Satisfaction of managerial employees on performance
appraisal system in Apollo Tyres Limited, Kalamassery
Project Report
submitted in partial fulfillment for the award of degree of
Master of Business Administration
of
Cochin University of Science and Technology
by
JOB THOMAS
Reg !o "#$%&%&&
under the guidance of
Prof 'r Se(astian R)pet Mampilly
School of Management Studies
*oc+in ,ni-ersity of Science and Tec+nology
Cochin, Kerala, India
PIN 682 022
Marc+ .%&$
'/*LARAT0O!
I, ob !homas do hereby declare that this "ro#ect re"ort entitled $Satisfaction of
managerial em"loyees on "erformance a""raisal system in %"ollo !yres &imited,
Kalamassery' is a bonafied record of the (or) done by me under the guidance of Prof*
+r* Sebastian ,u"et Mam"illy in "artial fulfillment for the a(ard of degree of Masters of
-usiness %dministration of Cochin .ni/ersity of Science and !echnology*
I also declare that this thesis re"ort has not been submitted by me fully or "artially for the
a(ard of any degree, di"loma or title or recognition before*
Place0 Kochi122
+ate0 23th %"ril 2024
JOB THOMAS
A*K!O1L/'2/M/!T
5irst and foremost, I than) the almighty 6od for besto(ing me (ith good health and
confidence to com"lete the "ro#ect on time*
I (ould li)e to e7"ress my hearty gratitude to +r* M* -hasi, +irector, School of
Management Studies for introducing me to the organi8ation %"ollo !yre &imited,
Kalamassery*
I (hole heartedly record my sincere gratitude to my su"er/isor Prof* +r* Sebastian ,u"et
Mam"illy of SMS for guiding me on the research as"ects of the thesis*
I am e7tremely than)ful to +r* ,a#itha Kumar, M-% 9P!: Coordinator of SMS for
guiding me on "ractical sam"ling techni;ues of ;uestionnaire sur/ey method*
I e7"ress sincere than)s to +r* Sam !homas, M-% 9P!: 2020124 batch mentor of SMS
for guiding me on organi8ational certificate re;uirements of the thesis*
I record my gratitude to Mr* Shefin Salam, B% of mean scores of res"onses
of different age grou"s @2
!able ?*23 Com"arison of fre;uency of res"onse of statements
by em"loyees ha/ing different education @4
!able ?*2?* +escri"ti/e statistical analysis of influence of formal education
on res"onse of scores for statements in ;uestionnaire 82
!able ?*26* !he correlation of mean of scores of statements
by different em"loyees grou"s differ in formal education 83
!able ?*2@* ,esults of %N>B% of mean scores of res"onses
of em"loyees grou"s differ in formal education 83
!able ?*28 Com"arison of fre;uency of res"onse of statements
by em"loyees differ in e7"erience 8?
