Introduction: The Disappearing Teller
The retail banking landscape is undergoing its most radical transformation since the ATM’s invention. Over 9,000 US bank branches have shuttered since 2020 (FDIC), while mobile banking apps now handle 78% of routine transactions (McKinsey). This shift...
India has undergone a digital revolution in recent years, and one of the biggest game-changers has been the rise of UPI (Unified Payments Interface) and digital payments. What used to involve standing in long queues at the bank or ATM can now be done in a matter of seconds through a smartphone...