service levels

Description The purpose of this paper is to examine the leisure cruise service environment – the shipscape – and its effects on cruisers’ emotions, meaning-making, and onboard behavior. International Journal of Culture, Tourism and Hospitality Research Shipscape influence on the leisure cruise...

Description The purpose of this research is to examine the impact of atmospherics on consumer symbolic interpretations, and various psychological outcomes in a purely hedonic service environment. International Journal of Culture, Tourism and Hospitality Research Atmospherics and consumers'...

Description The purpose of this paper is to introduce the idea of green atmospherics and propose a conceptual framework for green service environment factors and a typology for green consumers. International Journal of Culture, Tourism and Hospitality Research How green should you go...

Description The purpose of this paper is to clarify the question: should management segment the markets according to different ‘‘cultures’’, serving the target consumers with the minimum ‘‘cultural shock’’ and providing the most appropriate service for consumers from different nations...

Description The purpose of this paper is to investigate the service quality of Macao’s World Heritage (WH) site as perceived by visitors involving both tourists and local residents. International Journal of Culture, Tourism and Hospitality Research Service quality of Macao's world heritage site...

Description The purpose of this editorial is to introduce the reader to three papers discussing the role of atmospherics within predominantly hedonic service settings International Journal of Culture, Tourism and Hospitality Research The service environment: functional or fun? Does it matter...