!able ?*2A* +escri"ti/e statistical analysis of influence of com"any
e7"erience on res"onse of scores for statements in ;uestionnaire A4
!able ?*20* !he correlation of mean of scores of statements
by different em"loyees grou"s differ in com"any e7"erience A6
!able ?*22* ,esults of %N>B% of mean scores of res"onses
of em"loyees grou"s differ in com"any e7"erience A@
List of 3ig)res
!itle Page number
5ig* 2*2* ,ubber consum"tion in India 6
5ig* 2*2* ,an)ing of !yre com"anies based on re/enue in global mar)et @
5ig* 2*4* ,an)ing of tyre com"anies based on "roduction in India 8
5ig 2*3* +etails sho(ing the (orld1(ide "resence of %"ollo 20
5ig 4*2* Pur"oses of "erformance a""raisal 26
5ig 4*2 Performance a""raisal "rocess 22
5ig 4*4 5actors influencing em"loyee satisfaction 44
5ig ?*2* 6ender statistics of res"ondents 33
5ig ?*2* %ge statistics of the res"ondents 33
5ig ?*4* is also /ery time1consuming because e7tensi/e
goal setting is re;uired*
!he free form rating method has little or no "rescribed format* !he ad/antage to free
form is that su"er/isors are free to rate "erformance directly (ithout being forced to rate
s"ecific as"ects and attributes* !he disad/antage to free form is that it is totally
susce"tible to /arying standards of "roblems associated (ith rating em"loyees because
em"loyees are rated (ithout either common rating factors or rating scales* !hus, it is
difficult to reach an o/erall rating needed for salary administration (hen the free form
method is used* In addition to the four commonly used "erformance a""raisal methods,
there are si7 techni;ues that can be a""lied to most of these* B%
5 /alue
9df2W2, df2W40, X W 0*0?: "1/alue
51calculated 51critical
Satisfaction
Parameter2
0ommunication
422*2A64 3*0022 2*00B% of mean scores of res"onses of different age grou"s
%N>B%
5 /alue
9df2W2, df2W28, X W 0*0?: "1/alue
51calculated 51critical
%ge grou"
bet(een 2? and
4? years
%ge grou"
greater 4? years
0*?362 3*3248 0*36A4
!he results of the %N>B% indicate that the null hy"othesis is false* !he mean of the score
of res"onses of t(o age grou"s namely 2?to 4? years and greater than 4? years is not
mutually e7clusi/e*
3.(2. nfl2ence of 0ORMA& E"U$A#O! O! SA#S0A$#O! O0
'ER0ORMA!$E A''RASA&
!he influence of education on the satisfaction of em"loyees is studied* !he res"onse of
em"loyees of education grou" u" to bachelor degree and abo/e bachelor degree is
com"ared* !he fre;uency res"onse of the em"loyee grou"s differ in formal education is
gi/en in !able ?*23*
!able ?*23 Com"arison of fre;uency of res"onse of statements by em"loyees ha/ing
different education
Statement
Strongly
agree
%gree Neither agree
nor disagree
+isagree Strongly
disagree
appraisal system in Apollo Tyres Limited, Kalamassery
Project Report
submitted in partial fulfillment for the award of degree of
Master of Business Administration
of
Cochin University of Science and Technology
by
JOB THOMAS
Reg !o "#$%&%&&
under the guidance of
Prof 'r Se(astian R)pet Mampilly
School of Management Studies
*oc+in ,ni-ersity of Science and Tec+nology
Cochin, Kerala, India
PIN 682 022
Marc+ .%&$
'/*LARAT0O!
I, ob !homas do hereby declare that this "ro#ect re"ort entitled $Satisfaction of
managerial em"loyees on "erformance a""raisal system in %"ollo !yres &imited,
Kalamassery' is a bonafied record of the (or) done by me under the guidance of Prof*
+r* Sebastian ,u"et Mam"illy in "artial fulfillment for the a(ard of degree of Masters of
-usiness %dministration of Cochin .ni/ersity of Science and !echnology*
I also declare that this thesis re"ort has not been submitted by me fully or "artially for the
a(ard of any degree, di"loma or title or recognition before*
Place0 Kochi122
+ate0 23th %"ril 2024
JOB THOMAS
A*K!O1L/'2/M/!T
5irst and foremost, I than) the almighty 6od for besto(ing me (ith good health and
confidence to com"lete the "ro#ect on time*
I (ould li)e to e7"ress my hearty gratitude to +r* M* -hasi, +irector, School of
Management Studies for introducing me to the organi8ation %"ollo !yre &imited,
Kalamassery*
I (hole heartedly record my sincere gratitude to my su"er/isor Prof* +r* Sebastian ,u"et
Mam"illy of SMS for guiding me on the research as"ects of the thesis*
I am e7tremely than)ful to +r* ,a#itha Kumar, M-% 9P!: Coordinator of SMS for
guiding me on "ractical sam"ling techni;ues of ;uestionnaire sur/ey method*
I e7"ress sincere than)s to +r* Sam !homas, M-% 9P!: 2020124 batch mentor of SMS
for guiding me on organi8ational certificate re;uirements of the thesis*
I record my gratitude to Mr* Shefin Salam, B% of mean scores of res"onses
of different age grou"s @2
!able ?*23 Com"arison of fre;uency of res"onse of statements
by em"loyees ha/ing different education @4
!able ?*2?* +escri"ti/e statistical analysis of influence of formal education
on res"onse of scores for statements in ;uestionnaire 82
!able ?*26* !he correlation of mean of scores of statements
by different em"loyees grou"s differ in formal education 83
!able ?*2@* ,esults of %N>B% of mean scores of res"onses
of em"loyees grou"s differ in formal education 83
!able ?*28 Com"arison of fre;uency of res"onse of statements
by em"loyees differ in e7"erience 8?
