service encounter

  1. J

    Understanding tourists perception and evaluation of inter cultural service encounters

    Description The purpose of this paper is to introduce a theoretical framework, the holistic mental model process, with major contextual factors (cultural, situation, cognitive and affective contexts) to help better understand tourists’ perception and evaluation of intercultural tourists–tour...
    • jasminepvk
    • Thread
    • contextual factors holistic mental model process intercultural service encounter tour guide tourists
    • Replies: 0
    • Forum: Others
  2. P

    Operations Management: Services Perspective

    Description This is a PPT explaining about service perspective of operations management. OPERATIONS MANAGEMENT Services Service – Services are economic activities that produce time, place, form or psychological utilities A deed, a performance, an effort (Berry) Time : a maid servant saves...
    • pongal1990
    • Thread
    • characteristics of service customization and judgement in service delivery process structure in services service encounter service process matrix
    • Replies: 0
    • Forum: Operation Research
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