servqual

  1. A

    SERVQUAL model VS GRONROOS model

    1. Anybody knows the advantage of SERVQUAL model compare to GRONROOS model, vice versa? 2. In specific industry, let say Marketing consulting industry which is the better model to implement? SERVQUAL or GRONROOS? elaborate your answer
  2. J

    perort on servqual model

    hi friends i want project for service marketing on serqual model plls help me
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