!able ?*2A* +escri"ti/e statistical analysis of influence of com"any
e7"erience on res"onse of scores for statements in ;uestionnaire A4
!able ?*20* !he correlation of mean of scores of statements
by different em"loyees grou"s differ in com"any e7"erience A6
!able ?*22* ,esults of %N>B% of mean scores of res"onses
of em"loyees grou"s differ in com"any e7"erience A@
List of 3ig)res
!itle Page number
5ig* 2*2* ,ubber consum"tion in India 6
5ig* 2*2* ,an)ing of !yre com"anies based on re/enue in global mar)et @
5ig* 2*4* ,an)ing of tyre com"anies based on "roduction in India 8
5ig 2*3* +etails sho(ing the (orld1(ide "resence of %"ollo 20
5ig 4*2* Pur"oses of "erformance a""raisal 26
5ig 4*2 Performance a""raisal "rocess 22
5ig 4*4 5actors influencing em"loyee satisfaction 44
5ig ?*2* 6ender statistics of res"ondents 33
5ig ?*2* %ge statistics of the res"ondents 33
5ig ?*4* is also /ery time1consuming because e7tensi/e
goal setting is re;uired*
!he free form rating method has little or no "rescribed format* !he ad/antage to free
form is that su"er/isors are free to rate "erformance directly (ithout being forced to rate
s"ecific as"ects and attributes* !he disad/antage to free form is that it is totally
susce"tible to /arying standards of "roblems associated (ith rating em"loyees because
em"loyees are rated (ithout either common rating factors or rating scales* !hus, it is
difficult to reach an o/erall rating needed for salary administration (hen the free form
method is used* In addition to the four commonly used "erformance a""raisal methods,
there are si7 techni;ues that can be a""lied to most of these* B%
5 /alue
9df2W2, df2W40, X W 0*0?: "1/alue
51calculated 51critical
Satisfaction
Parameter2
0ommunication
422*2A64 3*0022 2*00B% of mean scores of res"onses of different age grou"s
%N>B%
5 /alue
9df2W2, df2W28, X W 0*0?: "1/alue
51calculated 51critical
%ge grou"
bet(een 2? and
4? years
%ge grou"
greater 4? years
0*?362 3*3248 0*36A4
!he results of the %N>B% indicate that the null hy"othesis is false* !he mean of the score
of res"onses of t(o age grou"s namely 2?to 4? years and greater than 4? years is not
mutually e7clusi/e*
3.(2. nfl2ence of 0ORMA& E"U$A#O! O! SA#S0A$#O! O0
'ER0ORMA!$E A''RASA&
!he influence of education on the satisfaction of em"loyees is studied* !he res"onse of
em"loyees of education grou" u" to bachelor degree and abo/e bachelor degree is
com"ared* !he fre;uency res"onse of the em"loyee grou"s differ in formal education is
gi/en in !able ?*23*
!able ?*23 Com"arison of fre;uency of res"onse of statements by em"loyees ha/ing
different education
Statement
Strongly
agree
%gree Neither agree
nor disagree
+isagree Strongly
disagree