service delivery

Description The purpose of this paper is to discuss whether creative tourists can transform the service encounter in city hotels in a way that can reduce the amount of emotional labor required from service employees and its negative consequences International Journal of Culture, Tourism and...

Description To discuss the importance of the relationship between service providers’ positive affective displays, the value of a “real” smile within the consumers’ perception of authentic service delivery and how these relate to satisfaction and future intentions. International Journal of...

Description The sections which follow examine the importance of good record keeping within the public sector and explore the need to manage information as a strategic resource. They outline the purpose of records and archives management; define the key terminology, theories, and principles...

Description In today’s changing business environment, there is an increased focus on delivering value to the customer at the cheapest possible costs. Hotel companies, both big and small, must focus on how to offer products and services while keeping costs low. UNLV...