrition –
16.2% (last quarter of 2007) 48% (annually)
? Main
? ?
Reasons
Odd Working Hours Higher Studies
Employee Engagement Program - Josh
Awards and recognitions for top performers
Tie up with BITS Pilani & SIBM for distance learning
Retention Strategies Used
Career Planning
Recruiting undergraduates
Removal of under graduation prerequisite
doc_197817028.pptx