Assessing "soft skills" in candidates

nick18_in

Nikhil Gadodia
Assessing "soft skills" in candidates







Questions to reveal integrity/ honesty/ trustworthiness:
  • Discuss a time when your integrity was challenged. How did you handle it?
  • What would you do if someone asked you to do something unethical?
  • Have you ever experienced a loss for doing what is right?
  • Have you ever asked for forgiveness for doing something wrong?
  • In what business situations do you feel honesty would be inappropriate?
  • If you saw a co-worker doing something dishonest, would you tell your boss? What would you do about it?
Questions to reveal personality/ temperament/ ability to work with others:
  • What brings you joy?
  • If you took out a full-page ad in the newspaper and had to describe yourself in only three words, what would those words be?
  • How would you describe your personality?
  • If I call your references, what will they say about you?
  • Do you consider yourself a risk taker? Describe a situation in which you had to take a risk.
  • What kind of environment would you like to work in?
  • What kinds of people would you rather not work with?
  • What kinds of responsibilities would you like to avoid in your next job?
  • What are two or three examples of tasks that you do not particularly enjoy doing? Indicate how you remain motivated to complete those tasks.
  • What kinds of people bug you?
  • Tell me about a work situation that irritated you.
  • Have you ever had to resolve a conflict with a coworker or client? How did you resolve it?
  • Describe the appropriate relationship between a supervisor and subordinates.
  • What sort of relationships do you have with your associates, both at the same level and above and below you?
  • How have you worked as a member of teams in the past?
  • Tell me about some of the groups you've had to get cooperation from. What did you do?
  • What is your management style? How do you think subordinates perceive you?
  • As a manager, have you ever had to fire anyone? If so, what were the circumstances, and how did you handle it?
  • Have you ever been in a situation where a project was returned for errors? What effect did this have on you?
  • What previous job was the most satisfying and why?
  • What job was the most frustrating and why?
  • Tell me about the best boss you ever had. Now tell me about the worst boss. What made it tough to work for him or her?
  • What do you think you owe to your employer?
  • What does your employer owe to you?
Questions to reveal past mistakes:
  • Tell me about an objective in your last job that you failed to meet and why.
  • When is the last time you were criticised? How did you deal with it?
  • What have you learned from your mistakes?
  • Tell me about a situation where you "blew it." How did you resolve or correct it to save face?
  • Tell me about a situation where you abruptly had to change what you were doing.
  • If you could change one (managerial) decision you made during the past two years, what would -that be?
  • If you had the opportunity to change anything in your career, what would you have done differently?
Questions to reveal creativity/ creative thinking/ problem solving:
  • When was the last time you "broke the rules" (thought outside the box) and how did you do it?
  • What have you done that was innovative?
  • What was the wildest idea you had in the past year? What did you do about it?
  • Give me an example of when someone brought you a new idea, particularly one that was odd or unusual. What did you do?
  • If you could do anything in the world, what would you do?
  • Describe a situation in which you had a difficult (management) problem. How did you solve it?
  • What is the most difficult decision you've had to make? How did you arrive at your decision?
  • Describe some situations in which you worked under pressure or met deadlines.
  • Were you ever in a situation in which you had to meet two different deadlines given to you by two different people and you couldn't do both? What did you do?
  • What type of approach to solving work problems seems to work best for you? Give me an example of when you solved a tough problem.
  • When taking on a new task, do you like to have a great deal of feedback and responsibility at the outset, or do you like to try your own approach?
  • You're on the phone with another department resolving a problem. The intercom pages you for a customer on hold. Your manager returns your monthly report with red pen markings and demands corrections within the hour. What do you do?
  • Describe a sales presentation when you had the right product/service, and the customer wanted it but wouldn't buy it. What did you do next?
Miscellaneous good questions:
  • How do you measure your own success?
  • What is the most interesting thing you've done in the past three years?
  • What are your short-term and long-term career goals?
  • Why should we hire you?
  • What responsibilities do you want, and what kinds of results do you expect to achieve in your next job?
  • What do you think it takes to be successful in a company like ours?
  • How did the best manager you ever had motivate you to perform well? Why did that method work?
  • What is the best thing a previous employer did that you wish everyone did?
  • What are you most proud of?
  • What is important to you in a job?
  • What do you expect to find in our company that you don't have now?
  • Is there anything you wanted me to know about you that we haven't discussed?
  • Do you have any questions for me?
 
wow!! gr8 questions nick!.... really thought provoking. Once in a stress interview, i guess at IIM-A, a guy was asked... "I heard ur mother is a prostitute..."

Damn, anybody would lose cool at such a question... but then this guy, replied it with ultra cool attitude... Maybe sir.. but the only customer she ever had was my dad.

Needless to say, he got selected!
 
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