Description
The PPT explains about assertive communiaction.
Training Program on
Assertiveness Skills
Presented By:-
Sucheta Deshpande Supriya Gouda Deepali Koli
09-715 09- 717 09-735
Training Module
?Course Level: Basic through advanced ?Duration: 1 day ?Training Presented in: English ?Trainers: Supriya, Sucheta & Deepali ?Number of Trainees: 8 ?Venue: Vidyalankar Institute of Technology ?Time: 1 p.m
Icebreaker : Congratulations
Course Objectives
? Understand the philosophy of being assertive.
? Recognize the differences between being assertive & aggressive
? Controlling emotions
? Successful Strategies to become confident
? Setting clear boundaries
? Experiential working through simulations
? Use what already works ? Use of quiz, management games, simulations etc.
Have You Ever Felt…
… guilty about saying “no”?
… that others regard you as a pushover?
… that it’s better to be well liked than well respected?
… that outbursts of anger are appropriate? … that intimidation is the only way you can get what you want?
Sounds Familiar?
If any of these things sound like you, it means you are probably exhibiting non-assertive behavior.
Realize that you are not alone. Nonassertive behavior is very common in people.
What Assertiveness is..
?An
honest, direct, and appropriate expression of one's feelings, thoughts, and beliefs response that seeks to maintain an appropriate balance between passivity and aggression. for yourself and others influencing, listening, and negotiating with
?A
?Respect
?Effectively
others.
Why Assertiveness Is Important?
? Effective communication brings about
the achievement of individual and/or shared goals.
? Assertiveness increases your ability to
reach these goals while maintaining your rights and dignity.
Quiz
Characteristics of Assertive Person
? Tend to face problems promptly and they focus on solutions rather than problems. ? A person with an assertive attitude recognizes that each individual has rights. ?Defend themselves when someone else attempts to dominate them ?Use aggression defensively, and never offensively.
Chocolate Game
AGGRESSIVE
Meaning opinions, feelings, and wants are honestly stated, but at the expense of others
PASSIVE
– opinions, feelings, and wants are withheld altogether or expressed indirectly minimizes responsibility for making decisions
ASSERTIVE
opinions, feelings, and wants are clearly stated without violating the rights of others – active participation in making decisions, getting what you want without alienating others etc
Advantages
get what they want
Disadvantage s
– make enemies and people avoid them
– low self-esteem and having to live with others decisions
What you are???
What’s Keeping You From Being Assertive?
? Fear of change. ? Fear of ruining relationships if you speak your mind. ? Fear of making mistakes ? Fear of displeasing others ? Fear of disapproval ? Lack confidence in your ability
The Myths About Assertiveness
? Other people’s feelings and rights are
more important than yours.
? You will offend other people
by being assertive.
? You are not important
enough to express your feelings and rights.
ASSERTIVE COMMUNICATION
?Situation # 1 Your friend, who habitually arrives late for your plans, has shown up twenty minutes late for a lunch date. ? “You’re so rude! You’re always late.” ? "We were supposed to meet at 11:30, but now it’s 11:50."
?Situation # 2 Your friend’s certain type of behaviour annoys you.
? “You need to stop that!” ? “I’d like it if you’d stop that.”
Verbal Communication
Avoid fillers like “uh” and “um” and diminutives like “little,” “only” and “just.” Don’t use “I’m sorry” if you’re not sincere or if the situation doesn’t call for it. Always keep in mind your tone and volume, and how think about how they may be perceived by others.
Non-Verbal Communication
Be aware of gestures and body language. Always maintain good posture. Make sure to allow for comfortable personal space between you and the person you’re communicating with.
Written Communication
Be concise and clear.
Use specific and simple language.
Use the active voice when writing, and remember to be inclusive and aware of your audience.
Assertive Listening
? Let the other person know that you want to understand his/her point of view. ? Understand accurately what the other is
saying.
? Let the other know that s/he has been
understood.
