operations management in services

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    Operations in the Service Industry: The Invisible Engine Driving Customer Delight

    When you step into a luxury hotel, enjoy a meal at a bustling café, or get support from a tech helpdesk—what you don’t see is the real magic: operations. Behind every smooth check-in, perfectly brewed latte, or lightning-fast issue resolution lies a system working tirelessly to create seamless...
    • Sana Gori
    • Thread
    • customer experience and service operations operations innovation in service industry operations management in services real-time service industry trends service delivery process service industry operations
    • Replies: 1
    • Forum: Operations in the Service Industry
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