service sector management

check out the attachment for UK Service Sector project thanks

Hey Friends! Check the attached document for the solved Board paper of November 2008 of Service Sector Management. :)

Types of Electronic Banking Traditional high street bank Internet – only Bank Traditional High Street Bank Direct dial /PC banking Web – based Internet banking Internet - only Bank No branch network works exclusively over internet. Customers can access from any part of the world...

The term “Banking” is defined as “Accepting for the purpose of lending or investment, of deposits of money from the public, repayable on demand or otherwise, and withdrawal by cheque, draft, and order or otherwise.” E-banking is defined as the automated delivery of new and traditional...

INFORTALE COMMUNICATIONS PVT. LTD Part A Weekly Executive target given by company is Rs. 15000/- . Identification of customer segmentation is very crucial part for executive because most of executive are fresher they does not able to indentify the customer behavior for that company providing...

European Union Single-Market Laws Add Competition Europe's insurance market today is more competitive, offering buyers a greater range of products at cheaper prices and better service, as a result of single market insurance legislation enacted in 1994. The effects of a series of insurance...

Concurrent Operation of Life and Non-life Businesses The new law still prohibits insurers from conducting any other business than insurance or from operating life and non-life insurance business directly and concurrently.  Enhanced Regulatory Transparency The fair trade principle...

The Importance of the Insurance Industry: An International Comparison Insurance penetration (premium volume as % of GDP) measures the significance of the insurance industry in relation to a country's entire economic productivity.. This figure provides a good indication of the stage of...

Decreasing Insurance Business Cycle There has been a strong fall in insurance business cycles in recent years. Furthermore, it can be observed that non-life business is not increasing as strongly as life business. On the other hand, growth fluctuations have been relatively small with...

World-wide premium volume from direct insurance increased in 1998 by 3.7% in real terms. Non-life business with an increase of 2.2% was characterised by a further decline in growth while life business gained momentum compared to 1994 (+5.3%). Measured in global terms, insurance business in...

Health Insurance: Standard Models 1. Indemnity Health Insurance Plans These are traditional reimbursements based policies. GIC’s Mediclaims is an example as the insured pays premiums towards a sum insured and he is then reinsured for his bills. The advantage of this model is the amount...

E-Commerce and Insurance Industry Web based commerce involves conducting and managing business on the net. It embraces all stages in trading cycle from information exchange on policies, relationship building to sales. The general observation in the insurance industry is that the insurance are...

IT in the Insurance Industry Today the companies are actively pursuing new IT initiatives, such as, data ware housing, e-commerce and componentisation. The objective is to get clarity around the products channels and service features. This in turn, will help in designing the distribution...

Insurance Industry: Role of IT Over the past two decades information technology has grown in stature within the insurance industry, from a back office account keeper to an all pervasive business enabler, enveloping marketing, claims settlement, reinsurance and investment functions. With the...

Role of Insurance Companies Insurance companies have a distribution network for selling life insurance products and with a little additional input such as the training the same sales force can sell pensions quickly and adequately. Product packaging could take away the complexities of pension...

Risk Securitization The long-awaited boom in insurance-backed investment known as "risk securitization" may soon become a reality in U.S.A and in India as we move towards fully liberalized markets as a flurry of important transactions occurred in 1997 and ten or more such deals are expected...

Demographics Study of Life/Health Marketplace in 21st Century An in-depth analysis of demographic factors that will affect the life-health insurance industry in the next century, has uncovered trends that show increasing diversity that adds to challenges and opportunities. Conning &...

What does this mean for the consumer? Insurance companies will introduce more term policies. These policies provide protection for a specified time period, and do not offer any returns. These will cover simple requirements of the insurance for the investor. In effect term policies translates...

The primary reasons for buying an insurance policy, whether life or non-life is to protect us from vagaries of life. We do not invest in insurance for returns; rather we invest in it for regrettable necessities. Though a large proportion of policies available in the country provides for returns...

A significant part of the activities of the insurance industry of an economy entails mobilisation of domestic savings and its subsequent disbursal to investors. At the same time, however, they guaranty minimum payoffs to both individuals and companies by way of the put like insurance...