? *This doesn’t mean that you have to agree!
Examples:
? “I’d like to hear your views on…”
? “Could you tell me about…”
? “I’m confused about your stand on…” ? “What does the situation look like from your perspective…?”
Nonverbal Assertiveness
?Eye contact.
?Posture
?Facial expression
?Gestures
?Personal Appearance
?Tone of Voice
Conflicts & Assertiveness
? Deal with the situation immediately.
? Listen carefully. ? Avoid being defensive. ? Ask questions. ? Compliment the individual/group
for having the courage to bring this to your attention.
? Respond calmly and clearly. ? Offer alternatives.
Controlling Your Emotions
1. Breathe, relax, and remain calm. 2. Realize demonstrations of anger, shouting, and threats are never appropriate. 3. Use neutral, non-judgmental statements.
Contd..
4. Consider the other party’s viewpoint and emotions. 5. Don’t make accusatory statements-- blame is usually a
dead-end road.
6. Check yourself before you say
something you’ll regret later on.
Four Steps To Saying “No”
1. Listen to the request
2. Say no immediately
3. 4. Give a reason for your refusal Offer to find an alternative
Assertiveness Tips…
? Actually use the word "no" when declining. ? Pay attention to what others are saying and let them know that you are listening. ? Anger may seem like a quick fix, but it will get you nowhere fast. ? Yelling until you are blue in the face will only come back to haunt you later. ? Be aware of your gestures and how you hold and present yourself.
? Always ask questions when clarification is needed to avoid misunderstanding. ? Look for ways to solve the problem so all parties are satisfied. ? Make sure your body reflects confidence ? ? ? Try to think win-win Don’t assume you know what the other person’s motives are Avoid feeling guilty
It Doesn't End Here !!
?Think about the situations you encounter
where you would like to be more assertive.
? Develop an action plan: what will you do differently in the future in order to be more assertive?
"Let's build bridges, not walls“
-MLK, Jr.
THANK YOU
doc_856831702.ppt
The PPT explains about assertive communiaction.
Training Program on
Assertiveness Skills
Presented By:-
Sucheta Deshpande Supriya Gouda Deepali Koli
09-715 09- 717 09-735
Training Module
?Course Level: Basic through advanced ?Duration: 1 day ?Training Presented in: English ?Trainers: Supriya, Sucheta & Deepali ?Number of Trainees: 8 ?Venue: Vidyalankar Institute of Technology ?Time: 1 p.m
Icebreaker : Congratulations
Course Objectives
? Understand the philosophy of being assertive.
? Recognize the differences between being assertive & aggressive
? Controlling emotions
? Successful Strategies to become confident
? Setting clear boundaries
? Experiential working through simulations
? Use what already works ? Use of quiz, management games, simulations etc.
Have You Ever Felt…
… guilty about saying “no”?
… that others regard you as a pushover?
… that it’s better to be well liked than well respected?
… that outbursts of anger are appropriate? … that intimidation is the only way you can get what you want?
Sounds Familiar?
If any of these things sound like you, it means you are probably exhibiting non-assertive behavior.
Realize that you are not alone. Nonassertive behavior is very common in people.
What Assertiveness is..
?An
honest, direct, and appropriate expression of one's feelings, thoughts, and beliefs response that seeks to maintain an appropriate balance between passivity and aggression. for yourself and others influencing, listening, and negotiating with
?A
?Respect
?Effectively
others.
Why Assertiveness Is Important?
? Effective communication brings about
the achievement of individual and/or shared goals.
? Assertiveness increases your ability to
reach these goals while maintaining your rights and dignity.
Quiz
Characteristics of Assertive Person
? Tend to face problems promptly and they focus on solutions rather than problems. ? A person with an assertive attitude recognizes that each individual has rights. ?Defend themselves when someone else attempts to dominate them ?Use aggression defensively, and never offensively.
Chocolate Game
AGGRESSIVE
Meaning opinions, feelings, and wants are honestly stated, but at the expense of others
PASSIVE
– opinions, feelings, and wants are withheld altogether or expressed indirectly minimizes responsibility for making decisions
ASSERTIVE
opinions, feelings, and wants are clearly stated without violating the rights of others – active participation in making decisions, getting what you want without alienating others etc
Advantages
get what they want
Disadvantage s
– make enemies and people avoid them
– low self-esteem and having to live with others decisions
What you are???
What’s Keeping You From Being Assertive?
? Fear of change. ? Fear of ruining relationships if you speak your mind. ? Fear of making mistakes ? Fear of displeasing others ? Fear of disapproval ? Lack confidence in your ability
The Myths About Assertiveness
? Other people’s feelings and rights are
more important than yours.
? You will offend other people
by being assertive.
? You are not important
enough to express your feelings and rights.
ASSERTIVE COMMUNICATION
?Situation # 1 Your friend, who habitually arrives late for your plans, has shown up twenty minutes late for a lunch date. ? “You’re so rude! You’re always late.” ? "We were supposed to meet at 11:30, but now it’s 11:50."
?Situation # 2 Your friend’s certain type of behaviour annoys you.
? “You need to stop that!” ? “I’d like it if you’d stop that.”
Verbal Communication
Avoid fillers like “uh” and “um” and diminutives like “little,” “only” and “just.” Don’t use “I’m sorry” if you’re not sincere or if the situation doesn’t call for it. Always keep in mind your tone and volume, and how think about how they may be perceived by others.
Non-Verbal Communication
Be aware of gestures and body language. Always maintain good posture. Make sure to allow for comfortable personal space between you and the person you’re communicating with.
Written Communication
Be concise and clear.
Use specific and simple language.
Use the active voice when writing, and remember to be inclusive and aware of your audience.
Assertive Listening
? Let the other person know that you want to understand his/her point of view. ? Understand accurately what the other is
saying.
? Let the other know that s/he has been
understood.
? *This doesn’t mean that you have to agree!
Examples:
? “I’d like to hear your views on…”
? “Could you tell me about…”
? “I’m confused about your stand on…” ? “What does the situation look like from your perspective…?”
Nonverbal Assertiveness
?Eye contact.
?Posture
?Facial expression
?Gestures
?Personal Appearance
?Tone of Voice
Conflicts & Assertiveness
? Deal with the situation immediately.
? Listen carefully. ? Avoid being defensive. ? Ask questions. ? Compliment the individual/group
for having the courage to bring this to your attention.
? Respond calmly and clearly. ? Offer alternatives.
Controlling Your Emotions
1. Breathe, relax, and remain calm. 2. Realize demonstrations of anger, shouting, and threats are never appropriate. 3. Use neutral, non-judgmental statements.
Contd..
4. Consider the other party’s viewpoint and emotions. 5. Don’t make accusatory statements-- blame is usually a
dead-end road.
6. Check yourself before you say
something you’ll regret later on.
Four Steps To Saying “No”
1. Listen to the request
2. Say no immediately
3. 4. Give a reason for your refusal Offer to find an alternative
Assertiveness Tips…
? Actually use the word "no" when declining. ? Pay attention to what others are saying and let them know that you are listening. ? Anger may seem like a quick fix, but it will get you nowhere fast. ? Yelling until you are blue in the face will only come back to haunt you later. ? Be aware of your gestures and how you hold and present yourself.
? Always ask questions when clarification is needed to avoid misunderstanding. ? Look for ways to solve the problem so all parties are satisfied. ? Make sure your body reflects confidence ? ? ? Try to think win-win Don’t assume you know what the other person’s motives are Avoid feeling guilty
It Doesn't End Here !!
?Think about the situations you encounter
where you would like to be more assertive.
? Develop an action plan: what will you do differently in the future in order to be more assertive?
"Let's build bridges, not walls“
-MLK, Jr.
THANK YOU
doc_856831702.ppt